National Car Rental

for those of you who are emerald elite members, like me, you might be a little hesitant to use a national location that’s so small it doesn’t have the «aisle.» well, the manager mel flores and his staff more than make up for that at this centrally located little branch.
emerald club members have a separate line to wait in here, but i have never had to actually wait. i’ve rented at this location only a handful of times, but it’s always a great experience even compared to major national locations such as LAX, SFO, or DTW where you have a huge lot and «aisle» vehicles to select from.
but the main reason why i keep coming back is their insanely good customer service. they greet me by name… last time, i wanted a hybrid because i had to drive many miles, and i emailed mel… there are apparently no hybrids in the SF city fleet (???), but mel snagged one from the SFO fleet for me. and the list of the kindnesses of this locations’ staff goes on and on. read the other review.
mel, if you ever move on to another job and need a customer letter of recommendation, you have my gmail address. you’ve been extraordinarily gracious yourself, and the level of courtesy, patience, and competence of every single member of your staff speaks volumes of your managerial methods.

I enjoyed my experience with National Car Rental during my entire stay in the Bay Area. Picking up the car at the airport was easy, and dropping it off in the city at this location, I had a very pleasant experience. I didn’t realize until about 15 minutes before 4 that the location actually closed at 4 pm on Friday, so I booked it in rush hour traffic, and eventually got stuck in a jam. My friend jumped out of the car, ran to the National office to tell them we were on the way, and the manager was kind enough to stay 20 minutes late to help me with my return. Not only did this save me a hassle, and money, but he did it all with a smile on his face. Definitely the best car rental experience I’ve had!