Fossil Store

My boyfriend has had his Fossil watch since he got it for himself as a reward for passing his dissertation. It had stopped working so we brought it to this store and they were super helpful getting it fixed but it did take over a month to get back. When we did get it back it kept fogging up! We brought it back to this store and after a first attempt at drying it out it still got foggy! We finally brought it back a third time and we were about to give up on Fossil even though he really loved that watch, when the the incredibly helpful manager (young man) traded out his broken watch for a new one that was the same FREE OF CHARGE! Thank you we will definitely be back to this store!

It’s not just the quality of the products that is amazing, but also (and mostly) the customer service that they offer. Once you are a customer there you are a customer forever. They are just amazingly helpful, always ready to give you the best suggestions. Great job Fossil SF! Keep it up!!!

Love this store!!! Great veriaty of products, and the store workers are amazing!!! LOVE THEM!!!

I went into the store about 2 weeks ago to get my Fossil Watch repaired and received absolutely outstanding customer service. There were three women working in the store who were all very nice and helpful (my apologies for not getting their names). I just received my watch back from the repair facility and it is like new. $ 45 for a full refurbishing, they replaced the crystal, battery, case, and band. Customer service like this will make me a Fossil fan for life.

I went to this store today on a mission to find a wallet for my bf. My visit was great from the time I stepped foot into the store. I was warmly greeted by Kara, who I later found out was the store manager. She helped me find a wallet and went the extra step to bring out fresh, untouched wallets from the back. I was approached by another sales associate who gave me useful information regarding the wallets with the money clip. That it’s not a good choice if carrying a Clipper card as it messes it up. Good to know! I was lingering in hopes of finding something for myself and I did. I received outstanding customer service by Miss Alisha, she was simply wonderful: warm, engaging and down to earth. She too was kind enough to go to the back and bring out a fresh, untouched leather tote bag for me. I work for a retailer in the neighborhood and have worked for them for 30 years. I sincerely appreciate outstanding customer service and I didn’t want my experience at this store to go unnoticed or unmentioned. *Special note to Kara if you read this review. You should be extremely proud of your sales team. They are great assets to Fossil and it all comes from fantastic leadership, thank you so much for the awesome shopping experience at your store.

If this is the one in the Westfield mall then I’m begging you folks. Give the customer some breathing room. Learn the read the body language of someone who wants to look around and be left alone. I might have bought a watch and I really wanted to take the time to look at each one but the sales folks here on more than one occasion kept chatting me up so I couldn’t concentrate. They said, «can I open the glass for you?» I said, «Not thanks I’ll let you know.. .» then they opened the glass for me. So why did you ask if you didn’t care about my answer. Really rude in your face all the time customer service which is a shame because I like the product but they do their best to scare some customers away and don’t really listen to you until after you’ve purchased something.

I came in for a quick translation and I was completely blow away with the standard of service this place is giving. I was paired up with watch specialist Alisha who gave me everything I needed and within seconds. I had a watch on currently and she expertly fixed that one within seconds. I was in an out of the store with everything I needed and more in 15 minutes which has completely changed my mood and set my day off right. I know exactly where I’ll be purchasing my second watch!

Another great customer service experience here.
I wanted to pick up the Cecile watch in the gold tone, but noticed that online it was on sale, for about $ 40 off. I walked into this location, hoping they would have it in store for the same price, but unfortunately the sale price seemed to be online only, even though the exact same sale was happening in-​store.
The associate who greeted me was willing to grab his manager and ask him if he would be willing to honor the online price for me, and though they both seemed a bit confused as to why the watch wasn’t on sale in store, the manager immediately ok’d honoring the online price for me once I showed them how much it was on Fossil’s site on my phone. And as usual, they sized and removed the unnecessary links immediately and I was able to wear my watch out of the store. I’m even wearing it as I type, and like all Fossil watches I’ve ever owned (including the other two Ceciles I own), they’re of wonderful quality.

Extra star for its monstrosity — clearly the largest Fossil ever, like outlet size but much better ambience.
While known for their bags, watches and wallets, there’s a lot more clothing than the Canadian stores.
Liked their messenger bags but none had the coveted handle, makes life a lot easier when grabbing from the back seat.
Men’s stuff on the right, good idea…

Found an AWESOME leather jacket on sale $ 200. Moto style.
Sales staff was super friendly and found my size in their back stock.
Thanks Fossil!

I’m not a big reviewer but this store goes the extra mile and deserves a positive acknowledgement. On more than one occasion the staff has gone out of their way to make sure my watch was well serviced. I don’t want to get into specifics because I don’t want others to take advantage of this generosity but I wouldn’t expect a high end watch dealer or jeweler to offer the sort of service these folks provided. Hats off to you guys!

I’ve been a fan of Fossil watches for 10 years. In fact, I still keep my favorite Fossil watch from college, even tho the leather band disintegrated away because I always get compliments.
The other day when my other Fossil watch’s battery died, I brought it in. Upon entering the store, you are instantly greeted. I was quickly helped by Michael, who said I could pickup my watch in 15 mins, but since I was in a hurry I asked if I could pick it up next day. Sure enough, the following day I picked it up, and the battery was replaced, except for 1, which was on order. Fast and friendly service is what you get here! LOVE FOSSIL.
Way better service than Akribos. I have a watch being repaired by them (after owning it only for 7 months), and they won’t respond to my multiple emails and phone calls to check the status of my repair. I’ve been waiting for 10 weeks now. Now I know to never stray Fossil! Never leaving you again!

I didn’t buy anything when I was there as everything was really underwhelming and kinda cheap looking. I will say the customer service was nice and friendly and I liked their ceiling. (see photo.)

Fossil watches are dope! I do like the occasional Police watch, but most of my adult life I’ve been wearing Fossil watches. Why you ask? Well firstly, I like the simplicity of the design. You do not need a Swiss-​armyknife on your wrist! Secondly, I don’t want to go too big when it comes to size and I do not want it to be too small either… that’s what she said…(I zinged myself… nice). Fossil watches are usually the right size, at least in my eyes.
Got myself a nice red watch, the color of Unilocal that’s right! the girl who helped me pick it out had a name like Katarina or something very similar. Anyway, she was quite lovely and super helpful.
Did you know you can basically build your own watch, by choosing from a variety of parts and then combining them right there in the store. Awesome sauce I know!

5 stars for spectacular service!
I had an amazing experience both on the phone (with Carlos) and in person (with Carlos, Kathy, and Colby – not sure if I spelled his name right).
I called to see if this location carried two sunglasses I was interested in and Carlos kindly put them aside for me. He was extremely personable and friendly!
I was instantly greeted by Kathy (or Cathy) and was given my items that were placed on hold. Being the indecisive person that I am, I asked Kathy and Colby for their opinions about the glasses. They both were honest and helped me decided which style looked better with my skin tone and face shape. After deciding on a pair, I strolled over to the mens section and found two more pairs of sunglasses that I was interested in. Kathy helped me yet again decided which suited me better.
I ended up leaving with a pair of sunglasses that are absolutely gorgeous and a great feeling knowing that there are people who are dedicated to providing exceptional customer service (which is a rarity). The best thing about the service I received from all three associates was the fact that it was genuine.
Thank you so much Carlos, Kathy, and Colby! (Sorry if I misspelled your names).
I will definitely be back!!!

Top-​notch service and got a great watch to boot.

I was waiting for some friends so I decided to explore the Westfield Mall. I was thinking about getting a new watch band for my watches. I walked into the Fossil store and was greeted by this very enthusiastic boy. Ok, he wasn’t a boy, but he was probably no more than 5’2″ and I weighed 3 times as much as he is. He complimented me on my trendy glasses. Then he said he liked my style and wanted to «fist bump». I did so but not without making it awkward because I’m kind of a jerk like that. If I don’t like something or I think something is weird and awkward I make it REALLY awkward to teach them a lesson. I know. Isn’t the fist bump out yet? I blame Howie Mandel for it’s popularity.
Anyway, I said that I was looking for a watch band. So I go to the case and I’m looking at the bands. I say that I think that I like the yellow one. He says he likes my style again, then fist bumps me, again. I look at the bands some more picturing how each would look.
Another small guy then entered the store with a shirt. It was a basketball shirt from a California team (do the Golden State Warriors still exist?) that was signed by someone. I just kind of ignored what was going on while I looked at the bands. My little helper gave the shirt to his female coworker and returned to help me.
At one point, and I don’t remember why, the blonde female coworker pipes up that Ryan’s little helper is from the ghetto and is on a program to get kids out of the ghetto. Ok, that’s fine, but that’s a weird thing to say, whether true or not. Then she said that he hasn’t killed that many people, only 6 to 8 people in the store, but they don’t count outside the store. At this point I knew what I wanted and I wanted to pay but i knew it would still be a while.
We talked more and the little helper kept asking me what I was doing. I told him that I was waiting for a friend from the minute I walked in an he asked me. He kept asking as if he wanted a complete itinerary, which I didn’t have because I didn’t know when my friends were available. He suggested getting ice cream. It was all just so annoying, but I played a long.
Then we talked about the weather of course. I said how I was from Michigan and live in San Jose, NOT San Francisco. I said that San Jose is normally 10 – 20 degrees warmer than SF. The woman took great issue with that. She said that was not true (even though an examination of average temperatures per month shows my view is true). I said SF was always cold, like the beach. When I visited before i went to the beach and it was freezing. In August. Then she called me a «noob» because I didn’t know the beach was cold. Hello, are you paying attentions. I said I just moved from Michigan and when I went to the beach the first time I was visiting. Visiting means that I don’t live here.
At this point I was annoyed. The blonde girl was brash and not funny. Daddy’s little helper was too eager to please. I paid and ran away.
I appreciate good customer service, but this was almost worst than if I was completely ignored. It was so awkward and strange that I won’t go back for fear of running into the same people.

Having had a crappy watch for years, I finally decided this year that it was time for an upgrade. I looked into virtually every single expensive brand from Armani to D&G, Seiko, Citizen, and Burberry. I had my heart (and wallet) set on parting with $ 300-​$ 400 on my hard earned money on what you could basically call frivolous jewelry.
I stopped by Westfield Mall to window shop and just chanced upon Fossil; not knowing a single thing about them or their products. A straightforward, but nonetheless striking matte black watch caught my eye and I immediately fell in love with it. The two sales guys that helped me out, Josh and P.O. were incredibly helpful, friendly, and accommodating with my incessant questions and inquiries (I know absolutely nothing about watches).
I never thought I’d be the type to just waltz into a shop to buy a watch without prior research, but I did, for so much less than I would have if I had gone with those other more ostentatious brands. So far, I am one satisfied and happy customer. Additionally, I’m apparently covered by an 11 year warranty and coverage program, which I hope never to use if at all possible!

Once upon a time a gal’s beautiful green watch of 4 years+ ticked down. Although sad, the gal still needed to be able to tell time and reaching into her purse for her cell phone to do the job was just not going to do.
She’d been keen on Fossil items for awhile, especially their purses, but she remained focused when she entered the newly minted store in the big mall.
It shined from behind the glass cabinet: an over sized round watch with a cool steely blue leather strap. Sadly, Dean the sales guy said it was out of stock but they’d call when more would arrive.
Several weeks past and no calls were received. The gal decided to buy the watch online since telling the time required checking her computer, her phone, or just about anywhere except her wrist.
The day arrives and the watch is delivered. Since *timing* is everything, on the exact same day, she receives a call from none other than the sales guy, who kindly tells her the cool blue watch has arrived in their stores. :)
The watch and the gal live happily ever after.
P. S. The gal still gives 5 stars for the funny and kind sales guy and for the fantastic new watch. It’s kismet.

Accompanied my mom downtown SF yesterday night, and she wanted to take a look inside Fossil. The girl behind the counter was super friendly and cheerful (even at 7.30 pm).
Even though the retail space is small, the helpful and happy atmosphere of this location makes up for it!