Laundry Locker

Laundry locker is a tech company, that hasn’t worked out it’s technology, and needs to learn about fabric care. I want SO badly to love them, and to use them. The fast turn-​around and after-​hours access is undeniably great.
But they can’t stop losing, ruining, or misplacing my clothes. A short history of what I’ve been through:
1.
On THREE pairs of pants, mind you, over a year period, they put the unremovable sticker on the OUTSIDE of the pants, thereby ruining the pants. On two it was the cuff/​turnup — which shows of course — but seems to confound the assembly line, as explained by customer service. They are instructed to put the sticker on the «hem» and look for it there, but somehow the idea of a cuff is too foreign. This happened twice AFTER I added specific instructions on my account to place the sticker on the clothing tag, or seam allowance.
2.
They held my clothes hostage once — after violating the above rule (ruining the pants) — but not wanting to admit it. So the CS agent called, said in order to process I must agree to have the tag in the hem, but she actually was covering up for the fact they already had done so. I said forget it, and return the pants to me without cleaning. They came back with damage to the fabric where they ineffectively tried to remove the tag without harming the fabric. I called and complained, and the agent said it «must have been from some earlier cleaning» to which I explained I had bought the pants the prior day and they had never been worn or cleaned. Only then did she admit they put on the sticker and tried to remove it.
3.
A month ago, they placed my items in a locker, and texted me the WRONG pickup code. Made me go back twice convinced I wasn’t using the lock correctly. Finally they figured out they had used a 4-​digit code of a landline I connected and removed from my account 2 YEARS AGO! It wasn’t even on my account any more! When I asked about that, she said I hadn’t removed the defunct number from there «back office» records. (WTF?)
4.
The last clothing drop-​off has disappeared completely. I am waiting for someone to tell me where my very expensive clothes are. Their current theory: are you sure you dropped them off? I am sure.
5.
I have yet to be reimbursed for these lost or damaged clothes. It looks like I know have to take them to small claims. So much for the efficiency.
Except for #2 (the CR person who outright lied to me), every one of the people I“ve spoken with has been gracious and apologetic. And I haven’t, in fairness, found the time to provide receipts for damaged/​lost items, though I will do so. But the bottom line is, I can’t trust my clothes to them. And this is a laundry service, after all.
Great concept, poorly executed.

I put my laundry in the locker on Van Ness on a Monday morning before 9am and apparently its vanished into thin air. Its 3 days later and no one at laundry locker has any idea where it went and they don’t seem to care. I have sent numerous emails and called and talked to customer service and they keep saying they’ll «look into it and call me back» yet they never do. I had designer jeans, sweaters, 2 sets of sheets, etc in this bag. I will never trust or use this service again after the way that i’ve been treated.

The pretty much stole my burberry trench coat they returned the belt with no coat ruined my fur… WASHED REAL FUR. and Madison was extremely unprofessional to stat she cant be responsible for things I have lost… I wrote to the others in my building and have 10 testimonials of where the misplaced and damaged stuff where she LIED and stated there have never been issues in my building. I saved all of the emails

Do NOT use this service. Bottom line-​they fold pretty well but it doesn’t matter if the clothes aren’t clean. This is the second batch I’ve gotten back where the clothes come back and smell dirty and the towels are visibly not clean. First time, customer service rewashed them for free and they turned out ok. But once again-​just got a load back and it’s still dirty. And they just ruined $ 300 set of sheets. I’m done.

I’ve used their service less than ten times. Their customer support is abysmal. They don’t answer their phones, and do not return voicemail.
First, they misplaced a pair of jeans which took them two weeks to return.
Second, they misplaced my entire order. I received an e-​mail with a locker number to pick up from, only to find an empty locker. I left voicemail, sent e-​mail, filled out the «contact us» form — no response. I called the next day, spoke to an apathetic clueless person who seemed only to know that nothing was her fault — she later e-​mailed me with a different locker number — which contained ½ of my laundry, the other half is in limbo. I left voicemail, sent e-​mail, filled out the «contact us» form and. who knows. So… at least three trips and at least eight days to get your laundry done?!? I think not!
AVOID LIKE THE PLAGUE

I used Laundry Locker for about six months now and for the most part its been great. I think they fill great need in the marketplace particularly allowing you to drop clothes off in a locker and then pick them up at a convenient time. I’ve never had a problem until now — and its a disaster.
Basically, the story goes like this. I dropped two pants I just bought at Express off for dry-​cleaning on September 22, 2015 and so far I haven’t had them returned after 2 ½ weeks. When I logged into the website I attempted to chat with them however they weren’t available — I then attempted to call customer service twice which only lead me to a voicemail that wasn’t returned after a week. After some frustration, I did tweet to them directly and was assured that they’d look into why I did not receive my dry cleaning back after a week, however after a few days I didn’t hear back from them at all.
Frustrated, I called back the phone number on October 5^th and this time asked for the billing department where I spoke to a woman who seemed very sincere and would refer my issue on to her supervisor who would call me back. Again by today (October 9^th), I called again and did speak again to the billing department who again instructed that she would pass it up the food chain. Still, I haven’t received my dry cleaning back as of yet — although I had four positive experiences with them — the fact that I can’t get my clothes back is key is not recommending their service, to say nothing of the exorbitant lateness of the order.

⁰⁄₅ is not an option but that is what I would give laundry locker. This is for the california st apartment building lockers. I sent in a whiteish/​Ivory coat for dry cleaning that came back to me without the belt. I called it in and they sent me the wrong one so I tried to return it and they wouldn’t take it. I contacted the director of business at that time was Venessa and she said someone would contact me. I patiently waited 4 months later I contacted them again and was told a person named Madison would contact me but once again nothing. I then emailed Venessa but I guess she no longer works there. I called again to ask for my belt and I was transferred to where I can leave a voicemail. It’s a been a year now and I haven’t worn this coat. I got this coat as a gift from my sick grandma who spent all of her savings to purchase it. Please give me back my belt. I no longer wish to use your services as you have utterly disappointed me with returned stained clothes, clothes being dry cleaned instead of regular machine wash and charging me an arm and a leg, and poor customer service. If you are reading this, I suggest you do not use laundry locker. It is by far the most disappointing laundry service. I am glad we are getting washers and dryers installed in our building. Also Rinse and washio have been pretty good. Worth the price due to top notch quality and customer service. I still want my belt back.

Been using LL for a couple years now. It’s really easy. You sign up online with a credit card go to your local locker put your clothes in a locker. Text a code to let them know which locker your clothes are in and they will text/​email you when your clothes are ready. Usual turn around time about 24 hours. Prices pretty decent about the same if not a little less than most dry cleaners in the area.
I particularly use their services to dry clean/​wash bed comforters and duvets. I find the prices much less than taking it to a dry cleaner or the hassle of doing it myself.
Didn’t give 5 stars because I did have an issue once with a mark that was left on a dress. That’s why I only use for bulky items now.

I used this service with mixed results for months, but switched away due to various problems — slow service, poorly wrapped clothes coming back… They sent me a $ 25 credit hoping I’d try it again, so I obliged. The last straw was dragging my laundry uphill to this place only to have the card reader malfunction and have to drag it all back home again. Avoid, so not worth it.

The service problems I had months ago have disappeared. Service is excellent once again. They even pick up from lockers on Sunday and have my laundry back by Monday morning.

I’ve used Laundry Locker for about four months now, and I can unequivocally say they suck. I’ve had an issue of some kind with every order, and I’ve become best friends with Madison, the customer service rep. From being double charged to the terrible quality of their service (they shrunk a wool sweater that was dry cleaned – how does that happen???), I’ve seen it all. The one star is for Madison, because at least he/​she tries. Rinse, here I come.

I use Laundry Locker because of its convenience. Quality is good enough to make it worth not having to deal with the machines in my building, coins, etc. Also, the locker area on Van Ness is safe (you need to swipe your credit card associated with your account in open the door). Also, when I put in customer service requests by email I hear back quickly (phone calls are much more difficult so I recommend email). Will continue to use them!

Cheaper and greener than the local competition and lockers open ²⁴⁄₇ so I can drop off and pick up anytime.

The convenience is almost unbeatable. So nice not having to worry about their hours as I can come and go as my schedule permits. The service always seems to be done well and quickly (within a day or 2).
Only complaints were losing a pair of slacks one time, I worked with the customer service team for some a couple of weeks and they found them and returned them to me.
I’ve only tried them out for dry cleaning at this stage.

My apartment building will not allow for laundry locker to place a pick up station in the building, so I have to drop off at one of their local locker stations. It does take a bit of coordination. This service is great and less expensive than other laundry services, but not as convenient as some other pick up and delivery laundry services now available. I still use them because they are less expensive and now have added a delivery service, although they don’t pick up dirty clothes for cleaning.

My building has a set of laundry lockers which was a great incentive to try it out. The convenience of taking the elevator down to the lobby and leaving my clothes in a locked laundry just couldn’t be beat.
I tested out Laundry Locker with my non-​dry cleaning laundry pile. Locked the locker, took the key, and logged into my new account. It was easy to calibrate the laundry to my preferences — low heat, cold water. You can choose among different kind of fabric softeners and detergent brands for a nominal fee (+$ 0.11/lb or so). On Thurs, they offer a detergent upgrade for free. There’s a weight minimum but a standard bag of laundry will easily surpass it. Total cost for me was $ 30 knocked down to $ 24 with a VIP discount code I used.
Keep in mind that if you put in your clothes on Thurs, you won’t receive them until Tues. Every other day there’s a 2 business day turnaround although that is not guaranteed. I also requested that one of my skirts not be dried which could be the reason for the delay.
My clothes came back perfectly laundered, folded to a crisp, and packaged in plastic and put in a green bag so as to protect them while en route. Great service and I recommend it highly. –1 star for the turnaround time on a Thurs but I will definitely use again, this time trying the dry cleaning and maybe the linen cleaning service.

This would be a 5-​star rating if not for the issues below. I truly love the concept, and I think they have the makings of a great service. I’ve used this service for the past 3+ months.
Great:
–Convenience of this service is excellent. I drop my LL bag off (and pick it up) in my building lobby.
–The overall process and technology itself (including the by-​item photos of work done, the easy ordering and other online features) is exceptional and impressive. You can set various options for things, they keep by-​item photos of things as they are being cleaned, and more. I am really impressed.
— Customer service is excellent — the people I have interacted with are very responsive and friendly
— Cleaned items are returned promptly and conveniently– next day. I’ve also had items like comforters handled very promptly and well in general
— Quality of service in general is excellent
To improve: I had two issues– one recurring, one an exception.
1) A large number of my shirts clearly say «dry clean only» on the tags. I believe this means that they should not be laundered. I would have thought that a professional cleaner would dry clean shirts with this on the tag, but they apparently don’t look at tags (or my instructions when I placed my orders). If this were a budget service, I would understand the need to simplify their services– but this is not one. This has happened multiple times, but customer service was extremely helpful most recently, and have assured me that the recommended manufacturer cleaning instructions will be followed in the future. I’ll update this review if this proves true.
2) Missing item. Eager to try new services, I recently gave their new shoe-​shine service a try (I usually do this myself), and my dress shoes were lost. Customer service has been responsive and very friendly — they kept me updated as they attempted to locate the shoes, and once it had passed a certain duration, they promptly worked with me to determine compensation– which I was satisfied with.
Overall — great service. So convenient…

Talk about convenience!
When I moved into my new place on California and Fillmore, I was shocked to see a set of Laundry Lockers in my building. I had always been curious about the service. Though there is a laundromat right across the street from my place, I needed something even more convenient.
I gave Laundry Locker a try… and I loved it. It is extremely convenient, fairly priced and customizable on the website. It is a great service and I think everyone should give it a go.

This was my first time using this service and I was looking forward into cashing in my $ 20 credit I had earned on Facebook!
Everything was easy to set up, close to my house, clean and simple.
The only hiccup was that I realized that they were charging me for 2 heavy coats when I had only done a load of wash and fold. I called and they did some research and realized the my laundry was actually still at their facility. At first I was a little annoyed but when the gal on the line offered to drop it off on her way home AND give me her personal cell number I knew that their customer service was the real deal.
So if you are looking to give yourself a break and have your laundry done by people that will REALLY take care of you I HIGHLY recommend laundry locker! I will be back!

Given that the closest washing machine to my flat is about six blocks away, doing laundry is such a tedious chore. It’s especially awful on a gorgeously sunny day when I’m forced to spend precious hours indoors and I’d rather be anywhere else.
Thank goodness for Laundry Locker. I’ve used them a few times already and have had only positive experiences– it’s a super easy, time saving experience. Drop off your clothes to one of their many kiosks, then send them a text to let them know it’s there. You’ll receive a text once they pick up your laundry, and another to let you know when your clothes are ready. Turnaround time is a couple of days.
I can’t say how enough about how nice it is getting everything back clean, folded, and organized! I haven’t had a problem with quality of washing at LL, but this may be because I tend to not drop off anything that is really delicate or items that I’m worried may shrink. Work out clothes and sheets and towels? Not a problem.
My only gripe is the amount of plastic wrap they use for wrapping up your clean clothes– seems like such a waste of material!
Otherwise, I’m totally loving laundry locker right now. One tip– look around for coupon codes or discounts available for new customers — these definitely help defray costs.