Enterprise Rent-A-Car

ATL to SFO.
I was promised a black Nissan Frontier («or something similar») during the ordering process and I got a black Nissan Frontier immediately upon my late night arrival at SFO. The agent I dealt with knew I was tired and he went out of his way to make sure that I could get out of the lot and headed in the right direction very quickly and accurately. It was much appreciated! The truck was impressively clean and well-​priced.
Upon return:
There was a slight confusion during the returns process, but that’s only because the signage at the SFO returns garage is a mess. Returning the vehicle took a few minutes longer than picking it up did, but the miscommunication was partially my fault, totally understandable, and it was dealt with in a professional, friendly, efficient manner.
I’ve rented from Enterprise before and this was by far the best experience I’ve ever had with this company. The Enterprise SFO team is fantastic. So to whoever was working on ⁰⁶⁄₁₀ (pm) and ⁰⁶⁄₁₂ (pm), you were awesome and I appreciate your sense of urgency and positive attitudes! ¹⁰⁄₁₀ overall, I will be renting from y’all when I’m in town again this time next year. Thank you for the wonderful experience!

If I could give them a negative number of stars I would. We were in San Francisco for a relay race (Ultra Ragnar), and booked a 15 person van in advance. MONTHS in advance. We caught wind that they overbooked and called TWICE to make sure that we were all set to go. Got to the airport (all of us basically flew in) and they offered to accommodate us in 2 different vans instead of the one we were in. Being that we only had one driver (the rest of us were running 30+ miles) and this is supposed to be a team event. They told us the only van they had was one that didn’t work. After hours of calling around to other companies, we couldn’t find anything else and enterprise, by some chance, gave us the van that they said «wasn’t working». Worked fine for us. But what a struggle. Needless to say, we did not book with them this year.

My experience was beyond excellent! I had left important paperwork in my rental and the entire staff went above and beyond to retrieve my paperwork and get it back to me as soon as possible, in order for me not to miss my flight. Due to this great customer service, I will be booking all my rental services through enterprise.

Price: Fair. (California taxes and fees that added another $ 100 to our total: Ridiculous. Obviously, Enterprise does not control taxes and fees, but keep in mind that any rental in California will gouge you severely.)
The car: Poor. The agent tried to upsell us on the spot to a nicer car. That’s her job – upsell. We didn’t want to fork over more cash, so we stuck with what we were told online we’d get, which is a Nissan Altima or something comparable. Let me say right here that a Hyundai Veloster is NOT comparable to a Nissan Altima. I mean, we’re talking not even in the same neighborhood, city, state, country, or continent. The Veloster is garbage in how it’s made, how it drives, and how it feels. Ever wanted a three-​door hatchback with lousy sight lines? This car is for you! Are you a normal person who enjoys driving and being able to see when changing lanes? This car is not for you!
The people who work there: Great. Let’s face it – most of us return to Enterprise because the company’s model works so well. Teach well-​hired employees how to treat customers well, and let those employees do their thing. I’ve never met a rude or unaccommodating Enterprise employee, and that’s saying something. It’s too bad they have horrible vehicles like the Veloster to inflict on their customers.
Location: Meh. Read up beforehand how to find the place and how to get back to the place. Use Google Maps and GPS. Getting back to the garage is NOT intuitive whatsoever.
Nearby gas station location: Poor. I took the exit before the airport (I think it was 425C), as recommended by another Unilocaler. The first station at that exit engages in the «airport pricing» model, so drive a bit farther to find a station. You will be in South San Francisco («The Industrial City»), so my recommendation is fill up and get right back on the freeway. SSF is an ugly place.

Enterprise is my first choice as a rental car provider. My experience with Enterprise has nearly always been positive. My rental in San Francisco was no exception, in terms of the service provided by Enterprise. The staff at the counter and in the garage were courteous and professional. The pick up and drop off were both fast and efficient. My only complaint is with the car I was provided, a Chrysler 300. I will make a point of avoiding that model in the future.

Excellent experience at the SFO airport Enterprise location. Customer service was great, I was in and out in 10 minutes when picking up the vehicle and dropping it off. The car was clean, and ready to go. Multiple choices available on a busy holiday weekend. Satisfied customer.

I always rent from Enterprise. They are the Southwest Airlines of car rental companies.
Good value, and no pretentious staff. Best choice for renters!

Had to write this review for this location. Enterprise is the only rental agency other than maybe Sixt I’ll book with anymore, because they really are the best in the business. Rates are very reasonable, but the customer service is exceptional. From the odd free upgrade to cleanliness of cars and the way they treat customers, this is probably the best enterprise location I’ve been to. Reps were very courteous, and offered me a free upgrade while picking up the car. And I didn’t bring back the car full because I was late for a flight, so the rep was very generous with the fuel level! All in all, fantastic. Will be back.

I had a great experience with the Enterprise at SFO. When I first got there, the lady at the check-​in desk was so friendly and welcoming. She was super quick getting everything ready for me — the car and GPS — and even gave me awesome suggestions on where to go when looking for my first meal in the Bay Area. Upon check-​out, the staff was also very friendly and made the check-​out process so easy for me. I’ve rented cars several times, but this may have been the quickest and easiest rental experience I’ve had to date. Thank you, Enterprise @ SFO!

Staff very helpful. They could have planned staffing a little better for check-​ins on a holiday weekend. Chrysler 200 is a piece of crap. Grossly underpowered for freeways and the“dial-a-gear” gearshift is not just crap, it’s dangerous. Avoid this car at all costs.
Jim K.

I have always used Enterprise as my go to rental car place. SFO Enterprise has great customer service and always so friendly.

Overall great experience. Could have used another person working the desk, but otherwise the whole rental experience went very well. All staff were courteous and professional.
My only negative would be that the kiosk didn’t work for my reservation. It was a one-​way booking, which apparently required some more work from the representative, but it would have been nice if the email hadn’t told me to go to the kiosk when in fact I was then told I had to see a real person.

Fast and convenient location. We’re not fans of the kiosks (we really think that they slow down the process), but the employees are always friendly and happy to help. We enjoyed our little rental. The Velociraptor was great for zipping around town, fitting in small parking spaces, and was efficient for driving down California State Route 1.

We chose Enterprise because of the great customer service we have received in the past and the Enterprise at SFO did not disappoint. Fast, smooth, check in and return process. EXTREMELY friendly service with a smile. We received an upgrade at check in as our original reservation was for a truck (we preferred a car and got upgraded to an extremely nice, clean Altima). A special shout out to Jose Smothers who at check out went above and beyond to be sure our service went from great to excellent. Keep up the good work Enterprise SFO!

Another great experience with Enterprise. Directions to the rental center were clear and easy to follow. We were processed within minutes at the desk. I felt bad for the customers waiting at the Dollar desk. There was a line 25 people deep and no one looked happy. We were in our car within 20 minutes of arrival. Drop off was seamless as well. I would use Enterprise again.
Just a note, getting back to the tram after drop off was a little bit of a hassle, but it’s not an Enterprise specific issue, rather the way the rental center wants to control people traffic. You need to take the elevator down to the 1^st floor to then take the escalator/​different elevator up to the 4^th floor, basically getting to the same place you were just at, just on the other side of the tram track.

The experience at SFO was simple, I made a reservation online before my flight, after landing in San Francisco I took the autonomous shuttle to the rental car stop, confirmed my rental at the kiosk, followed instructions on my printed receipt and walked to the Enterprise car rental floor in the parking garage. My run-​on sentence took longer to write than Enterprise took to get me in my rental car.
I drove the car through the city and heard a noise in the vehicle which sounded like a suspension issue (Chrysler 200). I took the car to the Enterprise behind the Federal Building in the Tenderloin and made an exchange quickly! It was so simple I told them I’d write a review, so now I’m here. Thanks again to the staff at both Enterprises for making my rental car experience smooth and painless, I definitely recommend renting from them.

Used the airport enterprise during travel. great «in and out» service.
had a little trouble with the automated machine. wont be using it again.

We had just driven from LA with our car and were returning it. While the people were super nice, the place was a little unorganized. We drove our car in to a longgg line of cars. The agents were checking out the cars, but it seemed they were sort of randomly checking in the cars? We had our paperwork ready to go, and someone checked in our car… while we were pulling our stuff out of the car, another agent came over and started checking out the car. He only realized his colleague had already checked us out when he asked for our slip and we were like, ‘um, we gave it to that guy already?’
It just makes me a little nervous when places like this seem super unorganized, especially when we were only returning the car, not renting one. However, everything checked out, and their weren’t any random fees on it.
However, they also handled a driver who was flipping out very well. He apparently didn’t realize he had to return his car with gas in it, and had a meltdown when he was charged for it. The agent very carefully and calmly pointed out where it states he must return the car with gas.

They emailed a request to review them, and they might have not wanted to do that…
Getting to the car rental service area is relatively easy, once you figure out where to get the AirTrain.
My flight was delayed, and the lines were loooong. I tried to use the kiosk, but it started to take me through a whole new reservation… Why isn’t there a way to just check in if you already have a reservation? I was told later that I could, but it honestly didn’t look like it from the half-​dozen screens I went through in 20 minutes, and I didn’t want an issue with multiple reservations. So it ended up taking me over an hour just to get the paperwork to get the car. Not happy. There is no reason that I should have a reservation, not be able to check in via the kiosk, and have to wait behind herds of people who don’t have a reservation.
The gas prices offered to you are inflated. I didn’t buy it anyway because I wasn’t sure how much gas I’d use, so I just fiiled up before the return, but plenty of people might fall for it.
Finding where to pick up the car from the desk is a bit «over the river and through the woods». The signage isn’t great. But I found it.
They gave me options within the car class I had reserved, that was nice. Getting in and out of the rental car structure was a bit nerve-​wracking. It’s tight, and you have people and cars going every which way.
They have FastTrack in all the cars, so you don’t have any issues going over the bridges, but there isn’t a way to turn it off, and they jack you for an additional $ 3.95 for each use.
The people are nice. Google maps gets you to and from the rental car location easily.

We recently rented a 2016 Chrysler 300 from this location. The service was outstanding. The car was clean and comfortable. The only request I made upon returning is that they start letting people know where the gas release is. We had a heck of a time locating it while close to empty and at the gas pump with people waiting behind us.