Kelly-Moore Paint Store

This place… all you’d want in a paint store; supplies, gear, samples and customer service. I’m ranking it low due to the dudes behind the counter. I’ve been there a bunch of times and I’ve just dealt with one too many young guys who have been ‘trained’ but don’t seem to have practical knowledge. Great neighborhood place though.

This place is terrific. I went in with a half can of paint I thought was useless so that I could buy new paint to match it. They resurrected the old paint and the cost was just a strainer. What might have been a $ 50 purchase was a $ 5 purchase. Also, the parking lot is great. It’s not a bad neighborhood for parking but you have to pay for most spots. Very nice people in this store.

Proactive staff! Called in paint request for KM-​23 and KM-​29 at 6pm, ready for pickup by 6:30pm. Was stuck in traffic and they waited 5 min past closing. Excellent customer service, very competent and willingly to help! Thank you Jason for walking my paint purchases to my car.

Convenient parking lot… I can’t parallel park for my life, so this was a big relief. Great customer service, and knowledgeable staff at this KM. Really accommodating and patient folks. I walked in after work with a few colours in mind and the manager took his time to help me pick out exactly what I wanted, even recommending environmentally conscious product. They carried my paint to my car and overall made me feel like they appreciated my business.
Stoked about how well my walls turned out. Will definitely come back for future projects.

The workers here are great. I got off work really late and I ended arriving right as they were closing. I was planning on just grabbing some color chips and rushing out, but their supervisor Alan really went above and beyond to make me feel welcome. I ended up staying another half an hour discussing color schemes with him.

Strange set of occurances led me to this kelley moore paint. I was attending a local muaythai kickboxing event and i was talking to my friend about painting my house. Well i guess the guy behind me overheard my conversation. He basically shoulder taps me and tells me he works at kelley moore paint and that he could help me out with paint and accesories. Jeffrey/​gerry/​jeremy was his name i believe. I was a little (alot) drunk that night.
Few days later im ready to pull the trigger and get the paint. I call the location and jennifer picks up the phone. Have you ever heard an angel try and sell you paint? I folks have been blessed to say i have. She was incredibly knowledgable and attentive to my needs. Even made alot of cost saving suggestions, which i appreciated. At that point she could have sold me magic beans and i would have bought the lot. See set everything up and i picked up the material the next day. Never met jennifer but thank the women who gave birth to that paint saint.

Wei was very helpful. Great product and excellent staff!

Fast service, knowledgeable staff, and Passport cardholders get discounts :)

These guys were lifesavers!!! After a contractor my landlord hired proved to be incompetent and claimed unable to find matching paint, I went to Kelly-​Moore and they were able to create an EXACT match within 2hrs. I was able to get it to the contractor in time and avoid having hideous 2-​tone walls. I’ll never go anywhere else for paint.

Our go to paint store. Staff is helpful and you’ll be in and out in no time. I had actually picked a medium shade of grey that turned out to be a bit too purple for me once I saw it in broad daylight on our boards. We brought the paint back the next day and staff helped us color correct it to a darker shade in less than 10 min. He gave us the new color key formula and we were good to go.

This place is decent — they seem like they have a lot of paint supplies and everything you’d need to get a paint job done.
However, on the 2 occasions I have been inside the store to meet the painter we hired to paint our new apartment, the guys working behind the counter have been above and beyond rude and snippy with me.
Yes, I know how to slide my card thank you, I just didn’t happen to see that I was supposed to do it. I could use about 90% less attitude. I’m sorry your student loans are so large that working at Kelly Moore is leaving ramen on the stove every night for you but please try not to take that out on the one woman you’ll probably have a personal interaction with today.
And by the way, you guys lost MY paint sample so please can the attitude about that as well.
Great place to go if you have a penis and don’t care if the people working there have any brains ie know exactly what you’re looking for.
OH and a tip to the painter to be — get multiple samples of your paint color. Bc if someone loses the one you have and you have to drive to Lowes in rush hour traffic down the Caesar Chavez construction zone, you’ll be sorry.

Our new landlord gave us free reign to paint our apartment as long as we used Kelly Moore paint i.e. «none of that cheap sh*t.» Went in here 45 min before closing and figured we would have to come back another day because we couldn’t decide on the colors we wanted. The salespeople didn’t make us feel pressured to hurry it up. They actually told us to take our time. Finally made our decisions 20 min before closing, got 7 gallons of paint mixed and were out of there with 5 min to spare. One of the employees even helped carry the gallons outside.
Had no issues with the quality of service, however, we did witness some customers who were being hilariously incompetent. This lady went in there trying to exchange something because she got the wrong size and explained to one of the salespeople that she was in there yesterday… so no need for her to bring in a receipt for proof of purchase or to help them determine what the hell kind of tool she bought because SHE CAME IN YESTERDAY. They helped her regardless.
This other lady asked the salesperson for a quart of «flat» paint and when she went to the counter to pay, she asked if it was glossy because she needed glossy. The guy was dumbfounded, «You told me you wanted flat.» Instead of admitting she didn’t know the difference between the different paint surfaces, she asked him if there was a sample she could look at and asked if it would take long to mix the paint. She wanted him to mix a batch of paint just to look at it and I’m pretty sure she was expecting it to be done for free. Oh and as we were waiting outside for a cab, the lady came out 20 min after closing because she’s special.
In conclusion: 1) Kelly Moore paint is not «cheap sh*t» 2) Kelly Moore’s employees are patient and helpful 2) I now know the difference between flat and eggshell (eggshell is washable due to its low gloss and perfect for the kitchen when you have a lot of windows and don’t want to be blinded by semi-​gloss) 3) customers like these are the reason I could only tolerate 2 days working in sales 4) Yellow Cab and Luxor do not come to the Sunset District/​InglesideParkside in 5 – 20 min or at all for that matter but I probably won’t bother to write reviews because everyone already knows they suck donkey balls.

I’m only giving them two stars instead of one cuz my bf doesn’t want to be mean.
We went on a random weekday to get paint stuff for my Bf’s mom to paint her room. They had a parking lot right outside. We went in. And it was just us and a couple of workers. They greeted us and asked us of we needed anything. We said yea and even made it obvious we didn’t know where to start looking. The employee just kinda shrugged it off and pointed at things and left us on our own… okay…
So we kinda looked and read labels and figured it out ourselves. Then we wandered around looking for the paint color and i could hear them chitchatting for awhile before they asked us if we needed help.
YES WE DO! My goodness. Ur store is empty. I’d think you’d be bored and more than happy to see customers! Guess not.
Finally got what we needed and left. First thing I thought of when we left, I need to Unilocal this place. Horrible! But my bf thinks if I went alone, they’d have paid more attention. Haha

Now granted, I mainly came in to get some advance information on painting my place. Maybe every other person comes in with that same purpose and doesn’t buy anything, so the staff just doesn’t want to give out free information. I don’t know. But I figure that everyone comes in with some intention to buy, whether at that moment or later. And if the service and price is right, they will buy.
Here is my experience this afternoon. Came in 4:30pm Sunday afternoon. Absolutely no other customers inside. Two sales people behind the counter just gabbing away about their personal lives. Walked near the counter and caught one sales person’s eye. Said I had some questions about painting my place. I started walking towards the brushes and rollers thinking he would walk over and give a spiel about the products. Nope. I turned around and he stayed behind the counter. So I went to the counter to talk to the him. I asked about the equipment needed to paint my entire place. and I asked some questions about primer. Basically the sales person gave me some general answers that I already knew and that anyone could get from the web. I learned more from watching HGTV. The best I could say is that he had the general façade of trying to be friendly but you could tell that he just thought I was another lookey-​loo and he just wanted not to have to work the last 30 minutes of the day.
Dear sales person; Yes I was interested in buying paint from my neighborhood store instead of home depot, and yes I would have bought paint here and no I won’t anymore.

I went to the Kelly-​Moore on South Van Ness, and they completely redeemed the Kelly Moore experience for me. Knowledgeable, helpful and fast. I don’t need a big smile and friendly voice to get paint. I just needed exactly what the customer service reps at South Van Ness did.

Thank you to the wonderful staff of this store. So helpful, so knowledgeable, so patient and so nice. I got great non-​toxic paint and primer here, along with tons of useful advice. I’m sort of handiness-​challenged so it’s great for me to be able to rely on the good advice of people who know what they’re doing. These guys do.