HB Alterations

Just wondered in carrying suit pants and two buttons that needed sewn on. The incredibly polite seamstress took the pants and sewed the buttons on while I waited for maybe five minutes. Then, she told me to have a nice weekend. I’ll be back soon with some harder work!

I had a hand tailored coat with unusual fabric that needed to be adjusted down 5 sizes. It had a block patter that needed to match at the seams. While not cheap, the price seems comparable to others and the workmanship was great. They promised it in a week and while it took me 2 weeks to pick up it appears it was done timely. It was raining when I picked it up and they offered a plastic covering which was really nice. I will go back.

I have had a few pairs of pants hemmed here and have been happy with the results. What I really like about this place is that I can go in quickly at lunch drop something off and then come back in a week to pick them up. My time spent waiting is pretty close to 0.

It was a simple job: hemming my bridesmaid dress for my sister’s wedding. At the fitting, the seamstress pinned it in the perfect place. She was extremely nice. I felt good about leaving my precious dress with her.
Tonight I picked up my dress and found that the hem was, indeed, as expected. Just one problem: two new stains. Stains! On the front of my bridesmaid dress for my sister’s wedding. There isn’t time to have another dress made before the wedding. Cue panic attack.
The seamstress said it was her fault – her fault for not looking at the dress when I brought it in, to see if the stains were already there. Excuse me? That’s a pretty bold non-​apology.
There were no stains on it when I brought it to them. I’d never worn it, besides trying it on just once when I took it out of the box. These stains look like grease. Perhaps grease from the sewing machine?
The seamstress said she would refund me for dry cleaning, but after researching the fabric type, it seems that dry cleaning is unlikely to remove the stains. The damage is done.
I’m a little suspicious now of all the good reviews this place has gotten. These folks don’t appear to treat clothing very carefully. I wish I’d known the risks. I never imagined I’d take a dress to be tailored, and have it ruined with random stains. Don’t make the same mistake I did.

It’s easy to try on things as they have two changing rooms. They did a great job on altering my jeans.

HIGHLY RECOMMENDED!
My husband has this great Hugo boss jacket that tore under a seam while he was passing by a construction site with scaffolding & Hulan (sp?) did an absolutely impeccable job fixing it. Her work was so neat & perfect you really cannot even tell there was ever a horrible jagged tear in his jacket seam. Totally impressed & I would absolutely recommend her work. Happy customers!

Brought my jeans back a few days after picking them up and the owner refused to admit that there was something wrong about the jeans that she had hemmed too short. She offered to try to lengthen them back, but it looks like she didn’t actually change much. No apology or refund offered. Wasted $ 20 bucks and ruined a brand new pair of designer jeans. Horrible customer service. Now I’ll have to see if another place will be able to fix the mess they made.
WOULD NOT RECOMMEND.

I love this place. One of the inconveniences of relocating from LA to the Bay Area was losing my trusted tailor shop where I can go for quick and reliable alteration of suits and slacks. I have found that at HB. I have had several suits altered with excellent results. They even gave new life to a 4 year old Hugo Boss of mine after a quick re-​fitting and hem repair to the cuffs and a split seam in the seat. I will be back again and again. If you are smart so will you.

These guys are amazing! I was in a pinch and needed a terribly cheap dress altered to look like it was from a different price range. I had 2 days to get it done and the lovely ladies of HB were able to accommodate me, even on such short notice! You can tell they take their work seriously based on the feedback and suggestions they were giving. The quality of their craft is superb. I was really impressed.
The place is a little hard to find, since it’s sort of between floors in the building. If you get past the locked gate on the stairs, you can enter at the first landing door, which takes you in through a dressing room. Otherwise, you’ll need to select floor M to get there. Also, it’s valuable to know this place is cash only.
Highly recommend these ladies!!!

This is a review for their customer service only:
I’m really disappointed in HB Alterations for their extremely poor customer service. I’m shocked by the reviews commending their customer service and how friendly the woman is there, because she’s definitely not. I’ve come twice for their services (hem a dress and fix a slit) and every time she says they can’t do it even though other alterations places are capable. I’m okay if they say no, but she was really rude about it and was basically try to shoo me away from the second I got inside. They may be great at alterations, but I’ll never know since I won’t be coming back. Poor customer service is huge.

Seriously Hulan is AMAZING! The entire crew there is simply the best in SF — I recently moved to SF from NY and had a pile up of things that needed to be altered. I had scoured Unilocal looking for a place to go and was utterly frightened about process and quality of some other places and landed on HB.
I took 4 pairs of jeans in for alterations/​tapering — the tapering was perfect normally I can tell where they start and these are flawless. I also took in a leather dress that never fit right and had it made into a top — the seam was identical to the original. Hulan is honest about what can or can’t be done I later took in a bikini top that I wanted to have adjusted and she told me straight up that she couldn’t do the alteration properly without some special machines and stretchy thread. I really appreciate that most would just take it in with normal thread which could have caused a problem down the road.
VERY fair prices and the quality of the work is excellent. I couldn’t be happier to have finally found my «place».
HB Alterations A+++

Visiting here for a repair on a pair of pants was the BEST customer service experiences I’ve ever had in my life.
I take the elevator up to their Mezzanine floor and enter their cute bright shop. I’m greeted by a lovely woman who takes my pants and asks me to take a seat. In no less than 5 minutes she comes back with my pants (needed a minor repair at the waistband), smiles and says, «Here you go, thank you». When I asked if I could pay her, so said, «No– it was just a little piece of fabric».
I couldn’t believe it. I’ve never been there, not a repeat costumer that has brought in a lot of business. And in the heart of Union Square they’re so busy.
I’m in love. You will be too!
Thank you HB Alterations– you have a customer for life!

Hulan is the best! Super friendly, always does a great job and prices are reasonable. Highly recommend.

I got my jeans hemmed at HB alterations for $ 12, and it was a job well done. I dropped my pants off Monday EOD and was able to pick it up exactly 48 hours later. For someone who was in no rush, that was a solid turnaround. I will return again soon.

These women are great! I took a wool sweater which had multiple moth holes to them. It didn’t look salvageable to me. I just picked it up and the fixes are not even visible! Sweater looks as good as new. I’m so grateful. I highly recommend them!

Slow, expensive, and overdid my hem leaving the shirt unwearable. Cut was far beyond where they marked when I came in for fitting. Wouldn’t go back.

Hulan is the real deal. I’m in law school, and therefore fairly new to the world of suits and therefore alterations. Suddenly, I found myself needing alterations regularly! Weight gain may or may not have something to do with that too.
Hulan, the owner, was kind enough to explain the procedures she does to alter the clothes. My first order was precisely on time and expertly done. I went back again, and again. She likes to cut me deals because some of my repairs have been very minor. Today, I walked in in my gym clothes because my suit pants ripped down the seam. She fixed it while I waited. In fact, the only time I’ve ever seen her not be incredibly kind to customers is when they are being nasty and demanding – I’m talking to you, 1-​stars. And I’m warning you. If you’ve ever intentionally cut off a pedestrian in a crosswalk, you wear boat shoes more than twice a week, or you have ever called your mother «bro” – still support this business, just don’t leave a Unilocal review.
This is the type of business we need more of in SF. Owned by first generation immigrants (from Mongolia, if you were curious) and built from the ground up. And even more so, run by kind, skilled, and gregarious individuals. Bravo. You’ve got me as a customer as long as I’m in SF, which will hopefully be always. I can’t recommend more highly the short trip from the ground floor to the Mezzanine level of 212 Sutter.

My aunt in Albuquerque passed away and I’ve been cheating on my diet way too much. What do these two things have to do with each other? Better yet, what do they have to do with HB Alterations?
Well glad you asked. Got the news from New Mexico with two day’s notice of the funeral. No dark suit slacks in the closet that fit. Unilocal search on «same day alterations» yielded HB Alterations at the top of the list, three blocks from my office. Several reviewers said they did same-​day so I ran over there. Well, ran is stretching it a bit.
Anyway, I dropped off the pants on Wednesday, and picked them up on Thursday two inches roomier. You could never tell these pants were altered. The seam is perfect and looks exactly like it came from the factory. And the price for a 1-​day turnaround was very reasonable.
I highly recommend this place. Nice people, too.

Ive been coming here for almost 6 months now and i don’t know why i didn’t come sooner! i had so many clothes that i needed to be altered very carefully because I’m rather really small and i was skeptical to get them fixed so that they would actually fit me but i gave it a shot and stumbled upon this little gem! The staff are so nice and extremely accommodating with your needs regarding the garment and the pricing is really reasonable but the best part is the RESULTS! they are amazing i swear no task is to big or small for them they always nail it perfectly I’m so happy i have such an amazing tailor!
My favorite thing about HB Alterations is that they remember every single customer and greet them like family with a big smile on their face, ready to help and have a good time.
If your looking for a place to get something tailored or altered this is the place to do it.
Thanks guys!

no nonsense, good quality tailoring. brought a couple pairs of jeans here for repairs and hemming. it took a week, cost a reasonable price, and I was happy with the results. I haven’t done too many alterations before, but they were able to fix my jeans with no visible flaws to my untrained eye.
the staff is courteous and friendly but they don’t talk much. I’m not certain if it would be the best place if you need an opinion or explanations. but for a no nonsense fix, this is a great place.
the shop is not obvious to find as there is no storefront or signage. I had to call to figure out where they were in the building. just take the elevator to floor M and they’re right there.