East West Bank

Six working. 2 customers when I walked in to deposit a check. Waited 15 minutes until I walked up to people behind the desk and asked for them to help me. Still had to wait for them to figure out whatever they were doing. I am not coming back unless I have to.

East West Bank is very slow in cashing checks since they do a through check whether you are the person entitled to the check and whether it was actually authorized by the proper party to issue it to u. (i know since it happened to me in the past).
thank god i wasn’t here to cash a check.
got buzzed it. (doors are locked!). showed my east west checks and got a few rolls of quarters for the parking meters.

Not very welcoming experience at all. I went in to deposit a check and cash out only $ 40 from that check, and the teller was so interrogative, even after I gave her my driver’s license. She kept giving me a hard time about signing right in front of her as opposed to saving time and signing where the deposit slips were on the side. It’s $ 40 cash, not $ 400. I think the only good thing about this bank was that I was that I only waited for 1 minute in line.

So slow…
I came in here the other day and I waited about 15 minutes to see a teller, luckily the teller wasn’t entirely slow at helping me out because I only put in 20 minutes in my meter.
The teller was a bit slow and seemed like he hated his job and didn’t really want to be there but he did his job and got me in and out, even if it was fairly slow.

The east west bank, has really good customer service but i dont hav a bank account with them, i actually here with my grandmother but here to help out with here account.

The staff at this particular branch are very slow and unfriendly. I would not recommend this bank to anyone. My mom has been banking there for many years but regardless its customer service has always been bad and often I feel like they act more like a customer. I went in the bank to ask the branch to complete a verfication form for a loan. It’s not a difficult task but they refused to complete it and would not provide me printed hard copy of a monthly statement. It took two trips there before they tell me I should try calling the 800 customer number and maybe try the headquarter branch. The teller didn’t even provide me the right headquarter location. What’s the point of putting money at a bank when they can’t complete a simple form and can’t print out any statements. The money is there but they can’t tell you on paper how much you have. It’s simply idiotic and rediculous. Everything is on the little deposit book. The teller thought he was being smart and suggested that I make copies of the filled up red books to the mortgage company. What horrible service. C’mon — we are in the 21^st Century — at least get the proper technology, train your staff to provide «good» customer service… no wonder you were bought out by East West Bank. Oop… did I say that out loud? I am getting my money out of there.

The tellers are really slow and the staff who help you open CD accts always look as if they’ve forgotten to have their morning coffee and stare at you blankedly. Hello??? Anyone home? knock, knock.
It’s one of the few banks who gives these great calendars for the new year and they’re pretty generous about it unlike stingy Wells Fargo or B of A. Interest rates here are horribly low compared to other banks. The tellers are all bilingual & most of the customers are Asian.

My mom does banking with this Chinese bank and it takes their tellers literally decades to process each customers’ transactions. Dude, is it really that hard to deposit peoples’ checks, unless you are lacking English language skills.
My old supervisor who use to work for the bank, told me that United Commercial Bank does a LOT of shady number inflations and scams in their loans. The sad thing is, the bank is run by unethical Chinese management who only care for an extra $, yet the Feds don’t even care if the numbers are correct.

The Irving Branch of this UCB is quiet, has a really good staff, and generally manages their customers really well. When tellers are on break, the desk people will deposit your money for you. Go figure! Nowhere else do they do this, not even at their headquarters on Van Ness!
But parking here sucks, unless you use the lot that Sunset Super has.