Derrina L Wu, MD

They’ve warmed up to me. Dr. Wu is caring and patient. She listens and takes time to explain.

I call this morning to set up a visit after I was in car crash a couple of weeks back. I told the receptionist I needed to see a doctor, because of back and neck pains as well as headaches. She told me I should go and see a chiropractor instead. I told her again, I need to get check. She said, «we don’t do that, you should see a chiropractor.» I told her again, I need to get checked, because of my headaches. She said, which office, the California or the taraval office.” I said the taraval office please. She said, «how about the California office.» I told her no, the taraval office is closer, only 4 blocks from my house. She comes back and said, «why not.» BECAUSE I JUST SAID THE TARAVAL OFFICE IS ONLY 4 BLOCKS AWAY. I finally had to tell PATTY to put someone else on the phone, because, you’re an idiot. As she was passing the phone over, she said in Chinese, «he got into a car crash and doesn’t want to talk to me.» Luckily I SPEAK Chinese. Taking to the next receptionist was not better. I told this other receptionist what happened, and the answers were the same. They don’t take new patients anymore. I asked her, so this insurance I bought is basically useless then? Her answer was great. She said yes. Well so much for having insurance. PLEASE STAY AWAY FROM THIS OFFICE. After speaking to the receptionist. I have no idea why they have a job. I’ve been hiring and firing people for over 16 years. These two would not have made it past 16 minutes. They obviously don’t care about the medical profession or anyone for that matter. If I can give NO STARS I would.

Dr. Derrina Wu needs to re-​evaluate why she has chosen to be a doctor in our community and in our society. As doctors, she has taken the hippocratic oath to uphold the professional and ethical standards to healthcare and taking care of patients. They are supposed to be the healers in our society.
Instead, rather, you can read what others who have posted on their experience with her and those in her office. She has become money hungry, insensitive, and inhumane to those patients that she is seeing. She does not spend the minimum 10 – 15 minutes (a standard in the medical field) necessary to see an issue through and to follow up in the best health-​interest of her patients. Those in the medical community who call her a trusted colleague should be ashamed of their association with her.
She does have one thing going for her and that is the majority of those that are her patients aren’t frequent users of the internet and don’t have access to these reviews. They’re most likely middle-​aged to elderly Asians, particularly from the immigrant community, who just need to see a doctor and put their trust in her.
She’s a doctor that’ll put the «co-​pay» before your health. Is that the type of person you want to put in charge of your health and well being?
You’re better served finding another primary care provider. Say NO to Dr. Derrina Wu. We need to push her and doctors like her out of practice.

I think Dr. Wu is really great! She is very competent and I trust her for the most part. She is very good with returning calls and offering referrals. Her office is very efficient in getting things done. Though, I have to agree with many of the reviewers about her front office staff leaving much to be desired. That’s the only reason why I only gave her three stars. There is one assistant there who is down right cold. I think she is the one who draws blood and does all the prelim stuff before the doctor comes in. She is so unfriendly and not personable. With her attitude you’d think she was the one with the PHd. She seems to really not like what she is doing and she is not very good at it either. It is sad that she brings down the whole office and creates a hostile atmosphere. She tried drawing blood one time and could not find a vein so she just kept poking. And, she told me I should use a wheel chair for my mom if she walks so slow. I brought my mom in once since I like Dr. Wu. I won’t let the nasty assistant deter me though. I can throw some tude myself.

The doctor is good and nice, but the receptionist is not doing their job. They didnt tell me that I have to pay the lab fees before i do the blood test. People, please ask the receptionist clearly before performing any test!

I couldn’t agree with the previous review more! The receptionists in Dr. Wu’s office were not only incredibly unprofessional and rude, they seemed to despite people who speak English.
I had to make an appointment with Dr. Wu recently since she was my HMO primary doctor. When I walked into the office, there was nobody in the waiting room. None of the 3 receptionists greeted me even when I walked up to them. One of them looked at me and went back to her computer without saying a word. I had to raise my voice to get one of them to assist me rudely. My insurance card was recently changed. Dr. Wu’s name wasn’t on it. The receptionist first told me that the doctor couldn’t see me because Dr. Wu’s name wasn’t on my insurance card. I explained to her that I’ve changed to Dr. Wu and it was updated in the insurance system. She wanted me to call the insurance and make sure the change had been made. I asked her why couldn’t she call as the health provider to confirm the change. She said to me with her stone face and not very fluent English, «no, we don’t call insurance in this office. Don’t you have a cellphone? Use your cellphone to call the insurance right now» What kind of medical office «DOESN’T CALL» Insurance??? After that, I walked out the office and called my insurance requesting change of primary doctor immediately.
I guess the receptionists felt that they have enough Cantonese speaking patients that they figured they don’t need English speaking patients to increase their workload or that they know their English is not good enough for them to request anything from insurance… Regardless, I vowed not to ever go back to that office again!!!

I really like Dr. Wu as a primary care doctor. She’s really sweet, well-​spoken, does a thorough review of your health. She’s at least trilingual (English, Cantonese, Mandarin) She takes the time out to answer your questions and explains what she’s doing during the physical exams.
The medical office on Taraval is relatively new. Everything is clean, brightly lit. The records are all electronic, which is great! I’m really glad to see a primary care doctor’s office transitioning to electronic health records.
The reason I am taking off 2 stars is because of the receptionist and the nurses. Maybe the office has enough business so they think they can be rude and disrespectful to the patients. The staff will barely acknowledge people who walk in and are impatient when patients ask questions. Most patients are that come in are Chinese speaking, so maybe the nurses think that they are better than the non-​English speaking folk. But they didn’t treat me any better either.
As a side note, preventative services (ie yearly check ups and immunizations) are now covered for free under Obama care if you have health insurance. No more co-​pays, so make sure you let the staff know. They asked me to pay upfront but I insisted (and was right) that there wasn’t a co-​pay.