FedEx Office Print & Ship Center

I came in today and just wanted to print something from my USB. Only one guy named Erdem was there and there were 2 – 3 customers waiting so I decided to use the self-​service printer/​copier. Both copiers did not work so I decided to join the cue.
When I looked back, I was impressed by Erdem because in that 2 minutes, he dispersed the line by immediately answering questions & helping the customers out. One customer was helped and was filling something on the table, the other guy was in the pick-​up area filling up forms to pick up a package, and there was a lady patiently waiting (i think she was first in line but her issue was really time consuming)
Anyway, the minute I started standing around because both copiers did not work, Erdem told me «I’ll be with you in a bit!!» and he went back to the guy signing his package, spoke a bit with the lady with the time-​consuming errand, and then asked me for my USB. He immediately printed it out and I told him the copier charged me already. He asked me if I still wanted to pay with my credit card (it was $ 0.16 per black and white copy) I wasn’t thinking much so I said, YES and the time-​consuming errand lady chuckled because she found it ridiculous… So I looked for coins in my purse and paid it off. But anyway, I really appreciate Erdem because he was able to handle all the customers quickly and he did all he could to help. He also seemed to have treated that woman with the time-​consuming errand pretty well as she had time to make a joke about my $ 0.16 credit card payment. Great work, Erdem!
What I didn’t appreciate was that there was this younger female employee who joined Erdem right after I received my print out. Before I left I realized that my USB cover was missing, so since Erdem started helping the female customer with the time-​consuming errand, I tried to get that female employee’s attention. She was just standing there behind the cashier, with no customers to help. When I asked her if she had seen my USB cover, somewhere in the printer or behind the counter, she just kept shrugging and saying she didn’t know where it was. Of course I could not go behind the counter to look for it, so I was asking for her help to look behind the counter where Erdem was working to find it. She did not care, kept shrugging and was completely unhelpful. Erdem noticed me still standing around so he asked me what I needed quickly. He looked at the counter near his printer and handed it over to me. THANKS ERDEM. Please train your female employee to be more customer-​centric like you.
Anyway, thanks for making my trip to FedEx so efficient!!! Your FedEx store is great because of your enthusiasm, concern, and willingness to help!!! Hire more people like you!!!

My BusinessEdge account hasn’t been set up yet and I needed to send a document to this location electronically to be printed and picked up by a business partner on his way to a meeting. I called to see what my options were and they let me email the documents with order details and trust that payment will be made at the time of pick up. Erdem responded to my email confirming its delivery and it was completed way before the deadline. Well done!

Definitely not the best Fedex I’ve ever been to!
I went to this place to pick up a package for a relative, and since we shared the same last name I didn’t think that it would be a problem. My relative couldn’t come to pick it up, and I’m usually the person in charge of these sorts of chores in my family. When I got there, there were about two customers in the store, and I approached an employee at one of the cash registers and asked him if I could pick up a package. I showed him my ID, gave him the door tag, and he checked everything, okayed it, and told me that the other employee would help me after she was done with another customer. After she was done with the other customer, she got my ID and told me that I couldn’t pick up the package because it wasn’t under my name unless I had the tracking number. I did not have the tracking number, so we talked at each other back and fourth for about 10 minutes as she kept explaining the policies to me. I had picked up packages for other people, and I’ve had others pick up packages at Fedex before, so I didn’t think that it would be such a hassle. I even offered to let her make a copy of my ID and my credit card in case «something» happened. Then she went on to tell me that if I could get the tracking number I could pick up the package. And she told me that I could try to get it by searching with the door tag number on their website, which I kinda thought was weird since if they were worried that people would steal other people’s packages, why would you make a policy that would allow someone the access to someone’s package just by having the tracking number rather than an ID or other important information that could be used to track down a thief. So anyways, I used their computer to get the tracking number, and she handed me the package.
I honestly did not feel that picking up a package should be this complicated; a lot of people don’t have time during business hours to be going to Fedex or other such places, they should really look into their policies and come up with something that will actually protect their customers rather than to make it more difficult for honest people wanting to pick up a package as a favor to another person. I felt like the employee that I was dealing with followed the rules, but she couldn’t understand that life doesn’t always happen according to the rules, so sometimes a solution should be reached by studying the situation rather than by using made-​up rules on every circumstance.

Today I went to the FedEx Office at 585 Kearny in San Francisco to drop off an envelope for shipment, their posted hours are 12 Noon until 6 PM and I was there at 4:30 PM.
When I arrived the doors were locked and there was a sign on the door saying
«Please forgive the inconvenience. We will be back in 30 minutes». I find this to be unacceptable — if a company’s posted hours are 12 Noon until 6 PM, especially a large company like FedEx Office, they should be staffed and open for those hours.
This was especially frustrating because I have a sprained ankle so it is pretty painful to walk for me, and I had an appointment at 5 PM so couldn’t stand around waiting for someone to come back. So, I decided to try to jam my package through the slit in the front doors, but to no avail. As I was doing that, the woman who works there came walking back from picking up her lunch.
She explained to me that it was her lunch hour so they were closed and she was unable to help me. I asked if she could please just take my envelope and she refused saying again that she was on her lunch break, but there is a drop box about 5 blocks away that I should go to instead.
She then opened the door, went inside and when I tried to go in after her, she slammed the door in my face. I pushed it open and asked her again to please just take my envelope and she again refused, saying she was on lunch and wouldn’t help me. Again suggesting I walk the 5 blocks to the other drop box.
I pleaded with her, explaining that I have a sprained ankle, showing her my air-​casted ankle and asking her to please just take the package as it is very painful for me to walk. Again, she refused. At this point I asked her for her name and her manager’s name so that I could file a complaint and she refused.
I begged her one final time to please take my envelope again showing her my sprained ankle, and this time she took the envelope, threw it on the floor and slammed the door in my face again.
I immediately called the 800 number to file a complaint and the woman there was quite nice and fell all over herself apologizing. The store manager is supposed to call me tomorrow, but now I just hope my envelope gets shipped and not tossed in the garbage… I wouldn’t put it past that awful woman at the 585 Kearny St. Fedex Office in San Francisco!

i really like this place if the man or the white girl is working. they are really nice and helpful.
the black woman that works there is really rude. just because i look like a student, she assumed that i am too poor to pay for international priority mail. she even asked me if i know how much it would cost. i walked in to the store with an air bill, picked out an Fedex envelop, and stood in front of the counter and told her i am ready. she didnt bother to help me at all and continued with her copying job. took her a minute before she walked to the counter and question my ability to pay. no smile from her at all. the whole transaction she seemed very mad and angry. just rude rude rude. it feels like she doesnt like her job at all.

got some work done there quickly and efficiently
«Mya» was amazing and so helpful. thanks!

I am generally not a fan of Kinkos, but I do appreciate someone who is polite, understanding, helpful and good at her job. So thanks Cristina!

I was facilitating an offsite for some of our senior managers & only had 2 days to prep. Of course, every blame presenter turned in their materials late… AND on a Friday morning, what’s a girl to do?
Go to FedEx of course!
Talked to them about the binders I needed, how they needed to be laid out /​arranged & handed over a thumb drive w/​all my files — easy peasy!
Those puppies cost about about $ 100 /​each to prepare but in a crunch & having super-​high expectations from the program sponsors, I was grateful FedEx could meet my deadline & happily forked over the $$$$
Plus, I certainly wasn’t going to sacrifice my precious days off & slave all weekend when FedEx could do it for me & it would look 1000 times better! I’m no fool…

I had come here about 2 weeks ago to order business cards for my boss. I came a week later and I found out that they had screwed up my order by putting the wrong address on the business card even though I had specifically instructed them to use a certain address.
A lady who worked there said to e-​mail the correct address to her and she changed everything and delivered the final product within 1 hour. Amazing turnover time, yo!
5 stars for service and learning to understand a customer.

Pretty much inline with all my other FedEx experiences. I really wish they came up with a solution for writing a shipping label that doesn’t require you using their crappy pens (that almost always seem to run out of ink as you’re writing). Maybe a kiosk that prints your shipping label would work better. Overall the service in this location was decent.

They’re quick, sometimes, cheap, sometimes, nice, sometimes. I go there a lot because they have long hours and I don’t have to wait long. I use to get the same guy over and over again and he was nice and patient cause I had no idea what I was doing. The printing is sooo not the best quality if they even print it right in the first place, but it can be good for rough drafts cause you don’t care about throwing it away. I’ve been going again recently, still looking for a better print shop, and I don’t have the same guy I use to, (must be going at the wrong time). The other employs are not that great some can be mean and pushy or just ignore you. «Look I just want my shitty quality print so I can leave»
The three stars are for the nice kid who helped me and the fact that they are 24 hours.

I was there for less than 5 minutes and immediately got the rudes.
I walked in and nobody else was there but there were 2 employees who didn’t ask if I needed help when I stumbled around the computers and copy machines not knowing what I was doing soooo that was great.
Heyyyyyyy, get some new employees. kthnx

A few weeks ago, one of my staff was going to make two copies of four booklets of legal documents (total 500 pages) for my dad. You see, my dad is a bit of a copy freak as he sometimes even asks for copies of junk mail… WHAT???
Looking at this, I told her to save her time standing at the copy machine for the next five hours and take the booklet to the nearest Kinko’s to get an estimate. Based on the thickness of the booklet, my guesstimate is that this would cost between $ 80.00 to $ 100.00 for two copies. I went to my other office and did not hear back from her, assuming that everything was done as expected. I later called her about another matter and happened to ask her what happened. She told me that Kinko’s gave her an estimate of $ 300.00 (actual cost $ 291.23). I told her not to do it, but my sister already gave the go-​ahead… WHAT???
When I asked her why the cost was so high, she explained that Kinko’s told her that the paper size was «irregular» (documents were from Hong Kong). I was dumbfounded, shocked, and speechless. Maybe I should have left my employee at the copy machine to work on this for four or five hours (no, I don’t pay her $ 60.00/hour).
Forgetting about this incident for a few days, this incident popped into my head again and I asked for a copy of the receipt/​invoice (they did not give us an itemized one) which they later e-​mailed to us. Upon reviewing it, I discovered what happened. Kinko’s decided to literally recreate two sets of these booklets for me (de-​binding, binding, black leather dividers, hand folding charges per fold, bind coils, tabs, etc.). I believe that we asked for two «copies», not replicas or books. I’m not sure who to blame on this one which is why I generously give Kinko’s two stars with a benefit of the doubt of a minus one for my employee’s lack of clarification/​common sense; I think Kinko’s should have some common sense. Almost forgot another minus ½ to my sister for giving the okay. On top of this, these booklets were replaced by new booklets three days later from Hong Kong because there were errors. UNBELIEVABLE!