Mission Shoe Repair Shop

couldn’t leave my shoes here because of the horrible attitude.
I also wasn’t pleased with the shady attitude towards my sweet mellow dog that tried to say hello– the woman sitting down shook her hand in disgust …
No hello and no smile when i say hello walking into their business with a big smile,
Sorry people, but you are mistaken — i am not a techy — who forced out mission residents and I am not usurping your neighborhood! Iam in the same boat as other mission residents.
but they looked at me as if i was the enemy.
nah… thanks anyway.

Just needed a replacement pair of shoelaces for some leather shoes, got them here for three dollars quick and easy

I’m a Birkenstock FANATIC and had two pairs that needed extra holes punched into the straps. I’d never been to this place before but live in the Mission and found this place in a Google search for nearby shops.
Walked in and spoke to a woman about what I needed. She punched the additional holes into the straps. As I pulled my wallet out to pay, she waved her hand and said there’d be no charge. Shocked, I insisted that I pay her but she refused and just said something like, «Next time.» Damn right there’ll be a next time! It was such a surprisingly wonderful interaction… over Birkenstocks of all things! She could have easily charged me, I don’t know, $ 5? Maybe $ 10? And I would’ve totally paid!
I immediately came home, danced around in my Birkenstocks that now fit better thanks to (free!) properly-​fitting straps, and made a pile of shoes that need re-​soling to take to this place. Fingers crossed that the great customer service continues. But for now, thanks for being awesome, Mission Shoe Repair Shop!

This place does a great job at a reasonable price. I trust them with my nicest shoes. It would be great if the service was a little faster but it’s worth it to me for the convenience and craftmanship. I brought in a boot with a broken zipper, and was quoted $ 45 to fix it. Okay fine, these are my favorite boots. When I came back, the lady told me that she was able to fix it without replacing the zipper (yay!) and gave me $ 20 back!

I’ve been going to the mission shoe repair shop for many years now, and have had nothing but great experiences. The work done on my shoes (and I have a lot!) always exceed my expectations! Everyone I’ve seen on here always complains about the price, the way I see it, you get what you pay for, and I’ve had nothing but quality work done! Not only is the quality of work great, the amount of time it’s done in is always quick! The service is great as well and highly recommend coming to this shop.

I just had the worst consumer experience at Mission Shoe repair! My usual shoe repair shop is closed for a month so I went to this place to replace the soles on my son’s favorite boots. First of all, Carla (she refused to give me her last name!) told me it would be $ 85 to 90 for new soles. I thought it was expensive for replacing the soles as it didn’t seem that complicated or time consuming of a repair job but I figured it would still be cheaper than buying new boots. She said she would confirm the cost with the owner and call me back. She never called me; I had to call her. The boots had flat, plain rubber soles originally but the new soles the put on the shoes were corrugated! When I complained that the soles were completely different than the originals ones and may not be comfortable to walk on, she said that I never told her that I wanted the same type of soles. I said that the expectation from the consumer is that the repair will be to replace the sole with the same type of sole! She looked at me like I was being unreasonable to expect that. I asked to speak to the owner Jesse Oropeza and she said she didn’t have his cell #. When I asked her how she would get ahold of him in an emergency, she said she didn’t have his number. When I asked when he would be in so I could talk to him directly, she said that she didn’t know. I asked her to have him call me but I’m not holding my breath!
I would never go back to this shop and don’t recommend that anyone expecting reasonable customer service go their either.

Amazing service, fast and friendly. Just stopped in to get my bag repaired, and she did it quickly and well. I’ll definitely go back!

I only stopped into buy some suede shoe spray to protect my little boy’s new boots so I can’t speak to their actual shoe repair business.
The store had a sad feel of another mom ‘n pop trying to hang onto their little patch of San Francisco in the almost gentrified Mission.
I’d come back to Mission Shoe Repair Shop to give ‘em some economic love and support.
Don’t you have some shoes that need re-​soling?

i needed to put some rubber soles on my brand new boots. i chose this place because the place i got my boots from recommended it. when asked how much it would cost, the lady wanted FORTY-​FIVE DOLLARS for a job that takes less than half an hour and certainly less than a few dollars’ worth of material.
the fact that she charged such an exorbitant price completely detached from any sort of economic reality tells me that she has no respect for her customers or she personally pegged me for a fool.
see you never.

Wear them down, buy them up. Wear them down, buy them up. Shoes. «Buy cheap, buy twice» as Dolly Madison has told me countless times. See, Dolly got me on this cobbler thing. Always taking her shoes to the cobbler. Not me. Wear them down, buy them up. That was until 6 years ago.
I have 2 pairs of boots. I wear them *every* day. One brown, one black. These boots are beautiful boots. These are boots that get stares and compliments. «Nice boots» will roll of your tongue before you even know you’re saying something. These are not flashy boots mind you — just basic good quality stuff. You want to be sustainable? Buy good shit that lasts.
So where am I going with this? I wear these boots all the time, I live in SF and I walk a lot. Resole? Mission Shoe Repair. Broken side zipper? Mission shoe repair. Just put a heel on and call it a day? Mission shoe repair. My boots have seen thousands of miles and still have a thousand left.
Thanks, Dolly J Madison. Lesson learned.

Their shoe repairs are very inexpensive, and they work very quickly to get your shoes back to you. I have always been happy with their work, and I’ve been able to keep my shoes alive and looking good forever without buying new ones. This also makes me happy.

The souls of some of my favorite flats were coming off last month and I was stressing hardcore because I thought I was going to have to throw them out. It’s no surprise that the sole was coming off, I only wear them at least 3 times a week for the past 7 years but before I decided to throw in the towel I stopped by mission shoe repair to see if they could help me.
Very polite employees that understood how important the shoes were to me and the fact that I’ve had shoes repaired before but they weren’t nearly as comfortable afterwards because of the work done. I left them there for 2 days and when I picked them up, they may have not looked good as new (they looked tons better and cleaned up but there’s been too much damage done to them over the years to look new) but they sure felt brand new! Kept that same comfort and porbalby increased in comfort a little bit due to the fact that they functioned perfectly now and the sole wasn’t coming off each step I took.
Thanks so much guys and I’ll be back!

Dropped of some shoes for a shine. They came back still caked with polish, not shined. Tried it again a couple months later with the same result. Wouldn’t go back for a shine or repair.

I had a great experience here. I popped in on a Saturday and dropped off my 2 week old Aldo boots that already had a broken heel. The woman behind the counter was as nice as can be, offered a variety of different soles and didn’t try to upsell… in fact she found a similar sole that I had chosen for cheaper.
Stopped in today to pick up the boots and they’re fantastic. Different lady, just as friendly. $ 30 to repair heels on both boots. At first I thought that was a bit high but the workmanship is quality. It’s a fair price. The issue I have is with Aldo charging me $ 180 for boots that busted in 2 weeks!
Will def be a repeat customer. Thanks Mission Shoe Repair!

Decently cheap ($ 13) and adequate for heel repairs (I always wear mine down — too many cupcakes maybe?)
But seriously, the service is shockingly terrible. Be warned, there are 2 women who I have come across; one lady was polite, and the other was outwardly rude.

After years of having holes in the soles of my favorite boots, I took them to the Mission Shoe Repair Shop. The woman behind the counter had some trouble with English, so we made arrangements in Spanish – not a problem. The price was fair, the work was good, and my boots were re-​soled and ready to go three days later. I’ll definitely be back.

My boots came out looking awesome and only took 2 days. Service is fine and yes, the lady behind the counter talks fast and not always clearly but she’s absolutely fine. Would definitely go here again.

The woman behind the counter was very friendly, and quoted me a very reasonable price to replace the heels on 3 pair of shoes. They were ready 2 days earlier than she said they would be, and I’m very happy with the result. MUCH better than some of the places in FiDi.

Wow. I have to say my experience here is far different from the other reviewers. I took my super expensive Frye boots here to have a zipper replaced, and it looks awesome. You can’t even tell that one zipper is different than the other.
Also, when I walked in with the boots and showed the woman the issue, she quoted me $ 45 — I was like, ‘Oh snap. That’s a lot of money.’ THEN, she noticed that the heels of the boots were pretty ground down, and she made a phone call to someone, had a heated conversation with them in Spanish, and then told me they would fix both heels and the zippers for $ 50 — a great deal.
My boots were done a few days early and they look AWESOME. I will def go there again, and I highly recommend them based on this experience. It might help your bargaining if you speak Spanish.
Also, on a tangent, WTF Frye!!! I bought these $ 400 boots a year ago, and they are already messed up? It’s not like I’m riding horses or mountaineering or whatever — I’m just walking around San Francisco. Very disappointed in your shoes, you fancy pants boot maker.

Not quite as bad an experience as other people but I’ve had better shoe repairs.
They used GoodYear vulcanised soles rather than leather (my mistake for not specifying), they seemed expensive ($ 60/​pair) and their opening hours are erratic. But… the work was good.