Madewell

I always go to this store because it’s the closest one to where I live. Staff friendliness is hit or miss. They do surprise me though, as unfriendly as half of them may seem, most of the half are actually not too bad. But there are a few who still won’t acknowledge you until they personally ring you up no matter how many times you’ve been to the store. Anyway, I’ve been shopping at this store for years and regardless of how inconsistent their customer service has been, I’ve continued to shop here because its location is convenient, and it’s Madewell-​duh! :)
Today marks the end of my shopping days here though, as I had a very disappointing experience with them. But it’s kind of good I guess, because this also means I’ll be spending less money! So here’s the disappointing story: They’ve ALWAYS matched their online prices when lower, whenever they’re asked, then would add the additional in-​store discount (e.g., extra 30% on clearance/​sale items), whether their on-​line is doing the same extra % off or not. And when say always, I mean ALWAYS, no fail! And that is also why I never minded the inconsistent customer service– the matching part makes up for it. Until today!!! The associate that rang me up said, «We’ve never done that, it must’ve been a mistake when they did it for you (etc…).» I explained to her that I’ve been shopping here for years and they always and always did it for me. She wanted me to pull up an old receipt to prove it. Are you kidding me? I have a mountain of old receipts; how can I even possibly prove that the online and in-​store were doing the same promotions on whatever specific days shown in my whatever receipt I couldve pulled? What’s even more disppointing was when this other associate sided with her, because she’s one of the few employees who has gone above and beyond for me in the past (I absolutely loved her that every time I came in and saw she was working, even though she didn’t help me with my purchase that day, I would always say «so and so» helped me because I was so grateful for her customer service that one time). She’s also been one of the many who has repeatedly price matched and added extra % off regardless of online promotion/​s for me in the past. So it was really sad to see her take that route today. Ive worked in retail business for 16 years myself, so I can understand that they need to stick together for loyalty, but siding with «It’s never been done before» was painfully wrong and greatly disappointing. We were all very polite in handling this and I wanted to remain polite, so I just purchased the item (yea they won, yet I was still such a Madewell-​sucker that I purchased the darn item), and left the store.
I then called Madewell’s telephone customer service to inquire about this policy and the rep said, «It’s completely on the associate’s discretion.» Ugh why oh why Madewell SF did you force me to stop buying from you? Oh well… it’s gotta be for the best. My pocket thanks you!

I had an appointment with Kate last week and it was so awesome that I have to write about her again! I didn’t really know they offered personal styling appointments and more ppl should try it. Kate is so in tune with my lifestyle (being a mom) and style that she knows what I’d like to try. I love that she threw in some pieces that I wouldn’t normally consider yet is still classic also keeping w/​the current trends.

Been in this store a couple of times now. Beside it’s location, this Madewell is not my favorite.
I wanted to try on a few items once, so I went to the fitting room to try it on. To my surprise I put my name down and was told that 5 people were already ahead of me «digitally.» Does this mean I have to reserve a fitting room ahead of time???
The selection is somewhat sparse as the storefront itself isn’t that big. There’s barely any space in the back area for people to walk past each other.
Lastly, once a cashier register ran up my total incorrectly three times in a row. Only until a fellow cashier told her that I was right about the actual price did she change the total price.
I have gotten good deals during sales at this store. It can just be somewhat of a hassle. If you come in knowing your size and what you want, you’re golden

Madewell, c’est un peu le petit frère de J Crew. Même compagnie, produits un peu moins haut de gamme, et style plus jeune.
Lorsque j’y suis allée il y avait la collection Sézane x Madewell, aux prix assez élevé, mais avec de beaux articles tout de même ! La boutique est lumineuse, le service client au top, à l’américaine. Il y avait également de très très jolis bijoux, des bougies très chouettes de la marque P.F. Candle Co, et plein de babioles auxquelles résister.
J’ai craqué pour un joli pull couleur brique, assez simple et hyper doux.
Malheureusement il veillit hyper mal, il est déjà tout bouloché, et a franchement perdu de sa superbe, alors que je né l’ai pas beaucoup porté. Et bien sûr il est fabriqué en chine. Grosse déception donc. Ce n’était peut-​être pas le bon article à choisir, pas donné donné en plus (autour de 70 $), j’aurai été plus satisfaite avec une jolie bougie finalement !
Malgré tout, leurs collections sont tellement chouettes que je risqué d’y retourner à SF, mais je ferai plus attention aux matériaux des produits, et je m’orienterai peut-​être vers des articles moins chers comme leurs accessoires.

Gros coup de cœur pour cette boutique: merci Elsa S !
Déjà les collections sont vraiment chouettes, et j’avais un peu envie de tout acheter ! En prime on y trouve en ce moment une collection capsule Sézane x Madewell vraiment vraiment belle (rhaa ces sandales !). Côté accessoires, c’est juste parfait. J’ai craqué pour un joli sautoir doré et les bagues et bracelets me faisaient de l’œil aussi. Niveau style, on est dans du basic chic, façon Comptoir des Cotonniers mais un peu moins cher. De jolies paires de chaussures aussi, mais je suis restée raisonnable !
J’y retournerai !

I rarely review chain stores, however the in store experience at this Madewell location has almost turned me off the brand. The sales staff at this location are so snooty you’d think you were in Prada (even then it wouldn’t be acceptable). I never feel at ease when I shop here and the times I’ve asked if they can help me locate a particular size at another store they get so annoyed or tell me the item is «sold out company wide» before they even check. Style wise I’m definitely a Madewell kinda gal, however I’ll stick to ordering online. The customer service at J. Crew (their sister store) is much better.

Not only is this my favorite clothing store for the clothes, but it’s now my favorite store because of the STAFF. They are unbelievably kind and hardworking. Today’s scenarios proved that: First I was so thrilled to be able to return a necklace without a receipt no questions asked. And second, I lost a set of very important keys with a Prius car remote and the crew of Kat, Joseph and Angelique rallied to find them and call me back to return them right away, because they thought I may have been stranded in the parking lot. THANK YOU SO MUCH YOU GUYS! Your diligence and positive energy made my Saturday. Cheers!

They sell eyeglasses — frame with lens. Good to put on whenever you feel needed to cover the dark circles or fading makeup…

Shitty customer service. Brought a pair of jeans that were a Christmas gift in for an exchange. They didn’t have the bigger size, so I tried on a similar pair and ended up liking them. They wouldn’t honor an even exchange because the jeans weren’t the same style, even though they didn’t have the original style in ANY color in another size. Not my fault. I won’t be returning.

Popped in here when my 18yo niece was in town and she wanted to do a little mini shopping spree. Totally her vibe; the clothing, the boutique-​iness of it, a little out of her price range, but that’s part of the excitement for a teenage girl.
And in fairness, she shopped the sale racks and did okay for herself.

Madewell has a TON of cute stuff, especially their blouses and skirts. Also really love the aesthetic of their jewelry. What don’t I like? Their staff is not attentive, and I think the price point is absurd for basically a brand that’s like half H&M-Uniqlo’iah and half wannabe Levi’s. Actually maybe more like a nicer Gap. It’s unfortunate that the prices aren’t better because I’d probably support it a lot more.

Great mix of JCrew style with Free People. Good customer service as well.

Yay Madewell. When you have sales and then an additional x % off then your clothes are worth it!
I received some great service from Danielle at the fitting room. There was a wait list of people trying on clothes but she was pretty nice about it and yelled your name when a room was ready. I also asked her some outfit ideas for the work shirt I was eyeing and she have me some good tips.
The sales are in the back. I love the sale section and this store is no exception.
I walked away with a blue work station shirt for $ 29.99 + 20% off + tax.

I’m kind of bummed out Madewell is getting so popular. I kind of wanted it all to myself. This store is dangerous. I love everything in this store. I want to own every single item! I don’t care so much for the service because I am in heaven when I walk around that I don’t like them bothering me.
Likes: Other than everything in the store, the sale rack in the back usually offer additional 20% off. (why am I telling you this?)
Dislikes: The store is small. I feel so cramped when it’s busy.
Price: Ugh. Let’s not talk about it.

I always pop into this shop when I am at the mall, but typically my wallet has no cash.
Fortunately, Madewell had a Cyber Monday deal and I made some purchases online. Unfortunately, my shoes came a size too big. I called my local Madewell (this store), and I kindly explained my situation (exchange but I wanted to keep my price), she said come right in and we’ll find a store that has your size.
Came in, great service! Love!
**I’ve always loved their products but this review is on the customer service associates.

Since my last review I still haven’t gone back to Madewell to purchase jeans. However, since then, they have updated their website to include customer review options, which they never had before. So I took it upon myself to write a review about my failed jeans, on their website, despite the lapse in time (roughly one year since my purchase).
After writing my, not so upbeat review, Madewell customer service promptly emailed me, very apologetic, and wanting to refund me for the failed jeans. After sending the jeans back through mail, they refunded my credit card the full purchase price amount. Very very cool of them! Nothing beats excellent customer service!

Hm. I have mixed feelings about Madewell. While I love the layout of the store, the overall feel of the décor and designs, and the look of some of their clothing, at the same time I just honestly don’t see any justification for how much they charge for anything they sell.
I was looking at a sweater that was kind of cute in the store, but when I took it between my fingers it was paper thin, with a fifty dollar price tag. I’ve bought thicker, warmer sweaters for half the price at other stores that I know will last me a long time — I didn’t have any confidence in the one I was holding. The other issue I had (though this is more of a personal problem than Madewell’s) is that even the XS items I took a look at were a bit too roomy for me, which would prevent me from buying anything to begin with.
Some of their shoes are alright, and I found a pair of boots that were really cool, but again, what exactly am I paying nearly $ 300 for? Great, they’re real leather, I’m glad they’re quality, but they honestly didn’t look like they were any better than anything I’ve seen on display at Nordstorm for half the price or a little more.
I’ve shelled out a pretty penny on more occasions than I’d prefer to admit for good, high quality items that will have a long lifespan, but even I can tell when I’m being charged a premium for no real rhyme or reason. I will say though that you should check out their website, which seems to have more items on sale than the store; for example, a pair of boots that was full price in the store is currently on sale online, with free shipping.

I’d seen MadeWell before, but had never given it a chance because I saw a price tag somewhere and ran out scared. But when my roommate returned to the apartment with a gorgeous dress at a fairly acceptable price, I decided to actually peruse the store.
Don’t forget that students get 15% off everything. I even got an additional discount on their sale items. This is huge and will allow me to stock up on even more of their items (sorry bank account).
I typically wear less than professional outfits (my job has the greatest dress code) so I noticed some of the sales people were less than interested in helping me. Then I loaded up my arms with items and they were suddenly more helpful. I believe they get commission, so that could explain their attitude. Honestly I don’t mind, I’m used to getting that reaction in my jeans and t-​shirt. And the time I inquired about an item, one of the women (Maya) was great in finding it.
When I did purchase my items the manager was incredibly helpful. There was a seam opening in a dress I wanted, so she marked it down even more. Then she located the dress I wanted at another store and was able to help me order it. It was a long transaction, but I’ve gotten everything I wanted and couldn’t be happier. I’ll definitely be shopping there again.

I always make it a point to swing by the store when I am walking through the mall – 8 times out of 10 I manage to find something fun there.
The staff there are young and hip. and all super friendly.
A nice diversion from Jcrew and BR type stores.

The people who work at Madewell are straight out of my friend Krystal’s blog (
). They are the kind of people who make me nervous because I have no fashion sense whatsoever. I have to literally copy outfits from mannequins, or else I’m in jeans or yoga pants.
Well, if you go to Madewell in yoga pants and a Billabong tank top, expect to feel judged. Not one person acknowledged me. That is, until I picked up a red and tan striped tank that somehow caught my eye. I checked the price tag, and realizing I couldn’t afford it ($ 45), I set it back down and headed to the back of the store where the sale rack is. Back to Lonerville. The employees are seriously more concerned with how their own outfits look and how they can further accessorize than they are with making sales. I can’t imagine this is good for business.
5 stars for being the cutest shoes and bags and jewelry that I’ve seen since J Crew. For having the perfect comfy v-​necks and killer jeans.
1 star for your fashiottudes. I don’t know how this averages to 4 stars. Probably a bump-​up for shoe points. But to all you Madewall employees: rainbow-​wearing girls in yoga pants have feelings too. Gr.

I agree with the description of Madewell being the hipper, younger sister of J. Crew. It’s definitely preppy but there are some basic, classic, decent quality pieces that I wouldn’t mind owning. I’m glad they opened one up here in SF.
Yes, there a bit on the pricey side for what it truly is. I don’t mind being spendier in my outerwear, shoes, handbags but I found most of these items can be had for a fraction of the cost in other quality brand names found on sale. ($ 108 for a chambray button up shirt? I’ll wait for it to go on sale) As another review tipped off about the website having lower prices than the brick/​mortar store, I will keep this in mind before blowing my hard earned money here. Or keep my eyes peeled for coupons.

I’m already worried about my growing affinity for this store.
I pretty much want most everything in here.
I don’t agree with many of their prices, but I still love their merchandise.
I bolted in here this past Friday and walked out with a stunning green silk dress as well as a skinny brown belt. The staff were very helpful and kept on checking in with me while I was trying everything on.
Today I went in here and bought myself an early birthday present of knee high soft light brown boots. I kept on cringing at the price, but they fit so well, and they made my legs look miles long — so I went for it.
I hope Madewell sticks around. Their stuff is very wearable and the quality of the clothing seems durable as well.
I’m sold.
Trust.