Liv Furniture

I agree with many others on Unilocal – this place has terrible customer service and unreasonably long delivery times. They get two stars (instead of one) because they do have a great selection of attractive, high-​quality stuff, and because at least they didn’t get my order wrong after two months of waiting.
Customer service: expect them to promise to call back with delivery information, then never call. Expect them to never answer the phone and always take at least a day to call you back (if at all). Expect that «it shouldn’t take very long to get here» means it will take nine weeks.
I spent $ 2500 on a table. I ordered on the phone and they didn’t mention that all sales are final.
What is the deal with not being able to provide me with shipping costs at the time of purchase? It was an extra $ 150 for delivery (they told me at the time that it «wouldn’t be too much.» It could have been worse, but still…
I really like the table, but I would never shop there again.

LIV Furniture carries a handful of Paroba items. Paroba is a type of Brazilian wood that, in this case, gets recycled into new and modern furniture. We were absolutely interested in a table we saw online and wanted to get a visual for it in the store. The staff at LIV furniture weren’t too terrible. They were actually quite nice. After reading all the reviews on Unilocal,I was expecting the worse, of the worse.
They were pretty gracious. There was a look of desperation at times because it looked like they weren’t selling very much furniture.
The sales person took down my husbands information and called him back the very next day with specs of a table we wanted to buy. I thought she was quite nice and made effort to help us.
This store is quite small and the selection is very limited. We were checking out three other stores that day as well. LIV Furniture would have been one of our choices to buy furniture but it didn’t have the one item that we wanted in stock and ready to ship. The table was actually on some container in the middle of the ocean. That just didn’t cut it for us.

Great, possibly amazing furniture at fairly high prices. I would generally say it’s worth the cost. However, be prepared to deal with apathetic sales people/​customer service who are universally snooty misanthropic women, inaccurate delivery dates, long waits, and high delivery costs.
I ordered two chairs that arrived a few days after they were supposedly in the store. So there was a wasted trip on my part. But they did deliver them for free. However, the $ 3000 bed I ordered was three weeks late.
They refuse to quote a price on delivery, leaving it up to you to «work out with the delivery service!» I don’t understand this. For delivery of my bed, I ended up being charged $ 250 (although they did assemble it for me). Considering that I pay $ 700 for moving all my furniture to a new apartment, $ 250 seems incredibly high for one bed.
If you know what to expect going in, you will eventually own great furniture.

I got the sense that the staff wasn’t really trained in customer service when we dropped by LIV on Feb 10^th at 5PM. They looked at us a lot but hardly helped. I almost felt unwelcome. Looking at the reviews here I am satisfied that I’m not too paranoid.
I also detest the BS on their website asking customers to call for pricing. It isn’t gasoline that fluctuates daily. POST YOUR PRICES!
Since everyone here says that Ruby Living Designs is cheaper I’ll check them out — they don’t post prices either… GRRRRR!

I thought these contemporary furnishings felt organic because of the thickness of the surfaces and the rustic finishes. Everything was in dark wood or brown leather imported from South America. These modern pieces may not speak to graceful design, but they certainly are functional and seem to be very well made. I was warned that orders for pieces not in stock could take several months to complete.

The seemingly pleasant upper Fillmore harbor’s these pathetic A-​holes with attitude. First they entice you in, take your deposits & then baffle you with B. S when it comes to delivery.
Dealing with them takes more than patience…
A few blocks down in the hood, they’d be dead already on a corner for these skanky shyster shenanigans.
An unscientific survey of my friends shows that furniture «deposit» scams seem more prevalent throughout California lately… and these guys are amongst the worst offenders in town.
If you must consider buying something… read the contract carefully, as likely they are offering you «delivery» within an unenforceable longterm window… So definitely use a credit card with buyer protection as these creeps will not return your money without a fractious & unfair fight.
if I wasnt above such degrading comments, I’d call them scumbags…
but I have better things to do… and hopefully, you won’t have to learn the hard way like so many others seem to have.

As echoed here before: Great furniture. Ok prices. Poor service.

****Since I last posted this review, Jennifer at LIV came through for me and credited my deposit!!! YAY JENNIFER!!!
After months of searching for the perfect console, I finally found a beautiful and unique piece at Liv Furniture. I spoke with the owner, David Bina, and he told me the piece would take 3 months to arrive, as it was coming from Brazil. Wow! Three months I said. He then told me «if I found something else I liked between now and then, he would give me my deposit back in full.»
Three months turned into four months. The week the console was supposed to arrive, I phoned Liv on Friday July 13 to check on the status (I had to call before to check on my coffee table, too, which had arrived but no one bothered to phone me) and left a message.
Four days later, Tuesday July 17, Courtney called me back to tell me the console wasn’t arriving until August! I asked her what Liv was going to do to convince me not to cancel my order. (See, it wasn’t the wait as much as it was the customer service. I figure if I was spending $ 2K on a piece of furniture, the least the store could do is to keep me in the loop of where it was and when it was going to arrive.).
The morning of Wednesday July 18, I called Liv back again and left another voice mail (they NEVER answer the phone there!!) and asked David to contact me. Courtney then called me back to tell me the piece wasn’t even going to arrive until October!!! I told Courtney I wanted to cancel the order then, on Wednesday July 18. I really needed my furniture (any furniture at this point!) because I had already given my entertainment center to a friend, as I was expecting my new console, and no one had informed me it would be an even longer wait. Courtney said, «Fine.»; right before she hung up the phone. No apologies or thank you’s for being patient and waiting for my furniture. After canceling the order, I went to Ruby Living Design on Thursday July 19 and purchased the same console I had been waiting on for months from Liv. David originally told me Liv was the only store that carried this line of furniture. Not true! (My new console from Ruby was delivered on Tuesday July 24.)
On Friday July 20, David finally calls me back screaming and yelling at me and refusing to give me my deposit back. Huh???
When I brought up the promise he had (verbally) made, he said he didn’t recall and that I had nothing in writing. He also told me he was going to make it as hard for me as he could to get my money back and that all sales were final! After he yelled at me some more (on speaker phone, with my assistant listening) he asked if he gave me my deposit back, if that would make me happy. Um, yeah, that’s the whole point!
He said, «FINE!» and hung up on me.
I have called Liv several times after my conversation with David on July 20 to try and get him to credit my deposit. I won’t even get into the slander and name calling from David’s rants on the phone with me. One day (Thursday August 2) he yelled at me for 20 minutes! I calmly asked him to do the right thing and give me my deposit back. I told him I would take my review off Unilocal and never mention my terrible experience with Liv to anyone as long as he credited my deposit. He told me he would read my review and then make his decision. Guess he didn’t like my review!
Days went by and Liv made no credit to my account. So by now I’ve purchased the same piece from someone else (after I had cancelled with Courtney) AND he isn’t giving me my deposit back. David also told me he had already sold my console to another customer. So now I’m out $ 722 of my deposit and the console from Liv isn’t even available to me anymore because David sold it to someone else, plus I already bought the piece somewhere else.
You can see other reviews of Liv and how other customers have gone through the exact same thing I’m going through with Liv this very moment. This business owner should NOT be getting away with this. I work REALLY hard for the money I earn and have just recently been in a position to purchase these kind of things to make a home for myself.

The moral of the story; DON’T SHOP AT LIV FURNITURE and if you must, GET EVERYTHING THEY TELL YOU IN WRITING.
Hopefully they will eventually refund my deposit. Hopefully.
I’ve got my bank working on it and have filed the proper paperwork with small claims court. ‘Cause I have ALL the time in the world to deal with this s*#t.
PS: I bought the same piece at Ruby LivingDesign (415) 541.9206 (Townsend btwn 2^nd and 3^rd). Jacob at Ruby was an absolute delight to work with! :)
PSS: My bank, Washington Mutual, has since told me they are unable to refund my deposit because I used a debit card and not a credit card!

Liv’s extremely well-​edited selection earns five stars alone. Everything is completely gorgeous and drool-​worthy, from Eames-​inspired distressed leather modern chairs to the one good piece that Jonathan Adler makes (our fabu chandelier, thankyouverymuch) to larger pieces that mix reclaimed wood with glowing teak, made by the owner’s brother. I love that they take modern pieces and somehow make them warmer, as well as the fact that they carry many eco-​friendly items.
If it’s a little rich for your blood (and god knows I don’t have the disposable furniture income that I would like to have), it’s good to know that they have some really fantastic sales several times throughout the year. As I type this I’m sitting on our very beautiful couch, purchased at a whopping 50% off at Liv. Once I teach our cats some marketable skills, we’ll be following up with a reclaimed wood bed that we’ve been stalking. Me-​ow.

I went into LIV and had a love at first sight with this very sexy platform bed. I stopped in for an entire month drooling and finally I had to have it ! The owners of the shop are very knowledgeable and helpful. They and even called me 2 weeks after I received the bed to insure that I was happy with my purchase. If you are looking for furniture that is not like every other shop in town but is timeless and unique this is the place. I will definitely be back.

The folks at Liv made me Livid. Though they initially took a lot of time to advise me on my furniture choice, when it came time to negotiate a price, the two owners/​managers began an unprofessional game of good cop/​bad cop. When I ordered some furniture, they changed their mind about the delivery charges and did not get back to me to confirm the timing of the delivery. Moreover, they went back on their word about allowing me to cancel my order before delivery. I asked them four times to reverse the charge to my credit card, and they still did not do so. (Luckily, my credit card company saw through their shenanigans and gave me a refund.) On top of all of this, they actively tried to prevent me from placing an order with their competitor, Ruby Living Designs, where I finally ended up getting my furniture. After it was all over and Liv’s manager David saw this review, I got an earful of expletives from him on my answering machine.
Ruby Living Designs, by the way, has a professional and straightforward staff, and a broader selection of furniture — including the exact line of Environment Furniture carried by Liv. Moreover, I ended up saving a whopping 20% by buying from Ruby. (By the way, I have no affiliation with Ruby other than what’s mentioned here.)

I dig the place. i got my cofee table here and i got tons of compliments. another day i stopped by and the people were super friendly. lovin it.

I LOVE this place. The furniture is awesome, top quality, and the service is wonderful. Also, they have a delivery service at an extra charge, but well worth it.

Great furntiure, crappy service. Be prepared for some bait and switch. These people are tricky tricky. I’ve been able to find the furniture they carry at another store up in Marin called Eclexion… it’s worth the drive up.

I purchased my gorgeous Santomer dining table from Liv Furniture in June (that’s the only reason for the one star — it is a beautiful piece). Because it was the floor model, I had to wait until the store received a replacement before I could take it home. I was told that the dining table was already on a container and scheduled to be available in September. Well, September rolled around and then it was pushed out to October. Halloween came and went and now we’re in the month of November. Yes, I didn’t get it until 5 months later! That is simply ridiculous. The store finally received the replacement table and only then were they franctically calling me to get my table delivered. I only got my table because theirs arrived and they needed to make room for the new one. On top of all this fiasco, the delivery guy try to charge me $ 275 (telling me that normally it costs $ 350) making it sound like I was getting a good deal. Of course I did not pay for the delivery. I will never do business with Liv Furniture again. In fact, while waiting for my dining table, I found another store called Eclexion in Mill Valley. They offer the same furniture pieces at a discount and the service is top notch! Liv Furniture could learn a thing or two on customer service from these guys.

I was just passing by Fillmore Street when I noticed this newish high-​end furniture store, and had to stop in. They carry a fantastic collection of contemporary/​modernistic designs, all made with organic materials, and with a nod towards naturalisitc living. Evidently, they’ve been making furniture for about 10 years for private clients, but this is their first attempt at retail. In general, a bit pricey, but what is the cost of happiness?