Lab Corp

Terrible service. Unwilling to help. Stared at a form from their online registration clueless. Had to leave without any assistance.

Originally I went through the lab at One Medical but my doctor said going through a Labcorp office will get her the results faster. I brought my standing monthly order to the lab and it went alright. Wait was really long, they seem disorganized.
The last two times, however, has been a shit show. They’ve lost my paper work twice and I’ve had to wait another day to get new paperwork faxed over. What is the point of a standing order if I have to get new papers everytime? They don’t have any records in their computer system, which is ludicrous. Don’t go to this location, staff will lose all your paperwork and not bother to say sorry.

I will NEVER return to this place again. I received routine blood test results through the Brown and Toland web site and basically it said my blood work was so bad I was at death’s door. They hadn’t bothered to contact my doctor, even though the lab results were so bad I should have been in acute renal failure. The good news is I’m alive… I had to get retested today– this time in the hospital lab. The blood test they did was totally wrong. I don’t know what is worse– the botched blood test, or the fact they didn’t bother to notify my doctor of supposedly a life threatening condition. Don’t go here.

Came Saturday at 8 expecting a line since no reservations were available online, but I was called up shortly after signing in. I have a hard time getting my blood taken as I often blackout and experience other negative physical effects. I don’t remember names so I apologize for the age/​race descriptions. I also may be wrong about age/​race as I wasn’t all there. The Brazilian woman was extremely patient, kind and efficient. She distracted me, was comforting during and after the procedure, and made me feel I wasn’t any trouble even though I required a lot of help immediately following the blood draw. The young black lady was also very helpful and concerned in a way that didn’t make me feel too childish.
I hate to do this but have deducted a star because of the lack of professionalism and general gruffness of the older white woman with the Limited Too headband. She repeatedly asked if they had gotten the blood and spoke over the young Asian woman who I spoke to just before leaving. Her comments and presence were completely unnecessary and not helpful. The rest of the staff was wonderful and competent and my experience would’ve been better without her.
Also please note there are no beds at this location!

This was by far the worst medical experience I’ve had in a long time. I’d like to thank brown and toland for treating their clients like medi-​cal cattle and forcing us to use this shitty lab that is not even convenient to most medical offices. Now as for this lab — it was like run like a ghetto lab. Disorganized. Some staff had attitudes and acted like they didn’t want to be there. One had her lab coat tied around her waist. The waiting area was stuffed to the gills. I saw people coming in but rarely seen people coming out. That’s because there is only 2 draw stations. I saw maybe only 2 techs so really wat is the problem
Here? One was standing around not drawing blood just hanging around bullshitting with the tech. The wait seemed rather long. True I didn’t have an appt but no lab takes over 30 minutes to draw blood!!! Never again

First of all this location is reasonably close to me by muni then a quick walk. I had set up an appointment online already so I was all set. Walked in was greeted right away by the ladies working there and they were super friendly. I was 15 minutes early but they took me within 5 minutes of getting there. Sat down the nice lady made drawing blood a breeze and it was over and done in minutes ! Its nice and clean in here. I recommend making an early appointment if you have to fast as you’re starving and if you make a late appointment you think you’re going to pass out if you’re like me and are used to having breakfast first thing !

The worst, most disorganized staff I have ever experienced. Seriously, where did they dredge these people up?
I had an appointment, and they didn’t even check me in until 20 minutes after my appointment was supposed to have happened. Then they kept helping every other patient who was there without an appointment before me. What is the point of making an appointment then?
Mind you I had plenty of time to sit in the waiting area watching the employees kind of walking around like zombies, staring at computer screens. I felt like I was being punked. This couldn’t really be how these people behaved at work. And at that snail’s pace! Where are the hidden cameras picking up my facial reactions?
The last straw was when I heard them call the guy with the appointment time after mine. I demanded my paperwork back, and walked down the street to Quest Diagnostics. Got my blood drawn with no appointment in about 2 minutes.

Unreal horrible incompetent rude service. A total racket. A sad reflection of what’s wrong with healthcare in the U.S.

Five stars because yay, I don’t have gonorrhea or chlamydia. Don’t judge, I just have an overly cautious doctor and decent health coverage at this job. Safety first.
The phlebotomist was a bit cranky early on a Saturday morning, but warmed up once we chatted a bit. The procedure was quick and relatively painless. I mean the shot. The peeing was painless too, but I sort of covered that with the negative test comment I led with.
Docked one star because parking is «meh» around here, and the facility itself was dated. The bathroom toilet didn’t flush well because of old pipes, sayeth the casually printed sign hanging above it. So it’s not the medical wing on the Starship Enterprise, but it’ll get you done.

Convenient if you live or work nearby — and their website is easy to use — but how do they manage to always have such an unenthusiastic and impersonal staff? Room for improvement.

We thought this place was convenient, since it was close to where we live. We went there twice, the first time was ok, the gentlemen at the desk was nice and helpful, we went back the second time, they had a lady at the desk, she was super rude, didn’t look like she wanted to be there and had a bad attitude, once our turn came up the person who draws blood told us that we had to come back on Monday because it was Saturday and didn’t want to keep the sample there over the weekend before they mail it out. Anyway, we left and just for the hell of it we said why not try another place, sure enough we ended up going to 490 post street and got it done.
Goes to show you how incompetent the staff at this place is!!!

Depending on who takes your sample the experience varies. I had a very curt and bossy Asian woman that had no warmth. Taking blood samples can be uncomfortable for people and she seemed better suited for work in a bank. After I mentioned her lack of friendliness, she argued with me a bit then had another tech take my sample. This woman was very warm, courteous and human. Thank you for the pleasant experience!

I’m a sissy when it comes to getting my blood drawn.
Intramuscular shots with 5″ needles? I’m ok. Having major surgery, no big deal.
But the wooziness I feel as my blood drains into little vials (especially if there are multiples of them) and if the needle wiggles against the vein wall, I turn white and have the beginning of an anxiety attack.
(My little 7 year-​old boy who accompanied me for this last blood draw saw the distress I was trying to hide, patted my arm and said, «You’ll be okay, mommy.»)
That said, I like LabCorp’s convenient location where I almost always get parking nearby (and it’s a parking challenged neighborhood, go figure) and the pleasant phlebotomists make it practically painless.
Well, most of the time.
They seem to take most insurance plans. My insurance company recommended LabCorp over Quest Diagnostics because LabCorp gives my insurance a generous discount — which means a very small/​no co-​pay for me.

I cannot stress enough how AWFUL an experience I had at Lab Corp!
I called in advance to make sure that if I arrived by 4:30 pm, they’d still be able to take my blood. The person on the phone affirmed that this would be okay. I arrived according to schedule, and then stood for another 7 minutes at the front desk while I heard the two employees, one male and one female flirt and joke around in the back, out of my view but certainly not out of sound range. I called out, «Hello?» several times before the female voice responded that she’d be right out.
When lab technician Ariana arrived at the front desk, she gave me a death stare and announced that they were no longer taking blood for the day because it was past 4:30 pm. I was decidedly annoyed by this statement, because I’d done MY part to get there on-​time, after having called in advance, and didn’t feel like I should be penalized for her dallying in the back room, basically goofing off with her co-​worker. I stated my case politely, and Ariana responded by arguing with me that she was only back there for a minute or two. At this point, I let her know that I’d checked my watch several times and was well-​aware of how long she’d been back there. She shut up rather quickly when I called her bluff and grudgingly started the paperwork to do my bloodwork.
Can I tell you just how mercilessly uncomfortable it is to have a pissed-​off lab technician stab you with a needle and take your blood?!! If I hadn’t really needed to get these labs done, I would’ve just walked out and complained later to management… but this was the only time I had available to get this done right away.
After she finished taking my blood, Ariana decided to give me another earful and basically told me off (in front of my husband, so I have a witness). She was excruciatingly rude and out of line. I felt very unsafe at that moment, not to mention worried that she might in some way intentionally sabotage my labs, because she was acting so unprofessionally. So rather than engage, I simply did not respond to her diatribe, and instead asked if we were all finished. My husband and I left at that point.
I won’t go back there. In fact, I’m still really traumatized that I had to go through that. I felt really unsafe in that situation, and don’t trust that if I went back to this location, that I would get good, or even decent service. There is no doubt in my mind that Ariana has no business working at Lab Corp, no business being in a job interacting in with the public at their most vulnerable moments, when they might be dealing with tremendous medical stresses already. She neither knew nor cared what I might be going through, and even though I did my due diligence by calling ahead, being there on-​time (which was a lot of effort on my part, btw), etc., she STILL thought it was okay to verbally abuse me.
Not okay. Lab Corp, please rethink keeping this woman in your employ. She is a liability for your business.
To everyone else? Find a different lab. You’ll thank me later!

Friendly and efficient! I came on a Tuesday at 8:30am with no appointment and was in and out in less than 10 minutes.

The staffs here are great! Been here twice and my husband once and we both had a nice experience (since having your blood drawn isn’t so fun). Wait wasn’t long at all (I did not have an appointment both times). I’ve been to other Labcorp i. e Ocean Ave, Lakeside. And they were ridiculously RUDE and the wait was over an hour.
Thanks Labcorp on Noe St for the not so scary experience.

Very unimpressed with the Labcorp in the castro this am. Wishing brwn & toland still allowed use of Davies lab. Slow & disoraganized at best. Little to no privacy for registration or lab. Space reminded me of an unfinished store front tossed together. Long waits and limited staffing. Lab staff was friendly, front desk less so.

WTF? This morning I was told my service dog would have to be «tied up outside on the sidewalk» when I was having my blood drawn.
The staff said that Lab Corps now has a «NO DOGS» policy after an incident with two untrained pities.
There was no way I’d leave my very adorable and well trained apricot poodle service dog on the sidewalk.
I asked to speak to the (offsite) manager but he did not call me and it’s after 5 PM now.
To the staff’s credit they accepted my compromise to simply allow the dog to lie (silently) on the floor outside the drawing station a half hour after my scheduled appointment.
What a shitty employer to tell it’s staff to try to enforce an illegal policy as if the receptionist/​medical records clerk/​phlebotomist doesn’t have enough to deal with.
If anyone is interested in the service animal law Google: «DOJ Service Animal 2011» for a very informative two page pdf.

What’s up with the rude staff. All you have to do is say please and thanks to make people happy. and for gods sake we don’t want to hear the staff joking after being rude to paying customers.
Thumbs Up — nothing comes to mind
Thumbs DOWN — RUUUUUUUDE and the girl at the counter hates her job

I don’t know why the bad reviews but then again, everyone’s experience is not the same.
I’ve been going to them for the last 8 years for all and any blood work and related testing, starting from the time that that location was the Stanford center providing the same service. And the place has always been highly recommended by my GP Bill Owen Jr. MD who sits at CPMC Castro. So its a win-​win situation for everyone.
I always make it a point to make an appointment (though you can walk-​in as well), I always arrive on time, sign in, give my paperwork and then take a seat and look out longingly at L’ardoise (the french bistro) across the street. In 5 minutes, I get called in by a lab tech, in another 5 minutes they’ve drawn my blood and taken all other samples as we chit chat and in under 15 minutes, I’m done and on my merry way.
The team there are professional and get to the point. Folks, we’re going there to give blood, urine or stool samples… not exactly the place where friendly banter is the norm. :)
My partner and I both go here and can vouch for the work, the place and the great team who all work here.
Finito.