Laundry Locker

Background: Clever and convenient idea for dry cleaning. All you do is put your clothes in a locker, lock it up (which can get confusing at times), and go online and put your order in. Within 1 – 2 business days your clothes reappear… They have tons of locations throughout the city as well!
Details: Laundry locker is about COMPARABLE to the SF city rates for dry cleaning, which unfortunately is pretty expensive. I do appreciate how their prices are availble online, they often have random deals and coupons (shop around for deals online from them or sign up for their emails)
They give you a FREE VIP bag on your first use of laundry locker for your dry cleaning, which is really great. It’s a big sack that can be used as a garment bag. Thumbs up!
Once, they literally destroyed one of my favorite dresses. It was a pricey dress that came back with a GIANT water mark style stain. I was ready to cry my eyes out. So I wrote them an email and they fixed it. They took back my dress, recleaned it, fixed the problem and offered immense apologies! Talk about good customer service!
The Verdict: I really like their concept, their customer service, their convenience. What kills me is that they are pretty pricey and I often go out of the city to do my dry cleaning unless if it’s an emergency in which I turn to trusty laundry locker!

So disappointing. A friend recommended Laundry Locker to me and I was really excited to learn about the convenient location at UCSF. I dropped my clothes off in one of the lockers on a Thursday afternoon, thinking that it would be ready Saturday. I got a message the next day from LL saying that I needed to call/​email to clarify what I wanted to be done with the laundry (wash, dry clean, etc). I thought it was fairly clear that it was wash&fold, but thought OK they just need to make sure etc. Emailed them and let them know it was wash&fold. 2 days later, get ANOTHER message asking me to clarify what I wanted done with my laundry. REALLY?! Called them this time and told them it’s wash&fold. Finally completed the order on Tuesday but I get another message saying that I need to go online and pay. Isn’t the beauty of having a service like this supposed to be that everything just happens without any effort on my part? Why can’t you just debit the card that you already have on file? And it was $ 27.00 (with a $ 5 discount), which is pretty outrageous for 2 loads of wash&fold (especially since it took 5 days. AND I’m missing some clothes! Not anything expensive or anything. Just socks and hair ties (at least that’s all I’ve noticed so far). Mostly just annoying that I now have to go buy replacements. Never ever will use this service again.

I had to add this location on to the multiple other Laundry Lockers here on Unilocal,just so the UCSF community would know about it.
There is no reason to ever use a laundromat in the Parnassus/​Inner Sunset area when Laundry Locker is in the Milberry Union. Laundromats are now dead to me. I love the business model: drop off a bag full of dirty laundry at any time, receive a bag full of clean, extremely neatly wrapped laundry back within 48 hours. Never wait in any lines, never have build your schedule around it, and never need any cash. It’s totally awesome. I may never do my own laundry again. They do a lovely job, reliably, and the price is just fine. (Don’t tell them, but I’d probably pay more — my laundry looks better when they do it anyway, and I don’t have to hoard quarters!)
This review is based solely on their wash and fold services; I haven’t tried out their dry cleaning and shoe cleaning/​fixing services, but I plan to soon. Life is too short for laundromats! Vive le Laundry Locker!