Jumping Jacks Jumpers

Wow… We even confirmed prior to our 8 year olds party today. They were a NO SHOW. Never… showed…up…at…all. We called and called and they didn’t even pick up. What a fiasco. DON’T SELECT THIS COMPANY. REPEAT: DON’T USE THIS COMPANY.

This review is a little overdue. I thought I had written one already, but I guess not. We had a great experience renting a jumper for my daughter’s birthday party in Golden Gate Park. I have to admit that I was nervous that there might be a problem on the day of her party because of some of the 1-​star reviews, but I almost just wish I had not read the reviews because we had an excellent experience. The communication about the rental was excellent, the price was good, and Shawn was very easy to work with– he was flexible about our timing and was in contact with us up to the minute that he showed up to set up the jumper. He said that he lives near where we had the birthday party and to just give him a call when we were ready to take down the jumper. After we called him, he arrived within 5 – 10 minutes to take it down. The kids had a great time bouncing away all afternoon.

If you want to be disappointed and have a party ruined, then call Jumping Jacks Jumpers!!! I reserved a bouncy house with Sean weeks in advance and my 3 year olds bday today at Golden Gate Park. I also spoke with him TWICE this week to confirm the date, time and location. In fact, I spoke with Sean yesterday and he assured me that everything was set and he would see me tomorrow. He was scheduled to arrive and set up at 9:30 am. At 9:40 am, I started to get nervous so I called him. No answer, left a voicemail. At 10:00 am, the time guests started to arrive, I called him again. No answer. I subsequently tried to reach him over a dozen times with no success. With my poor son asking where his bouncy house was, I began to call every vendor on the list of insured companies provided by SF Recreation and EVERY SINGLE one picked up but was unfortunately unable to fulfill a last minute Saturday request.
If I could give him negative stars I would. I have still yet to receive a call or an explanation or an apology for this ridiculous way he manages his «business».
Sean — congratulations, you are fully responsible for ruining my son’s birthday party. You should not be in business to prevent other innocent children from being disappointed. You should be ashamed of yourself.
If you’re looking for a jumpy house and you want someone reliable who will actually show up or have the decency to call you back, LOOK ELSEWHERE!!!

Let this be a warning!!! do not. I literally mean do not rent from this place. they did not deliver a popcorn machine for a 1^st birthday party, they wouldnt answer calls, text messages. what company just does this? if sean was hit by a train someone should of notified us. instead of making us waste our time calling him all morning. shame on him… if the order was to hard to handle, you should have not taken the order in the first place!!! remember youve been warned!!!

I’ve hired them now for a few of my kids bdays. Always meet my expectations and the owner is really accommodating. They have made throwing birthdays very easy and very fun for the kids! Thanks Sean!

NO CALL NO SHOW!!! I reserved a popcorn machine more then a month before my son’s 1^st birthday and was in contact with sean 2 days before the party and we had everything confirmed and set for delivery. The day of the party, after an hour past the delivery time I called the company and no answer. I called seans direct line no answer. Sent an email. No response. Sent a text message no reply ! After several attempts and messages left no response! I can NOT believe they did not at least call back to let me know they were unable to make it. The most unprofessional thing ever and will never recommend this company. I can’t believe they would just stand people up and not deliver! We spend a lot of time planning parties and setting things up so how can they not deliver. I would have respected this company if they just turned my business away and I would have went somewhere else, then for them to take my business set it up and then not even show ! By the way we still have not heard from them! 0 STARS for them!

I worked with Shawn and he was awesome. he called the morning of and arrived right on time. The forecast said it may rain so he was on call in case he needed to pick up early. He was right on time for pick up too. The jumper was in excellent condition and very clean which I’m always nervous about. I will definitely use them again when I need a jumper.

Have used them about a half dozen times now. They have always shown up when they say they would and have a great attitude.

I used jumpin jacks for my twin boys party in April 2013. They called the day before and confirmed all the info with me. Arrived the next day when they said they would. Setup without any issue and picked up on time. All 20 + kids loved it and I’m planning on using them again.

N E G A T I V E 0 STARS!!! I made reservations for a cotton candy machine for my daughters carnival theme party ONE freaken week prior! DAY OF THE PARTY, HALF and hour AFTER the machine was to arrive I get a message saying he tested the machine and it doesnt work… but he was going to another vender working on getting me a replacement blah blah blah! Annoyed as hell I asked Sean to contact me to let me know as soon as possible if he can figure this out! 1, 2, 3 hours later after calling and calling this guy to find out where the hell the machine was that obviously was not coming he doesnt even have the balls to answer my calls, or have the common courtesy of at least letting me know that he wasn’t able to figure it out! What kind of business checks if his machine works 30 minutes after it was supposed to arrive!?! Sean even calls me a day before the party to confirm my rental. Uh, maybe check it then so at least I would have had time to find my own damn replacement!!!
Days after the party I’m still IRRITATED ABOUT THIS!!!
EVERYONE was looking forward to the cotton candy machine, this was the main thing my daughter asked for so THANKS A LOT FOR RUINING the party theme YOU LOSER!!!

BEWARE! THEY DID NOT SHOW UP!
I still can hardly believe this happened to us today. We had used Jumping Jacks last year with no problem, so I just booked them again and never saw any of their terrible Unilocal reviews. Now we are among them!
I reserved a bouncy house with Jumping Jacks about a month ago for our daughter’s 5 year bday party, which was today. Last night I got a message from Jumping Jacks confirming that they would be here to set up at 11AM. (This was a follow up to my inquiry yesterday, to be sure we were still good to go). Sean from Jumping Jacks said they would be here as planned, seemed everything was fine. Until they simply did not show up for our child’s birthday party. No text, no phone call — NOTHING. And this after receiving Jumping Jack’s confirmation of our reservation only 12 hours prior! Needless to say, we were very stressed and worried that our daughter would have her hopes crushed on her birthday. She was super excited about the bouncy house — it was her birthday wish. She helped me choose it. Luckily I had arranged the bouncer to arrive a few hours early, so we were able to call around and find another *wonderful* company step in and save us with the bouncer!
Here’s the company that saved us when Jumping Jacks FAILED TO SHOW UP:
**630 Jump**
They did a great job and charged $ 10 less than Jumping Jacks Jumpers were asking for the same service. Even in a pinch! They brought us a party-​saving bouncy house within an hour when we were all worried our kid would suffer a huge disappointment on her birthday.
I could hardly believe my eyes when I sat down to read how many other people suffered the same treatment from Jumping Jacks Jumpers that I did. They are either wicked or utterly irresponsible. Now I wouldn’t even trust their bouncers if they *did* manage to show up. RUN DON’T WALK.

DO NOT USE THIS PLACE! this place sucks!!! I had a standing order with Jumping Jacks to be my vendor for my son’s 1^st birthday party. We had all the logistics down, the whole order and price. When the weeks were leading up to my son’s 1^st birthday party, they never returned my call for confirmation. Then I started to get calls from a number in Utah area code, so I did not answer… thought a voice mail would get left, but nothing. after a day of receiving a call from a weird area code and no voice mail left. I then sent an email to Jumping Jacks that I will not need their services any longer… I got an immediate reply from them saying that they were calling me from the weird area code, but could not leave a message?!? or my phone was not taking messages. seriously?! The email message back was sarcastic too. I never replied back and looked for another rental company, which was a blessing cause after reading the reviews below of NO-​SHOWS at parties! DON’T USE! :(

DO NOT USE. They practically single-​handedly ruined my daughter’s birthday. First, they arrived 1 hr and 15 minutes late with NO phone calls and NO notice (I of course called them several times, leaving voicemails each time). So this was not a good start and preoccupied me throughout much of the early party process — which of course is a disappointing distraction as a parent in charge of the event. Then, after waiting 20 more minutes of setup time, I had to check in with them to see what was happening… and of course the generator DID NOT work. He didn’t have a backup and therefore every single kid who was expecting a bouncy house was dismayed and confused.
The Jumping Jacks rep said he could retrieve another generator in about an hour and then I didn’t hear a word from him (not even a check-​in) for over 2.5 hours. And by then the party was long over.
I’m certainly not one to air my grievances over Unilocal,but this was one of the most unprofessional experiences I’ve ever had. NO communication, HORRIBLE service, and a real black cloud over an otherwise beautiful birthday.
Again, I would warn you all — stay away from these guys at all costs.

My experience with Jumping Jacks is similar to some of the other ‘no-​show’ experiences. Except the guy actually did show up an hour and a half late for my daughter’s 3^rd birthday last July. I was able to get in touch with the guy after many attempts of calling him and he kept telling me he was just a few minutes away. I had 20+ preschoolers in Golden Gate park with nothing to do because the bouncy house that I reserved weeks before and confirmed time and date a couple of days prior showed up when the party was nearly over. I am giving 2 stars because the kids had fun when it finally arrived and the guy gave me a small discount due to being late but it was a negative experience altoghether.

NO SHOW. NO PHONE CALL. I sent them an email on April 1^st to set up a jumper for my daughter. They didn’t get back to my first email, so I emailed them again and said if I don’t hear from them in a day then I would go elsewhere. They got back to me real fast. The email response was a bit rude on their part.
We set up the party for May 4^th at 2pm. Shawn from jumping jack jumpers told me we were set, and he would call the Friday before the party to confirm.
Friday rolls around and no call. Saturday morning is here and still no call or email. At 9:29 AM. I call them. I get a voice mail, so I leave a message to get back to me. At 10:30 AM. I call again, and again it goes straight to voice mail. I leave another message.
At this point I am getting nervous, so my wife calls a local party store to see if they have jumpers. They do and say they can deliver it in 20 minutes. I call jumping jack jumpers at 10:55 AM. and get their voice mail. I tell them I don’t need their business, and that it is unprofessional of them.
I still have not heard from them at all. They are not a reliable business. Don’t use them, because if you look at other reviews they have a history of not showing up.
Jumping Jacks Jumpers knows how to jump away from a pay day. I guess they are making enough money, so they don’t have to be reliable.
If you want reliable go with
.

This is majorly overdue. So what. Better late than never. The world needs to know how great these guys are.
Worked with Sean. He was phenomenal. Easy to work with. Immediately returned phone calls. On time on the day of the event and quite flexible with the schedule. I couldn’t have asked for better service. Will use again. My sister-​in-​law already asked for his contact info and plans to use them. Love, love, love Jumping Jacks Jumpers.

I’m only giving one star because I can’t give none.
They were a NO SHOW to a 3yo’s birthday party!!! WHO DOES THAT?
I made the reservation about a month in advance. Over the phone, we discussed rain and cancellation policy and he said that he will call the day before to confirm.
Well, the day before rolled around and nothing so I called him. 3 calls and 4 hours later, he finally responded and confirmed.
The day of, I called at 9:30, and then at 9:45, then at 10, and then every 5 minutes until 10:30am. It rolled right into voicemail and I didn’t get a call to discuss the situation.
DO NOT USE THEM UNLESS YOU DON’T LIKE YOUR KIDS!

Excellent! I called around to get the best bouncy house at a good price and decided to rent one here I ordered the castle from them and everything went as smooth as could be. I highly recommend them.

Will definitely use over and over again!!! If only I can give them 10 stars!
It was awesome working with Dave here at Jumping Jacks Jumpers. I was able to ordered my daughter’s bounce house with only one week notice. Dave was great about returning my phone calls and confirming the time of delivery the day before the party.
Best part was their customer service, Dave helped set up the bounce house and warned us that the netting was getting old due to ware and tear. It wasn’t an issue for us and we told Dave we will keep an eye out on the net. An hour later, Dave returns because he didn’t feel comfortable leaving us with that particular bounce house. He took the bounce house down and replace it with a new one (this one had a slide, so a totally upgrade at no cost!). Now that is great business.
Great communication, great business, great customer service!

Echoing Mai G. — very good business.
I rented a 13×13 castle jumper from them for my daughter’s 4^th birthday party this weekend. Dave (the owner) was able to accommodate my rental request with only a week’s notice. No payment up front, which is very convenient for when you have to cancel the event. And he calls back very promptly too, very easy communication.
I would rent from them again.