FedEx Office Print & Ship Center

The store is huge and has a nice and comfortable setting. However, customer service is lacking. I waited in line for 20 minutes to pick up a package that was being held at this location. Only 2 store reps and they don’t even acknowledge that there are 5 customers standing in line. 2 of the customers walked out «don’t blame them» but I couldn’t leave without my package! One rep was with one customer during the entire time and apparently unable to multitask because the customer needed someone’s opinion. Ugh! useless customer service!

Just don’t talk to Robert. Very redundant speaker. Not very knowledgeable or willing to help. Sorta runs your question in circles till you’re annoyed and just go to staples.
I asked if he could print on standard label paper. He told me they’re only setup for 2 smaller labels and didn’t know how to check.
Ahem… Instructions were on the box.

Thoughtless, incompetent employees who understand neither office technology nor their own equipment. Avoid.

Amazing service. Helpful, responsive, kind, courteous, I almost couldn’t believe this was a FedEx store. Thanks!

Was surprisingly treated very well by a lovely brown skin woman with her hair in a bun. Perfect manners and excellent customer service which knocked me for a loop considering the majority of the staff lack her enthusiasm and politeness. She made printing out an Amazon return shipping lable pleasant.

This review is based off of multiple failed attempts at getting stuff done at the «copy and print store»
First trip I was unable to print documents using their computers. The staff was unable to help get the documents printed. Left with a refund for time wasted on their computers trying to get them to work.
Today, I go in and ask if they can scan and email me a document (because I’m not gonna work on a computer I know doesn’t connect to the printer) and its apparently against their policy to scan a document and email it to me (the FedEx on Fillmore by my work has no problems doing it.)
Employees would rather be sitting on their phones not working than helping customers. Worst customer care ever.

This Fedex must be checking their reviews because the customer service was great! I came in to print, sign, and scan a document. I was helped immediately and the equipment was explained to me which made things easy. I would definitely come back if I need to scan/​send any more documents.

1. They did NOT accept the coupon provided on Unilocal for $ 3 off $ 10+ Ground Shipping.
I said I wanted ground shipping just for this deal and that I did not need my package rushed or anything. The girl who helped me Terisa, didn’t know how to apply the code so she asked another guy who i don’t recall his name, for help. He didn’t even bother looking at the code and just said «we can’t do ground in the small box» so I asked which box bc I grabbed the one that would fit my package, which was just a small baby girl dress. She then put it into an even bigger box, which literally could have fit 3 of my dresses. Charged 2.50 for the box. Didn’t apply the code. Costed me $ 15.77 for something 1.6lbs for sf to tx. Total ripoff. The girl was nice and wanted to help but was following that guys instruction. I wish I got the guy’s name — I don’t even know why he works in customer service.
I didn’t try to fight for the coupon or find a better deal bc I just wanted to get out of there and be done with it. But thinking back, I felt totally ripped off. Never returning to Fed Ex again and highly do not recommend this location.
They weren’t super busy but felt super unorganized. 3 or 4 guys behind a counter and felt like none of them were a manager on duty. 6’custimers standing around looking lost and no one directing services nor was there a direct line.

Been ages since I’ve copped a squat at the local FedEx. The good: internet stations to plug in a laptop and crank out work if your internet at home is down. If you don’t have a printer or have large jobs that would just CRUSH your home printer, this place never let’s down. The attendees are not always the most chipper (just saying) but it gets the job done and gets 3 stars. The extra star is for carrying android chargers and offering a power supply in a pinch for a girl whose phone and extra battery pack is always out of juice!

This review is for Nahum.
«Hey can I get this saddle stitched.»
«When do you need it.»
«When can you get it «
“How big is the file.»
With a defeated look. Then he walked away. I don’t understand what kind of customer service this is. So I followed him to where he walked off and asked «is it possible… Or…» And he’s like «well what is the image portrait or landscape.»
Wtf! Why don’t you walk me through what’s going on instead of leaving me hanging asking all of these questions. I don’t understand how this guy could be a «team member since 2004».
I kindly confronted him and told him that it would be nice to inform me as a customer what’s going on. He said «sorry I just didn’t know what to call it or explain to you.» So I said «well I would still like to know that instead of you walking away from me and not saying anything while I’m just standing here confused.»
«Well sorry.»
Okay. So this guy doing my saddle stitching says «ok Greg what do I do? Folding or stapling or whatever.» Dude if you’ve been here for 10 years and you still don’t know how to handle customers, saddle stitching or act professional when you don’t know a printing method then the little respect I’ve had for kinkos is gone.
I wish the management cared a little more to train their employees to be better at their job and act more professionally. And just to be more helpful over all. This is such a bad reflection on management.
Oh and btw. Their printers can’t seem to get the color gray right, ever. It always comes out baby blue.

Beware! the default on their copier/​printers is COLOR. $$$$$neaky way to profit. Be sure to check your time using the computer. I think the default there is 2 minutes. $$$$
ugh!

This location gets three stars. Customer service could be a lot better. however on the bright side. parking is pretty easy.

I have used this location for numerous fliers, banners, my wedding invitations, and all sorts of important paper/​printing needs. Everyone here is talented at drafting, designing, printing, color copying and they get the fact that you need it in a timely manner. Every worker has always tried really hard and succeeded to meet my (sometimes) crazy requests and deadlines. THANKS for all of your great customer service.

Fedex could not come into my building because my name was not listed on the directory. They called me and inquired about this. I would usually be annoyed but with living in the city, I really appreciated their level of security!
I called them back telling them that I wouldn’t be able to let them in. The Fedex deliveries guys (spoke to 2 of them) were courteous, polite and clear over the phone! The second one that I spoke to told me he would drop off the package at the van ness location (3 blocks away) and I was so grateful!
The 3^rd call I received was from a Fedex Employee at this location, he was also polite and clear over the phone/​voicemail. I called him back and this fourth phone call was pleasant as well!
I HATE talking on the phone, but for speaking to strangers, they made it quick and painless!

Saturday, December 21, 2013 1140 AN PST
Review written by Cobalt D. Corazon– New Legal Name
Lawrence D. Janssen– Birth Name
Visual– I was the guy with cobalt blue hair, large rhinestone earrings, and wearing a T shirt with a large blue heart.
I feel very, very STUPID, for trusting and believing, that this FedEx Office, Ship, and Print Center would have ‘changed its stripes.’ It appears their continual ‘LACK OF COMMITMENT’ to customer service excellence is still apparent.
Again, I should be videotaping these FEDEX employee experiences. I could then easily document, demonstrate, and post it on YouTube. People could then watch the video/​s and decide for themselves.
I needed to send back a new computer to the manufacturer. I had received a FEDEX RMA email. I made copies of documents, which I needed to include in the box. I carefully sealed the box, and I went up to the FEDEX PACKAGE counter. From the onset, this FEDEX experience was ‘lackluster.’ The young man, who was helping me with my order, needed to have a number of questions answered by a female associate.
She took over this FEDEX package experience. SHE NEVER GREETED ME, and her tone-​of-​voice during our interactions, was dismissive, brusque, and not appropriate. I needed to ask some questions, it appeared to be a bother to her.
When finished, I crossed over to the FAX CENTER, directly across from the FEDEX Intake Center. She greeted the next customer with exuberance, politeness, courtesy, and professionalism. This was very bothersome to me, that’s why I felt I needed to write this letter. It appears FEDEX has selective appropriateness with customers-​NOT GOOD.
Monday, July 02, 2012 4:30PM PST
On Saturday, June 30, 2012, I needed to make an Adobe Acrobat sales receipt copy to a dance event, I was attending that evening. (Enclosed please find copy of Metronome Dance Collective 6÷30÷12 Sales Receipt & FedEx Office Business Card) I went to the nearest FedEx store, by my residence, which is your store at Van Ness & Post Streets, in San Francisco, Ca.
I was dressed up to go to this Argentine Tango Milonga Dance. I was running late; I came into the store around 8PM. I immediately went to the self-​service machines in the front of the store; there are large windows which face Van Ness Boulevard. I put in my credit care; I inserted my flask drive disk into the machine. I attempted twice (2) to obtain two (2) copies of my sales receipt. After almost ten minutes, the copy machine messaged me; it could not process this type of document. You might want to look into this situation, so your customers could print out their Adobe Acrobat documents on their own.
There were two (2) FedEx front desk personnel working in the store. From what I could determine, there were only two (2) other customers in the store. One (1) was at the FedEx Package Counter, and the other person was at a self-​connect computer station. I had a bad feeling, before I even went up to the front desk counter, to request help and support with my copying needs. I should have listened to my intuition.
There was a female, FedEx Customer Service person; I think her name was Grace. I overheard it used, by the male FedEx Customer Service person, as he was attempting to «ring my purchase up.» He was experiencing some type of difficulty with the cash register. He called out for help from her. I heard the name «Grace.» Please excuse me, if I inappropriately wrote down that name in this letter and it wasn’t Grace.
There is a saying, «You only have one chance to make a first impression.» The negativity, of this entire customer sales experience, is the reason why I feel the need to write this letter. I wish I could have videotaped it, as it would have clearly elucidated and demonstrated, what I am detailing in this letter.
From the «get go,» her facial expressions and tone-​of-​voice were unfriendly, unenthusiastic, off-​putting, and pessimistic. I approached her in a very courteous and friendly manner. I explained my situation; how I had unsuccessfully attempted to make self-​service copies. I was so uncomfortable, I wanted to say, «It’s OK to not make the copies, and I will go to the event without it.» You had to be there and see, hear and experience what I had to unnecessarily deal with.
I only had to make two (2) copies at this time. I am sorry my $ 0.39 was not worth their time! It was extremely important to me. I HAD been using the 1 Daniel Burnham Court, SF, CA Store, for an enormous amount of my copying needs. I would «guesstimate,» I had spent over four hundred and fifty dollars ($ 450.00), there over the last one and one half (1 ½) years.
Finally, you might send a «secret» customer, on different days and times, just to see and determine what level of customer service excellence your FedEx personnel are giving to your valued customers. There is enough rudeness, everywhere, to deal with. It would be wonderful to not have deal with more of it.

Definitely a confusing location with the entrance being on Van Ness, but if you come during regular business hours, it’s a quick and non-​complicated jaunt down the stairs.
While I’ve only used this locations services twice (super convenient location for me), I have had success in both times. My orders were both extremely uncomplicated (very straightforward printing). I completed both orders on the FedEx/Kinko’s website, and both were filled promptly.
Actually, when placing an order at 4:30pm, the website would not allow for me to request anything earlier than a 7pm pickup. I called and was told they would likely have it by 6. Shortly after I received another phone call confirming my order, making a suggested (and totally efficient) modification to my order, and when I asked for earlier, he said he would see what he could do. He called 15 minutes later to tell me it was ready (perhaps he sensed the desperation in my voice). Either way, it was ready when I showed up. While no one was overly personable or friendly, I very much appreciate the way they handled my need in a super timely fashion.

This is a great FedEx center. I was at a scientific conference and all of the nearby downtown FedEx and other printing places were more expensive and took way more time. They suggested a matte finish which I was worried about as I have seen some bad matte finishes but it ended up being very beautiful. This is a great place to come to get academic posters printed!

I had positive and timely results and received a quality print-​job when recently working with this location. The pickup was slow as an employee felt the need to count chocolate bars and ghiradelli chocolate squares on the counter rather than attend to the queue of customers being attended to by just one staff member. That was a bit bizarre, but I’m used to bizarre– I live in SF! Anyways, my experience was as expected, and I’ll be back.

This location plays hide and seek with you. Is the entrance on Daniel Burnham, like the address? Nope. Is the entrance on Post St? Nope. Is the entrance on Van Ness? Yes! But it is within a corporate building that looks unrelated to the FedEx entrance. Zing!
This FedEx has a lot of large-​size printers and things that make loud noises, so you can fairly assume that your needs will be covered. The price is slightly more than market rate (local printing shops) but they are affordable in moderation.
Not a fan of the service here though. Surprisingly, both UPS and FedEx always have consistently shitty service. Maybe they hire for that or something…
Make sure you come before the end of the day. As one of the other reviewers mentioned, they are VERY strict after regular hours. They’ll give you the look and kick you out like it it’s nobody’s business… which is funny because customer service is supposed to be theirs.
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Distinguishing factor: Convenient location, complicated machines, and all the bells and whistles of the FedEx online printing services and such (you can print directly from Google Chrome I hear).

Our printer was out of ink, and we needed to print out our tickets to take to Six Flags for the morning, so I suggested Kinkos. We thought, how convenient — there’s one off Van Ness.
However, this shop has horrible hours for a Kinko’s, which I’m pretty sure, used to be 24 hours for all your copying needs. This place is difficult to find too. It’s inside some sort of business plaza, and shuts down early (for Kinko’s). Even though the address says Daniel Burnham Ct; the entrance is actually on Van Ness. Tricky!
We brought our PDFs on a thumb drive. It was 11 cents per black and white copy. Quite pricey! I don’t recall a simple copy being that expensive, but I haven’t had to print or copy anything outside of my home or work in a couple of years. We should have taken it to a smaller mom-​and-​pop copy shop. Some copy shops have to be cheaper than that, right?
Most importantly, the employees were incredibly snotty, rude and disrespectful. First, the two women were just mindlessly chatting amongst themselves, and completely ignoring the customers.
Having not used the particular machine we were at and didn’t see any signs, I went to the desk to confirm how much a simple black and white copy was, and I was met with such a rude response, like how dare I question the price! «Duhhh! It’s 11 cents» and the girls snickered and laughed at me. I can’t convey the tone accurately through writing, but let’s just say, it was incredibly uncalled for! If a customer just wants to ask how much something is, the customer should not be treated like they’re an idiot or an a**hole for asking.
Wow, I was only asking. I thought there may have been different prices depending on the quality of the paper, or the ink, etc. And there weren’t even any signs anywhere! How was I supposed to know?
Honestly, this experience wouldn’t have been that bad; I could have accepted the price and poor hours, but I certainly didn’t need to be treated like that.