Lee Home Furnishings of San Francisco

Bought a second piece of furniture here, this time a microwave stand after purchasing a coffee table a month ago. Very pleased again with the prices and level of service. Because I had very specific shape and dimension requirements (down to the last half inch), I wanted a chance to see the stand in person before buying it. Owner didn’t carry the stand in her shop, but went ahead and ordered it for me from the manufacturer with a handshake agreement that I would pay an additional $ 20 premium if it fit my requirements, and would pay nothing at all if it didn’t match my requirements. Other stores wanted me to give a 50% non-​refundable deposit to do the same thing. It gave me peace of mind, knowing that I was off the hook if it didn’t work out, as you can never tell with furniture just how it will look without seeing it in person first.
Luckily, it was perfect for what I needed. She assembled it for me (even leaving out for me at my request a portion of the backing that would have interfered with my microwave), and delivered it to me literally 2 business days after I ordered it (delivery was once again free). Probably the most gratifying part of this transaction was that when I went to see the stand in person once it had arrived at the shop I noticed a small chip on the back of one of the drawers of the stand, located where nobody could see it. I didn’t say anything to the owner because it was small, didn’t affect the structural integrity of the stand, and it was completely hidden unless you took the drawer out completely. She must have noticed me looking at the chip, however, because when she delivered the stand, during my inspection I saw that she had replaced the chipped drawer with a new one. I was floored.
Would not hesitate to recommend this place to anyone in SF who wants to order furniture. They’re a small business but have gone the extra mile for me.

This was the worst customer service experience ever. I don’t write reviews but the experience was so bad that I am writing one. I highly do not recommend coming to this place. This is a Chinese furniture place. As with most Chinese places, one should not expect the service to be that good but this was the most horrible experience. So my mom ordered a full size mattress and bed frame from this place yesterday. She told them that she needed it right away and the lady boss told her that they would deliver between 6 something to 7 pm. That didn’t happen. My mom called the number that was provided and that was the office number so nobody picked up. The boss called at 9 pm saying that they would be here in half an hour. She came with one installer. They took away my old mattress and she ran off leaving the installer here by himself to uninstall my old bed frame and assemble the new bed. Meanwhile, because they were so late, my mom had to run off to work before the assembly was complete. So about 45 minutes later, the worker told me that they brought the wrong crossbar for the mattress frame, it was for a queen size instead of a full size. He asked if it was okay to sleep with the mattress on the floor for one night, I told him no. He called the boss to explain the situation to her. I told him to give me the phone so I could talk to her. As I pick up the phone, I heard her saying, «Why are you giving the phone to her?» At this point I was really pissed so I told her to take back the bed and give us a refund. She asked me if it was okay to come back tomorrow and I told her no. I kept on telling her to take back the bed. She tried to explain that they were very busy today and they brought the wrong bar by mistake. I told her that she told my mom that she was going to deliver around 7 and she said she made no promises to deliver around 7 and kept on saying that they were very busy. I told her that she didn’t call us until 9 to tell us. So there was a lot of back and forth communication between us, her tone wasn’t friendly and she started yelling back at me since I was yelling at her. I was yelling at her saying this isn’t how you do business and when she started yelling back, I asked her what kind of attitude is this and she said the same thing back to me. At one point in time she said why don’t we focus on getting the issue resolved. She indicated that she could either get the right piece in Chinatown and finish assembly tonight but it would take an hour (it was past 10:30 at that time) or we can finish tomorrow. I asked how she could compensate me and my mom for the inconvenience. Then she was like how do you want to be compensated and I asked her how she could compensate me. Finally, I was like why don’t you refund us back $ 100. She laughed and explained that she’s not really making a profit, sold bed to my mom really cheap. I kept on telling her to take back the bed. After a while, she was like you if you want to calculate this, what about us, we disassemble your bed, that costs $ 50. I was like are you threatening me? She was like no. More back and forth. And then she said, okay we take the bed back and we give you back your old one because we don’t know what to do with it and we deduct $ 50 for disassembling your old one. Click. She hung on me!
So at this point, I am furious. I told the installer to call her back with his phone but he didn’t want to and offered to give her number but asked me to call with my phone. Of course, I know that she wouldn’t pick up if I call so insist on him calling. After a couple minutes, she calls back and asks if we can come to a resolution. I told her you hung up on me and she lies saying that she did not hung up and keeps on apologizing. So I asked her how she was going to compensate me. She said she could refund us $ 20. I’m like wtf. So I tell her to take back the bed. She explained again how she is not really making profit and asked me how I want to be compensated. Since it was late and I was tired, I asked for a $ 50 refund. She agreed with the condition that they come back tomorrow. After hanging up with her, she called the installer back and I heard him say I will pay for it. I’m guessing she’s making him pay the $ 50 out of pocket. After he hung up with her, he apologized to me explaining that he brought the wrong cross bar. He agreed that that’s not the way to do business, she should have not have promised to deliver today. Turned out they were in a rush because she had to pick a relative at the airport. I felt really bad for the guy. As he was leaving he told me that he didn’t even eat yet. Also he had to wait in the street with the remaining pieces of the old bed until the boss came to pick him up. He was out there for at least half an hour.
We will not be going back to this place again and I highly do not recommend others going either. This is not the way do to business. You do not yell back at, threaten, and most importantly hang up on the customer when it is your fault!

Great stuff for apartment living. Price includes delivery in San Francisco. Got a great deal on a Simmons mattress.