Hyatt Regency San Francisco

Called to make a reservation this morning and am beyond disappointed by their lack of customer service and accommodations.
Shawna, the front desk manager, informs me the check in time is 4pm, and the earliest available check in time is 3pm.
I asked Shawna if I could please check in by 1pm because I’m driving 7 hours from Los Angeles and will need r&r, plus time for hair and make-​up for a charity gala event I am attending that night, which starts at 5pm.
3pm to 5pm is hardly enough time to be ready after a 7 hour drive.
Shawna advised me the only way to check in by 1pm would be for me to purchase the room for the night before.
Shawna would like me to pay for an extra nights’ stay, for just 2 hours of time in the room.
1pm — 3pm = 2 hours.
I can’t believe this seemingly accommodating hotel would not accommodate me for 2 hours.

Ok so driving up is kind of confusing. We valeted the car which is about $ 67 a night. Traffic is nuts around this hotel. To self park it is 2 blocks away, no thanks. After driving in the city I wanted to kiss the ground once we arrived.
Staff at this hotel are some of the most hospitable people I’ve ever met. They took our age up to the room we forgot something in the car they brought it up as well. Our room was upgraded when we arrived for a minimal cost.
Minor issues when we’re arrived the carpet was wet due to someone leaving the balcony window open and the bed was not made. I called and they had someone come up immediately to resolve the issue and offered free breakfast for two the following morning (very nice).
The front desk told us the upgrade was a remodeled room. Ehh not so much. The shower head was terrible no pressure the close up mirror was broken and the furniture in the room appeared to very run down and old.
Very nice hotel over all I would stay here again

Very noisy construction work and the front disk staff didn’t tell us when we checked in, it’s not 5 star hotel

I have stayed everywhere in SF. I keep going back to the HYATT REGENCY. WHY HYATT, easy check in, killer Embarcadero location, the Regency club has killer view & food, I LOVE the balcony rooms like the Jerry Garcia or Bruce lee. I just think it’s a great place to stay and love the fact I can walk outside and jump on California stretto car line. Every Bunny I have taken there loves the place and I love happy Bunnys

Simply put, my husband and I really enjoyed staying at the Hyatt Regency this past weekend. While it would have been nice to experience many of the elevated amenities that other folks spoke about in their reviews, I can say in hindsight that it wouldn’t have really mattered much anyway because we didn’t end up spending all that much time in our room.
The only negative thing I can speak to was the price of the valet parking, as it clocked in at about a third of the cost of our room itself — though it was a fine price to pay for piece of mind in the city. We only stayed for one night to attend some SF SketchFest shows, but we were otherwise thoroughly impressed throughout our time here. Check-​in was easy breezy, getting our car from the valet as needed was a cinch, the little bit of room service we ordered after it seemed like everywhere else was closed arrived faster than anticipated, catching some z’s was no problem at all, and the smooth sailing continued even still from there.
If you don’t book a room at this hotel for any other reason, do it for the convenience of it’s location. I was worried about getting around due to the Super Bowl City road closures that started on Saturday, the 23^rd, but with the Ferry Building literally right across the street, it should be fun to stretch your legs, get some fresh air and take a walk to see the sights or get some food from one of the awesome vendors there. Call me a San Francisco n00b, as I don’t make it up as often as I’d like, but since when have there been mall shops along the Embarcadero and underneath this hotel? That was a pretty neat little stroll too.
Our second floor room had a view of the office building across the way, but looking past it was a nice little panorama of the Bay Bridge (and looking past it was not hard). Given the way the building is positioned, I can understand that not every single room will have an awe-​inducing view, but if you step outside there is no limit to the activities you can participate in that will elicit that same reaction. If you appreciate ease and comfort, stay at the Hyatt Regency.

We hadn’t arrived yet and we already received stellar service. Alyssa helped set up our stay and get special amenities ready for our arrival. We arrived for our honeymoon to champagne and chocolate dipped strawberries and a cute framed picture of us from our wedding.
The hotel lobby was under construction, so it wasn’t quite up to it’s normal aesthetic, but that’s ok. The sound from the machinery was minimal and barely noticeable in the room.
The beds were so comfy, I’d like to buy one from their online store!
For the majority of our stay we had an issue with our TV menu not working properly and everyone that assisted from engineering and the front desk staff was very accommodating! They provided plenty of comp. amenities to make up for it. One of the front desk managers was really great to work with and because of our TV issues, upgraded us on New Years Eve to the club level! Wow! This was such a surprise and so well worth the broken TV functions.
We were within walking distance of the water and public transportation (BART, Trollies etc.) are right on the same block. The view from our room was fantastic. The Ferry Building a block away was an awesome place to get dinner and treats!
And if you can, try to get a glimpse of the Parrots of Telegraph hill that come down around dusk to the treetops in the park around the Embarcadero.

I am still in love with my room. At the very beginning, I thought the hotel was just another huge «impersonal» hotel. But it turns out that I felt like having my own apartment in the middle of the Embarcadero district. Huge, clean and comfortable room with two awesome beds, desk and armchairs. In terms of location, it was close enough too the main touristic areas (i.e. Union square and Chinatown) and perfect if you are visiting the financial district. Would love to come back again! (Note: I paid a very reduced fee b/​c of a conference)

4* Hyatt
Embarcadero
Great location: cable car terminus, BART station, across the street from the Ferry Building
Loved the size and layout of the room
The room has a noise generator as a sleep aid e.g., wave mode; and an iPod holder/​speaker
Housekeeper was super polite and the technician who fixed the television was friendly and competent
The meals are pricey
Lobby restaurant was under repair; lots of noise early in the morning
Overnight parking is almost $ 70

I booked this fairly last minute to stay on Christmas Day. I used points to upgrade to the Regency Club level and it’s totally worth it. We checked in early around noon. The front desk service was impeccable — the same guy also checked me out.
Room: It was on the top floor. Typical, as expected. Renovated. Really wish they would get rid of the toiletries and get a better brand. We faced the city and also got a great view of the water and Bay Bridge. We only stayed for a night.
Parking: We got lucky in that street parking is free on holidays. We parked across from the hotel on Christmas and paid starting the following morning. Each parking space has a 2 hour limit and you can add money to your meter once with an app. We had to move the car a few times until we checked out the following day.
Location: Depending on where you need to go, it’s very central.
Lounge: This was a lifesaver on Christmas night. We were hungry but not super hungry and ended our night here. There was turkey, mashed potatoes, green beans, cranberry sauce, and gravy! And dessert was a yuletide log and cake. We also got breakfast here the following day and also got some snacks for lunch. The view is great. However, there were lots of kids running around so it wasn’t that relaxing. Also, the massage chairs — some people monopolize them and take their socks off.
Elevator: It’s pretty slow.
Security: I do like how you can’t get anywhere without a room key.

The Hyatt Regency has been a popular place for my family and me to spend a couple nights when we feel like playing the role of tourists in San Francisco. Its location can’t be beat… putting one within easy walking distance to China Town, North Beach, Fisherman’s Wharf, Nob Hill, cable cars, the Museum of Modern Art and other San Francisco attractions. For those who prefer to use public transportation, the hotel is literally steps away from the SF Muni system, Bay Area Rapid Transit, and the Ferry Terminal.
In our latest visit, the hotel had been remodeled… giving the rooms a nice, fresh look.
The beds are super comfortable and rooms well equipped with a great selection of TV programs, free wifi, refrigerators, and good size safes.
Though the lobby is undergoing extensive remodeling and we didn’t get to hang out their for late night snacks and drinks, I’ll bet the Hyatt will put some great touches on it.
The fitness center is also well equipped with weight machines, free weights, kettle bells, medicine balls, and a good variety of cardio machines.
As always, the staff are very friendly and accommodating.
We always look for and find really great specials. On this latest visit, we got free parking.

This Hyatt Regency is not up to standards of other Hyatt properties.
The bed was so uncomfortable & the towels were terrible — I believe both came from Alcatraz.
The hotel is undergoing major renovations — so no bar or restaurant on-​site. There are plenty of Starbucks nearby — but annoying to leave early to go get it. A breakfast buffet is available and is top-​notch.
My boyfriend and I had a packed day planned and departed our room around 7:00 am. We came back after being gone all-​day (Alcatraz, Pier 39, etc.) at 5:30 pm. We were both wet from the rain and housekeeping still had not come by to clean our room. We had to wait an hour for her to clean the room. Unacceptable.
The hotel seems dated and the layout is strange. Registration is on the second level — you enter on the street. The walkway from the street to registration is packed — so it was a madhouse trying to get to the escalator.
All of the public areas around the hotel were filled with homeless people — all day & night — so it was always loud in the room.

Last October I was here for a convention. There’s a lot to say, but I’ll get right to it: The service at this hotel is completely substandard.
Some top business friends from different parts of the country arrived in the morning. We decided to have a late mid morning breakfast with about 6 people. In the lobby restaurant, a Spanish-​speaking waiter greeted us in a completely derogatory and rude manner.
We asked if a certain table might be available for us, and in a completely ugly and mean way he said «no,“and couldn’t «we see that side of the dining area was closed?»
When I brought it up to the hotel management, it took them more than half a day to respond. At first the response was a completely corporate type of response. Later another manager removed the breakfast charges from my bill.
That was a nice gesture, but the response was weak. I can think of a ton of similar class hotels that would’ve handled matters in a much more acceptable way.
On sidenote, the hotel was undergoing major renovations. You couldn’t actually sit in the lobby without having dust float down onto you from time to time. But unfortunately, hotels do have to go through renovation from time to time.
Despite that kind of inconvenience, this hotel is incapable of stepping up service to compensate. If you have convention event, get your organizers to host it at another property in the city.
This Hyatt isn’t worth it.

Este hotel tiene una arquitectura espectacular. Las habitaciones tienen buen tamaño y limpias.
El lobby tiene una escultura grande, interesante. queda muy bien en ese espacio
La ubicación es buena, tiene transporte público al lado y esta en la zona de fisherman’s wharf

One of my favorite SF hotels to go and sit in the lobby and have a beverage.
It is such an awesome architectural interior! Truly fantastic!
When I was there they were doing to renovations, only to make it even better I am sure!
I can’t wait to go in the next time I am in SF!

In dire need of a facelift. It’s currently undergoing construction in a small area on the atrium level, but I hope it expands to the rest of the hotel. It’s got dated accents and the rooms are just meh. We stayed here bc the AREAA National Convention was being hosted on the main levels, and most ppl were staying here as well. The BART is a couple steps away from the hotel– pass the cable car and cross the street on drumm. If you have a suitcase, take the elevator– it’s disgusting and you’re gonna have to hold your breath for a good minute as it’s slow as hell but there’s no down escalator.
It’s at a prime location in fidi, so that, in it of itself, is worthy of 3 stars. Everything else was pretty mediocre. The hotel’s restaurant and bar (Eclipse) is convenient and the food is actually pretty darn good. I got the breakfast buffet ($ 27 pp– unlimited coffee and juice included), which was good but needs more dishes– the chicken sausage was yummy but was only available once this week!
If you want drinks, cross over to Sen’s Restaurant which you can get to by crossing the short overpass, connecting the two buildings. They have outdoor seating and it’s cute. Food is probably better at Eclipse.
I gorged the first night by getting room service– decent food but it was strange that I was on hold for a good couple minutes before being connected to make the order.
There are 3 check-​in/​out desks — there needs to be more or make kiosks bc it took forever.

Location, location, location! This hotel is in the perfect location! Everything is at your doorstep when you stay at this Hyatt. I loved that all types of transportation are literally right outside the doors. If you need MUNI, BART, the street car, a sightseeing tour bus, taxi, or the Cable Car it’s all here. Plus you can walk to so many places from here sometimes you don’t even need to hop on any form transportation to get where you need to go.
This Hyatt has a gorgeous lobby with a HUGE atrium. It’s a nice place to sit and eat or just to hang out an relax after a long day of business or sightseeing. The rooms are adequate, and the furniture is comfortable. I had plenty of space for myself, and the room was comfortable (speaking of temperature). There are coffee makers and mini refrigerators in the rooms, and you can get a microwave if you special request one.
My absolute favorite part of the room was the balcony! I could sit out on the balcony and watch the bay with the boats and ships, and all of the people below going on about their business. There are also warnings on the balcony doors not to leave them open unattended because you could wind up with pigeons in your room. That’s not something I would have considered had it not been for the warning.
Overall I enjoyed my stay at the Hyatt. I’d be hard pressed to stay elsewhere from now on strictly because of the location. It really is in a great spot since you can get anywhere easily. While you’re here you will be comfortable, and if you need anything the staff is excellent. I’d recommend the Hyatt to anyone who asked me about it.

Stayed here for a week recently for work/​business.
Some of my key takeaways include:
Pros
— Great central location in the financial district
— Close to the ferry, BART, public transportation, Bay Bridge
— Pretty decent sized conference rooms
— Beds are not bad/​fairly comfy
Cons
— Room felt kind of old
— Lack of great food options nearby, aside from a few standouts
— Spotty housekeeping issues during my stay
— Gets creepy at night with the packs of homeless people hanging out nearby
— Basement area for conferences = tucked away/​hard to spot easily
Would I stay here again? Yes if my work takes me to the financial district. This place is convenient for me in that respect. But if it’s for a leisure stay and I don’t have to be in the area, then I would most likely consider alternative options.

Really nice hotel with a great view! If you’re a traveler, you’ll know that this Hyatt is very similar to many other Hyatt’s but this isn’t a bad thing. I was here for a few days for a conference at the hotel and everything was very nicely done. The meeting rooms were nice but a bit on the cold side and the food spread was very good and always cleaned up and prepared. The atrium is pretty to check out and grab a drink by the bar.
Overall the hotel is in a very convenient location and there is even a Starbucks right across the street! The only downside is if you’re an Über user, the drivers have trouble finding where to pull in and ask you to walk across the street and it gets frustrating. The only negative thing I have to say for the Hyatt is I did ask for late checkout to be extended 30 minutes (2.5 hours before anyone new would be checking in) and was declined this courtesy. I found this a bit surprising considering they had a major mix up with my room upon arrival AND I even have status with the Hyatt! Rudeness won’t get that desk clerk far :)

Review is only based on my sisters graduation that was held in the Hyatt Regency Hotel. The hotel grounds are beautiful! The layout, the architecture, the ambiance is all so gorgeous. I didn’t get a chance to eat at the restaurant but it looked yummy.
***$ 70 for parking! Yikes! I get it, kind of… It’s SF

My choice of hotel has been leaning more towards Hyatt properties as of late. My wife and I decided to take a one night staycation in SF, and we decided on the Hyatt Regency.
Without further adieu, I give you THE NESS’s
Friendli-​NESS
Here is one of the highlights of my stays at Hyatt properties. Regardless of where I am, Hyatts have always treated my family and I very graciously. From the front desk, valet, regency club and concierge. Service always with a smile. We let them know it was a special night for my wife and I, so they had complimentary wine and chocolates for us in the room.
Cleanli-​NESS
Another staple of the Hyatt. Our room, bathroom and balcony were spotless. The entire hotel was pretty clean, and I’m fairly picky about cleanliness. My only gripe (and its minor) was a small stain on the corner seat in the room. Barely noticeable. Once noticed, you can’t takes your eyes off.
Tasti-​NESS
No room service or restaurant visit on this trip, but we did visit the regency club twice. First time was from 5−9pm where there was an honor bar and snacks. Snacks ranged from fancy cheeses to a Latin beef dish with all the fixings. Then we came for the continental breakfast. Breakfast was standard fare, except there was a quiche-​type dish with arugula, egg and spinach that was delicious.
suggesti-​NESS
Not necessary, But another pair of massage chairs in the regency club. They tended to me taken up by other guests. But I’m sure we were only victims of poor timing. Maybe checking furniture for stains or blemishes in the rooms. We noticed some dated furniture in our room. Once again, not terrible at all, just pointing things out
overall-​NESS
We spent $ 400 after fees for our room with a balcony and wonderful view. Also gaining access to the regency club (where the view is absolutely stunning) I would say the Hyatt Regency did an amazing job making our night special. We will definitely be back.

Call me biased because I got a fairly good deal on accommodations here at this hotel but considering the prices of just about everywhere else in SF and the pretty ideal location of this hotel, I’d say four stars is pretty somewhere between fair and more than fair.
If you’re visiting SF, you have to realize a few things. Firstly, real estate in SF is expensive. Whether it be apartments houses or hotels, you’ll be paying a pretty penny for it. Secondly, parking in SF sucks. You’re going to have to deal with the fact that if you drive to SF, you’re more than likely going to have to pay $ 34+ per 24 hours to park in a nearby lot that may or may not be immediately close or convenient otherwise you’re going to pay even more for valet and convenience.
All disclaimers aside, this hotel is clean, the service I received from the staff that I encountered was superb and the interior of the hotel lobby is pretty classy with cool looking elevators and a restaurant/​bar. There was apparently some construction going on in the lobby are but considering that I was here for Saturday only, I never actually heard any work being done and it didn’t interfere with my stay at all. The hotel is also ideally located in the financial district so you have a lot of great things within walking distance and for everything else you have Über or a (*gasp*)Taxi.
The rooms are clean, comfortable and well prepared. They have a mini-​fridge, office desk, TV, a coffeemaker with Starbucks coffee and tea, clean bathrooms with a shower and sliding glass doors if you feel like opening to breathe in some fresh SF air while sipping on some coffee while indulging in the view from your room.
Things that they don’t have:
–Free parking
–Complimentary Breakfast
–In-​room Microwaves
Even with the negatives, this is a pretty good hotel and even though the standard rates aren’t cheap, it’s still pretty nice and more than likely about as good as you’re going to find considering that this is San Francisco and lodging is just going to cost you whether you like it or not. Either way, I’m totally satisfied with my stay and won’t hesitate to stay here again.

Classe et bien situé dans un quartier assez pratique et à proximité de transports, mais alors par contre ici tout est en option !
Le parking à San Francisco est une plaie… mais né comptez pas sur cet hôtel pour vous faire un cadeau, ici c’est 57 $/​jour… et si vous voulez payer beaucoup moins c’est possible mais il faudra vous éloigner (le mieux étant souvent de né pas avoir de voiture à SF)
Le wifi? ah oui il y en a mais pas gratuit non, uniquement dans un pass «Hyatt Premium Club» dans les 35 $ environ… mouais !