Marc Jacobs San Francisco

Love this location, amazing selection and excellent customer service!
And it’s on the Fillmore, what’s not to love?

This place is awesome.
I don’t know what’s up with some of these bad reviews about customer service are, but my experience there was the complete opposite of what I’ve been reading… on all occassions of visiting.
Helped immediately. Super friendly, cool workers. Everyone kind of kept an eye out, asking if I needed sizes or wanted to try stuff on. I don’t know if my marc bag was a factor in great service shr
All in all, its always been a good time…

I’ve been going to Marc by Marc Jacobs for years. In my opinion is the ‘anchor’ store in the Filmore St. I just kept me coming back. I hadn’t been there a couple months and much to my disappointment this last Saturday 7÷18÷15 after a friend and I Über’d it to the Filmore for an afternoon of shopping. I unfortunately discovered that the store has changed to a «Marc Jacobs» store.
No more hip and trendy affordable printed tees, great selection of fashion jewelry, baggage, socks, etc… all whilst listening to cool music and full of customers enjoying the experience… Even the staff is all ‘upscale’ now. This used to be a fun place to come and hang out and enjoy the hipster dressy staff and is now a stuffy boutique with high-​end merchandise. blah!
Management. you made a mistake. bring back the old store. :(

This place is pretty great. I usually go when I’m in town. They have a good selection of all my Marc by Marc favorites: shoes and bags. They have plenty of clothes for girls and guys but I usually don’t check those out :)
THEEEEEE best part of the Marc by Marc stores are the cheapy items: canvas bags, jewelry, other tchotchkes. They range in price from $ 2 for a novelty condom to $ 30-​$ 50ish for a canvas bag. Really fun little gifts for your friends that like Marc Jacobs.
I think they have a crummy return policy but I’m not 100% so just be sure to ask them!

I’ve been wanting to buy something from Marc Jacobs for a while now, but I never had the courage of actually walking into the store – mainly due to the fact that I was intimidated by the ‘high-​end’ character of the boutique.
However, one day I decided to overcome my fear and walk in. I had been eyeing a watch on their website for about two weeks. As soon as I walked in, I was immediately helped by the sales associates. They demonstrated the different watch styles and let me try them on. I felt welcomed from the moment I walked into the store until the moment I left.
Overall, it was a good experience and I can’t wait to go back for another Marc by Marc Jacobs piece.

Im writing this on April 2015. As of today, they don’t have much good designs. Their ipad n laptop cases? Meh. Their bags and purses? Meh. Same old.
In overall not as much good cheaper stuff as they used to have. I used to come here often and I came here again today because THEY DO NOT GIVE YOU REFUNDS. STORE CREDIT ONLY when you do a return. But sadly I cant even find anything worth to buy.

Service was great — walked in and was greeted immediately. The woman that helped my boyfriend pick out a wallet for his mom’s birthday gift was super honest and helpful with the purchase. They have a sale section on the left side of the store too — which is cool for a small shop. There’s only one of these shops in the entire city as well.

I’ve been here twice and vividly remember each experience quite well. The first time I visited Marc by Marc Jacobs, I was a teenager visiting with my mom. Amazed by how affordable most of the items were compared to the big names such as Nordstrom and Macy’s (jewelry, wallets, tote bags) I started looking at their rings that were each inscribed with a Latin phrase. Unfortunately, I remember being followed around and carefully watched by their pretentious security guard, which made me feel uncomfortable. I recently visited again with my best friend and this time, we were greeted with smiles by their sweet staff. Again, their security guard (probably the same one from years ago) was carefully watching us; even if I was lacking a purse and only brought my wallet. My best friend bought a pair of sunglasses and all of a sudden the sour faced security guard started smiling and told us to have a nice day. What’s up with that? For the selection, yes I do recommend checking this store out. However, unless you want to feel like a thief, do not go to this store!

I came here twice and both times received awesome service. So I was very surprised to see such negative reviews for this place.
I was helped by I believe Joan, and she was super helpful and patient. I was looking for gifts so there was a lot of «maybe this one or «how about this one?» Going on from my part. When I finally decided, she wrapped everything up knowing it was a gift, making sure everything was as pretty as can be. The second item I wanted, they didn’t have a new one in store and she offered to have one shipped from their New York store. Now if that isn’t awesome service, I don’t know what is.
I received a call once my item arrived at the store and was helped by a different SA and he was great as well. Took the time and effort to wrap everything up.
I saw one review that said the SA sat down as they were ringing them up, I can see how that seems rude, but keep in mind, their register is at the level of a desk you normally sit at. So, idk. You can be the judge of that.

I don’t know what the low star ratings are all about. I just had an A+ experience here :)
The staff were super nice. Jonah and Jeremy helped me and they were nothing but helpful. Jeremy helped me find the right tablet case… super helpful and friendly. Jonah helped me pick out a keychain for my case and didn’t even make a face when I asked if they had any in the back. I’m picky when I’m spending my hard earned money ok. He got me new stuff from the back, and not even 3 minutes after I was done with the transaction I changed my mind and wanted to exchange. Granted the item cost more, but nonetheless they didn’t make me feel stupid for changing my mind so quickly. They got me my size from the back and even pulled a style for me that wasn’t out (which was the one I decided on). Overall a very pleasant experience.
It’s Marc Jacobs. not XXI. Prices are higher drrrr. I can understand that maybe not every employee is super excited and energetic, but that’s kinda the vibe. Your buying into a lifestyle.
Will return :)

DONT COME HERE
Dear Hot Topic trashy overbleaxhed blonde chick. You need to learn some manners
I agree with the other reviews. The short-​haired blond chubby Caucasian girl with the bad highlights was so rude!!! We were holding accessories to pay and she walked away from us we thought the other girl would help us but she walked away too. They took one glance at us at walked away. Hmm I didn’t look homeless. I was using an in-​season Louis Vuitton clutch and wallet and a $ 2000 Michele watch? My boyfriend who is the most easy going guy told us not to take it. We put the accessories and walked out of the store.
The security guard who worked the shift on august 24^th around 3−4pm saw everything that happened in front of him. He was nice to us when we left.
The security guard and the other men who worked there were nice and seemed ok. (Not sure about the other women.)
I’ve gotten so much better treatment at burberry, Louis Vuitton, NEIMAN Marcus, saks, Bloomingdales, Barney’s.
Look, I’m not trying to be snobby but you guys sell $ 8 rings and silicone plastic bracelets. Be NICER to your customers!!! And get over yourself. SUCH DISGUSTING BEHAVIOR. So appalling.

Wow. They have the worst employees. They all look like someone took a shit in their shoes. The girl with the blonde bangs and shoulder length hair ignored my friend asking a question about an item. Like do you not want our money? I walked in with the intention of buying a cool dress and didn’t feel welcome when I walked in so I said f*** it, twitches. There was a girl with a blonde Mohawk and a shaved head and she seriously sat down while she rang us up. The skinny bald guy was the only one that acknowledged me and even he was salty.
Is this like part of the Marc Jacobs experience? I don’t know, I’m just a plebeian.

Do you seriously need a security guard standing right in the doorway, Marc Jacobs? Who the fuck is stealing lame Marc by Marc Jacobs keychains? Although I have to admit, the security guard is the only person to ever greet me when I enter the store. So that’s nice.

I called in before coming from Davis to see if they had an item instock. The person on the phone was super helpful! I came to this store and the same guy that helped me on the phone helped me in store! He was quick to ask me if I needed help finding anything! The service was great. Parking wasn’t too bad and they had the item that I was looking for! The only downfall would probably be the limited selection of products there. But I will definitely be back!

My new place is 4 blocks from Marc Jacobs, and I have a feeling he and I are about to become real good friends (we were only acquaintances before).
I went in today searching for a «giant ass bag» that could hold 2 laptops and all my personal stuff, and also convert from handle to shoulder to cross body bag; Ronan knew exactly what to recommend. After going through a few options, I settled on one I liked, and he even went to go grab two 15in laptop cases to make sure they’d both fit in the bag, and by some miracle they both did. Sold.
The store is pretty big and well laid out; it has all things MJ (clothing, jewelry, bags, accessories, fragrance, and the makeup line that recently came out).
I found the customer service to be exceptional, and would go back just to get Ronan’s input — he rules ass, ask for him if you need help or a second opinion.

What a cute store! This place is placed right at the corner of the 1 California stop in Pac Heights so I always pass by it on the way to work.
Like what most reviewers say, this place has a lot of cute stuff, ranging from cat necklaces to their well known handbags. For the longest time, I’ve trying to find an appropriate mini wallet to fit in my smaller sized purses. Sarah was very nice and to show me around the different types of small handbags and wallets that I could possibly use. When I wasn’t sure about the current designs, she offered to show me the ones coming in the near future so I could decide if I would like them or not. I really appreciated her customer service and was pretty satisfied with my first purchase from Marc from Marc Jacobs :)

Cute window display with a giant yellow and white polka dotted elephant in the front. It was my second time here and this time was way better. The workers get a bit overwhelmed when there’s too many people I think (most of whom are tourists though they are the ones who want to buy things to say ‘i got this in SF!’).
Great selection of trinkets and they have all their signature perfumes and bags. A good collection of watches too, the funky cutesy ones. I also liked their range of laptop and ipad covers. I think the place is better for random things like this.
I was not dressed nice at all– leggings, urban outfitters converse that’s tearing up, normal t-​shirt and a old bag. The security guy is super nice as always and I found the customer service quite nice for a high end store. Again, maybe it’s bc it was not busy and it’s foggy today.
They (yes 2 people helped me at once) were very nice in wrapping up my things and offering different options, even though it’s not like I spent that much at all and mostly on their cheaper things.
Very cute. Go across to Peet’s to awe the display.

Super expensive, but quality stuff of course. Staff is very friendly, including the guard.
They have a nice range of clothing for guys, which was a happy surprise. Oh and they even sell iphone and laptop covers.
I especially love the window setting with the huge bees and ants.

This place is like my disneyland. The store is relatively big for a designer store, they have racks on racks on racks of clothing. Fully stocked accessories, and purses that I’ve never seen in department stores.
The staff is friendly and fashionable. I even loved the window displays.
But seriously, I’ve never seen such a well stocked Marc by Marc store. If you’re looking for any and everything MbMJ you are guaranteed to find it here (and in your size!).

Deck the halls with boughs of holly, Fa la la la la, la la la la.
Tis the season to be jolly, Fa la la la la, la la la la.
It’s Christmas time. Time to bust out the credit card, so I can shop & rack up bills.
This is one of my friend’s favorite stores, so I had to get her something from here (must be a pretty good friend, it takes 3 buses to get here from my house, I would drive if they had parking around here but they don’t). I’ve been here a few times with her, so I think anything from here, she would like. We came here for our first time many years ago, and haven’t stopped.
Prior to coming, I looked online to see what items they may have, so I would be ready. And I didn’t mind looking around to get something for myself. I would say accessories are rather cheap, but apparel is not.
Check this site out, the store has these items
I came in looking for jewelry, earrings or necklace, something other than clothes. I bought lots. I bought a couple pairs of gloves, a bag, plane key ring, keyloop, a coin purse, & something for my friend (I hope she doesn’t read this, I’m sure she doesn’t Unilocal…). Everything was less than $ 100, woohoo.
This place had the rain boots from their site too. I sort of wanted to get them, but that would be a bit much to carry home on the bus & they were so cheap, only $ 28. I think I can find prettier ones elsewhere, such as Target or Walmart.
Surprisingly, there were a lot of people, I guess it was a Sunday afternoon and people wanted to get some shopping done before it was too late.
FYI, no returns or exchange, so you better make sure you like it before you buy it.

Heaven.