Kouchak’s Oriental Rugs Cleaning & Repair

I’ve been looking for a new rug for almost a month & have been to most of the major dealers in the city. I went into Kouchak’s yesterday and found the owner to be both knowledgeable and friendly.
In fact, the guidance he gave me about selecting a rug was among the most helpful out of all of the people I’ve spoken to. He brought two rugs and a runner to my home and also helped me to better understand what size rug would work in my space. I kept one of the rugs on approval and just returned it today. Kouchak is gentleman and a great resource in the Bay Area for anyone looking for a high quality rug.

Very rude owner!!!
I was looking for a runner for my hallway and came across this store while I was walking on Sacramento st. As soon as I stepped in I greeted with this man in his late 50s (i figured this must have been the owner). First of all this gentleman did not simile at all. I told him about my intention for a runner. He asked me what my job was, where I lived and how much I was willing to spend (I was like Am I being interrogated or what). I answered all his questions. I don’t think he liked the fact that I did not give him a dollar range which he could play his little money games. Anyways he is still not smiling. He showed me two pieces. I did like the one and i was only ok with the second. He kept throwing your regular sales guy tacky pithing about quality, and price. Anyways finally he says «for you my friend it’s $ 600». First of all I did not know how we quickly became friends any ways… I wanted to take his card and get on with my search. When I thanked him for his time he literally «TURNED HIS BACK» as if I never showed up at his store in the first place. He almost wanted me to leave his store immediately because I did not buy his rugs.
Just stay away from this store. That’s all I can advise you.
Thanks for taking your time and reading my review.

Just PLAIN Rude, pretentious and unhelpful. Appalling customer service!
I was referred to Kouchak’s by a friends family that work in the carpet business here in SF for the cleaning and restoration of an antique silk rug that was my grandparents. When I called to ask if they offered cleaning services they said yes, definitely — what was my address they could come by in ½ an hour to take a look and give me an estimate.
Mr. Kouchak himself arrives at my home to view the rug and provide the estimate. He was knowledgeable and explained thoroughly how he would restore and clean it. He spouted off a price to me and I said I would need to speak to my mother about it first as it is her rug. He then jumped up and stormed out of the apartment saying good luck to you, I would have never come out here if I knew you weren’t going to pay me and have me take the carpet with me right now. You should have brought it to me, what a waste of time. I was appalled! When I called to ask about cleaning he said he would come take a look, we never discussed price or that he would be taking the carpet with him on the spot.
The carpet had been previously cleaned by another company in NY that didn’t do it correctly — they had agreed to pay for the new cleaning job to make amends for the bad job they did. I needed to supply them with a written estimate though so they could see what the cost was going to be before we went ahead. After speaking to my mother about it, we decided to go ahead with the cleaning. Finding a good rug cleaning and restoration service that someone can recommend is hard, so I figured I could overlook the attitude he had given me and get the cleaning done. I called the store to ask if they could send me a copy of the written estimate that he put together when he came to my home. He screamed at me and told me absolutely not, that I would have to bring the carpet in, pay for the cleaning first and then he would give me an invoice once it was done. That he doesn’t give estimates, this isn’t how he runs his business. I had to hang up on him because he was going off screaming at me about how big of a waste of time I was. SO RUDE! Who has ever heard of a business refusing to give a written estimate? Hello, no kind of a contract or business agreement for services to be provided, especially on something antique? The service he was going to provide was going to be well over $ 1,000 and he wanted cash on the spot.
Stay away from this place!!! Especially if you cherish your antiques, who knows how they would handle them if they were willing to treat a possible customer this badly!