Dharma Merchant Services

Ok the hold time got to 42 min and I talked to Ron who was friendly and polite My problem was the machine was not batching automaticly we worked on it for abt 20 min and couldn’t
get it to work. The machine an S80 which I bought from Dharma last month for about $ 350 wont take the chip cards in the front slot. So i’m thinking rather than spend anymore time trying to get it to batch I should see if I could get another one that took chip cards I’m now on hold again for about 8min so far. I’ll update
Update next day
I’m still a little bent with the 42 min hold May I suggest a more soothing classical music choice to listen to while wasting my life. The problem was solved with the very patient and knowlegable assistance of Derick

warning to all consumers! do not conduct business with this company! i am owed over $ 10,000.00 with this company due to several compromisimes within their company. they have not deposited this money that was sent from my customers, nor will they respond to the over 6 emails and several messages i have left with them… they are crooks and now i will be needing to pay my attorney to file a civil suit against them! my warning to you… do not conduct business with this company!

I swear I don’t work for Dharma. This company is just so strangely fabulous. The most shocking thing is when you call. I’ve had to call them about a half dozen times since starting with them about a year ago. You call and someone answers. Just like that. No phone tree, no transfer. The person who answers helps you. You can’t make this stuff up (actually you can but I’m not). I pay on average 2.2% on an average of 12k in sales per month. Perhaps I could save a tenth of percent somewhere else but honestly why would you. After being screwed every which way by merchant services over the years I can’t see that I’ll ever have a reason to go anyplace else.

We’ve been using Dharma for 18 months now and have had nothing but good service and have saved more than 25% compared to our previous merchant! Trace and the support team are always quick to respond and the merchant program reports make reconciling deposits so much easier! You can tell they really care! They are the best!

After 10+ years as a complete idiot paying Intuit Merchant Services ridiculous rates simply for convenience, we’ve switched to Dharma. We’ve been with them for two months or so and we couldn’t be happier.
From the beginning, Nick was a huge help in getting us set up, verifying that their rates weren’t too good to be true, and putting up with my endless questions … absolutely stellar customer service. Even when I changed processors, he made the process incredibly easy and never seemed exhausted by me (he had to have been though … I just couldn’t believe their rates).
Anyway, if I can figure out the foreign language that is a merchant processing statement, I believe we saved about $ 1200 last month … I’m not kidding, $ 1200 that Dharma gave back to me from the thieves at Intuit.
Thank you, Nick and Dharma … you couldn’t be any better!

I have been in business for over 20 years and I used to be very unhappy with my credit card processors throughout the years –extra fees tacked on with no warning and for no reason, shameless avoidance of customer service with long phone waiting time, pass-​the-​bucks tactics when it came to complaints, outrageous contracts you could not break without breaking the bank, etc. Oh what a road, what a swamp ! May I add: I am a fantastic merchant to work with (if I say so myself:-!), with impeccable financial track records, no charge backs ever, and my business is in a service industry where my clients are known to me and regular: I am a completely trouble-​free client for any merchant processor; but still, I could get no respect from any of my standard processors in 20 years!
I heard of Dharma while researching online the industry– with a few months left on my last outrageous contract– and I read here and there enough interesting/​intriguing facts about the company to convince me to take the plunge. Dharma have now been my c.c. processor for 7 months, and I have nothing but praise for the ease and pleasure it has been to work with them, and for the fees (and grief) they have saved me month after month. I have needed to call Dharma only once since I signed on; the problem I called about was resolved in a matter of a few hours, and with great courtesy. I was… amazed. Let me put it this way: I am very grateful for their absolutely unexpected partnership. Kudos to the entire team, and thank you!

The dream team over at Dharma is just that! It’s rare you get radical customer service coupled with authentic care and support for your business… but that seems to be the standard with Dharma.
A high level of service is extremely valuable, but they also give the charity that I work for, Little Kids Rock, the lowest rates out there. They literally help us maximize every dollar donated to ensure we’re using the funds on placing more instruments into the hands of children and not wasting it on higher fees elsewhere.
You guys Rock, seriously! Your support means so much to us and the next generation of music makers we’re creating TOGETHER!
I wish there were 6 stars allowed… they would get ‘em all!

dharma merchant services is the best merchants services provider i have ever worked with. (who knew one could feel that way about their merchant services provider?! i didn’t until i started working with them!) they are truly dedicated to helping small businesses succeed and that means so much to me and my business and the community in whole.
they are reliable, available (as in you can actually speak with a nice, understanding and kind representative –any time of day!) and great to work with. nick is the best and always cheerful and available to help out whenever you need him.
and they even go one step further. not only do they give back to local charities, but i get to have a say in which organization i would like to help out through them.
if everyone else could have the same ethics, and be so kind, reliable and easy to work with, the world would be a better place.
thank you dharma!

Completely unlike other merchant services providers – they actually care about their customers. After being dragged over the coals by several other companies, I feel like I’ve finally found one that can be trusted to do right by me and my business. They also care about the larger community, which parallels my company’s values. Nick was a pleasure to work with, although the transition had some challenges. Thanks Dharma!

Dharma Merchant Services is exactly what this world needs. With the banks and credit card companies seeming to do anything to get a little bit more of our money, here comes a company that actually gives back. As a business owner I feel a sense of responsibility to give back to the community and do something good for the world, and one way I get to do that is through my credit card processing company, who knew. They are family owned, and could not be nicer people. The owner really walks the walk. This company really is a no brainer for anyone who needs to process credit cards, they actually donate 10% of their income to charity of our choosing.. From a business point of view they are competitive with other companies, and I have had absolutely no problems with processing. I’d give them 6 stars if I could.

An excellent family-​operated merchant account provider with superb customer service. I have worked with Alexia for the past couple of years, and she has supplied my children’s co-​op preschool with merchant services for one day at their annual carnival. I love that I can dial direct to Alexia, and if I have any questions, she or her father are readily available to answer them — no 800 numbers or customer services clerks to give you the run around. She even helps with running cards in ways that help you obtain the best processing rates. She also offers a vendor who has fabulous deals on gift card processing. I’m very happy we were finally able to switch to Dharma after our contract with our former merchant card provider expired. An extra bonus is that they donate a percentage of THEIR profit to the charity of our choice. Looking forward to continuing our working relationship now and in the future!

We recently switched over after having several issues with our previous credit card process service provider. Jeff, the owner is very down to earth and kind. He’s also very well informed and does his best to provide you with the best answers.
I really like the fact that they donate a portion of their revenue to charities. Giving back to the community~ we need more of that in the business world.

I searched high & low to find a merchant service provider that didn’t lock me into crazy contracts or charge outrageous fees. I found more than I was looking for! I found a socially conscious GREEN merchant owned and operated by a father & daughter team (v. sweet). The service is incredible. They are so professional. I get money in my account right away. I get to choose where 10% of the profits from my account are donated. They are just right on in every way. This is the model that future business’ need to learn from. I want to get the word out there because this company deserves to succeed and small business owners (in particular) need a break!