Firestone Complete Auto Care

My car broke down on a Saturday at 5pm. Karsten said to drop it off and they would look at it in the morning (the only place open on a Sunday). Unfortunately they were unable to fix it but allowed me to leave it there until Monday. They were so nice and kind. I also really appreciated that they didn’t try to do something they didn’t know how to and they didn’t quote me a ridiculous price!

I was having a problem with my idle on my 2003 Honda CR-​V. I limped it in to Firestone on Geary as it was the closest shop and I was concerned. Gilbert looked at my car.
First, $ 160 for the diagnostic alone! A bit crazy but I wanted to know what was wrong. 2 hours later I got a call and was told my idle air intake motor was no good and needed to be replaced. I asked if it was simply jammed or clogged and was told, «no, it took a dump» and would cost me $ 718.22 to replace (including the diagnostic).
I called the shop across the street and was told that they see that problem all the time and 99% of the time it just needs to be cleaned out and is good to go and they would discount me on a new motor if that wasn’t the case. $ 240, no diagnostic fee.
Firestone (or maybe just Gilbert) on Geary is out to get your money, not look out for you. Go across the street to Emerald and let Jim take a look. Much more reliable!

This people are criminals.
They charge my father, old person who does not know about cars, more than $ 600 for simple spark plug replacement!
Please do not believe the Firestone TV commercials about «Free engine light check». That «Free Check» costs $ 160 to pull code from hand-​held device. A five minute task to read the code «Spark plug misfire».
Then they charge 2 hours to change spark plugs on Toyota Corolla + 1 hour to replace the plug’s wire when you already take the wire off during the plug replacement.
The most disgusting thing is that they take advantage of the old people who already forgot how spell «automobile».
If i could put negative stars as review I would.

Gilbert is the man! Although I’ve only been here once, I have the feeling that this place has the best and most trustworthy customer service. I personally got great service with my wheel alignment. While I was there, I noticed that they spent 20 – 30 minutes helping out an elderly couple review all their options for new tires. They displayed a lot of patience and consideration for this couple. I was impressed. I will definitely be back!

Nothing like getting a flat Saturday night when you need to get on the road ASAP Sunday. These guys hooked me up bright and early with no wait. Karsten behind the counter has that certain «on it» look you don’t expect at that hour. The car and I waltzed out of there in an hour with bright new footwear on all 4 sides, which, I guess, is also good salesmanship.

The trick is to turn left onto geary at masonic and stay right for a hundred feet or so, and its right on the corner, (the one with all the cars parked in front of it.) This place is alway a busy place, there are always a steady stream of people that’ve got a flat tire needing a quick repair. I’ve seen them have to turn away a couple of these people because the phone is always ringing and there is always a 5 minute minimum wait at the desk. There is always someone racing from desk to phone to computer to garage, but they’re usually very friendly and willing to answer your questions. The waiting area always smells like new tires, which reminds me of when I was a kid, and there is free Wi-​Fi for those who have no idea why they are here. If it’s sunny you will roast in the waiting area and be slightly blind but they have cold water (or hot, no coffee,) for you and you can always step outside and get some fresh air in the form of drag as huge trucks and cars whizz past you on geary.

…needed a quick tire change on one wheel… told mgr I am buying 4 new tires within 30 days… he could care less… said got no-​one to change a tire… come back Friday at noon… told him to stick it… WENT TO LARKIN BROS who took care of business all in ONE HALF HOUR… That’s service…

i had a flat tire, i asked if they could patch it up. turns out i needed new tires. my tires were SUPER bald. They were able to hook me up with a promo deal, 80 $/​tire and they completed the job the same day. Quick and efficient work make me happy.

So, I got a nail in my tire on New Year’s Eve. Seemed fitting after having to report to the court house for jury duty on the week between Christmas and New Year’s, but I digress.
So on New Year’s Day, I called around to find someone open on the holiday. After calling several places that didn’t even have a voicemail saying, «sorry, we’re closed,» Firestone confirmed they were open till 5 that day.
They helped me fairly quickly, saying they would try to patch it, but couldn’t make any promises. I have heard this before this, since this was not my first nail-​vs-​tire rodeo. No one has ever «been able to» repair my tire when it got a nail in it, and I mentally prepared to hand over the $ 100+ dollars for a new tire.
About an hour later, I got a call saying my car was ready; they patched the tire, and I was only out about $ 25 dollars.
So they get 5 stars from me for a) being open when I needed them even though it was a holiday b) being honest and repairing my tire instead of making me buy a new one c) getting the work done quickly

Man, am I extremely disappointed!
I’ve come here before and had an amazing experience, but I just got off the phone with a very rushed and unhappy worker when I was honestly just trying to do some tire research for my car. I’m replacing all four tires with a very relatable vehicle model that shouldn’t be difficult to find matches for. I know the average prices for each tire, but sometimes Firestone has deals, and I just wanted to know to maybe take advantage of them.
First of all, the guy responded to me like I was wasting his time, not even letting me ask ‘How are you?’ He cut it off and asked, ‘what do you want?’. I told him what model my car was and what specific tire brands I narrowed my search down to and he couldn’t even try to research what prices they would be if I got them through Firestone – he was just repeating how ambiguous the prices would be and that it would depend on my tire size.
I’m pretty bad with tire sizes, so I just repeated the numbers I had come across while doing personal research and he decided to disagree with me. For somebody who didn’t even want to be helpful from the beginning, couldn’t he have thought of a better response than just disagreeing with me? Maybe he could have suggested a tire size that sounded more like what he had in mind or even come up with some tires for pricing. The fact remains, there are ways to talk to customers and ways not to. Being in the customer service industry myself, I can’t even imagine greeting somebody the way he greeted me. I was really hopeful to possibly use Firestone for my tires, but I am extremely turned off from them now. I don’t need somebody rushing me and making me seem like I’m an idiot – especially when I could possibly be spending upwards of $ 500 at their establishment. Honestly, I think I need to stick to local shops. They treat you like actual people, in my experience.

This was a harrowing experience, so prepare for a harrowing review:
My girlfriend and I were driving up to SF when her car makes a tinkling noise and stops accelerating. We pull off and I check under the car, try the gas again and it won’t move whatsoever. We luck out and she’s got a 200 mile tow… that we need almost the entirety of to get there (135 miles).
The first place we try fails to mention on the phone that they only work on Japanese cars, but were kind enough to suggest Firestone down the street who are open til 7 (they’re not, hold tight) and work on alignment, tires, and especially axles which everyone seemed sure our problem was.
We get there at 6:25, the doors are locked (they close at 6), and Lawrence is still there on the computer and was kind enough to open up, chat with us about our issues, and agrees to keep the car overnight to have a better look. Someone else came in after we showed up and he assisted them too! (Can’t say thanks enough)
So next day I get a call and its Lawrence again and he needs me to come by in order to explain things. Long story short, it looks like cv joint issues, but it could also be transmission and there’s no way we can know until we fix the cv joints. I had just been misinformed by the AAA office around the corner that we could get towed back home, so I said let’s wait on it.
They hold it for one more day and I get a call from the manager Gilbert in the AM saying he’s quite sure it’s the CV joints, and I explain the tow situation, so we head to Firestone and call AAA to confirm what we thought we knew and get home. The AAA lady on the phone gives me a very firm «no» and so we’re left with one option: fix the cv joints, enjoy the rest of our unintentionally extended stay in sf, and pray we make it home.
Midday I get a call from them asking if we know where our tire lock is. Oh goodie. Girlfriend says it never came with the car. They see what they can do so I’m not sure how serious it is, but then I get a call from Miranda (the Assistant Manager I believe) and tells me they can’t do a single thing until they’re able to unlock or break the tire locks on the front left and right sides of the car. I ask what I can do and she says they’ll do everything they can.
We show up around 6, a few hours later, and Gilbert shakes his head when he recognizes us. We’re stressing out. We have work to get back to. We’ve each missed a day of work. LA is 300+ miles away and we can’t wrap our heads around what’s next.
He says our tire lock is especially rare (19 notches) and they called all the nearby tire shops (no luck) and even the closest VW workshop (had ours, but it’s part of the shop’s master key collection and would not lend it) to no avail. They went out and purchased a tire lock breaker and that wasn’t even working. He went back into the shop to continue trying and we panicked.
15 panic-​filled minutes later Miranda comes out and says, «I have a little good news,» and says that they’ve got the driver-​side unlocked. Since this is the worst side and controls the passenger side, they believe this should be all it needs to get us home. At 7:00, an hour into overtime for them, they came out saying its driveable. I offer to pay extra for so much extra effort and they sweetly decline. They proceed to offer us some baked goods and Miranda packs us a small bag of snacks and bottles of water for our trip. We make it home safe.
Miranda called the next day to make sure we made it home. My girlfriend and I have never had such a great experience at a tire shop. They went so far above what they had to do and clearly genuinely cared about our safety and did everything in their power to help. I’ll be living in SF next month and I’ll be proudly taking my car here to care for anything that this shop is capable of.
Thanks so much for your service!

Both Lawrence and Gilbert helped me after I was hit and run and needed my car serviced. they were both very patient and helpful and explained every detail of what was needed to fix my car. I would go back to them anytime.

Gilbert has completely won me over. What a great guy. Had to get a run flat tire replaced today and I am so glad I came to this particular location. Customer service is A+ made the whole experience enjoyable and really, who enjoys car repairs? No one, lol. However, with honest advice and work, can’t beat it! This is the Firestone of Life! :) Thank you guys at this location. Kudos to the entire team.

Great experience here. The staff is helpful and well-​informed. They utilized my preferred approach to selling stuff — they made sure I knew what other options were available but they didn’t try to push anything on me.
suggestion: GO ONLINE FIRST! If you go to the Firestone website and get an online quote for whatever part you’re going to buy you get a discount ($ 20 off for the battery!). Also, I did pay $ 15 to have them install the battery — a service that is offered for free at some other stores — BUT, their batteries were significantly cheaper than stores that offered the install for free. I saved about $ 40 by going here instead of O’Reilly, despite paying for installation.
Location is a bit challenging — Going west on Geary, they are located immediately after the weird on ramp from Masonic. Twice the 38 bus blocked me from turning in there, finally took the masonic turn off, easy if you go that way :-)

I have been here in the past to get my tires put on after purchasing them from Tire Rack. Pricing is reasonable, customer service is great, and time was of the essence.
I made an appointment to come in today because I found a nail in my tire. The pressure had not dropped because my indicator light had not turned on yet. I guess I had found the nail early on. They patched it up for $ 30, and I was good to go.
They also have oil change coupons online. Make sure to print them out before coming in.

Awesome experience. Called re battery info. Got the info, decided on Firestone even though I was inclined toward the Sears Die-​Hard, because Sears Unilocal reviews are consistently awful. Called back for an appointment, was in and out the door with a new battery at a fair price 25 minutes later. Lawrence is awesome; I’ll be going back.

Gilbert and Lawrence are awesome! I’ve been coming here for 2 years now. They are always open, honest, and upfront about the work required and have very reasonable prices. If you ask nicely you might get a discount too :)
Firestone rules!

I wrote a review about how awesome this firestone is half a year ago and Gilbert was awesome and all that. But today this firestone amazed me even more.
Well today, I went in for the second oil change since half a year ago. Gilbert was not there so I was a little bit nervous. A young girl, alone, in a shop surrounded by tires, it was scary.
However Laurence was super helpful, quick, informative about everything. I was told to wait for 1:30 hour but they finished within an hour.
BUT! Bad news one of my front tire is on the edge of being flat Laurence was really worried that it might burst soon. I became super worried because I am driving a lot to the south during the weekends and I expressed my concern to Laurence. Laurence Immediately suggested that I do the tire change today.
I was thinking… gosh how long will that take? And Laurence said they will be done at six because they will have to close at six.
Ok 2:30 hours to go. I had a lousy week so far so I guess nothing really matters to me at that moment. so I waited… for just an hour! Then Laurence told me they are done!
Ok now this post seems to just praise how fast they work but if you had the chances to go in yourself you would find out how informative everybody is, how they really put thoughts into everything they do to try to make you safe. If they didn’t change the tire for me today I might have a flat tire tomorrow or Saturday on hwy 101 or 680.

I came into Firestone early in the morning for some tires.
Lawrence helped me out: he got me in got me the tires I needed at the price I felt comfortable paying. Lawrence, thank you very much. And the technician Dang Nguyen had the tires on my car an hour before the scheduled pick up time. Thank you both for being exceptional.

Got my tires changed yesterday, had an appointment. I was told it would take a few hours, which I thought was odd as costco & other places can have it done in 1. Then I was asked how long they can have my car, I asked how long they would need it for & they said 4 hours… when I have an appointment & you don’t offer a shuttle? I think that’s ridiculous. They reassured me that if the tires were done before the est. time they would call me.
I ended up swinging back 2 hrs later and my car was already done and just sitting there in the parking lot. They informed me that my alignment was off as well, which I asked to fix (when I dropped off)…it would be stupid not to right? But I knew my alignment was fine… so I thought it was odd that they said it was so off.
Service was fine, nothing special.