First Class Carpet Cleaning Co.

I called to schedule an appointment – their 888 number. I called about 6 times over the course of a month and never got a call back. FINALLY listened closely to the outgoing message on their voicemail and got a real (415) number. I called the guy’s cell phone and scheduled an appointment – which he flaked on, of course. They did eventually come and clean my mom’s carpet – but, somehow, it looked exactly the same after they left as before they came. Complete waste of time.

Well, to be fair, we knew it was a scam thanks to all the reviews on Unilocal.But we had already bought the Groupon for a full house cleaning (up to 2k sq ft), so we went for it. The first thing he did was look at the carpet in the first room and try to up-​sell us some stain removal. We told him we’re just steam cleaning the room between roommates. He just shrugged. He asked what else we wanted done. We asked if he did stairs, and, no surprise, that was extra. He told us that it explained this in the Groupon. He went outside for a while, then came back in and told us that suddenly he couldn’t do any of it now, and that we should get our money back from Groupon. So that’s what we’re going to do.
He did shake my hand though, which is nice. But overall a huge waste of time.
Avoid, as everyone else said.
ALSO, I noticed that this is the SAME company as Aroma Carpet Cleaning, it’s just been renamed. The ratings are bad on there as well, and the date that Aroma ended, First Class began. Go check it out.

If I could have NO stars at all even better. Honestly cannot wait for them to go out of business as they, or «Roman» the owner, not only did not do the job but basically treated my grandmother like crap, this company is basically fraudulent. We were also duped into buying the living socials deal and called shortly after. We scheduled then due to the world cup my grandmother (83) called 4 days prior to cancel/​reschedule. Never was she called back until we left over four messages. Eventually they scheduled but did not show up at all, leaving her there waiting. They finally showed up today after scheduling and did not do the job stating her carpet was too dirty. She lives in a very small apartment and isn’t a dirty carpet the reason we purchased this? I called him because he left and when I spoke to him initially he stated he could not do it for the above reason. Supposedly this was in the conditions which I pointed out to him, in looking at the conditions in front of me, it stated nothing about a carpet being «too dirty.» Suddenly it changed to «she was outside of our radius» to which I again pointed out, on the deal, I specifically looked up her zipcode and in fact this was in the radius. He suddenly fumbled his words when I pointed out his flip flopping and inconsitencies then stated in order to do the job «It would be $ 179.» WOW! Eventually he got upset and hung up. DO NOT WASTE YOUR TIME, THIS IS A BOGUS COMPANY THAT NOT ONLY IS TRYING TO RIP PEOPLE OFF BUT COMPLETELY TAKING ADVANTAGE OF AN ELDERLY WOMAN ALONG THE WAY.

I made the mistake of buying a voucher for these guys on Amazon Local before checking out the reviews… Anyway, suffice it to say I had a very difficult time even getting these guys on the phone to schedule a cleaning appointment. Eventually, a cleaning time got scheduled for which I missed work, and they no-​showed. Rather than risk their alleged bait-​and-​switch sketchiness, I called up Amazon and they were very quick to fully refund the voucher. Other voucher holders: don’t even bother with these guys, just get your refund.

I ordered the basic carpet steaming service for two rooms, and the guy not only showed up one hour late, the very first thing he said was «steaming is not going to be enough, you will need deep cleaning». This is a new apartment that we moved in two months ago, and the carpet is pretty clean, so we told him that we just need the basic steaming service that we ordered. The guy said he was going to get his tools from the truck and left. AND HE NEVER CAME BACK! It’s unbelievable… it’s almost like a bait-​n-​switch scheme.

As many other people apparently I made a huge mistake getting the living social coupon. The driver arrived at my house 2 hours late without advising until i called them. They tried to up sell my boyfriend to the deep clean. He explained that we only wanted to what the coupon covered. They stated they needed to go out to their truck. 15 minutes later my boyfriend walks outside to see what’s taking so long and they left… they just left without saying anything. I called the number back and they told me they left because we wouldn’t do the deep clean. I’ve NEVER had such bad service and I would never recommend this company to ANYONE. I would give them 0 Stars if i could.

One star since I cannot give them ZERO. Very unprofessional. never picked up the phone after getting the living social deal until Living Social intervened. Gave us a time and my wife and kids drove 1 hour and waited 3 hours… no one ever showed up. STAY AWAY and save yourself frustration !!

I bought a living social deal. These guys were 3hrs late made appointment 2 weeks in advance. Not only that they refused to do the deal unless I paid for a deep cleaning. What a fraud bait and switch don’t trust these guys. They want led $ 249 cash to even do the work. Stay Away

I purchased this as a Living Social Deal. $ 24 for two rooms. Not bad! My appointment was for today between 10−12n and it was a no show. I called and left message then finally got someone one the phone. They claimed to have my number wrong. So Dimitry finally shows up at 2:30! When he learns he’s not going to upsell me on a $ 149 deep clean, he says it’s not worth it and a regular steam won’t get out a few stains in a high traffic area. He advises me to get a refund. ‘No. I just want my carpets cleaned.’ After some back and forth he says he’ll be back and never comes back. I called his manager, a 408 area code and he says another guy is coming. Dimitry was just the consultation. NOT what I signed up for! He says I should call a number. We get cut off. I call back and he gives me another number. I let him know this is unacceptable and unprofessional. Then he hangs up. After a few messages to their 1 – 888 # and the 408 #, no one is picking up or calling back. First Class must be the lowest in Russia. This is the worst non-​service I have ever paid for. Living Social’s offer of a refund and a credit just isn’t enough. In the end, I still have dirty carpets! Minus one trillion stars!

0 stars if I could.
I should of read their reviews before hand. I also bought a living social deal and took time off, almost paid for a taxi to get home on time and they never showed up. I have been trying to reach them for a week and I have wrote a couple of emails with no response. Also, I’m notifying living social, hopefully they remove it from their website!!!

I bought the living social deal, took the day off and they never showed up! All I get is a voicemail. Nobody returns calls.

Very sketchy! I like many others bought the Living Social deal, it was for carpet cleaning for two bedrooms and one hallway. I live in a tiny apartment in Berkeley and was moving to another room in the same apartment. I thought I was being generous by asking them to clean my studio room, my other studio room, and my sad excuse for a hallway (it’s really just a place to put shoes before walking into the room). However, the told me that they’d only be able to clean my one room because they considered the other room a «different house.» It was literally right upstairs! My boyfriend asked for their business cards and they left to their car and never came back. These guys literally RAN AWAY.
This whole experience has made me feel very unsafe, I don’t know what else they could have to my apartment if they had stayed longer.

This company is a total JOKE! I bought the living social deal and I made an appointment last week for yesterday between 3−5pm. Nobody showed up! I have written emails and called over 30 times from yesterday to today ⁵⁄₁₆. All calls goes to voice mail! Now I just read the Unilocal reviews and it is obviously a scam! They better hope they don’t show up today, because I AM READY FOR THEM!!! Zero rating!!!

I paid for a Living Social deal and scheduled my entire day off around getting my carpets cleaned.
The guy showed up (unannounced event though I was told I would be given a courtesy call when he was 1 hour out) and told me he wouldn’t clean my carpets unless I gave him double what I’d already paid.
It should be noted that my carpets are well maintained and kept in pretty darn good condition. Why would I pay to have my carpets cleaned if they weren’t a little dirty?!
I explained that I did not care if the «spots» were removed, that I just wanted him to complete the work I paid for with my coupon. He flat out REFUSED and LEFT!
I have never ever received such poor customer service in all of my life!!!
It should also be noted that the «fine print» in the Living Social Deal mentioned nothing about how «dirty» your carpets could be!
TOTAL. SCAM.

These guys are scam artists. I bought a living social deal to clean my 2 bedrooms and my hallway, they almost forced me into paying them an $ 100 for a deep cleaning, and even told me that if i didn’t do it that the carpets would look worse with just the regular cleaning. I held my ground and said no, please just perform the cleaning that I paid for. They were visibly upset. They took my voucher number and went to their van to get the carpet cleaner, then one of the guys came back to my door and said they forgot the cleaning supplies and will be back in 30minutes. They never returned. I had already moved all furniture, taken a half day off at work, and waited for 4 hours for them. They didn’t pick up the phone or reply to my texts, complete scam artists. I called them again today and asked why they left and didn’t come back and they hung up on me twice!!! I’ve filed a complaint with living social and would hope they rectify the situation to the best of their capabilities.
DO NOT USE FIRST CLASS CARPET CLEANING CO!!!
SCAM!!!

I had bought their living social deal and thought «wow» this is too good to be true — it was. I had certain stains I wanted addressed and paid $ 60 extra to have them taken care of. Not only did the stains come back, but no one has returned any of my phone calls for two weeks. Worst deal I’ve ever bought. First Class Crap is what I say.

Would give 0 stars if I could. They missed multiple appointments and never even called to let me know they wouldn’t be coming; I had to be the one to call and reschedule. I was told they had «technical issues.» I’m hardly ever one to be unforgiving, but this was pretty ridiculous. I had to take time off of work multiple days to wait vainly for their arrival. If you had success in getting them to keep your appointment and stick with the price you paid, congratulations, but imo they are not worth whatever online coupon you got for them.

I did the living social and they came back and told me the services listed on the website were extra. Dimytri showed up with a busted arm and had another guy there helping him. Completely unprofessional and grossly overcharged me. I feel like they took advantage of me. I checked the website today and the presoak as well as the turbo drying should have been included in the $ 26 for $ 49 living social I purchased. They ended up charging me $ 130 for a one bedroom 600 sq ft apartment.

Found a great deal on living social.

Very efficient, punctual, professional and reasonable pricing. They cleaned the carpets in a furnished apartment I manage. Highly recommended.