National Car Rental

Got my car. But wow! San francisco is not the easiest place to drive. Thats all Im gonna say… Glad to be home.

Super friendly, attentive service, in and out in 20 minutes with just an online reservation going in. Surprised how these guys manage to make the usually annoying rental car experience a quick, almost fun breeze. Highly recommend this location!

The location was convenient to the hotel, and pickup/​dropoff was easy. Glad they were open on Thanksgiving! It allowed us to get around and explore outside the city.

How delightful to run into a group of such NICE people! Everyone at this rental office was extremely helpful. I will definitely rent from them again.

Great location for renting car if need to pick it up downtown. Did one day rental. Picked car up in the morning and brought it back at 6pm. This is the time the place closed. Didn’t have to worry about parking it in the city.

Arrived to pick up car Saturday at 2 pm and there was no line. Was warmly greeted and the process was painless. I filled out all of the pertinent information online beforehand which helped to make the process quicker. Thanks National for the easy renting!
Not related to National but to car rentals in general in the area — I wish there was a 24 hour drop off. Only needed the car for the evening and rather than paying $ 50 overnight parking at my hotel decided to find street parking (luckily free the next day). Got up early the next day to walk to the car, drive it half a block down to drop it off, in time to hop on transit and make my flight.

I’ve heard so many horror stories about car rentals but I had a great experience here. I picked up a car on Friday afternoon — there was no line and I was immediately helped. The woman behind the counter was friendly and helpful and worked very quickly. We ended up with a Beetle which made our trip even more fun. We were in and out of there in 10 minutes. The whole experience made our trip so much better.

This is the worst car company I have ever had to deal with. My husband has been in line for 2.5 hrs and is still in line! We got there at 9 to pick up our car for our 9:30 reservation, and it is now 11:45. Only two customers have been helped in the 1.5 hr time he has been inside the bldg (some of his wait was outside of the building). We call the local number to see if maybe he was in the wrong line, and when someone answers, they transfer you to another line that no one answers. We travel all the time for business and vacation and will never use this company again.

My recent experience renting from National in San Francisco was fantastic!
I’m an Emerald customer so I rented a compact car but was offered a mustang convertible at the same price. Initially I had some misgivings as I was driving to Mendocino and didn’t want a gas guzzler. In response the National agent threw in a free half tank of gas. The car was a great choice and, surprisingly, it got over 30 miles per gallon! (How can that be???).
Lastly, the Golden Gate Bridge sent the invoice for the $ 7 toll to National instead of charging my credit card (my fault, I crossed the bridge 4 minutes outside the time interval I entered over the internet). National paid the toll and charged an administrative fee of only about $ 4.
NOTE: If you are going to cross the Golden Gate bridge be very careful about making sure you enter the license plate number and your time on
. Computers are mindless and California is ruthless in collecting fees and taxes.

Extremely long line on a Saturday morning. Very slow service as the line moved saaallllooowwwwww !!! Crazy slow. I should have come early instead of at 9:15am! Once at the counter the agents were very nice… Lawrence was very nice. I learned that I need to become an Emerald Member or wait forever.

An hour an half and I m still in line. I would have been better not booking this car at all

National Car Rental union square is simply the best — anywhere. I have rented from them so much that not only do I get a way cool car, I get a hug. Need I say more?

I live very close so I am definitely a fan of this location and only rent here. I have had two bad experiences here in all the times I’ve rented. One was from a disgruntled customer and the other was from a rude employee. I say all this to say the ONLY EMPLOYEE worth working with is ANTOINETTE. She has worked there for over 5 years and knows how to make people happy. For example: This weekend I rented a car. I’m an Emerald Club Member and usually don’t have to wait… not the case this time. While waiting, I heard several other customers complaining about how long they had waited, how no one had talked to them, etc. I checked in on an update with Antoinette and after she realized what was going on and how the other employees were running the place, she saved the day. She knows how to get staff moving and things organized. I LOVE WHEN SHE IS THERE! I have a feeling she is very under-​appreciated and I wanted to make sure Corporate knew what/​who kept that location thriving.

It is so convenient to go right to the lot and pick a car you want. I will always choose National

I’ve rented from here dozens of times over the years, very easy and great location. This beats the hassle renting from the airport if you are in the city or BART it in.
Anthony provides the best customer service of any car rental place I’ve used nationwide. Always top service with a smile. Their hours aren’t late, but I’m usually back in time — or keep the car overnight so that doesn’t bother me.

I rented a car in Las Vegas and dropped off at this local branch in Nob Hill. The entire rental was really easy, really inexpensive, and it was overall a great experience. I ended up getting a bigger car than I reserved due to availability, which worked out great.
When I got to the 750 Bush Street location, one girl whose name I didn’t catch was nice enough to drive the car for me into the garage because it was a huge car and I was not super comfortable driving it into a tiny garage entryway. Then, Antoinette checked me out and she was really awesome! Overall, thumbs up to this location. They were busy and packed like sardines with cars and yet no one was annoyed or stressed. Would rent again from National for sure.

Antoinette was awesome! I spoke up as an Executive Emerald Club and she gave excellent customer service.
The opposite was true for many foreigners who waited a long time. Definitely very slow at the two counters.

The return time they gave me on the contract was one hour *after* the location closed for the day. And the location doesn’t have an after-​hours dropoff.
So I was on the phone with National’s call center in India for an hour trying to debate with them that 1) No, I wasn’t going to drive all the way to the SFO airport in rush hour to drop off their car and 2) No, I wasn’t going to pay a late fee because they screwed up by giving me the wrong return time.
Finally I got them to tell me that I could drop it off at an Enterprise location as an alternative. So I found one after-​hours Enterprise location in the area, dropped the car, and the next day I called them back to tell them. The call center people denied having told me to drop it off at Enterprise, and insisted the rental was still «open.» When I finally convinced them that I had already dropped the car off, they asked me to call the Enterprise location to tell them where to take the car. Why is that my job? It’s their car!
Finally, I called the original office that rented it to me and they took care of it, even waived the late fee. Which is why this is a two-​star review and not a one-​star.
Also the car drove fine. No problems there. Just terrible customer service!!!

Totally exceptional service from Kyla. I had a reservation with Avis on Post Street picking up on 8÷30÷2014, but they said they were out of cars and that the wait would be about AN HOUR. I needed to be on the road within a half hour to meet family for dinner on the Peninsula. So I called National on Bush Street.
They were great! They had a car for me right away and were super cheerful about it. Highly recommended!

This National location is great. First this company lured me in with their amazing app and it’s features, now their selection and service have made me a loyal customer. This location is only minutes away from Union Square. It was perfect for just a quick day trip down to the South Bay Area.
Hey National. I’m truly sorry I’ve wasted so many years renting from Avis and Hertz. My heart now belongs to you.