L’Occitane

Absolute trash employees. Please re-​evaluate and hire new, more professional associates who would better advance this store location. Rude employees make for bad business. I will be taking my business elsewhere.

All employees are rude. I don’t know why they have an attitude problem — maybe because no one shops here… The bad attitudes and snotty tones their employees have have only chased potential customers away…
Honestly there is no reason to shop here because all their products are upstairs at Sephora with much friendlier employees and guess what!!! CHEAPER PRICES! Steer clear and just spend your hard earned money upstairs at people who will actually be nice to you for it. My business has been forever LOST from this location. #ByeFelicia!

I have not met the one star lady, came across a zero star male Associate tho. Bad service and maybe he couldn’t wait to get off work or just too busy working on his cell phone, went to Nordstrom instead. Will not return to this store period.

I just walked into L’occitane for the first time in years. I needed to get a special present for a mentor of mine and I had no idea what to get her. Rachelle was so lovely, friendly, and extremely helpful. She took her time with me showing me different options and helped me stay within my budget, while at the same time getting some special lotion for my mentor. I am so lucky to have had her help and now I am so excited to give this gift to my friend. Thank you for the very special customer service. I will be back and I’ll be sure to ask for Rachelle!

How long hasn’t this location had a compliment. Since they hired or has franchised over by that Asian lady that works there who come across to me as pestering rude, condescending pushover who hassles you to shop and makes you feel awkward to be there. Maybe that’s why the store is empty all the time? The only people that shops there are the old customer that goes in the shop and knows exactly what they’re going to get.
I only went in there to grab a sample on a rush of schedule but she had to pester me to write down like a whole form to let me leave with a tiny sample. People sample to try things to know the product to buy not to be exploded with spam emails and mails in their home address mail box. She doesn’t even look at you with a smile. WHO HIRED THIS lady?! I’m asian, but this asian makes it feel shameful to be asian. what da hell??? PLEASE EvERYONE THERE ARE NUT BAGS IN ALL RACES. don’t sink the whole ship of asians with this rude lady. Thanks :)

I would have given this place 1 star if it weren’t for the other helpful, genuinely kind employees.
As Kendra S. said, there is this one Asian lady that is the most condescending, rude sales person I have ever had the misfortune to encounter.
In fact, it was so bad that I am planning on writing to the management as well as corporate to let them know that as long as she is still working there, I am taking my money elsewhere.
First of all, I spend hundreds of dollars a month on skincare and cosmetics anywhere from drugstore products to high end department stores. I am in no way a window shopper who mooches samples. However, this lady refuses to get off my back. I am a new to L’Occitane and the only product I had tried was their best selling hand cream. When I found out about their Facebook fan giveaway, I told my mom and brother as well as a few friends who promptly signed up for the offer as well to get a free hand cream. I went in one weekend on three different occasions with all different people (my plans just happened to work out that way that day) and by the second time, she already got very condescending in her «jokes», asking «Are you sure they’re not all for you?» and on the third occasion, she even said «Again? You know you don’t have to come in every time. You can just wait outside.»
Each time after the first time, I just stood there and accompanied my friend/​family member, without trying to get another one, yet she would not stop picking at me with her «jokes». When I finally lost it and retaliated, telling her that as a matter of fact, I did NOT receive more than one, she pretended to be kidding, «Don’t worry! I was just joking.»
I have never met a more disrespectful, condescending, and straight up b****y sales associate in my life.
Since then, the company has offered the same giveaway in another form, which was fair and square for me to receive another one of. Yesterday, I walked in and another associate was helping me and my boyfriend redeem the offer. When she came out from the back, she announced to her co-​worker that I receive 10% off as a mall employee, but then proceeded to release a barely concealed, fake laughter as she looks at what is on the POS and says «Well, if she sees anything she likes».
I will never spend a dime at this store as long as this woman works here, that is how much I am offended by this particular woman. She is unfit to be a sales associate and needs to attend some sort of sensitivity training.

Annoying Asian lady who kept following me around the store trying to sell me things when I told her THREE times I was just looking around. I eventually left and she shouted «have a great day!» in an obvious condescending tone.
Well I did, I went home and bought my products over the internet, even got free shipping and a free hand cream. I just wanted to look at things on my own. Great selling tactics, lady, try not to genuinely piss off customers to the point of no return next time.

I hardly ever go in here because well, its a speciality store and I hardly every splurge on a store like this. But I’ve heard great things though about the place. I only went this one time to make a exchange and it went smoothly. I’m not a big fan of scented items so I just ended up getting their best seller hand lotion. Can’t go wrong there. Love it!

I love this effing place. Their lavendar hand cream is the best I’ve ever used, smells so good, and the packaging’s nice. My other favorite is the lemon verbena stuff. Smells like Froot Loops. The last time I visited L’Occitane the salesgirl was asleep behind the cash register for a good five minutes. Can you blame her? The soothing lavendar might lull me to sleep, too!

Good stuff here. Excellent, excellent products
I’ve owned (and ran out of) a few of their Shea products– hand crème, foot crème, and the soap bar are some of my favorites (I believe they’re the best sellers, so I’m not that original) .
The store’s small, but their products aren’t known for variety.
When I went in, I was the only customer. Normally I like to shop by myself and spend about an hour hemming and hawing over one product, but as I was the only person shopping there that day, the sales person zoned in on me haha.
She was really helpful, really knowledgeable and really, really nice… to the point of being annoying (I like to shop by myself, okay?) But at least she was nice haha.
The stuff’s super expensive, so I can’t indulge too often… but if you’re into quality, then this is the stuff for you.

My third favorite L’occitane store. They were very helpful when I decided to buy a bunch of travel sized items… and gave me a free travel bag to go along with them. I have a friend who loves the Blood Orange parfum here and they were nice enough to give me some samples with that scent so I could give them to her.

I think they overcharge for their products. You get these 2 inch round soaps and if you don’t buy them on sale, they’re like 5 bucks a piece. Outrageous. Their Shea products and Ombré rose fragrance are the only things I buy nowadays. I’ve bought a bunch of stuff over the years and they’re not that much better than other stores. The clerks are kinda snooty and not very helpful. You get the feeling they only want a sale and the sales aren’t that much of a bargain either.

I’m all for the quality of L’Occitane products. But I just hate their confusing sales tactics. They were having a sale back in February & I decided to buy some Effervescent Sugar Cubes. 3 cubes were packed in plastic & priced at $ 6. The sale is buy 2, get 1 free. So I bought 2 packages thinking that the 3^rd package is free ($ 6×2 = $ 12 total). I didn’t check my receipt till I got home since I bought over $ 110+ worth of items. When I get home, I noticed that they charged me $ 3 per cube & gave me every 3^rd free in each package. Since there were 9 cubes altogether, they charged me $ 3 each x 6 so a total of $ 18. They overcharged $ 6. I went back to the store to get a credit but they couldn’t get my logic & stood by their policy that sale items were non-​refundable even though I wasn’t asking for a refund but just a credit. I don’t appreciate the false advertising. Very bad sales practice.

Kudos to the Helpful Madison Yesterday. Bright Friendly Girl! She made my Holidays Brighter. Aaah Retail Therapy… that and I am almost done with holiday shopping. Check out the website for 2007 deals to be had. I dropped $ 175.00 USD @ the Stonestown store.
Here is my L’Occitane En Provence story…
In 1996 on vacation from Business Wire, My sister invited me to stay with her in Paris, in November on the Champs Elyssee at a hotel.
Curious as I am… well Paris is a walking city. That is why those Parisians are in good shape. oooh la la.
In 1996 the USD exchange rate was phenomenal… I cleaned up for $ 20.00 USD Francs? I don’t know the rate.
I bought the Honey bee wax small soaps, lavendar incense and a catalog in francais… hahahah I fell in love with the store.
Shea Butter in different concentrations. Shea Butter is from West Africa. France has a good clear access to the supply. Read French History in Africa.
I love anything Lavender, Purple. They have great new products… Lip Glosses, Perfumes a Treasure Trove.
I was very happy when I was able to access these products here in the USA and double excellent for being in my hood. 94 132 OMI Stonestown. I never have to leave my neighborhood again to shop!
I am dubbing Stonestown Galleria Mall little Westfield Mall. We just need a Bloomies and a better food court. hahaha
Infodiva here Unilocalin’ about Black Saturday @ L’Occitane En Provence wishing I was there in a spa… being slathered with shea butter… reality now reality now… hhahaha peace Unilocalers et al. Bön Jour Je suis Infodiva un bibliotecarie… au revoir

In the normal course of things, I would never have gone into L’Occitane. For one thing, their exterior is too orange. L’Occitane also makes me think of octane for some reason, and I don’t like to associate my beauty products with a gas station. But mostly, I’m too cheap. All that changed when my daughter’s eczema got really bad and her allergist told us L’Occitane’s Mom & Baby Balm (100% shea butter with no preservatives or fragrances) was THE BEST thing for her skin. Now, I would sell my soul for my babies, but to be honest, it took a lot of soul searching before I could open up my wallet and relieve it of $ 40 for a 4.9oz tin of butter. I finally rationalized, hey, if Nigerian babies are getting this stuff everyday, as they stated in their brochure, I guess I can get it for my diseased kid. The doctor was right, this product is THE BEST. Believe me, we’ve cut a swathe through the lotion aisle at Walgreen’s and even detoured to the cold/​allergies aisle with Vick’s Vapor Rubs, and this Mom & Baby balm or Baume Maman et Bebe if you want to be fancy, really is THE BEST. It goes on like silk and absolutely has no scent and it has done wonders for my daughter’s skin.
I have to give props to the sales lady at the Stonestown location. She was so nice and helpful and smiled like she meant it. When she offered me some free samples, I really didn’t want any since I couldn’t see myself spending that much on anything else in the store, she persuaded me to take some anyway. She gave me four samples, not in those awful packets that you can only use once, but in nice plastic lip balm size containers. I don’t know, maybe they do this in all fancy stores? However much I like the staff and products, I can’t personally see myself spending $$ there other than for the bebe balm, but that doesn’t mean I can’t steer friends and relatives there for my birthdays and other gift giving holidays! Ooh, Mother’s Day is coming up!

O, Kara P! You’re funny! It IS too orange in there!
But when I die, fill me coffin with Shea Butter Ultra Rich Body Cream, and put me in it… BUCK NEKKID!
And that is all, and it ought to be enough.
Love,
Sara

J’adore L’Occitane.
L’Occitane is just luxury.
When i need pampering this is my go to stop.
If only they (like Kiehls) would open a spa.
hhhmmm.
What makes me a huge fan is the scents of their collections.
The Shea Butter/​Beurre de Karite, Honey Harvest, & Immortelle.
The Immortelle Essential Water for the face has the most
delightful scent. Crisp and clean w/​floral notes. You’ll forget this is a toner. When i need a little pick me after a long day of work this helps.
It’s also alcohol free. Bonus.
For absolute body comforting the Shea Butter line is it.
The hand crème, body lotions just sublime.
Again the light clean scents just add to it.
L’Occitane carries a nice line of Eau de toilette et Eau de Parfums.
The different scents are really great but my favourite is the
Honey Harvest Gentle Water. This fragrance has no alcohol so it’s not
listed on their Eau de Toilette or Parfum. Again very light and clean but sweet and noticeable. NICE!
Other lines i’ve tried and enjoyed — Lavender Harvest and Almond.

straight men need to moisturize too. this place has the good stuff in various flavors — verbena, lavendar, milk, green tea et. al. the really good stuff is made with shea butter. the epidermis and dermis are much better off using these products than using the Johnson & Johnson products from Walgreens. most likely due to the quality natural ingredients used in producing these items. The staff here is better trained than most of the other specialty soap and skincare product stores. they actually ask questions BEFORE presenting all the data on the products!

L’Occitane is a quite the shop if you want to splurge on bath and beauty products. This is the place to go if you want to treat yourself or want to smell good for the love of your life. It’s in a different league than Body Shop or Bath and Body Works. The products that I absolutely love are the shea butter cream, the shower gel, any of the bar soaps and the lip balm. Products from L’Occitane just cheer me up whatever day I am having.