Marisa at One Stop Salon SPA

Purchased a groupon for one stop salon and arrived for my Brazilian wax to be told it would not be honoured as I had previously used a groupon here before. When I questioned this I was told it was actually orchid salon I had used a groupon last year. I was repeatedly told if you read the fine print it says only for new customers??? I had NEVER been to one stop salon! This is false advertising and needs to be pointed out to customers. I won’t be back after this service!

This is my favorite place to spoil myself. Wonderful, friendly and engaging staff. Superior colorist Marisa is the kind of stylist every woman is searching for. The kind that knows what you want (or at least what will look the best), even if you dont quite know… Sit down relax and let her work her magic ;)

I got a wax here and Marisa was great. Very profession, clean and quick. The price is also very reasonable.

Marisa is a rockstar! I am a huge fan of her work. She does the best keratin treatment in Sf! Her Brazilian wax is also amazing and painless! I would highly recommend her service!

I cannot get an appointment at all. I have called multiple numbers, texted, tried to use the online booking site but it continues to say my card (s) are declined (not possible), and I even stopped by yesterday to see if I could book an appointment in person, but the Salon was closed (on a Monday at 3pm??) during business hours posted online. Really unprofessional, I haven’t gotten any response. I bought a groupon and filed a request for a refund because it shouldn’t be this difficult. Major props to the people at Groupon for responding to my complaint within minutes and refunding my transaction. Taking my business elsewhere.

Bought a groupon for wax service. Not happy. She’s rough, rushes through it and not very detailed. I won’t be coming back.

Me and my friend went in to get our first Brazilian waxes and we were super fricking nervous. The reviews we’ve read ranged from terrible to amazing which was pretty scary but we decided to have our own opinion. and I speak for both of us when I say it was THE BEST place to get waxed. Marisa was very friendly and it really didn’t hurt much at all. I would recommend her to any of my friends and I will be returning. hope this helps!

Marisa os the best maxer in San Francisco, I became her loyal consumer as soon as I got in the city. My friend recommended her and I started to do my waxes with her, It is a real Brazilian wax.
A few months ago she decided that I need a Brazilian Keratin in my super dry hair. We made it and is amazing!
I recommend all her services because she is really great!
Also, she is an amazing human being!

OMG i just had my hair done and i have never been so pleased! Marissa did a fabulous job coloring, highlighting, cutting and styling my hair. She did a fabulous job. And all at a reasonable price. I look 20 years younger.

Agree with others– Marisa is a top-​notch waxer. She is kind, professional, thorough, and fast!
Came in after getting a groupon but keep coming back.
Appointments are a breeze to schedule and txt reminders are super helpful. You’ll be in and out in 15 min!

I bought a Groupon for a Brazilian wax a few months ago. I’ve tried about 4 times over a span of a few weeks to schedule an appointment with her, and left her both voicemails and a text message and got absolutely no response! Ended up having to get a refund for the Groupon. Terribly unprofessional.

Best beauty salon in San Francisco. Marisa Monjaras is one of the most kind, professional, flexible and polite person I have ever met, she takes good care of my whole family look for over a decade now. If you’re looking for a clean and professional place with a reasonable price and stylists that makes you feel like home please give it a Try and you won’t regret I promise you.
K.B

Marisa is the best!!! The waxing job it’s amazing, I have tried millions places and she is the most painless I have ever seen. She is a very special person and a great professional. I also used hair cut, and hair lights services and could not be happier. The texting app it’s very helpful and she also sends you a reminder the day before. I recommend her to anyone that I know!!!

Marisa is the best Waxer in SF
This is an unexpected place. Over a year ago I got a groupon here and have been seeing her every 5 weeks since.
She’s accommodating with appointments, and kindly sends a reminder text to me.
Highly recommended!

I purchased a deal off of groupon for a brazilian, but I would never go back. Was not happy with the results or the experience. You get what you pay for I suppose.

Marisa takes care of you when it comes to sufficient waxing.
It hurts (alot), nonetheless — don’t get me wrong!
Redeemed a Groupon deal and she is on point for appointments. What’s unique is that you can text her to make an appointment instead of calling. It’s more convenient. She’s always booked, so book early or don’t be too choosy.
An apartment converted to a semi-​beauty salon. Pretty self-​efficient.

So I found Orchid’s off of groupon and I’m SO happy I bought the offer. The owner is so nice and very quick and efficient with her waxing. I got the Brazilian and I’m very happy with the results. She also had time to fit in a much needed hair cut as it’s a full salon. Needless to say, very happy with my haircut too. Would definitely recommend her, she’s great!

Customer service? Ummm, doesn’t exist. They don’t even call or text you back if you inquire for an appointment. Oh and don’t even bother using that Groupon you purchased because they will not get back to you once you say you purchased one.

I have totally forgotten about this incident when I I find out that I got a message from the owner of this establishment. I am appalled at the message.
Here it is what she wrote to me: «Thanks for your review. Great you are not coming any more, I do not appreciate doing business with people like you. Thank you,»
Who does that? Rude and unprofessional.

Tried calling to set up an appointment. No answer, so I texted Marisa. Please read our text messages that I copied verbatim.
me: Hello I just bought a Groupon deal and wanted to schedule an appointment with you in a few weeks.
Marisa: Hi… I have open only at 9am on 23^th. is it ok?
me: I’ll be working that morning.
Marisa: 28^th at noon?
me: Yes perfect! Thank you! Looking forward to seeing you Saturday Dec 28^th at 12pm!
Marisa: Thank you
On Saturday the 28^th at 12pm, I arrive, feed the parking meter and find that the door is locked. I keep ringing the bell and a random guy signals me to the window that the business is closed. Then, I tried calling Marisa and she texts me back with this:
Marisa: I can’t answer now, please text me at 4 152 406 929
Me: Hi I’m outside the door but it is locked. Is there someone to open the door?
Marisa: Hi Liz; your waxing appointment was yesterday at noon. Sorry, we are closed today. Please feel free to reschedule it. Thank you Marisa@Orchids Beauty Salon
me: No, it was not. It was scheduled today. Please check your texts from me. I am waiting outside. I just drove 30 minutes to get here and paid my parking meter. I am so upset that you messed up my appt today. So I take it that you are not honoring this appointment and I wasted time coming all the way here?
Marisa: Sorry, I was upset yesterday too but I did not tell you nothing. I was available for you from noon to 12:30
Me: I have solid proof you confirmed Saturday the 28^th. Please check our earlier text messages. You are very unprofessional.
Marisa: (no response)
Thank you Groupon, for giving me a refund. It surprises me how unprofessional business owners can be with clients. Maybe it was a sign for me not to meet this woman in person, because it led me to another great place which I am satisfied with.