Marc Jacobs Collection San Francisco

everyone is always nice here.
sales team is not pushy, nor do they make you feel guilty for not buying anything that day.
alex, my sales guy is awesome. ignoring the fact that he’s good looking, how can you not buy something from someone w/​that smile?

I’ve been shopping here for about three years and the sales associates are always friendly, helpful and not snooty at all. I picked up some ties, a leather tote and some accessories yesterday and Alexander was awesome!

the staff of this boutique are second to none! the best! yeah, the clothes are lovely don’t get me wrong — nearly my entire wardrobe is mj collection, but the helpful awesome staff really differentiates this shop from all the other designer stores in union square! it’s always a pleasure to stop in.

Stellar service and great demeanors from everyone on the floor. Marc Jacobs SF is simply awesome.
The Fashion Highs +‘s:
+ SERGEY. Yeah he’s no Marc and probably does not sport a Sponge Bob tattoo but he certainly can hunt for your style and size. Also he lets you know when there is a pre-​sale so that you don’t squander your savings prematurely. Get on his email or phone list. He will take care of you.
+ SALES come hither at 70% off. That’s what I call a sale. Does mean that sizes may not fit but you just have to be on it if you are a real Marc fan.
+ SERVICE is downright awesome. Everyone is laid back and helpful. They’re not shy or snobby about pointing out the items that are for sale. Thanks for the non-​attitude.
+ PRIVATE viewings of the most recent runway must-​have are available if of course you show your patronage. That means laying down a credit card for one of Marc Jacobs’ creations. I see it as an investment. Financial adviser disagrees.
+ ACCESSORIES are FAB. What isn’t? Ok I splurged on these bug-​eye shades for $ 450 but hell, as long as I don’t have credit card debt and eat ramen for a few weeks I think I am entitled.
+ KIDS and MENSWEAR abound in the store but not this boutique’s strong suit. Perfume available too.
+ BATHROOM is not bad either if you need to go.
The Fashion Lows -‘s:
— I have not received an invite to his runway show.
— Fitting rooms are not grand. You will need to step outside the closet to get a real view of what you are donning.
TIP: If you see something off the runway that you must have, you should start dialing because that wait list was happening so yesterday.
Peruse the lookbook or watch the runway replay on the flat screen to get an idea of what you may be missing.

Excellent staff, and they were very helpful picking out my new lip gloss! I’m a bag girl so I’d have liked to see a bigger selection there. A must stop in regardless!

Damn you Marc Jacobs and your expensive eyewear!
I love it, but you are killing me! You are fucking draining my savings! I cannot resist entering your doorway. You are like a siren, calling my name.
«Jeri» «Jeri»
Uh, I can’t hear you!!!
«Oh dear, yes you can» «Come see what we have new in our Fall collection»
NOoooooOOOOOOooooooo!
I finally give in and find that *perfect* set of faux glasses I have been looking for.
Will they get me laid? I don’t care because I have hands.

Walked Union Square last night for SF Night Out, the annual fashion fest to compliment Fashion Week in NYC. My friend and I explored the neighborhood seeking the best combination of fashion, people and free drinks when we came upon Marc Jacobs’ store on Maiden Lane.
MJ knows how to throw a party. Great clothes, adored by fans and fashionistas. A free pair of fingerless clothes and glass of champagne gave a greatly designed store an even better vibe. The fact people could bring their pooches inside and have their pictures taken by a professional photographer only added to the experience. Well done Marc, bravo!

I really liked my experience here… the customer service is fantastic and the selection of items is great.
I was interested in a pair of shoes, but the only ones left were being worn by a mannequin — they removed the mannequin from the window and let me purchase the shoes — it was great! I also was interested in a shirt, but they didn’t have my size in the store — they actually called around to other locations and had it delivered to their location — nice!
Everything in the store is organized extremely well and it seems like customer service is taken very seriously here since everyone is very helpful. Despite the fact that this is designer clothing and very upscale, the attitude is still friendly and relaxed here.

Super friendly staff !!!
There is no word to describe how perfect is the Marc Jacobs designs.
So all I could say is Best Store Ever (for me)
:)
The only con is the place. It’s hidden, if you do not know the address, Really hard to find.

Looking back a few years ago, I used to come here all the time. I’d get several bags a season. Anyone who knows me knows that I’m a bag girl and I have a major weakness for Marc Jacobs. I absolutely LOVE Marc Jacobs for the quality, beautiful colors, and classic designs with a quirky twist. Also, it’s affordable when compared to most designers so I can get experimental with Marc Jacobs in a way that I can’t do with Chanel.
I haven’t been back since the last time I got snubbed here though. I love designer and I do a lot of high end shopping but I’ve never experienced the attitude I got here. Talk about snobbery! I’d felt judged here before but it was never drastic enough to keep me away for good because I want the product enough to put up with a few minutes of unpleasantness. The last time I went though, the sales associate straight up refused to show me something because she «didn’t have time.» Excuse me… seriously?! It was dead empty in here and this girl was just sitting around. I asked her if someone else could help me and she just pretended not to hear me and walked off behind the counter leaving me waiting. I sat on the couch waiting for someone else to come along. Let’s just say I was there for awhile and it was long enough to get embarrassing. After it became clear to me that I wasn’t welcome there, I picked up, left and I haven’t been back since.
I’m still a Marc Jacobs fan but I don’t come in here anymore. If I want something, I go to Saks Fifth Avenue or the Marc Jacobs boutique in Vegas or West Hollywood. I recommend Marc Jacobs products highly but I don’t recommend getting it here unless you enjoy getting silently judged.
So why the 1 star? It takes a concentrated effort to master the art of «icy-​cold stuck up bitch» as well as she did, so I give her a B for effort and an A for the execution of being a colossal jerk. The shade that she threw was downright masterful. Also, 1 star because 0 is not an option… touché for the default star.

Two words: Marc Jacobs!
Great space and fun fun fun! Best staff in San Francisco, bless their hearts!
Can I give it six stars! :) Maybe I can borrow a couple from Betsey Johnson. ;)

Even though I can only afford to shop here twice a year during the 70% off end-​of-​season sales, this Marc Jacobs shop still deserves 5 stars because the customer service is excellent. My husband and I take in an average (for the Bay Area) annual household income, so we can’t go spending thousands of dollars on clothes whenever we want to. But because we’re longtime fans of Mr. Jacobs, we try to buy 1 or 2 pieces each year during the aforementioned 70% off sales. The sales associates have always been attentive, helpful, and nice to us, regardless of how much we buy (or don’t buy at all, which is more often the case:) Now the Marc by Marc Jacobs on Fillmore is a different story… I don’t understand why they need to employ hipster a**holes.

I’ve been back here multiple times since my initial review and am pleased to say, the service showed a HUGE improvement. Perhaps MJ management follows the Unilocal reviews and saw the complaints regarding the lack of customer service because the times I’ve been back, I’ve been kindly greeted.
I came here today wanting to find a small wallet to match my new MJ bag and it was a success! The sales lady behind the counter was not only really helpful but she assisted me w/​o any ‘tude! It was a straight forward transaction because I purchased the wallet as soon as I saw it.

I’ve only been on the phone with this store and they are Awesome!
Particularly the associate, Laura.
I’ve been looking for these particular sunglasses for my boyfriend for his surprise birthday present from me and I could not find them ANYWHERE. I finally called up this store and Laura knew which shades i was referring to. Although, they did not have the pair in their store, she offered to have them shipped overnight for me to look at!
Laura called me and left me a message on my VM saying that they were being shipped and to come by the store and just give my name if she wasnt in.
5star customer service! Can’s wait to pick up the Shades! my boyfriend will truly be surprised!

Anyone that knows me well enough, knows that I’m one of the biggest fan of anything Marc Jacobs. Well, not anything — at least not the latest season ;) —
Anyway, came here one time to see if there is anything to build my collection of MJ/​MbMJ bags (I have. well, 8+ of MJ. I need to go to rehab). because I had the stam already, I wanted something that I couldn’t get at just any department store. and ONLY exclusively at Marc Jacobs. Well, there was the DUFFY. That bag doesn’t just appeal to anyone I’m sure. but there was something about it. So, I asked the sales associate about it. and unfortunately, they didn’t have it in! But he was nice enough to tell me he could order it for me. However, I have the mentality of thinking «whatevers meant to be, will be». and obviously, it wasn’t … because it wasn’t in stock. :(
So, I left the store with nothing. But, it was a nice, clean store. and I got the service I wanted. Though I know not everyone will get such great customer service at boutiques such as these … well, I’m glad I did and I’m sorry that you didnt.
Not everyones a fan of MJ, but I will be faithful. MJ is love.

I have been insulted and humiliated by Marc Jacobs!!!
My dear boyfriend surprised me with the quilted Stam purse this Christmas, but little did he know that I already had the purse sitting in my closet, boxed away for a special occasion. Not a big deal, I told him I would return the bag and buy the one I want at a different store. He said that he read on the receipt that they only do exchanges no returns. WHAT? How do Marc Jacobs sales people live with themselves? They completely took advantage of him! They lied by telling him that the Stem bad just came out, it’s brand new. LIARS, I’ve had the bag for two years now, how is that a new bag? And you’d think when someone spends $ 1450 CASH, you’d have the decency to tell them it’s EXCHANGES ONLY, not have him read the receipt after he already gave you the money. How could you? You greedy cows that would kill for your commission!
So that’s that. Now I take my $ 1450 stupid store credit to Marc by Marc Jacobs, because of coarse nothing looked appealing at Marc Jacobs, probably because I was being looked up and down by the male sales associate that was leaning against something with his arms crossed while I was returning the bag.
It gets better! A very sweet Nick helped me at Marc by Marc Jacobs, and ordered me the Aidan turnlock from the LA store. On 30^th of December I call around 1 pm to check on the bag,” it hasn’t been delivered but should be here any minute.” At 2 pm I receive a voicemail that the bad has arrived and will be at the Fillmore store waiting for me. I arrive at 3:15 pm, and Nick with a smile leaves to get my bag. Shortly I noticed that he was looking through every drawer, every bin, every closet and his fellow coworkers were doing the same. Still standing there 30 min later with my face ready to explode I was politely told by Nick that the bag arrived, «we all (sales associates) saw it, thought how cute it was, and it’s gone» ARE YOU F***** KIDDING ME?
The bag’s location was San Francisco, in their computer system. The UPS delivered it, all the employees agreed on how cute it was, and within an hour and 15 min it miraculously disappears? They have a security guy that stands there all day, I wonder what his job is? Help the employees steal?
I bought a dress for New Years that matched this bag, ink blue was the color. Didn’t get to wear anything I wanted. «Marc Jacobs you have ruined my New Years 2010, and set a new record for worst customer service ever!»

Their Men’s Collection is amazing! If I could afford to shop here for my guy’s entire wardrobe, I would. (Too bad he’ll only wear select «non-​girly» pieces).
Note to guys: Axe body wash is NOT a turn on. MJ’s cologne is. Don’t go crazy with it. One spritz is all you need.

Stupid place. Extremely rude sales ass-​ociates. I walked in looking for this style bag that I had seen at the Marc by Marc Jacobs store on Fillmore. Okay… I did not know these two brands are totally different. I’m not COOL like that.
Walked in on an afternoon. Looked along the wall. Sales ass-​ociate approaches and asks if I need help. I start describing the bag to him. Then he describes something that he thinks might be it. Then ass-​ociate says… Oh, you must be looking for Marc by Marc Jacobs… in a snooty voice. I apologized and said I had no idea that there was a different. ass-​ociate says… Oh, yes. There is a different. I walk out in a hurry.

I would like to say that the store and the item selection is small.
Everything is arranged well so you don’t have to dig up the item of your choice when shopping.
Plus there will be a store associate to cater to your needs.
There isn’t much items for guys as compared to the ladies. But there are still items that are eye candy.

If you swing by now, the Marc Jacobs store has a huge reproduction of the Interview magazine June/​July cover photo of Marc Jacobs hanging in the window. In the actual interview, MJ talks about the art-​consumerism nexus, Takashi Murakami, and defacing the LV logo. Photographed in various states of undress and thick white pancake makeup, he looks like a sinewy and tattooed hot tranny mess wearing stacked LV heels more suited for Polk Street than Madison Avenue who has seen too many Marcel Marceau films.
AND THAT’S EXACTLY WHY I FUCKING LOVE MARC JACOBS!!!
I mean, fuck, I may be a slutty crack ho in gender trouble with one hand rolling a rubber down an elephantine cock and the other holding a bag of rocks and no I don’t mean diamonds but BITCH I’VE GOTTA LOOK GOOD IF I EXPECT TO PUT DICK TO MY DENTATA!
Right now the S/​S RTW collection is 70% off, so if you’re lucky enough to find something that fits you’re in for a sweet deal. Zach is – as other reviews attest — a great salesperson: professional, knowledgable, cute. Recently, I picked up a bag here at 40% off and get this: I DIDN’T EVEN NEED TO SUCK COCK FOR THE DISCOUNT.
Not like I’d complain about having to do that in this case.