Merrill Lynch

Choose another financial institution if you want good customer service. I have received nothing but explanations why I didn’t get my service requested. The financial advisors do not call you even though they put on record that they made a call. My contact info is my cell phone which records both incoming calls and voice mail, neither of which the financial advisor actually did, though he claims he did and it is recorded as he did, BUT HE DID NOT! When I ask to change advisors so the toll-​free financial advisor can help, I was told that I am assigned to someone who is working on my request. Unfortunately my assigned advisor is a liar. I wouldn’t be so irate about this if this was the first time this institution failed me. Previous request that were not met: debit card request… the only explanation is that «…apologize someone dropped the ball». Additionally, they could not get their callers right. One advisor did call one time and left a voice mail when I could not media tell pick up. I received a call from ML very shortly after asking for a Dr. Someone. We figured out that he just hit redial. Lastly, they titled one of my accounts as a Trust account and have been using an incorrect name. I pay too much fees for poor service. You are better off at Schwab or Fidelity, or any other brokerage! I am in the process of changing to highly recommended Schwab. Beware!

Rory Springfield is a great financial advisor!