Kenny Heller – Wells Fargo Home Mortgage

I highly recommend Kenny! Kenny helped us with our mortgage loan, and from start to finish, the entire process was smooth. He provided step by step details, managed our expectations well, communicated at every point and was very responsive. In my line of work, I see alot of mortgage brokers, and Kenny is by far the most professional and easy to work with.

As a Realtor, it is extremely important that my buyer clients work with a strong mortgage broker, as the strength of the lender can make or break a deal. It was SUCH a pleasure working with Kenny Heller, as I had complete confidence in his abilities. He is very proactive, a great communicator, honest, down-​to-​earth, and an exceptional advocate for his clients. In this competitive marketplace in San Francisco, it is necessary to move very quickly, and Kenny really delivered. Kenny made sure that the buyers were fully credit-​approved in advance, to save time after their offer was accepted. He also helped us to carefully research some «fixer» properties when my clients were considering writing an offer without a financing contingency, to determine whether lender might want to have some health & safety items cleared up during escrow. I love that he is such an open communicator, and so involved in our process, as it helped us to write the most competitive offer, while still respecting the risk tolerance of the buyers. He knows how to get things done, and get them done right the first time. I would wholeheartedly recommend Kenny Heller for your mortgage needs!

I’m a long time BofA customer (since 1990), and I switched to Wells Fargo happily because of Kenny. Kenny is a true professional. Not only that he took time to understand our needs and our situation, he led us through the loan application process from start to finish diligently. On the day we closed escrow, he even took time to show up at the escrow office to greet us.
My husband and I have dealt with BofA’s home mortgage service before, but Kenny’s service and knowledge was by better than what we experienced with BofA. Kenny really made us feel like we were the most important customers to him, and my heart felt appreciation goes to Kenny for that.

Kenny is the best. End of story. We were extremely happy and grateful for the way he was always on top of our loan process, guiding us and following up on our questions in a swift and thorough way. He really went above and beyond to orchestrate our experience with the Wells Fargo team, even when he was abroad on vacation. When we had to delay the close date, Kenny was very communicative with us and our real estate agent so there were no surprises in our expectations. We could not have done this without Kenny’s help – if you’re looking for a loan consultant, give him a call.

Buying? You need Kenny. Believe me. Hire him. Now.
With rates similar across most banks (and Wells Fargo usually matching the best deals out there), the difference in closing a mortgage is customer experience. Kenny Heller is so good at service it’s scary.
With other mortgage folks I’ve worked with, they’ll return a call tomorrow or at the end of the week. Kenny will take your call and call you back instantly. He’s fielded my calls at restaurants and returned them from the gym at 7PM. He’s whip-​smart, enthusiastic, upbeat and pretty damn funny when the occasion warrants. He explains things in as much detail (or as little) as you want. And if he doesn’t know something, he finds out. Now.
But most of all, Kenny is able to patiently navigate the glacial entity known as the Wells Fargo underwriting group, which on both of my deals sometimes seemed to be absent any sentient life forms. But Kenny went several extra miles to melt the ice cap and move things along (and calm me down when necessary), and eventually my deals got done. No way it happens without him.
My realtors have been in the business 30 years, and they think Kenny Heller is the best mortgage banker they’ve ever worked with. So do the title companies on both sides of my transactions. So do I. Hire him.

Kenny and team were simply outstanding. We did a significant amount of research on lenders and are so lucky we went with Kenny.
Despite going up against another offer with fewer contingencies, ours was accepted due exclusively to Kenny’s expeditious financing. We could not have been happier with the entire experience. Being first time home buyers trying to navigate the SF real estate market, it was great to have the team at Wells Fargo walk us through all the particulars. Kenny and team’s communication was always timely and precise.
We could not recommend this service highly enough.

I’m closing my first deal under the new TRID guidelines with Kenny and he has made it the smoothest transition. He was able to provide full loan approval and close within the same competitive timelines as before the new regulations. I’d greatly recommend Kenny and his team if you’re looking for efficient service and effective communication.

Kenny Heller is a true professional when it comes to the business of lending money. Knowing Kenny for many years, there could not be a better choice to go to whenever you are in need real estate financing. He is extremely thorough, detail oriented, and an excellent communicator. With the constant changes that occur in this industry, Kenny works hard to stay ahead of the game and to make sure he delivers quality results.

Update: It’s been almost 3 years since I refinanced with Kenny Heller (with a Wells Fargo loan) and my rate is still better than most of my colleagues/​friends who continue to refinance! I’d definitely recommend Kenny Heller to friends and family, without hesitation.

TL;DR: we had a bad experience with a different lender and superhero Kenny Heller swooped in and saved the day.
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My wife and I were deep in the process of applying for a first mortgage with another lender when we became fed up with the poor service we had been receiving. The farther along we got in the process, the more people got involved and the worse the communication got. We were frustrated and had lost a lot of trust for that lender. We expressed these concerns to our wonderful Buyer’s Broker, Lorraine Meier at Zephyr, and she referred us to Kenny Heller at Wells Fargo. The difference was astonishing.
From the very start of the process Kenny took the lead and helped us get from start to finish remarkably quickly. He offered better rates and a better mortgage product, and the level of service was unquestionable. When new members of the team stepped in to take care of different parts of the process, Kenny stayed in touch and kept on top of any questions we had. He communicated effectively with us, Lorraine, and the rest of the team at Wells Fargo and made the pre-​approval, approval, and closing process a relative breeze. He knows the Bay Area real estate market and understands the speed and accuracy that it takes to close a deal.
We are SO glad that Lorraine sent us to Kenny.

Kenny Heller at Wells Fargo re-​defines diligence. Kenny Heller and Jennifer Chau were on top of the file ²⁴⁄₇ and kept our deal alive and our timeline intact during unanticpated delays in the underwriting process. Kenny Heller is knowledgeable, responsive, and a go to team player. Every day of escrow delay represents real costs to a seller. Kenny and Jennifer saved the day (and the dollars for my seller). See Kenny Heller’s name attached to offer makes that offer more valuable. Thanks you for your wonderful efforts and your personal touch. It made all the difference.

1^st Time Homebuyer
Market: San Francisco
Competition: Extremely High, beat an all cash offer
Kenny and team were absolutely fantastic throughout the entire mortgage process of pre-​approval through loan funding. My own personal bank where I am a «private client» could not even make the exceptions that Kenny was able to push through at Wells Fargo — and for that, he is #1 in my book!
Kenny’s expertise and professionalism led the seller to be confident in a 17 day close and even beat out a similar all cash offer. Kenny called the listing agent on the offer date to give them the confidence that they needed in order to accept the offer and was hands on until close.

I’ll be the first to admit it, I had no idea what I was doing when I recently purchased my home in San Francisco. I knew what kind of market I was getting myself into, but you never really know until you get into the mix of things.
Kenny was amazing. What was extremely important to me as I was selecting my realtor and mortgage consultant was trust. Kenny really came through for me, he’s professional, very knowledgeable, responsive (he texted me while in the middle of a Japanese typhoon — how about that for dedication), was honest about what I could do and what I couldn’t and kept me and the process on track. I’m walking around like a chicken with my head cut off and Kenny is there making sure I do everything to get competitive offers out.
Guy is legit.

If there is a 6 stars rating, I will definitely put it on without a doubt. Very patient, organized and professional loan consultant. It was a complete smooth and worry free process to work with Kenny. I was lucky to be working with Kenny for my first lovely home.
Again, highly recommended!!! Kenny is worth more than 5 stars.

As an agent, often times I need to find my buyers a reliable lender. It is important to work with someone who is honest, efficient, timely and most importantly trustworthy, Kenny is just such a great mortgage consultant. Kenny is always reachable, even on the weekend.
My buyers describe Kenny as someone who is professional, knowledgeable and reliable. One recent example is that Kenny was able to get the loan final approved in less than 10 days, and everything turned out exactly as he said it would. As a result, there’s no delay and we closed escrow on time. The response time, whether phone or email, was extremely helpful throughout the loan process.
Chang Tsang, MBA, REALTOR®
LIC# 1 968 906
TEL 415.860.9668
FAX 415.426.2128

I strongly recommend you choose Kenny as your mortgage broker. I recently bought my first home, Kenny helped me to get loan approved within 10 business days, and the interest rate is great. He is full of experiences and following up every step with buyer, buyer’s agent and title company closely to make sure all transactions got completed on time and smoothly.
I will definitely contact Kenny again if I need any mortgage advices!
thanks a lot, Kenny, I owe you a nice dinner!

Kenny is by far the best agent I’ve worked with and I’m on my 3^rd operation. He’s always been very efficient in a process that’s usually fraught with delays and is great at finding all the best options and programs.
I’m definitely calling Kenny the next time I need a mortgage and you should do the same.

Kenny was simply terrific as our mortgage consultant for a new-​build condominium in San Francisco. From the very beginning, he was very approachable and thoughtful in managing our application and provided timely guidance during various steps of the process
Having just moved from the East Coast, several aspects of purchasing a property in California were so very different, and can be overwhelming. Kenny patiently answered our questions and kept us on track. He worked with our real estate agent, the title company, and the seller’s office to ensure that all key steps were completed in a satisfactory and timely manner which kept us reassured on so many levels. What we really appreciated was appreciated his willingness to find solutions to potential issues so that the timeline was not delayed.
Working with Kenny and Guild Mortgage was a pleasure, and it highlights the difference between working with a large bank and a smaller mortgage company that can offer more personalized experience. We very much enjoyed working with Kenny and, if we are ever considering buying another property, will definitely would like him to be our mortgage consultant again.

To understand the weight of my appreciation, you must understand my situation. I recently moved to the Bay Area from Charlotte, North Carolina for a job in San Francisco. After less then a year, I decided to buy my first home (rent was getting out of control). As I begun my search, I had a hard time understanding the ends and outs of the real estate market in the Bay Area (unlike anything I’ve experienced). That all changed once I met my realtor and Kenny.
I was lucky to have Kenny as my loan broker. He was extremely communicative and made sure I understood every step of the process. In working with Kenny, the first thing you’ll notice is that Kenny talks «with» you, not «at» you. He’ll make you feel comfortable in asking questions about anything. Taking the time to make sure you understand whats happening with the process. To that point, the one thing you’ll really respect about Kenny is that he looks out for you behind the scene when you least expect it. Making sure everyone involved has your best interests. I not only brought a new home, I made a new friend. Looking forward to working with you again.
Thanks Kenny!
PS. Shot out to Kenny’s assistant April Wise. She’s a charm! She was very friendly and helpful in collecting my documents.

I recently bought my first home and was lucky to have Kenny as my loan broker! He was extremely communicative and made sure to explain every form that came my way so that I wasn’t in the dark during the crazy, stressful process that is buying a home. I would wholeheartedly recommend him to anyone looking for a trustworthy broker!
Thanks, Kenny!