East West Bank

I want to so desperately to like these guys!!! I agree in part with other reviews in that initially they are attentive and at least try to be helpful. Considering the majority of their clientele depositors who are mostly Asian but more importantly Asian elders in the twilight of their years, they would have at the ready responses to durable power of attorney functions. I experienced a lot of confusion on their end when attempting to invoke DPOA power over my elderly parent’s accounts. I was told I could only be services according to accounts I was owner on. That defeats the very purpose of having DPOA in place; to act on the principal’s (in this case the elder) behalf… before death. Once passing this document is invalid.
Very frustrating as NO ONE, including managers, bank branch managers could make a call and give me the answer that I believed to be right.
If you have elders wishing to bank there and start seeing judgement fading, a DPOA helps address a lot of fear of them being bilked of every last hard earned cent over their lifetimes.
I would NOT go to East West Bank for anything like this.

I keep coming back to this one… mainly because it’s super close to me and it’s a lot better than the Irving street location. They are still slow. and I still suggest making sure you have enough money in your meter if you parked in one of those spots.
The more I come here… I’ve noticed I’ve come across more personable tellers… nicer ones each time. That’s a good thing!