Faxon Garage

My husband ordered new tires from a third party and had them delivered to Faxon Garage for installation. The prices matched the rates that had been provided by the company I got the tires from, so I didn’t need to argue with them over anything. The guy who did the paperwork was pleasant and my car was ready when they said it would be. I’d use them again.

I have been using Mach III/​Faxon to install my tires and wheel alignments on 4 cars over 10 years. They are always courteous, explain their work, and have competitive prices.

Walle is a savior.
I showed up with: a flat tire, a missing wheel lock key and a frustrated husband.
By the end of the day my tire was fixed, he spared me a set of wheel locks he had on hand and I was up and running again in under $ 100.
Thanks Walle!

I came here for the convenience of how close it is to my house. I needed an oil change before driving my car down to SoCal and was able to drop off my car right when they opened and it was ready within 2 hours. When I got the call to pick up my vehicle, the man on the phone was very descriptive on what other issues he noticed on my vehicle and what needed to be addressed as quickly as possible. One of the many things on the list was to get a new tire since I had a bubble on one of them. When I arrived to pick up my car, he had already printed out a proposal of how much the tires would be with labor expenses in case I wanted to purchase through him. He also advised that I start saving money for struts which I will be needing to change soon. He gave me a small pamphlet describing what struts do when they are working properly and why they are important to maintain. It was a little on the pricier end from what I am used to paying for an oil change but I was overly-​satisfied with the service and the convenience of how close it is to my apartment.

I came for tire change. I am ok with the tire, or the quality of the tire I should say. However, I feel that the attitude of the owner, Walee could have been much better.
He doesn’t like to answer questions, and when you ask him more than 1 question, he starts rushing you and gives you 1 or 2 word answers. I understand that you are busy, but so are other mechanics who can still help and offer their customers exceptional service.
If you live close by and must have something small done for your car before you get on the road, it’s ok to do it here. Other than that, I’d recommend a different shop that is attitude free and with experienced mechanics.

Installed an alarm from them about 2 months ago and i have not had any problem with it so far! Great service, time could be little faster but it was reasonable wait because they’re busy, walie is a great dude and definitely customer service is his priority, would recommend for alarms and other autoworks

They get 2 stars ONLY because the are local. Aside from that this place is NOT COOL. I had called in to get a quote on getting my rearview mirror reattached to my windshield and the guy on the phone quoted me at $ 150 bucks. THAT’S A RIP OFF! I called another shop around the corner and they charged me a quarter of the quote that I had gotten from this place. They actually think that this type of pricing is good for business… GET REAL! Bad business. but hey if you can fool people into giving you a lot of money for a job that does not require a lot of labor or parts then HATS OFF TO YOU FOR BEING A GOOD SALES PERSON. Don’t be fooled. Always compare for prices before. committing to get work done here. #lessbangforyourbuck

I used to turn wrenches way back when so I know a quality shop when I see one. Faxon garage is 100% reliable and trustworthy. My truck was fixed in a timely fashion and I was advised on other potential trouble sources, but was not pressured at all to address them right away. I am so happy to know I have a new trustworthy repair shop that is so close to where I live.

Bought a 19.95 Groupon for an oil change and safety inspection. I brought in my 2008 Toyota Yaris and was told that the oil my car needs (remember this is a yaris, not some high end car) a special kind of oil that would be 32 $ more then the groupon … I looked at him and said that means im paying you 19.95 $ + 32 $ = 52 $ for an oil change I got through Groupon … I thought Groupon was supposed to make things cheaper ??? 52 $ for an oil change and short inspection seems like a lot to me. and they didnt change the air filter (something most places do with an oil change) the work the did was fine. and my car is running fine. but I dont like buying a Groupon and being told I owe more money. not a good deal. wont come back !

Have used twice for tire installation from Tirerack. Absolutely no issues both times. Excellent quality work. The owner is very knowledgeable and has guided me in the maintenance of my 2007 BMW 525. Faxon has done all my maintenance for the last 3 years at a fraction of the cost of the Bmw dealer, and with the same quality and attention to detail.

Great courteous service. Very helpful and affordable. A safe bet for tire installation.

In the past 3 years I would go to this shop if I have something major to do with my car as it’s a large and popular shop in the neighborhood, but the service quality is on a sliding slope.
Today is the day that I really want to leave a negative comment. It’s the 3^rd time in 4 weeks’ time that I had to get the car back to them to check their works. It’s like each time I give the car to them to get one thing fixed, another emerges. I gave them the car a week before Christmas to do an oil change and a steering & suspension checkup, told me my steering rack and pressure hose should be changed, recommended to change the pump too as it’s rattling. Did the previous two, and when I get the car back, there is a serious noise from the suspension and the steering pump is extremely noisy. I know the control arm bushings are kinda worn and the pump was quiet before the change of the pressure hose. But next day I got it back from the shop, I found the ground was wet under the steering pump – turned out the connection between the pressure hose and the pump were loose that leaked all the power steering fluid causing the noise. So I brought the car back to get them check the pump and do the bushing for me. A couple days later the car’s ready and I got it back last night, another new problem emerged after they changed the control arm bushing: The right front is kinda loose and when I lift off the gas on acceleration, the front would drift to the right. And the right front sounds like something can snap. Brought it back to the shop to let them check it again… …
I haven been with different models of VW mk4s for 10 years that I kinda know them too well. They ave a lot of electronic problems and for cars more than 10 years old, mechanical parts are getting old too. But it wont rationalize the situation that each problem solved there’s another problem that I know the car didn’t have emerges…

I’m surprised by all the negative reviews. We use Faxon Garage regularly for two different cars.
These guys won us over when BMW of Marin was quoting me $ 800 for a water pump and another $ 800 for a «big oil leak in the engine».
I had the car towed to Faxon garage and Wally, the manager, called to say that there was no leak.
My girlfriend got a tire patched for $ 10 once ($ 10!!!) once the nearest garage wanted 5X that.
I’m still a satisfied customer.

What a great awesome owner. The owner took a serious responsibility and he kindly offered me at reduced cost service. So I went back to get and oil change and the man did a fantastic job. the price of the syntatic oil change is even less than market cost. You will like the service here and the prices are good. :-)
Thanks to Mr. Walee.

Brought my son’s Lexus in since there was a clanging noise coming from the front section of the car every time it was driven over a speed bump. Prior to that I even went under the car to check if the there was anything loose with the manifold or exhaust system. Couldn’t find any problems so since we live close by I thought lets give Faxon Garage a try.
After leaving it for a few hours, Tom (manager) called and said they discovered three separate noises: there was a misaligned brake shim from recent brake job from another garage, a loose aftermarket HIB ballast … They also checked the struts which were good.
They had to keep it overnight since the hardware around the brakes needed to be replaced and the source delivered the wrong parts. Paid under $ 300 and when I did my own test drive over our neighborhood speed bump… no clanging and the car ride was tight and soundless. It was worth bringing it in for Tom and his crew to check out.

I had two new tires mounted and balanced. They were the least expensive I could find and they were polite and fast. However, there’s no real customer waiting area.

Was looking for someone to install an invisible mask for my new black ford fusion. A mechanic friend recommended Johnson. He opened up shop for me on a Saturday and installed bumper, mirror and fender covers. Great job and looks great. Highly recommend if you are looking for a clear sheik for your car. Well worth the investment.

This is a totally shady establishment.
First story, I brought in my car and asked them what it would be to replace the left front window regulator. They quoted me $ 350. That was $ 200 for labor and $ 150 for the part. I found the part for $ 40. Now I understand you need to make some money and perhaps charging 60 to even 80 if it’s a really good part. More than 3.5 times the value of a generic part is unacceptable.
Second quick story, essentially when my ex girlfriend who bought my old car from me went in there, they totally quoted her more money than they quoted me, likely because she didn’t know much about the situation.
Stay Away! There are many much better mechanics in SF.

This place is a JOKE! I’m giving them 1 star because I can’t give them ⁰⁄₅.
I took my car in for a check engine light to get look at and possibly fix (if the pricing was reasonable), along with an oil change. Wallie called and said that he recommended getting a tune up because that would fix my engine light. So I trusted him and went along with it. It cost me over $ 650 for everything. They kept my car over 4 days to try to fix the problem.
Exactly 7.8 miles late (because I reset my odometer) my check engine light comes on.
I take it back expecting him to fix the problem for free because I paid close to $ 700. They looked at it again and said that my catalytic converter was clogged (keep in mind that I already replaced all of them 1.5 years ago to pass smog) and that he can fix it for $ 295 plus labor.
I take it back to my auto body shop I normally go to in San Jose because those parts are from the dealership and should be under warranty to take a look at it. Bottom line is that the problem was not with the catalytic converter but with the mass air flow system and it just cost me $ 95 to fix and turn off my engine light. They were able to fix my car within 3 hours of me dropping it off to them.
So instead of paying over $ 650 I just needed to pay $ 95 to fix the problem. Not only did Faxon Garage miss diagnosed my car once but also a second time.
I would highly recommend NOT COMING HERE because they clearly don’t know what the hell they are doing.

OK so I used to be a regular here and LOVED this shop as it is our neighborhood garage. Recently I took my Toyota 4 cylinder to check for a malfunction, I was told the car needed some tuneup work and a new catalytic converter. I paid close to $ 300.00 for the tuneup (Quality Tune Up on 19^th does the same service for under $ 100.00 for this same car) and was quoted $ 1,700.00 for the converter. I felt it was too much and shopped around and had the converter replaced by a muffler shop in Daly City for $ 180.00. That is an ABSURD markup, absolutely OUTRAGEOUS ! ! If this was my only experience I would search a way to give negative stars but based on my previous experiences I did opt for 2.
Not the way to do buisness fellas ! Dont lose your customers