Lyft

lyft is nothing but liars and thieves, they stole $ 250 from me. DON’T USE THEM!!!

READ before you are cheated.
On January 5 this year I wife and I arrived at the Oakland airport after a three week vacation in New Orleans. Our car was at home and our daughter was not able to come and pick us up. What a perfect time to try this new ridesharing application!
She had gotten us to sign up for a Lyft account a few months earlier. She actually became a Lyft driver herself. I guess all those emails dunning me with promotions finally worked. I decided to give it a shot.
As the plane entered landing pattern, I was able to get online, and a very nice promo LYFT567 to my account. While we were waiting for our luggage, I went online with the LYFT app and was happy to see quite a few drivers nearby.
The service was flawless. It showed me graphically exactly where the drivers were. Within a minute my ride offer was accepted. The estimated price for my trip showed as $ 0.00. Everything was perfect. The driver (Kilimba) was prompt, polite, knowledgeable and skillfully got us Home quickly even though it was the height of rush hour.
All was perfect… UNTIL I found out a couple of days later but lift charge me the full $ 47.00 for the ride home. That was disappointing. Even more disappointing was the response from customer service. They told me I should have read the fine print. They didn’t bother even trying to make good until I twittered their CEOs Logan Green and John Zimmer. Then they offered me $ 10 as a «gesture of goodwill». Not acceptable.
In my book, the customer is always right. In my book corporations honor their commitments. In my book corporations do not issue promos unless they honor them. I work for a very large corporation. We would be out of business if we treated people this way.
LYFT can keep the $ 47.00. At this point even if they refunded the full balance I would still have a bad taste in my mouth. I would not trust this organization. Let this be a warning. Good luck.

While Lyft is a tad better than Über its still the same shit show with this company.

Witt here.
I would rather have my neighbor push me in a wheelbarrow to my destination than use Lyft. He would be more reliable and the ride would be more safe. It would be cheaper probably; I could just pay him with beans and other types of salted legumes.
«Oh but Witt, have you tried Über?» I sure have. Let me tell you, if Travis Kalanick had the same experiences I have had with his company, he would place his hands on the underside of his $ 7000 Design Within Reach desk and flip that table into the Pacific Ocean.
You can read my review on Über and check out my other amazing reviews at

I’ve been a Lyft fan for years and use them as often as I can over other options (SideCar, Über) but I’m shocked and disappointed by their reaction to a recent incident: I left my phone in a Lyft car last weekend and it has now become clear that someone stole it and is trying to extort me for it.
When I contacted Lyft support and included a print screen with text messages depicting the extortion attempt, they simply replied that it’s out of their hands. I’m beyond disappointed. Lyft, I thought you were so much better than that :(

I used Lyft to get to-​and-​from the airport and this ride-​sharing service is far superior to catching Super Shuttle or riding BART. I like the door-​to-​door service. I did not like however that I did not receive my $ 50 credit from the code I got from a friend. Not good business practices.

lack of process, lack of customer oriented focus.
i’ve been in situations where drivers didn’t show up in their registered vehicles, it was «i borrowed it from a friend». ummmm…
that same driver drove recklessly on our way to the restaurant. amen we made it alive.
at one point an 1 – 800 number isn’t available ANYWHERE. in the event of an accident, good luck. i was locked out of my account for the longest time because they had detected a fraud. i couldn’t reach anyone to get help. so my business naturally went to über. lyft’s loss. there’s no «account services» anywhere, you have to rely on filling in the online contact form and HOPE that someone eventually gets back to you.
lyft is comparably more expensive than über. now that über is taking a price cut (woohoo!) wonder how lyft is going to stay afloat. honestly can’t see them surviving without being bought out.

After a long flight with my girlfriend, we arrived at OAK at 1am.
Driver was supposed to pick me up at the designated smartphone driver app area at Oakland Airport (2E). Requested ride and sent a backup text to make sure he knew where I was. LYFT app tells me he is here, but I don’t see him. Gave him a ring and he said he was at SouthWest. I don’t know why.
I asked him if he got my text and he said «yes, but just now». Okay. I asked him if he knew about the designated pick-​up area for LYFT, Über, etc services and he says he’s never heard of it. He then asks if I can come meet him at SouthWest Terminal — um, no, not when’s it’s NO WHERE near where I am AND I have a bunch of luggage and so does my gf.
Surprised that he wasn’t aware of the designated area for app-​based taxis, I ask him to come to 2E. He says he see’s it and will drive over. I don’t hear from him for awhile so I call back.
He winds up driving over to 3D, but he is close enough for me to see him. He asks if we can come over to him. There are a bunch of glass barriers that we literally have to hop with our baggage to reach him. We are basically breaking the law to reach this driver. But he can’t seem to find us, we have to come to him.
We are literally running up to his car, maybe a few feet behind him, when he takes off and leaves us behind. My girlfriend begins to cry — we are so tired, and we tried so hard to meet this «5 Star» rated driver and he just leaves.
We call him and he doesn’t answer. That’s when I open my Über app.
When I tell the Über app we are at Oakland Airport, it smartly gives me two different pick up locations. One was for 2E, which we go back to, call an Über and he is there in 5 minutes. I explain the situation to the driver and he shakes his head.
It’s too bad Über is slashing wages and disallows tips for their drivers, as their tech is the best. I try to support LYFT, but I have the most difficulty with their drivers. Lots of unnecessary frustrations. LYFT drivers are probably not idiots, but they seem that way. I tried to use LYFT because I thought it would be cheaper — turns out my Über ride was $ 2 more than LYFT.

Here’s to crashing on New Year’s Eve, screwing over both passengers and drivers! Two different people I know ha e confirmed the app has been down now for 40 minutes. Über is celebrating no doubt. Here’s to your über-​poor planning Lyft!

I recently used Lyft for the first time. It is a joint business with
. We parked a car near the SFO, then immediately Lyft was supposed to take to the airport terminal. However, the Lyft was not ready to be at the place of pick up. We called, then the car came 15 min later. We had a tight time frame to the plane, it was a bit annoying. Being on-​time is the most important thing in any customer based service, especially taxi service. Hope they will improve it.

Since I just took a long Lyft ride to SFO I figure it’s fair to finally write a review (airport wait aside). I’m about 400 rides in at this point.
I’ve tried all the rideshare/​car app services and I only keep Lyft as an app in my phone. With something as frequently used and rated per use, it is hard to give it a universal rating. With that said, I think it is the option to go with if you’re transiting around San Francisco.
The matching system has improved a lot over the years, and offers premium, standard and group rides now. I’ll be quick to say the service doesn’t always work how it should, but overall I have had many less issues with them.
The Lyft Line is totally affordable and an easy way to get around, I recommend trying it if you’re just visiting the city.
If you’re new, ask someone with the app already to invite you! Both of you get free rides when they give you their code.

Jennifer T. and I weren’t exactly the most prepared for our trip to San Francisco. We thought, «hey, it’s like Chicago, right? It looks pretty tiny (compared to Los Angeles). I don’t think it’ll take more than half an hour to get from place to place.»
Yeah, I was wrong. On our first day, we took the bus and went the opposite direction of the Golden Gate Bridge. I also didn’t realize the Golden Gate Park was relatively far away from the actual Golden Gate Bridge so yeah, we were screwed. It wasn’t until a nice barista recommended using Über or Lyft when we decided to get a Lyft driver.
The driver who picked us up at the Golden Gate Bridge was a freaking dreamboat. I only saw his eyes reflecting in the rear view mirror and the contours of his cheek and beard, but I stopped myself before I could see his face in its entirety. I literally had to stare at my phone, and at a picture of my own dreamboat-​of-​a-​boyfriend to remind myself that I still have a boyfriend and so that I wouldn’t gawk at our freaking driver. But appearances aside, he was a stellar driver. He was calm, cautious, and overall safe to be in a car with. He was also a huge foodie, and recommended tons of restaurants to try in the city. We tried about half a dozen of the restaurants he suggested, and I’m convinced this man is a food critic on the side because all of them were out of this world. He was also the first person to caution us about Tenderloin (TL, whatever).
Our next driver was from Oakland. He was also a good driver who spent the majority of the trip expanding upon the safety precautions we should take when traveling to certain neighborhoods (we asked!). He was the second person to warn us about Tenderloin.
At this point, we were using Lyft drivers to obtain information more so than actually getting to our destination. I mean, who would know more about San Francisco than actual locals?
I did dock a star because of two occurrences. In one instance, we typed in our hotel as our pickup location. We were informed that we had to share a car with another passenger, and when we got the, «Your Lyft driver is here! Look for a blah blah blah» notification, there was no one in sight… My friend stayed put at the hotel entrance, while I ran around, trying to find our driver. Thirty seconds later, we got a notification saying that we missed our driver and we had to pay a fee. No bueno.
In the second occurrence– at the dead of night– we had a driver who made me question the leniency of driving tests. We got into his vehicle and it reeked of hard liquor. He was nice enough but he was one the scariest drivers I’ve ever driven with. He would never fully stop at a stop sign. He would slow down, kind of look both ways, and then floor it past a four-​way intersection. He’d also honked the living crap out of his horn. At anything! Cab driver going five miles under the speed limit? You get honked at! Someone pulling over the side of the road to pick someone up? You get the horn! I striked up a conversation to calm him down, and he mentioned his love for hunting, fishing, and guns… especially guns… I was terrified. He was also the third person to warn us about Tenderloin and I couldn’t help but think, «IS IT AS LIFE-​THREATENING AS YOUR DRIVING?!»
We requested a total of six different Lyfts throughout our stay, and four of them were great. I only felt unsafe in one of those rides. Most of our Lyft drivers were really friendly locals who legitimately likes to strike up a conversation. We got all of our information on San Francisco from them, and we’re so glad we did. We ate the best food, went to the coolest neighborhoods, and drank at the most interesting bars based on their suggestions. Overall, I’d say San Francisco Lyft drivers are the way to go. However, my biggest advice: if you’re requesting a Lyft in San Francisco, make sure to do so in a public area. So thank you, Lyft, for helping Jennifer T. and I navigate through San Francisco. You made our trip worthwhile.

Good service for the most part. The one thing Lyft needs to instill into their drivers is the importance of picking people up AT THEIR LOCATION, not down the block or across the street.
When you flag a ride, especially if you enter an address, the driver can easily tell which side of the street you will be on, yet they can’t manage to pick me up on the correct side of the street fully 50% of the time.
When I ask them why they didn’t pick me up at my location I generally just get a shrug and sometimes a half-​hearted ‘sorry about that’.

Negative –100 star for a driver named «Jared» in SF. Super rude driver. We were nice to him at the very beginning, therefore don’t get why he was being such an a$$hole?! He was rude from the first second to the last second), no hi, no smile, no bye, worst than a robot, but with attitude. Guess that was just his personality, since his rating was only 4.5, we should have known better and request a different driver, darn it! He doesn’t let ppl sit in the front either, he occupied his passenger seat with his own shit so no one could possibly sit on the front, I guess unless it’s «necessarily», meaning like if we have like 4ppl. That day, it was the three of us so we all sat in the back, which was totally fine, only if the driver not being an a$$!
By the way, sitting in the back tightly was totally fine if it was a clean car, but it was not, it was very dirty in the back seat. Geez
I paid for «prime time» for shitty service, bad attitude driver and a dirty car ride!!! If u don’t like driving lyft, go back to drive your cab!!!
This driver’s attitude will get him fired very soon! Lol! 4.5rating driver, for a reason obviously I’m not the only one thinking he is a problem mean driver!!! Just remind me of how rude taxi drivers are back in the day. Seriously!!!

My friend David uses Lyft all the time, however, in my case, it was my First Time!
I really enjoyed the ride that was provided by our driver Edmond who plays Excellent Music by the way which includes «The Cure» and has an Excellent Driving Performance and it Shows!
He also has a Great Personality and really enjoyed talking with his customers!
I more than Highly Recommend Edmond to anybody seeking out a Fantastic Driver with a Sparkling Personality!

I’m writing this review as a passenger and as a driver. As a passenger, it’s easy to get a ride, especially if you’re in a high traffic area. All of my drivers have been friendly and fun to chat with which is why I usually choose Lyft as my go to ride share app.
As a driver, you get what you put in. If you’re not driving in the city though, you won’t make nearly as much money as they advertise. Most of my passengers have been really great, in the 4 – 5 star range. Most have been prepared and ready to go within 5 minutes which is the time you’re given once we tap, «arrived» at your location. You get 1 minute if you requested Lyft Line.
The pin drop is totally inaccurate so when in doubt, call the driver to let them know where you are or manually type in the address before requesting a ride, it will save the driver the grief of driving past you looking for a safe place to pull over.
Also, drivers get citations for stopping in bus zones, many parts of Market Street and we’re only allowed to pick up and drop you off from the departures area at SFO — we can also get cited if we don’t follow the rules so keep this in mind if you’re getting a ride to the airport. So, be mindful of your pick up and drop off point. I know I definitely will keep this in mind the next time I use a ride sharing app. Lyft Line and Über Pool isn’t allowed to go to the airport.
Please call your driver if you are bringing your dog, large groups of people (Lyft Plus is for 6+ people), excess luggage, etc. so we can plan accordingly. Service dogs are fine but sometimes your regular pooch leaves my interior sticky, besides, some other future passengers may be allergic so bring a blanket or keep your dog on your lap please.
We don’t know how much surge rates will be, just that it’s a surge period. I’ve seen rides during the busy times go as high as over $ 100!
For the most part, Lyft is fun as long as we’re both mindful as a driver and a passenger.

As a non driving resident of the Bay Area. Lyft has been a great way to get around when I’m not riding around on my road bike. I took full advantage of the $ 25 promo I received when I downloaded the app. I literally took upward of 5 free rides with that promo.
I have had a few bad experiences with drivers. Once a driver literally drove right pass me and did not stop, I was then charged a mis ride charge which I reported. Lyft was quick to refund that charge and credit $ 10 to my Lyft account. 2 more free rides. My second experience was a driver who accepted my request and then called and said he had to cancel because he was on the bridge. What? I requested pick up in West Oakland.
Other than the two bad experiences. Lyft has been good to me. Friendly drivers. Quick and affordable transportation. Safety has never been an issue. And the app runs smoothly. Dealing with humans will always be a bit bumpy. Lyft is worth a try.

This review is about Lyft Line, not Lyft in general.
I’ve had a few bad experiences with Lyft Line in the past few weeks. The company has been doing a poor job of pairing me with someone either in my current area or my destination area. I’ve gone as far as 20 minutes out of my way to get to my final destination. I understand that we are paying less for our ride, but it’s frustrating for the ride to take longer than walking would.

I hate lyft! I’ve had so many bad experiences with this company .
The latest one was partially due to my negligence, but as a loyal customer, I thought they really didn’t care about me. I accidentally left my phone in the driver’s car. Their lost and found protocol is mostly nonexistent. They say they’ll send a driver a text and your contact information but it’s been 2 days and I have not heard back. It really is up to the driver whether or not he even wants to give it back. I guess mine decided to make some extra income!
This is not even the first time something bad happened. One other time I rode a lyft, the driver arrived in my neighborhood and proceeded to say how «expensive» this neighborhood is and asked me questions about my rent and financial status. I wasn’t sure if he was contemplating kidnapping me or just being bitter.
Customer support is so much better with Über — I know they say Lyft is trying to create a community but if you’re trying to create a community of dishonest, shady folks, then count me out!

I haven’t really used Lyft much on my own, but with Über’s $ 7 pool no longer covering Outer Richmond, I’ve been looking at Lyft a little more often.
My first ride with Lyft was in September of 2014. The roommate and I came home from a 12 day cruise and just wanted to get home. We had two huge bags and our driver was super sweet. We got home in no time and it only cost $ 17. Nice as a cab probably would have cost $ 30. I also had a $ 25 credit which completely covered the ride. I tipped on top of the $ 17, which the credit didn’t cover, but that’s fine. Still a great price for a ride across town.
My second time using Lyft was this past Friday using Lyft Line. I checked out all the other ride shares apps and Lyft Line was the cheapest, so I went for it. My driver was really cool and we talked the whole way home. I went from the Financial district home, all for less than $ 10.
One of my girlfriends always uses Lyft and I can see why. Their pricing seems to beat Über & Sidecar. I’ll probably do more price comparisons in the future, but Lyft is a great option when it comes to ridesharing.
Note: For $ 20 off your first ride, use promo code ELENA1035 or go to
.