Irving Pet Hospital

Such a great vet. My cat and I have moved all over the place, and this has been the best vet experience we have had. I will definitely miss this place now that we are moving once again. I would definitely recommend Irving Pet Hospital!

The staff and DR. Lau are very welcoming and caring. Came here for a second consult and she was able to figure out what was wrong with my girlfriends dog. Doctor Lau took her time to examine our dog and you can just tell she genuinely cares about animals and is dedicated to her profession. I definitely recommend her to everyone!

Great vets, assistants and care given by everyone at this facility. They have seen us through all stages of growth of our pups and are helpful and kind in their care of our two dogs.

Best veterinarian hospital ever!!! I love the staff & Dr. Fong!!! I commute from Redwood City ask feel this truly is the best place for my four furry babies!!!

Best staff for all my pets. Brought in bunnies and also my dog. Everyone is great with them.

We’re very lucky to have Irving Pet Hospital in our neighborhood. You could spend a lot of money here, and it’s best to keep an eye on that… for instance when we first adopted our dog, they sold us heartworm medicine, but said only to give it to her if she tested positive, which we would know about in a couple of days.
There was so much to take in during that initial visit that I didn’t realize that it was silly for us to pay for medication we might never need — I think it was about $ 30, and I also did not realize that heartworm isn’t very common in the Bay Area.
Our dog also had fleas when we first got her, and an oral medication was prescribed. It made her quite sick, but we didn’t realize what was making her sick until we gave her the second dose. Despite visits to both Irving Pet and an emergency weekend visit to San Francisco Veterinary Specialists, neither mentioned that it could be the flea meds that made her dehydrated, shaking and with the trots — it was pretty scary. So, just an overall note of caution.
Other than watching it on the meds and money, as I said, we are lucky to be near Irving Pet. Their hours are reasonable and the crew that runs the front desk is awesome, as are the techs. Everyone who works here is pretty great actually, and we’ve seen 3 of the vets now I think.

I wish we had of known about the Irving Pet Hospital four years ago when we arrived in SF.
Dr Fong is caring and generous with his time. The team are fantastic. A woman was about to loose her second cat in as many weeks during one of my recent visits there and she was treated with sensitivity.
The waiting area is spotless and the animals calmly wait for their turn. At most other vets my dog is running for the door. We’ve had reason to visit many vets recently as our dog has cancer and we’ve had to make many difficult decisions. Dr Fong has given us practical guidance as well as the honest opinion we needed to make those decisions. We are so very grateful. Thank you Dr Fong and Irving Pet Hospital.

Irving Pet Hosptial and Dr. Lau are great! Our dog is well cared for with them, and they clearly love and enjoy animals. They are a very professionally run outfit and they work just as will with us humans as they do pets. We’ve had a few different vets over the 8 years of our dog’s life (mostly because of relocation) and Irving Pet Hospital is exceptional. They give us human clients great information and options, never try to upsell, and always have time to talk about any issues our dog might be having. Couldn’t be more pleased to have found this gem.

Dr fong rocks
Honest and patient veterinarian. Not pushy and genuinely loves animals. Reception was very nice too

I have had great experiences with Irving vet. They are very easy and convenient to schedule appointments and never keep me and my cat waiting. The dr and nurses are very honest, kind and thorough and do not recommend unnecessary vaccines based on your pets activity which I really appreciate. I have not shopped around to compare prices but they seem very affordable compared to my previous vets in other cities.

Thanks IPH! Great staff… a real pet care support team!
Cinder was treated like the special feline she is… and we’ll be back for periodic check-​ups.

We’ve been coming here since Cote was a tiny little pup. The staff remembers each animal by name, welcomes them with open arms, and even treats sometimes. The front office is pretty clean and they even have sample scoop cups, lid covers, and even textured gloves to put on topical flea control. They also usually have the Food Network or Animal Planet on opposed to random PSA ads that they have at other clinics. Lourdes and Krista are fun and efficient ladies to work with, they figure out tough scheduling without a problem and they are nice on the phone.
Cote has had several incidents at the dog park. He fell victim to a gopher hole at Pine Lake Park, and completely tore his CCL on his right leg and later tearing the CCL of the left leg a couple months after. After complete panic, I was assured that he’ll be in good hands and was referred to The Sams Clinic for the operation. After the operations, IPH was usually my go to spot to make sure the incision site was clean and they were always available to do a bandage change; with an appointment of course. Along with torn ligaments, my lemon dog has fractured two nails which were safely removed at this clinic compared to our experience at the SPCA.
Other than seeing the vet for all the incidents, we come here for our annual check along with all the vaccinations. IPH has a great puppy package for those who have new pups. As I recall (Cote was a pup back in 2011), it included all the require puppy shots and the first rabies shot and tag. They even taught me how to cut his nails! Last year, my pup had his full dental cleaning and his sparkly whites are still sparkly. Dr. Fong is our go-​to guy and I would totally recommend ALL of our corgi friends to come here. He’s not a pill pusher and doesn’t force you to do anything you don’t want to do and listens to what you have to say.

Years of great pet care. Dog came here. Three cats came here. Been bringing the amazing Himalayan Shumai here for ten years and my late partner brought his cats here before that. Very considerate and helpful staff. They were supportive and sensitive when two cats had to be put to sleep. They’ve even worked with me since I began facing financial hardship. Can’t say enough good things about them really.

After reading all of the great Unilocal reviews, I finally thought I had found the perfect vet for my rescue dog Blue.
My main concerns going in were 1) his ear was really itchy, but didn’t smell or look infected so I wanted the doc to check for a tick or something in there; 2) his skin has been really irritated and itchy, and I wasn’t sure if it was from fleas or something else– and was hoping for pointers to pick the right flea med for Blue; 3) his breath had suddenly become much smellier than normal, wanted to see if he had a stomach problem or if it was his teeth/​food/​etc.
While the doc was very friendly, I felt she refused to focus on any of my concerns about Blue’s health and instead latched on when I said «maybe his teeth need to be cleaned» and spent the rest of the visit selling their dental hygiene services. The only other thing she told me was that blue was overweight and that fleas were bad this year. No suggestions on food or medication to fix these problems.
Then she left the room and said she would look at his ear in the «exam room» in a moment, which I thought was weird– why not just look in his ear right in front of me? Then some assistant lady came in to hit me with their quotes on dental cleaning– between $ 900 and $ 1500!!!- and then tried to get me to sign a contract agreeing to pay for the vet exam which HADN’T EVEN TAKEN PLACE YET, including some ear antibiotics which she DIDN’T KNOW HE NEEDED YET cause she hadn’t looked. This pissed me off as I not only felt that I had gotten no good information out of this visit but that they had spent the entire time trying to part me with my money.
When I pointed out that she couldn’t prescribe ear medicine without looking in his ear, the (rude) assistant said that if he didn’t need it then they would take the charges off my card. And that they wouldn’t look at him without me paying for it. WTF?
After this they took him back and I was told to go to the waiting room. He came out 5 minutes later and I was told I could go– the vet never came to tell me if she actually found anything on him or what she even examined. I asked how his ear was and the assistant said «she didn’t say, but he doesn’t need the antibiotic drops.»
The whole experience left a bad taste in my mouth and I will NOT be returning with Blue. I felt that the $ 80 I paid for that visit was a total waste and that all I got out of it was an astronomical doggie dental quote.
Pros
It was very easy to make an appointment, and our appointment started on time
Cons
The vet nor the assistant actually cared about me or my dog’s health– all they wanted was to pressure me into committing to a completely ridiculous teeth cleaning.

You guysssss. I love Irving Pet Hospital. Since my first review, my other dog Koda has also joined the Irving Family & I just absolutely love everything about them. It looks like the techs/​front desk girls all rotate, but everyone is just as friendly and welcoming. Both my dogs, Koda & Bento, see Dr. Fong and Dr. Sepp. I’ve personally have not met Dr. Sepp as it was either my boyfriend or my sister taking them in for their appts, but they’ve said such a great things. I personally though, can vouch that my dogs love Dr. Fong! Bento has unfortunately learned to hate the vet, but I’m happy to say that he takes to Dr. Fong well. Good sign! He’s not only informative, but so down to Earth and easy to talk to about any questions/​concerns.
My Bento recently got his neuter done here. Although pricey, (considering homeboy only dropped one ball, the other stayed hidden, lol) it was well worth it knowing that the he was in the hands of some great Dr’s. His stitches are healing quite nicely and we’ll be back next week to get them removed! Will definitely be sticking with Irving as long as I’m in the Bay Area!

I just recently got a new puppy and decided to come to Irving Pet Hospital. The staff there are super nice and really helpful. Dr. Fong was the one who gave my puppy a check up. He was really kind and he left me feeling like he genuinely cared about my puppy. He was also super knowledgeable and answered all my questions. He told me about a great puppy package they offered that took care of all his shots and even a discount when I plan to neuter my puppy. He held my puppy as if it was his very own and that really reassured me that he was in good hands.
I recently went in for my second visit today and again super nice staff members and they got me in right on time for my appointment. Dr. Fong once again was as sweet as ever. My puppy got a little car sick and Dr. Fong was really comforting to my little boy. He even noticed that his nails was got really long and offered to trim them for me for free. Its actually a service they offer and charge for. I was so happy and really appreciated it. I am so glad I decided to come to this pet hospital and got Dr. Fong as our vet.
I highly recommend you to take your pets here if you are looking for a good vet and a place that you know the people care.
Thank you everyone at Irving Pet Hospital! =)

After having numerous experiences with multiple vets, I have to say that Irving Pet Hospital really takes the cake. I love my dogs so much, but on so many occasions at other vets, I have been made to feel like I am a horrible puppy mom because I won’t put my dogs through surgeries that don’t seem in their best interest (requiring them to be crated for 16 weeks and cost thousands of dollars) or am resistant to paying hundreds for lab tests or x-​rays that don’t seem necessary. I have paid thousands for certain procedures that significantly impact their well-​being and quality of life, but I feel it’s important to be judicious, especially since dogs don’t understand what is being done to them.
That being said, Dr. Lau and the staff at Irving were so kind to me and my one dog who had been having diarrhea so badly for a few days and eventually was bleeding a bit. They were all friendly and prompt. She recommended an antibiotic and bland diet, which we had been doing, and suggested a few other foods to try. She said if it were her dog, she wouldn’t do any blood tests, fecal tests, or x-​rays unless I really wanted to do so. I found this so refreshing because it tells me she truly knows how to read symptoms and my dogs’ demeanor even though she hadn’t met him before. I didn’t leave feeling that I wasn’t doing enough or that I had just paid for too much. Such a relief!
I feel very lucky to have been able to get an appointment here so quickly and to get my pets the care they deserve.
P. S. my dog recovered in just a few days, just as she said he would.

I’ve been here in the past when my K9 son got into a boo boo after business hours while our primary vet was closed. They offered fast, immediate service which was greatly appreciated.
Monte recently got into another fiasco a few days ago where he was experiencing immense pain and couldn’t barely walk. He was laying there immobile, whimpering, panting and shaking all morning. Our vet was busy and couldn’t squeeze us in until 3PM. By 11AM, I felt that we needed immediate medical attention before it snowballs into something big.
Arrived before 11:30AM and we were the only would-​be patients present. Explained the situation and advised that I’m not sure what happened but he’d need to get examined. They couldn’t locate our file which is fine but my problem is they refused to examine him. The girl kept saying he’s fine and to take him home. Look, I’m ok w/​paying for the visit and whatever diagnostic fees are necessary to treat him. If it wasn’t an emergency, I wouldn’t be there. I was so irate I was about to tear the place down but kept my cool and focused on my son instead.
We left and went to his regular vet and it turns out he ripped something in his back due to hyperactivity and has a bone lodged in his stomach. Therefore, HE WAS NOT FINE AND NEEDED HELP.
If you value your pet’s well-​being, don’t bring them here since they obviously don’t care and are too lazy to actually put in the effort to work. Why bother being open for business?

These opportunists are in the wrong business.
My first experience here was with someone who seemed like a vet school drop-​out, as I suggested in my initial review, but I gave the place another chance and ended up with a decent enough vet. Btw, in retrospect, there was no apology about my first vet. I was content enough that I had my dog’s spay done here, though I knew they charged an arm and a leg and there were other options.
The previous time I came, my dog had a standard vet appointment, and I asked for her nails trimmed, something my old family vet, may he RIP, had done free of charge. Because this clinic doesn’t allow the owner to stay with the pet, I couldn’t hold my dog in place for the nails, and apparently they had a hard time. Yeah, she’s large and not fond of the procedure. They informed me, then, that her next nail trim would come with something along the lines of a challenging patient fee. Not cool. When my dentist has a patient who is afraid and barely opens his mouth or cries or asks for guidance every step of the way, the office doesn’t bill at a special rate. Healthcare is kind of a big deal. You see variety in how patients react. I never returned for the nails.
Fast-​forward to my dog’s next round of shots being due. I received a reminder email, which was helpful, but I still had a bad taste in my mouth about this clinic and wasn’t in the area. I went elsewhere. They emailed a couple more times, and I called and emailed so they could update their records. At that point, I figured I’d return.
Yesterday afternoon, I decided my dog needed her nails trimmed. I figured, hey, let me warm up to this place again with this simple procedure. I thought they perhaps talked about overcharging me because they had had a bad day. When I called to make an appointment for the nail trim, I was informed I had to have my dog examined here first. That was the last straw. When my dog enters the clinic, she interacts with people, dogs, and cats, so I know the exam prior to service isn’t for the safety of others. I simply said I’d take my dog to her groomer. Wags is a little out of the way for me that day, but they have never complained about the work they had to do or tried to rip me off.
See ya.

This place is awesome! The staff is very friendly and helpful. We love our cats’ vet Dr. Fong. He is so understanding and caring when it comes to not only our pets, but our feelings as well. When we found a lump in our cat Lucky, he was very informative and honest about our options. Luckily, Lucky made it through after surgery, and there is no sign of the tumor, so far. Dr. Fong is very personable, and is good about returning phone calls and/​or emails concerning our pets.
If you are looking for a good vet, this is a great place to go. Even though the other vets in this facility may be good, we dealt mostly with Dr. Fong, and love, love, love him!