First Last & Always

We think FL&A are very competent and professional. We worked with them on two different projects:
1) Our Palo Alto condo: because of CCNRs we had to use engineered wood and a cork underlayment. We had tentatively chosen «Amendoim» as the wood but were unsure on manufacturer and specs. Tomek came over and brought several samples including alternatives. We ended up choosing Brazilian cherry for a wonderful floor.
2) Our San Francisco home: we wanted to achieve a Scandinavian look with white oak and lye plus a natural finish. It turned out gorgeous. We worked with Bruce on the original project. A year later and given a special event at our house we decided to call FL&A again and ask them for a deep cleaning/​refresh on our floor. Tomek came out this time and organized the work. We were not sure we had achieved the right sheen and color and let FL&A know (I know, we are kind of perfectionist). The owner, Devin, came over personally and called their suppliers in Europe to determine what to do. The result? Floors even more beautiful than the original ones.

Extremely pleased with First Last & Always. I worked with Bruce and he was first class from start to finish. We were pretty undecided at the start of the process on what we wanted and he walked us through all of the options, produced numerous samples and was extremely patient with us as we narrowed the choices on the type of wood and finish. He does what he says, returns calls in a timely matter and follows through. The installers were professional, on time and cleaned up after themselves. Sounds basic but you’d be surprised how few contractors actually do that. The end result exceeded our expectations — the floors are stunning and the first thing people notice when they walk through the front door. Only negative I can think of is they’re a tad more expensive than the run of the mill hardwood floor installer — but in my opinion well worth it.