Kiehl’s Since 1851

I went in for a sample of a Serum I’d found on YouTube called «Midnight recovery». Sophia gladly helped me when I asked her for a sample of the product. She even went over the application process and benefits for dry skin. She wasn’t pushy or promising this serum would make me wake up with a fictional Jlo glow. I really appreciate when an associate can be honest and not commission hungry. She also threw in a morning serum for dry skin. I will definitely buy products in future.

2 stars because: the staff who helped me were unpleasant and one of them literally refused to give me sample even though I just paid almost $ 100 in this store, store was a little bit small and gives a too crowded feeling.
This Kiehl’s store in this location, is undoubtedly one of the stores with the worst customer service. I went there three times and two of them left a bad taste. The first time I went there, everyone was ignoring me and kinda busy with themselves, I approached one of the staff and told her that my skin was red due to one of the products and asked her if I can exchange with more suitable product, and what would she recommend. She said she never heard anyone have allergic reaction to their products and told me I can’t get a refund, even though I told her I just want an exchange, duh… I did get another product, though. The second visit was ok, I was greeted by the only male staff there and he was very friendly and helpful. Shirley rang my purchase, she was friendly, all smiley and answer all my questions. She also gave same samples to bring home and explain what they are.
The last one was the worst. Once again no one greeted me even though I was THE ONLY customer at the time. So I was like, okay… that’s okay-​I know what I want anyway. I went to the shelf and got what I want, but then I notice a product that I have never tried before, so I asked one of the staff, yes … you, the Asian lady with long face, long hair and fake eyelashes without tattoo sprawls on your chest, about it. She reluctantly came and gave me short answer and turn around. I ended up buying two products. I know I can get 3 samples for every purchace. So, during check out I asked her if I can get some samples, and told her which ones I want. She gave me one. I asked for the other one, she looked at me, turned around, got the sample that I one and gave it to me without saying anything. I asked her another sample for another product, the crème the corps, she told me to just try it on the store. She refused to give me the sample. And that’s why I rather shop online, or go to other Kiehls than get upset whenever I come to this store.

I have only one other experience to compare this Kiehls too. Walking in, I noticed 3 ladies in white jackets behind the counter gathering around a new shipment chatting about their weekend plans. When I grabbed one of their attention and asked about a product, she seemed reluctant to leave her new found treasure and assist me.
I tried the Soy Whipped Cream (which was amazing for my elbows and hands not too greasy, perfect warm scent) and it felt good but to make sure the mild scent would be ok and my skin wouldn’t have a later allergy, I asked for a sample to take home. With some shifting and what seemed excuses, she stated she doubted there were samples of that product as she dug through some shelves and found the sample. She handed them to me and turned around without any other questions or good bye.
Welp, thanks for the free samples!

I love Kiehls, they have great products and I love how everything is set up in the store.
Let me address the customer service issues, yes the people in there are a little la-​dee-​da and it takes YOU getting their attention to well… get any attention. BUT let me give you guys a tip-​the people working there are great if you «work» with them.
I have a good experience because every time I walk in there this is what I do. I’m extremely confident, I come in having an idea of at least what product or range I want and know what my face is like so I can explain it easily. If you don’t get approached right away (I’ve never had an issue besides one time) you go ahead and walk up to the person, smile, and say «hey can you please help me out with this? My skin is … And I’m looking for… I really love Kiehls products and have tried… and this has/hasn’t worked for me.»
If it’s your first time and you’re not sure what you want or need, the way to walk away with a bunch of free samples and not purchase anything is to say this «I’m new to Kiehls and have heard great things, Id like to try a lot of new products as Id like to replace my skin care line but I’m not sure where to start. My skin is like… and my concerns are…» If they try to sell you something, say «I’m really interested in this, as well as that and Im just not sure what would work best for me, do you have any samples I could try to see what would be best?» And they are always wonderful and hook it up with samples.
If you know you’re buying something for sure how to get samples: Another route is «I tried the sample of… you gave me last time and I really liked it and would like to buy it, I’m interested in more of the line and some of these other products, do you think I could try samples of some of these?»
I have a whole line of Kiehls and have been using their samples for the past week, it’s wonderful. I really love the store and their products. :)

worst customer service. i usually order all my kiehls online but since i was in the area i decided to drop by. There were more than 5 associates at that time, just standing there not doing anything but chatting. nobody said hi, nobody helped and when i got to the register the lady who just rang somebody up walked away and was like (after a couple of minutes) «oh were you ready?». Obviously yes. (Hello? what are you stupid or something? Or maybe just plain lazy) Super tiny store with tons of useless associates just walking around. Probably will stick on ordering online or boycott kiehls altogether. I always get good customer service with loccitane and their products are wayy better!

The place lacks any customer service. They don’t even acknowledge when you come into the store, let alone attempt to help you with any questions or even try to sell their products. I don’t understand why the sales people bother to work. They just chat amongst themselves and barely regard your existence. Boo, don’t waste your time in this particular store, esp for the prices they charge. I am a Kiehls’ fan but I will either buy online or frequent another location.

Literally the worst service I’ve ever gotten at a Kiehl’s. Walked in at 3 in the afternoon, not one of the 5 employees in lab coats greeted me, and only one managed to crack a smile.
In any case, I headed over to look at some facial cleansers, and it was then that the woman who smiled at me came over to offer her help. So I asked her about the calendula face wash and proceeded to try it out on my skin. It was only then that she told me that they don’t have a sink. I was like, «Are you kidding me? You couldn’t have told me that before I squeezed all this sticky stuff onto my hand?!» So I had to use one of those ghetto spritzers that you use to water your plants to try to get the face wash off my hand. Then, she suddenly disappeared to help another customer while I was «washing» my hands, without so much as an excuse me. I was like umm I have more questions, so I looked around to see where she went or if someone else would come help me, and my goodness, the employees tried so hard to avoid my wandering eyes. Finally, this older gentleman acknowledged me and I was able to complete my inquiries. In the end, I walked away with two samples of facial cleansers without buying anything.
It is abundantly clear that the employees here are not paid on commission; otherwise they would actually provide some customer service you know? Nonetheless, their nonchalance is absolutely inexcusable in a store in which you can easily drop $ 50 on a single product. Heck, I’ve gotten better service at Bath and Body Works for gods sake! In my opinion, the level of service should match the price tag, and they shouldn’t expect customers to know what they’re looking for. I mean what are they even there for if not to share their skin care expertise?

The staff here was helpful and attentive to my needs.

You basically have to run pass interference to get attention of people working there, they make it really hard to know if they are helping someone, or just standing thinking about the meaning of life. But once you get in their face and ask for help, they are in fact HELPFUL and know their product front and back. The blue face wash for acne prone skin is the SHIIIIIIIII*. They will hook you up with samples, and aren’t aggressive overly about sales.

Like what everyone else here has said, the workers here ignore their customers and «strain» in lifting a finger to acknowledge customers.
You literally must know what you are looking for before coming here. If you’re clueless, be ready to overspend and pay on the poor advice given by the «uncertified» wannabe dermatologists here.
I came looking for their famous serum and saw that the item display was poorly done. Last bottle with poor packaging doesn’t inspire me to buy.
Only when I was on my way out to leave did I get any acknowledgement from the staff. All I can say is unbelievable…

Worst customer service. Thank goodness I already knew what I wanted. Makes me a little sad spending my money there. Unfortunately I really needed my skin care or I would have simply left the store. :(5 workers all doing nothing but staring. Nice. Thanks.

Kiehls Westfield Center shop had some special activities to spoil customers today for the Lunar New Year. Arianna was really sweet and gave me a massage for my two hands. This felt wonderful after a week working on the computer. She used a Kiehls oil and then some lotion which left my paws feeling really fine.
Since I bought a Kiehls product today in the store, I also got their special offer of 8 samples — fantastic. I will definitely return and hope to get help from Arianna again. She was the nicest salesperson.

I stopped by the store so I could check out the Kiehl’s Facial Cream that my friend recommended. When I walked in I was greeted by Clarice who was very informative and hooked it up. Since it was my first time visiting Kiehl’s she gave me the low-​down on all the best selling products. The best part was she offered me some samples to take home for me to try. I would keep an eye out for their promotions. The most recent one was 30% off which is quite a bargain. You can also place orders online and receive free shipping for products over $ 50 and then get 3 free samples!
I’ve been using the Facial Cream for about a month now and have been happy with it. I like that it applies very smoothly and doesn’t leave my skin too oily. I have also noticed that my face is a lot more moisturized than it was before. I would consider ordering more of the Facial Cream once I am out.

This Kiehl’s in the mall isn’t quite as awesome as the one on Fillmore, or even the one in SFO. Maybe I caught them during an off time, but they were pretty curt and not interested in a deeper conversation like most of the other specialists I’ve seen.
I’m making a caveat that the store did have a few people in it, so that’s something to keep in mind. If you’re in the mall and you need a quick Kiehl’s fix though; this is the place to go.

I agree with Laura, Chris, Anh, etc. etc etc The workers just ignore you. They are sooo freakin snooty. i swear i’m at the La Mer counter trying to buy some $ 275 cream or something. Whenever I go to Macy’s, sak’s, Neiman Marcus to get cosmetics or skin care products, they are always willing to help!
Over here, they dont really care. I wonder why? I don’t think i looked homeless or anything but they didnt want to help me. They have about 3 workers in a 250 sq. foot store but not very willing.
I’m only giving these two stars because their products rock. but please, can you hire some better workers?

I used to walk by and dream of the day I could afford Kiehls products. That day has come, but the humble days prior will be missed dearly!
I dragged an abhorred Chong with me as she tried desperately to be the voice of reason.
«Olivia, I assure you, a $ 5.00 face lotion from Walgreens works just as well, especially for someone as young as you»
«Melissa, I promise you prevention is key»
«Olivia, christ it’s almost $ 100.00 total!»
«Melissa, it’s just a gift to myself, esp since my ex master the bastard won’t give me back my stuff!»
I was blasted beyond all reason during this transaction but it’s probably the only time I didn’t regret a ‘high times’ purchase. My best friend Chong continued trying to talk me out of it as ‘Elaine’ rang up my ‘cryste marine firming cream, and hydrating ‘ultra face lotion’.
Kiehls reigns supreme in customer service, I think the superior service alleviates any doubt or tension when making steep purchases here. Each time I’ve visited, all sales attendants answered every question I’ve had in full detail with ample info on benefits I may not have linked to the product in question.
Elaine was very efficient, she laughed when I tried to buy the Testers, «d’oh!» She gave me a generous number of samples and explained thoroughly the perks and method of application. Even Nordstrom makeup counters and restaurants in the food court aren’t that generous with their freebies! I’m always thankful for the samples I get from Khiels because they drive my decisions for future purchases.
Best customer service EVER. The only time I hated it was when I was certain this one pretty miss was being way too friendly with my ex master the bastard, and then I fantasized her head beneath the blade of a guillotine — — KIDDING.
I walk out of the store gleaming and I turn around to see the opposite written in Chongs expression. Eyes huge like saucers, mouth gaping open and an inherent urge for me to return everything immediately. This is the same girl who can spend her $ 100 on weed (just like me :) and call that a feasible purchase.

Back-​handed compliment alert! I was browsing at hair stuff here one day, and one of their salespeople (sporting the costume-​y signature Kiehl’s white lab coat, natch) told me that she thought I was «courageous» for not coloring my hair.
Sure, I’m sportin’ some silver streaks, but I happen to think that just adds to my foxiness. I don’t color it because a) I’m fine – so far – with being a silver fox, b) I’m lazy, and c) I’m hair-​change-​o-​phobic. Not because I’m some brave warrior fighting the good fight. Not because I’m rocking some all-​natural-​but-​kinda-​self-​hating-​about-​it philosophy.
So… whatever. They’re generous in doling out free samples, and I sure do like free stuff.

Kiehl’s men’s alcohol-​free herbal toner is the best aftershave product in the universe. Some think the store’s aesthetic is hip, others dated. But the products rock. Don’t be a fool, wade in the luxurious personal service they’ll provide for your head-​to-​toe body care needs. And who doesn’t love free samples?!
Need help finding it? It’s in the 5^th & Market end of the Westfield/​SF Shopping Center on first floor, close to A&F and L’Occitane. Store #168 on your directory.

I read Men’s Journal magazine because it is not as outdoorsy as Outside and not as Metro as Detail magazine. So when they advertise I usually look for the products advertised thus the search for Kiehl’s facial products.
Since I found out that the M___y’s in San Francisco doesn’t carry Kiehls I located the store on Market St. This store has all of the products and the staff is very helpful. Matter of fact I ended up buying some facial fuel with a SPF 15 which helps reduce the harmful effects of the sun while driving. The asian male associate recommended it to me since he noticed I had some sun damage on my face. I looked at his complexion and it was obvious he did not use Pro-​active as a teenager. Touché.
The store has many testors to try the different products and they give free samples when you make a purchase.

It’s curious that I’m often popping into Kiehl’s, as I’m a Shu Uemura skincare devotee and a Bumble hair product lover.
I think Kiehl’s appeals to my consumer curiosity. I adore travel size products, and there’s a foursided spinning rack next to the front door stocked with generous sized bottles of their best shampoos and conditioners that I love to throw in my gym bag, and it’s a great way to test run a product for a few weeks, which I did with their Crème de Corps body lotion, which I am now addicted to.
The salespeople here are super friendly and helpful, though I don’t often ask many questions since most of my purchases are impulse buys and random travel sizes. They usually wish me happy travels. And I never leave without a few free few samples that now occupy a good quarter of my medicine cabinet.
I recommend getting on their mailing list; they occasionally send out mailers redeemable for free products or $ off your next purchase.
I love the apothecary aesthetic at Kiehl’s. It piques my curiosity and aids in beautification to boot! Great combination!