Doug Burrows

Doug was VERY helpful during our first home purchase. He was always accessible and responsive and proved to be a great sounding board. We never felt uncomfortable asking him anything (especially the dumb questions). His service was unbeatable. He really went to bat for us in a number of ways (underwriting our loan while on vacation, taking numerous calls on the weekends, running through various lending options/​scenarios, etc.).

As I’m not someone who requires the presence of a teller when making a deposit I was surprised how reassuring it was to know that Doug was there for the largest transaction of my life.
Full disclosure, I did not end up going with Doug on a recent home purchase, given a slightly lower rate from another lender, and I regret not doing so. Our outsourced lending experience w/​Schwab was nightmarish and not worth the few basis points saved. Doug was always a phone call away seven days a week vs. the unaccountable and unresponsive «agent» working east coast hours that was difficult to track down through the Schwab phone tree.
I would strongly recommend Doug for the security and peace-​of-​mind that comes from a local lender who is there to minimize any issues between pre-​approval and close.

I am a Realtor who has had the pleasure of working with Doug Burrows. I now count him as a friend and would not hesitate introducing him to anyone considering the purchase of a home. When my clients got the run around from an out of area loan consultant, Doug stepped in and was able to help them get the terms they wanted, and played an integral role in their purchase.

When my wife and I decided to buy a house (our first house ever) in San Francisco even we determined we had to be crazy. Not only would we have to pay a lot of money for a house, we would also obviously have to find a way to pay for it — month-​to-​month. This is where Doug Burrows, from MLS, came in. Doug is not the banker’s mortgage broker, but is more a broker for the people: honest, caring and reasonable. He not only held our hand through the entire home purchasing process, but when I found out a good friend of mine was willing to drop all of his fees to get me a better loan, I went back to Doug and found that he was already doing this for us; in a nutshell, Doug was HONESTLY trying to get us the best rates and loans possible without having to haggle. I now count Doug as someone I would work with again, on ANY real estate deal, as well as a good friend I would share a beer with in the interim.