Eddie Bauer

Gosh, the sales associates here were so nice and accommodating. I had received a faulty portable charger from a white elephant gift exchange, so obviously there was no receipt. As a matter of fact, I didn’t even have the original packaging. I came into this store, and they swapped it for a brand new packaged charger off the rack, without ANY hassle or red-​tape/​paperwork. Wow, that was the easiest return/​exchange process ever.
Minus one-​star because the replacement charger also ended up being faulty, for a different reason, which makes me wonder if they have a QC issue. A shame, because I really did want that particular item.

the store is okay. no complaints.
just wanted to give the Guide pants a full 5 stars. perfect travel pants! perfect. i’d curious to see just how long i can push it before i have to put it in the laundry. i did do Tokyo for 6 days straight in the single pair of pants. they look good enough to meet the expectations of all but the best restaurants. (face it, i couldnt afford the restaurants my pants would keep me out of).6 days of mixed weather. wet, cold, hot. i got it all. mixed and matched merino wool underneath and i was comfy. any and all spilled food got cleaned up with a wet napkin and maybe some soap. poof. done.

We just finished shopping at Eddie Bauer in the Westfield mall. Great experience for us again. We are loyal, very longtime Eddie consumers (20+ years). The product quality has always been first class. That being said, it is the employees that always make a store, and keep us returning. It takes us 1 and ½ hours for us to get here from the East Bay.
Tamisha, ‘thank you’ for being such a great employee. You took good car is us. Your smile and sincerity is a good face for the Eddie Bauer company. We will be back yet again
Bob and Genie Whitfield

These guys were great! I had to return a gift that was ordered in the wrong size, and even when an IT glitch prevented the return from going through, they got on the phone to make sure the reorder got through. Enticing particular was really great and hardworking. Awesome customer service!

Went here to do exchange of defective t shirts. The store manager Peter helped us. When he find out we were making a return, he rolled his eyes. That is totally rude to do that to anyone. This guy will not make the exchange of the badly stitched items because we cut off the cleaning tag. We walked and will return all our E B items we have in the house. Very poor customer service.

this is in regards to their online ordering, not the products which are great! last along time and hold up — be very careful when you order online… my order for 1 rain jacket has turned into 6 and all the $$ taken from my bank account. Waiting to see how many jackets I actually receive and returning them all to get my money back!
they KNOW they have problems with orders placed on phone & ipads… please be aware, it is also happening on computers… but they aren’t doing anything about it!

Two employees in the store but only one working the cash register. Walked away without purchasing after waiting way too long for the person in front of me to check out. After a long and painful transaction, because she understood very little of what the cashier was asking, she then wanted to try on more clothes. No additional help was requested at the register.

This store is definitely bigger than its prececessor at stonestown and thank god it is…
40% off sale was the perfect incentive to sneak in here and burn the last of my old paychecks…
For winter outerwesr, EB shoukd be the prefered store over LULU for guys. at least tops wise since i didnt take a look at their pants. 225 jacket minus 40 percent… so im basically paying nearly half the price (140) for a warmer and more skin comforting jacket vs the raincoat skin bandaid tight jackets you would get from lulu…
hell if i can still throw a football 40 yards down in a EB jacket without hearing one rip… its good in my book :)
Theres alot of parka styled jackets too for botg genders and a wider option for backpacks. kinda like a more suitable all in one store thats perfect for this winter season…
Now if only they had compression, insulated or cold gear type clothes like underarmour did…

I love this brand. I love it even more because the customer service is phenomenal. Not only was Tamisha great, but the rest of the salespeople were friendly and helpful. Upon returning to the store several days later, they remembered my sister and I. They remembered my purchase and so willing to accommodate any returns. They don’t make me feel bad or nervous about returning anything. They always have great sales and the prices match the quality of their products. I esp love their trench coats that come with a hood. They are stylish and fitting.

I haven’t purchased or looked at anything at Eddie Bauer for nearly two decades since their merchandise seem dated or too suburban for me. However, I decided to pop in after learning they had a sale online to check out a few pieces I needed for an upcoming trip to Africa.
How wrong I was! While I still think that their style isn’t my thing I found exactly what I needed — some nicely cut and well-​made lightweight travel pants that didn’t look like ‘dad jeans’ and which were reasonably priced. I usually buy my outdoor wear at Patagonia (only affordable when on sale) but will now also look at EB before making a purchase.
Special mention goes to the friendly and very helpful staff. The manager (Asian guy) was really knowledgeable and went above and beyond to help me find what I needed.
Great service that’s rare to find these days in retail. (EB Corporate: take note!)
Thank you!

they refuse to answer the phone. They let it ring and ring and then they hang it up.

The clothing is okay but not unlike merchandise you would find at other stores. The return policy does make it stand out since you can return anything at anytime, worn or unworn, with receipt or without one. The sales people can be annoying in my experience. I prefer to just shop online but I mostly have gone to the store to do returns. Some employees have been quick and friendly, though a lot seem to take a reeeally long time, and some just don’t even want to help you since all there doing is a return. That was the impression I got. But then again the only reason to shop at Eddie Bauer is the return policy in my opinion.

I went to buy some cloths on Saturday. The 2 guys there were really friendly in helping me find the pant size I need. When it’s time for checkout, the asian lady at the desk acted annoyed for no reason at me. I would avoid her.

So… beginning of the year (yes I know I’ve been procrastinating on my reviews) I purchased a 17″ laptop, and have been looking for a good backpack to lug the monster around without becoming a hunchback.
As I was browsing through their bag selection, Jameson came over and asked if I needed any help. I told him I wanted something that can hold my 17″ laptop, and he recommended the Adventurer. He swore that even though the description said it carries 15.4″, it can fit a 17″ because he’s been using one for his laptop. The only drawback is I won’t be able to take out my 17″ through the side pocket, which wasn’t a problem for me, so I gladly dished out the dough for a mandarin colored Adventurer backpack.
I’ve been using the bag for almost a year now, and have used it on my trip back to China. It’s very comfortable with adjustable chest and hip straps. It’s extremely sturdy with no signs of wear and tear, even when I’ve carried way over 30L capacity for over two months on a daily basis. And it’s very functional and great with outdoor activities. I just love my backpack so much, and thanks Jameson for your patience answering all my newbie questions on how to utilize my backpack best during outdoor sports!

Is this the last Eddie Bauer store in the Bay Area? Please save them.
I don’t work for Eddie Bauer but I love their shirt, pants and my wife love the fall collections. I am not fan of their jeans. Every year, I will buy the sweater in Spring when they have 50% sales for my next winter.
Ok, we used to go EB in San Jose and that is gone so we have been doing lots of online shopping and we have to come to this store to return them, I was told that you can return them at Factory Outlet in Gilroy too.
I am giving them 5– stars because the staff Traci is so patience with me (us). I have a few pair of polo shirt which discolor after so many washing and wanted to return them. I used for 1 year and they turn brown. Not 1 but 2 of them. I have like over 30 Polo shirt from Eddie Bauer but these 2 are defects. They gave me store merchandise refund which is ok.
My wife ordered few clothes and we returned because of the size and matériel which she did not like. EB will take any clothes that you don’t like even if you don’t have a receipt. We used the credit to buy new clothes for my wife and we even has some left over. We love EB clothing but not so much First Ascent since I love other brand of outdoor products more (personal preference) but you cannot beat them in term of customer service and quality.

I’ve been shopping around for a light-​weight, breathable, waterproof rain jacket for awhile. My boyfriend has a rain jacket from Eddie Bauer and he raves about it so I thought I’d check them out for myself.
I was helped out by Jameson who showed me a couple different styles and luckily for me they were 25% off! He was extremely knowledgeable and helpful! I ended up getting just what I wanted, something perfect for San Francisco’s rainy season, and those cold nights at AT&T park, and it was on sale. My rain jacked was originally $ 89 and I bought it for $ 73 after sales tax. Not too bad especially considering how expensive a good rain jacket can be!
I’d definitely recommend rain jackets from Eddie Bauer — the price is more than reasonable and the quality is great! Definitely stop in if you are looking for a new jacket.

Glad there is an Eddie Bauer in SF so if I need to exchange something ordered online, I can go there. They do have the best quality T shirts for the money — soft cotton that maintains its shape after washing. These are now the only T-​shirts my husband will wear when layering under other shirts. Sizing for women — perhaps on the large size — doesn’t cater to smaller, petite women. Staff was very friendly and helpful.

I remember when this Eddie Bauer store first opened its doors at the Westfield Shopping Mall a couple years back… And also this Eddie Bauer Store had sent me a post card type letter a couple years ago and said if… I turn in this letter card to the Eddie Bauer store at the WestField Shopping Mall… I will get free small clip size pocket watch and I did!!! It is a very cool watch… I still have it after for so many years that, I have kept in mint condition!!! Eddie Bauer is a great place to buy clothes, travel bags, small handy gadgets to travel as well… I have bought clothes and travel bags before it is a really cool store to shop at!!!

ok– i know. it’s weird for me too. admitting i have actually bought something at eddie bauer. but here’s the scoop.
for some reason my boyfriend acquired $ 100 in eddie bauer gift cards so we decided to go to the westfield to pick up some shirts for work. entering the store was even more mundane than i anticipated. i don’t think i have ever seen that many pairs of pleated pants and khaki colored things.
so i grab the only two extra small shirts they’ve got– ask if there’s any more (of course there weren’t) and go to check out. after the exchange of gift cards and exchanging of receipts the girl behind the counter looks at me and says «ok. that’s it.» and upon my confused stare replies– «oh. do you want a bag for these?»
so is it me? or do the olive green and khaki clad peoples of the world have a deferent method of carrying purchases home other than bags?
so whatever. i get a bag and leave.
i guess this place would be awesome if one was in the market for muddied colors and stiff cottons.
but i guess i agree with the first reviewer in that i am confused about it’s place in SF.
an update:
the shirts i got from this place are made of like tent canvas. they are so thick and stiff and scratchy.

This might be the least-​needed store in the new Westfield Mall. Eddie Bauer is quintessentially suburban. Fifteen years ago, their large store in Sunvalley Mall had the highest sales per square foot of all stores in the mall. Now, that store is closed, and an even larger one in Walnut Creek closed. Most of their branches in the Bay Area are now in outlet stores. Why would one in San Francisco succeed? Are there that many people living in San Francisco who need to buy snowflake-​patterned sweaters with for their aunts?
I kid, but their chamois shirts are really soft and warm. If you’re going camping or just want to look like you’re going camping, they’re worthwhile.