Keetsa Mattress

If I had written this review right after we purchased our mattress I would have given Keetsa 5 stars. Excellent buying experience and, upon arrival, a very comfy mattress. Now fast forward to one year later… we are considering replacing our Keetsa mattress. Over time all that comfy goodness has compressed to the point of discomfort. When we lie down we are literally in two separate sinkholes. I toss and turn all night and wake up with body/​back aches. If it weren’t a year later, I would ask for my money back since I will be ponying up for a new, replacement mattress.

An amazing experience at Keetsa! After a long day of browsing and shopping for furniture pieces we happen to walk by Keetsa as the store was closing. The two staff members Isabel and Michael graciously welcomed my wife and I into the store. Immediately they turned the lights back on and spent around 30 minutes detailing the mattresses. Having been looking for a mattress for some time I decided to give the Tea Leaf Supreme a try. Additionally I enjoyed taking the mattress home with me not having to wait for delivery. As the mattresses are shrink wrapped it fit in the back of my maxima without the box. Instant gratification of my purchase! The experience at Keetsa on Division street was amazing and highly recommend if you are making the trip to ask for Isabel or Michael as they are terrific and understand their product.

We have owned our Keetsa mattress for over two years now and it the worst mattress I have ever slept on. Every night I dread lying down, and when I do I wish I had never bought into the hype of foam memory mattresses. As I lie here typing this I am sinking deeper and deeper into the trough that forms on my side of the bed, making lateral movement nearly impossible. On some nights my back hurts so bad that I crawl to the floor and sleep there with the dog, who also won’t lie on the bed for more than 20 minutes at a time.

The first three years of our keetsa cloud was great. Thought it was the best mattress ever. Unfortunately 6 years later, it is lumpy and very uncomfortable. It hasn’t kept its shape. The middle is firm and where we have been sleeping there are two uncomfortable depressions we have to struggle to get out of. Trying to deal with the warranty is kind of irritating, Id rather toss it than jump through all their hoops. Now I’m trying to figure out how to dispose of this thing, feeling more guilty about bringing it to the dump, than I would if it was a regular mattress. There is no mention on their website about how to dispose of it in an eco– friendly way. I am so dissapointed.

Just wanted to give an update. The store manager Mike, proactively reached out to us since I had sent out a warranty request and never completed it due to the 1.5 inch compression. Not sure if it was because he saw this review, or b/​c he was just cleaning up email. Either way, he asked me to fill out all of the information and ended up providing us a replacement with warranty.
So for that alone, definitely worth at least 3 stars for the great customer service.

I came in here looking for the healthiest mattress on the market and was thoroughly disappointed. I would’ve walked straight out of the store if I hadn’t just walked 20 minutes to get here from the Caltrain.
The man who greeted me showed me two mattresses: a memory foam mattress and a latex mattress. That was all I needed to know, so I didn’t even bother to write down the names. First, I don’t know what all the fuss is about with memory foam. The mattresses are so stiff, and after the memory foam finishes contouring to your body, you’ll feel like you’re in a coffin. In addition, the first mattress was a no-​go because I wanted a latex mattress, which is more natural than memory foam. As for the second mattress, according to an article from Scientific American, apparently coil-​spring mattresses act as antennas that amplify electromagnetic radiation from your TV-​so definitely not the most natural, healthy mattress that I was looking for. Lastly as another reviewer mentioned, I’m skeptical about how eco-​friendly this company actually is. It seems like they are really trying to sell you on those two things, which is evident when you first walk into the store and see all the scented candles and other earthy-​looking things (which feel totally out of place).
Good things about the store are that the salesmen don’t pressure you into anything, and they leave you alone unless you ask for help. I was going to give two stars since I got two free eye masks… but I just couldn’t.

Amazing, amazing, amazing customer service. We bought our first real, proper grown up mattress here several years ago and were delighted with it for years. We were SO sad when our cats ruined that mattress last Christmas. Keetsa took such great care of us when we ended up back to the store having to replace our beloved mattress. Seriously, above and beyond. From the employees on the showroom floor to the owner of the store, I was blown away by how well we were treated. I was so glad I chose to buy a mattress from a small company like this rather than one of the mega chain warehouse mattress stores. We are happily sleeping back on our Tea Leaf Classic, and I have been recommending Keetsa to any friends I have furnishing bedrooms. Keetsa definitely earned my loyalty.

STUNK! I meant to write this a year ago, but never got around to it. I told the folks at SF store I was chemically reactive and also to fragrance. The people seemed nice at the store, the driver was very nice, but the mattress… smelled. I waited days and it didn’t go away. I ended up having to by a vinyl bed cover, letting that air out outside for days, then have it on the bed to cover the smell. I wouldn’t recommend for those sensitive to smells in any way. Also, their pretty little diagram in store about the environment and impact of their brand verses others… well a year ago their diagram neglected to show the shipping and boat trip from their factory in China. Lastly, the thing is so damn heavy, to move it, slide it on floor. If have to carry up and down stairs… have a good back and good luck.

Wide selection of affordable, eco conscious, comfortable mattresses!
My fiancé and I were going to get a sleep number because we had such different tastes, even though we thought they were lame. We checked out Keetsa and miraculously found one that we both liked, thankfully.
The sales person and mover guy were super nice and helpful loading the mattress and letting us return the box spring we didn’t need.
The mattress itself is awesome… non toxic, more energy efficient to transport, cheap, great warrantee, and comfy!

Ok so I am now 10 months into my replacement mattress and my wife and I are waking up in pain again. Time to buy a new mattress and bro from Keetsa.

Do not buy this product. We bought a Queen size mattress about five years ago and it has developed ridges and lost its memory, if that’s the right way to put it. It was fine for the first few years but a less than five year life span is not, in my opinion, long enough for such an expensive item.
We are looking for a replacement and it won’t be another Keetsa.

Michael, the store manager at Keetsa in SF, is a complete jerk.
My mattress has a mold problem and I need a new one (not Keetsa’s fault), but Michael was about as rude as could be, gave me cocky, snotty answers to every question I asked and treated me as if I was being an inconvenience from the first moment I walked in the store.
This morning I was all set to buy a new Keetsa mattress. After 10 minutes in this store, I’m terrified that I’d have to deal with Michael again if things did go wrong with my new mattress.
I strongly recommend people avoid this company. If your product has a problem, you will not get your problem solved. And you will get grief in the process.
Oh, and the mattresses are fine. Neither very bad nor very good.

We bought memory foam topper yesterday, and last night was the first night I had satisfying sleep in three weeks. We have a pretty firm coil mattress which I normally would have no problem with, but as I get bigger with pregnancy it just could not accommodate my weight. With the topper my weight is evenly distributed, no weird smell like other cheaper memory foam topper I got about 3 months ago, and extra padding on the cover adds another layer of comfort. I breathe better and move more comfortably — it is such a life saver.

I moved to SF in the summer of 2012 and decided to purchase a new mattress than to ship my old mattress. Figuring that I spend 8 hours a day in bed, I thought it would be wise to spend the money to get a good, high-​quality mattress that would last a long time. After reading reviews and searching around the web, I decided to head over to Keetsa. From what I remember, the customer service was excellent and I really liked the sales rep. The packaging was neat and after the mattress fully expanded, I thought I had made a good purchase.
Fast forward 2 years later. I toss and turn every night and am unable to sleep on my back (I didn’t have this problem with my previous mattress). I have also developed a case of sciatica, which my doctor tells me is due to the mattress.
I emailed the company about the warranty and Charles from the Soma store told me I needed to take some pictures and fill out a form. I sent the required materials back to him with no response. I sent another follow-​up email. No response again. I called the store and he said they would need to do an inspection of mattress to ensure it would be available for warranty. Charles said he would call me back to schedule something and he never did so. Since emailing Keetsa about this a couple months ago, the sciatica has gotten worse. It’s painful to bend over and tie my shoes and I’ve started walking with a limp.
Think twice before making a purchase from Keetsa.

Worst experience ever. Came at 11:52 to find a sign that said «back in 20». At 12:49, there still was no sign of anyone. When the sales guy did finally return he was rude, apologetic and cocky. I scheduled my entire workday around this. They lost a customer who was ready to spend a large sum at their store.

Keesta is the only mattress I will ever buy. I bought my first Keesta about 5 years ago. This is how I found out about Keesta: I went to a friends house and sat on their bed… I literally was like «This is the most comfortable mattress I have ever sat on! What brand is this?» Then I got to hear about all the other amazing reasons you should buy a Keesta. How they use bio foam & Green Tea because it is a powerful anti-​oxidant instead of harsh chemicals. You spend a huge portion of your life sleeping, so not having the exposure to harmful chemicals is a huge selling point for me. I was sold, someday I would own the Tea Leaf Sumpreme Mattress. I knew I would have to save to buy it, so I did. Then I was at green fest and meet Joe Alexander at the Keesta display. I was so enthusiastic about his mattress that he offered me a discount code!
The next week I bought the Tea Leaf Supreme and never looked back! This bed is the most comfortable bed ever. My back issues literally dissapeared after sleeping on this matress. Also anyone who has house sit and slept on my mattress wants to buy one! I am now considering getting a King mattress, and it know it will be a Keesta!

Ok, so I will update this review later down the road because I haven’t even received my mattresses yet… they are on the way.
This review is for the customer service.
Michael, the store manager, is awesome. He doesn’t lay on the pressure and he gives you space when you are in the store — which is great considering you are laying down in strange positions on the mattresses. He is no-​bullshit about explaining what the deal is with the mattresses. Well, at least, my BS detector didn’t go off anyways.
We got some bad news that my father-​in-​law was in critical care at the hospital right as we were purchasing the mattresses and Michael was so sweet and asked me about it twice when I had to talk to him for follow up. Cool guy.

I was wary of buying a mattress from Keetsa at first.
Due to a complaint from a friend, which was similar to many others on Unilocal: there was a very noticeable dent where her and her husband slept. They had their Pillow Plus mattress for less than a year at that point, so I checked it out myself and immediately wrote off Keetsa mattresses. Yikes.
But, after visiting every other mattress store where costs were hundreds of dollars over Keetsa prices, my boyfriend and I ended up checking the store out for ourselves, and I’m glad we did.
The Shopping Experience: As everyone says — very relaxed, no pressure.
We went in on a day when the store was empty, and had a good amount of time on each mattress.
The Mattresses: There is a pretty noticeable quality difference between some of their beds. That Pillow Plus mattress (coil/​pillow top) I mentioned before seemed drastically lower in quality than its next of kin, the Keetsa Cloud (memory foam). Like, big time difference.
Their solid memory foam beds seem nice and durable, but they’re too soft for me, so moving on.
We ended up on the Tea Leaf Classic, a memory foam topped coil mattress that has been super comfortable for the 6+ months we’ve been sleeping on it.
Pros:
–Very comfortable. It’s like a firm foam mattress, molding to your body slightly, but it does not allow you to cave in. Has no signs of dents or sinkage of any kind.
–Very affordable. Similar feeling mattresses at Macy’s, Sleep Train, etc. were at least $ 300 more during a big sale.
Con:
–Our queens size mattress is very HEAVY and FLEXIBLE. It is extremely difficult to move anywhere other than rotating it on the frame. In addition to that, there are no handles on the mattress so if you need to move, hire movers or something cause this thing is a pain.
General Keetsa stuff:
–They offer a stain guard/​protection plan… I think its around $ 60 and I suggest you talk to them about it.
–Purchasing in-​store is cheaper than ordering online. If you’re looking for a way around the no delivery option, you might want to just borrow a car for this one.
–Keetsa gives away nice/​simple sleep masks that are seriously better than ones I’ve (sadly) paid $ 30 for so, yeah. That’s pretty okay.
Conclusion: Some mattresses appear to be better than others. I would definitely recommend the Tea Leaf Classic, it’s the most comfortable bed I’ve ever had. Let’s hope it stays that way!

This was the best mattress purchase I could have made. We were on a budget so we opted for the Pillow Plus, and it has proven to be a fantastic investment. The shipping was free, Andy was super helpful by keeping in touch with us as we went through the process of choosing, purchasing, and shipping the mattress, and the FedEx guy even helped me carry it up two flights of stairs! (Although, perhaps that compliment should instead be directed towards FedEx…).
Honestly, we looked at a LOT of mattresses and Keetsa won hands down for their combination of comfort and value. We will definitely be returning when it’s time for that tea leaf supreme!

I’ve had some time to think about the review I am about to deliver and I am hopeful this reaches the customer who is about to drop a ton of cash on a mattress.
We absolutely loved the service at this location. Very friendly, well informed and not pushy at all.
****They don’t have a team of guys who deliver their products b/​c the mattress fits in this really cool box with wheels on it. Super cool and easy. When you get home and unwrap the mattress, it comes to life like nothing you’ve ever witnessed before. Update, they do offer a delivery service but the lines of communication between sales peeps and customers is blurry. See, I found out that they do in fact offer this service after I posted a 1 star Unilocal review. In all honesty, I’ve found out more information since posting that crappy review than I did standing in the shop asking questions.****
Here is where the trouble begins. The mattress we purchased was cozy for about a month or two. Then, we started to wake up with aches and pains. Gradually those aches and pains turned into full blown ridiculousness and we were forced to purchase a REAL mattress.
We contacted Keetsa and let them know that we were disappointed with our purchase and they were willing to work with us. However, let’s be realistic here. As mentioned above, they cut costs by not having a team of guys with trucks. I drive a Honda Civic. How exactly am I to bring the mattress back to you? Yeah, that didn’t work. I wrote a negative review on Unilocal and thought I would be done with it. The negative review was roughly 35% anger/​agitation and 65% buyer-​beware. I wanted the Unilocal community to understand what they were getting themselves into b/​c I feel like that’s what’s so great about Unilocalers. Sharing great experiences as well as terrible ones.
THEN I get a message from someone over at Keetsa. While on this topic, I would like to say that when a company responds to every single Unilocal review and comment, that’s just lame. So I get a message stating how sorry they are that I am disappointed, how they reached out to do everything within there power to help us, blah, blah, blah. The only reaching out you really needed to do was to send a truck to our place to pick up this crappy overpriced mattress, BUT you can’t!!!
Fast forward a bit. We are moving out of our place and the Keetsa mattress has been in the guest room, collecting dust. We now need to find someone willing to take this giant lump of garbage off our hands. Goodwill said «Thanks, but not thanks.» I was glad that Goodwill turned us down b/​c if they had the mattress at their location, some poor sap would be stuck with it like we are now!
For the record, if you are the person at Keetsa in charge of responding to customers, take note. I don’t want to hear from you.