Motion Wireless

Phone fixed in under an hour. What more could I want!

this is the worse place i ever been to very bad customers service. when i came in to pick up my phone a second time. and the phone is not even fixed it yet, how the fuckin you run your business like that? i dont play game with you ok,
oh by the way, this is a great place!!! whoever wants to go to this place go ahead, for me no more…@$&#@;

Absolutely amazing service. They replaced my screen quickly and for a very reasonable price. My first replacement screen had a minor dot on it and they, without hesitation, put on a new one at no additional cost. I would highly recommend them for any phone repairs and will be coming back if I need any in the future.

They are fast and very trustworthy. They truly provide excellent customer service and cost competitive prices. I thought about going to one of those booths at the SF mall, but it would have been a drive and bigger hassle so their convenient location & great services was key!
I’ve actually gone here twice now and they even told me about the screen protector which I did get, and I know has saved me from having to go back! I was apprehensive at first about sticking the screen protector on the phone but it’s not very noticeable and provides that added safe guard.

My iPhone 6 screen unfortunately had a battle with the sidewalk that it did not win. Regardless, my phone was still completely functional, but I could not stand looking at the shattered glass. I made a few calls around and ended up going to Motion Wireless because a friend suggested them to me and as it turned out, they were the most reasonably priced. I walked in without an appointment and was told that it would be ready in 20 minutes. Less than 20 minutes later I came back to a perfect looking iPhone. Kenny helped me, he was very friendly, honest, QUICK, and did excellent work. I would also suggest buying cases/​screen protectors here — they are reasonably priced and Kenny is really honest about which work best for your needs. Although my visit here was not a welcome one, they made my situation a little less painful. I would definitely recommend Motion Wireless!

Made my old 4S iPhone like new! I purchased an iPhone 7 But Now I have the option of keeping my «like new» iPhone as an add on my ATT plan for $ 15 mo.
My old photo goes out with me as a sport phone: cycling, paddle boarding. No worry about wrecking my new phone

This shop can probably do the work, but the customer management and relations is terrible. 1. Walked in, they took my phone (HTC ONE) and said it would take 4 days 2) They did not take my information down, just put it on a sticky note on the phone, I made the guy take my name and information and made sure it was taped to the phone. 3) called me 3 weeks later to say they couldn’t get the part to repair the phone and I could leave it there or wait more. 4) called to see about the phone and said I had to call back Monday because they couldn’t help me. I don’t know who is running this place, but they seriously lack business skills or any management system to deal with the phones.

This place is a gem with a nice couch to take a rest while your smartphone is expertly treated to some care and miracle healing.

I’ve taken my phone here twice, great customer service & prices!
The second time was to get my iPhone screen replaced, took them less than an hour and even delivered my phone back to me because I was working and couldn’t stop back by.
I’d definitely recommend coming here!

Excellent! The screen of my iPhone 5S cracked and I went to them for repairs. Fast, good, friendly and reasonably priced. They we’re recommend toe by numerous friends and I’ll certainly recommend them as well.

Amazing! The guy repaired my iPhone 5 cracked screen in 40 minutes for $ 89 + tax. Other places were much higher and not as quick of a turnaround. Service was friendly and I even received my phone fully charged.

I thought I had for sure messed up my phone since it’s fall had not only cracked the glass but dented the corner of the frame, but they were still able to fix it and it’s good as new! I dropped it off and came back in 20 minutes and it was ready to go. Would definitely recommend them to my friends.

Very honest. The headset jack would no longer enter the receptacle on my phone, and the owner took a quick look at it, determined it was due to lint accumulated in the socket, immediately fished gobs of it (and a little piece of plastic too!) and returned me a working phone — all at no charge. I would not hesitate returning here; I am sure they do top notch work even on more difficult cases.
P. S. I’ve learned to carry the phone in my pocket with the headset socket pointing up, not down! :)

Quick, fast and honest. Even though they couldn’t save my camera phone from a full submerge in beer, they were quick with service and would have been reasonably priced ($ 40) to put in a new front and rear camera in a Galaxy S3. Unfortunately for me, my camera was beyond saving.

For some reason — probably nostalgic value — I’ve been hanging on to most of my old cell phones. The oldest one was from 2001… Since I’m simplifying my life these days, I decided to recycle them. Then, it occurred to me that I could try to sell them.
Enter Motion Wireless.
I walked into the store and immediately knew I was in good hands. There are little parts and things everywhere. Watching a guy tinker with a phone with the deft hands and calm focus of a surgeon put me right at ease. It’s Fernando.
Fernando takes a look at my bag of phones and starts charging the iPhones to see what their status is. One has a cracked screen, one is water damaged, and two others are just old and outdated. There’s also a Razr, an old Kyocera, a crappy flip phone, and a Samsung.
The verdict: some of them had no value and went into the recycle bin (although he did suggest I use the iPhone 3 as an iPod and keep the iPhone 1 for nostalgic value) and a couple of them got me lunch money. But I was pleasantly surprised when he bought two of the newer iPhones for a decent amount.
Fernando is super chill and friendly and knowledgeable. I will definitely be back.

Fernando and John are wonderful at what they do and they consider the lifetime value of their customers which yields an excellent experience when your mobile phone needs repairs.
I have experienced them on two different occasions and get 5 stars for each experience.
The first was to fix a cracked screen which they did in ~30 minutes. They were on time, well-​priced and did a great job with the repair.
The second visit was to fix a tricky manufacturer’s defect, and they went above and beyond. Not only did they diagnose it, fix it and replace some components, but they did so in a timely fashion and improved a number of bugs that my iPhone came with. Best part? They didn’t charge as they knew I was a repeat customer. If that’s the case, then they have earned my repeat business, and it’s worth others to give them a try.

A great store for all of your mobile needs, be it repairs, new phones, used phones, rentals, unlocked needs, international needs etc. The owner and staff are extremely friendly and knowledgeable. There are many shops specializing in wireless needs in SF, but you can stop your search here and you will be in great hands. The team here is great at trouble-​shooting and problem-​solving, and no mobile phone issue or need is beyond their abilities. I will be back whenever needs arise.

As said by others, they are not punctual. There was a sign outside their door that said they would be back at 12:30p (I arrived at 12:00p) and the employee didn’t return until 12:55p. This was super frustrating! considering I had to go to another appointment I would’ve liked for them to arrive when they said they would.
Overall, the guy was nice and he fixed my cracked screen quickly (within 30 mins) however I was interested in purchasing a Outterbox case and he told me he would have them the next day and to come back. Long story short, I came back the next day and he said «Oh, I forgot» WTF… I don’t live close to this store and went out of my way to return… the least he could have done make good on his word. For a small business, they should make sure that they up their customer service.
Very unhappy with the service.

At first I was mad, really mad. Their hours are listed as 12−7pm — not! .These guys make their own hours. I arrived at 11:50am hoping to drop off my phone and make it to work on time. Wrong, I was late since they opened that day at 12:45pm. I’m a teacher and I need to be punctual. Class starts when I arrive. My anger fuming, I was mad.
I realized that staying mad would get me no where. So instead of bitching I went along for the ride and waited for my phone to be repaired. It took five days but it was well worth the wait. When I got my phone, it worked better, seemed faster and made me smile. Thank you John.
Sometimes we need to bend a little and see the other side of a situation. I learned a lesson through this experience to be patient. I will always take my phone to Motion wireless.

I came here to have an iphone unlocked. Though at first John, the man working on my project, was very responsive, by week 5 he was not returning phone calls, was ignoring my messages (I left a total of 4), and was providing me with no updates on the unlocking progress. Since it had been almost 6 weeks since handing over my phone, and I was unable to contact John or any other employee at Motion Wireless, I assumed my phone was being stolen and marched in there earlier this week. Even though I had called three times that day and received no answer, there John was, standing behind the counter at Motion Wireless, his phone beside him. After speaking to him in my sternest of tones, I managed to walk out with my phone, just as locked as it had been when I first entered.
Biggest. Waste. Of. Time. Ever.