Neiman Marcus

Michal in fragrance is the best salesperson i’ve ever encountered in a retail setting. Couldn’t have been happier to purchase my cologne (10 Corso Como Uomo) from him. On top of that, I learned Neiman Marcus San Francisco stocks numerous scents that can’t be found anywhere else in the USA, including online. I can’t say enough good things about him.
On top of that, I finally found the men’s contemporary closet. Not a huge selection, but it does exist. Unfortunately, not a single salesperson on the men’s floor said a word to me. They could learn a thing or two from the men on the cosmetics floor.

David in the executive office was a great help! This location offers great customer service and the best variety of products and beautiful architecture.
This will be go to location in Northern Ca!

When they say belt adjustment they mean «i will write on your new belt with a pen and cut it with my scissors that i bought from walgreens»
nonetheless the finished product was good.
sales person was pushy i kept saying no i dont want to buy this bag and no i dont want to apply for a credit card but he kept rambling on about if i wanted to buy this that. He kept doubting me when I said oh I definitely seen this in another color/​another style and he kept saying «probably not it usually only comes in this color». .. –_​– I literally came from another store that said it was backstock hoping neimans carried it. And the worst was when he was counting money it literally took him 3 minutes to count 200 dollars (in 20s). –_​– This competitive luxury store even recommended Neimans. Kinda sad commission went to him.
also if you buy a wallet from them, they’ll sneak in the display one… when you return it and ask why they didn’t say it was the display one they’ll say «oh.» no fuck you and your oh. I wouldn’t trip if the display was mint condition but the one i bought looked used. there was a scratch and some wear on it already –_​–
what the hell?
on the plus side i was always helped despite me wearing… idk flip flops and some old hoodie. like typical high school/​college student clothing. person at celine was inviting

This is a unique and fabulous shopping experience… similar to my experiences at Selfridges or Harvey Nics in London. Most notable is Michael Satras at the Estee Lauder counter — he is so professional and so knowledgeable about skin care, colour suggestions and scents. I love the product but I really enjoy shopping with him because he knows my tastes and makes excellent recommendations. In ALL my shopping in the United States Michael has provided the best support and service. He is a legend and helps me look and feel great.

Bought a Chanel No.5 Parfum from Neiman Marcus SF for my wife. One of the best shopping experiences ever with one of the sales associates who made the experience memorable.

My experience turned from an in store order nightmare to a very satisfied ending. I wanted to purchase a Tom Ford lipstick but it was out of stock. So I made an in-​store purchase to have it delivered at my job. There was a miscommunication between Neiman’s and FedEx resulting in my name and floor building not being added to the shipping address. When it got delivered, with just my building address (no name and floor number) someone at the leasing office signed for my package. It was lost and I was very frustrated having to call FedEx and Neiman’s corporate line and being transferred and re-​explaining my story 10,000 times. When I finally was connected to the right person, I got their voicemail (they were out on Thursdays, perfect)
Frustrated and super annoyed on how no one seemed to know who I should talk to, I decided to go in store to see if I could resolve the issue faster. After explaining what happen to the person at the counter, Sales Associate Colleen Hovsepian stepped in and calmly walked me through the process of re-​ordering my lipstick and having it delivered to the store (moving forward, I will now do this). I really appreciated her demeanor and reassurance that everything will be okay. I’m not sure if customers ever get to review the services they receive from Sales Associates at cosmetic counters, but I hope this review helps her and any other future customers.

You really can’t listen to people.
People told me that Parisians were rude & obnoxious. But when I went to Paris, I didn’t experience that at all. Everyone was very nice, even if I couldn’t understand every word that they said.
People always said that New Yorkers were rude & obnoxious. Then, I moved to Manhattan, & I didn’t find that to be true. At all.
Sigh.
So, it really is no surprise that despite the reputation Neiman’s has for being… uppity…it really isn’t.
I love coming here.
You just voice or show interest in a brand or a product, & they are at the ready. Informed, personable, & professional.
The only negative is that sometimes an associate for one brand is MIA, & you end up in the hands of another associate that works for a different brand. But, this can turn out to be a good thing, like it was for me on my last visit. The Creed counter was being handled by the lad that actually works for the Chantecaille counter. He turned out to be a total prince.
I know some departments are on the smaller side, so the selection might not be the best. And a lot of said departments have their own boutiques in the very immediate area (Chanel & LV are both across the street). But the shoe department is still always a good hit.
There’s the added bonus that if you get tuckered out from all this primo shopping, you can just saunter up to The Rotunda, nosh on popovers w strawberry butter, or do afternoon tea, & then resume pampering yourself.
You do deserve it.
And they do make a mean chocolate chip cookie. The recipe is actually famous. I was lucky enough to have a holiday tin of them delivered to my door for Christmas, & now I’m sure it will be a new tradition to have a tin of NM chocolate chip cookies in the house every Christmas to come.
4 stars.

Monica at the Bobbi Brown make up counter was exceptional. She knows her stuff and was super friendly and helpful!!!

The only reason I’m reviewing Neiman Marcus is because they carry my favorite perfume Eau D’ Hadrien by Annick Goutal. This is very hard perfume to find and Nordstroms no longer carries that particular scent, but Neiman Marcus will special order Hadrien if they don’t have it in stock. Sometimes they will carry it in stock, but it depends upon the demand according to the woman I spoke to at Neiman’s.
Yes, you can go to perfume stores to buy Hadrien, but I wouldn’t recommend buying it anywhere other than Neiman Marcus or a major department store, because you don’t know how old the perfume is, or whether or not it’s going to be rancid, or if it is already rancid. The first time I ever received this perfume as a gift, my Grandmother bought it in Paris, but we were told that the Goutal line was moving to the States.
I could not find a Unilocal section for Annick Goutal perfumes, so I’m putting the perfume in the Neiman Marcus category. If you enjoy very light, almost lemony smells, than you will enjoy this perfume. It could almost be unisex because it doesn’t smell too flowery and it doesn’t smell too musky. It’s very clean and for people who suffer with allergies, I believe this would be the best perfume to use, with the exception of perhaps Sugar by Fresh. Hadrien is quite expensive and you’d have to be prepared to spend about $ 120 on a bottle of parfum.
I know that they carry this scent at Barney’s of New York and Los Angeles because my friend was getting samples of it from her Uncle who works at Barney’s. Some of Goutal’s Scents are flowery and I do think that they smell rather nice, but I happen to sneeze if anything is too overwhelming, or if someone bathes themselves in perfume. Thank you to Neiman Marcus for keeping this scent around because it will always remind me of my Grandmother and her love for France, and for perfume that I would often get into as a child.

I’m hesitant in writing this review because once I do my secret is out… Her name is Christina and she is the goddess at the Natura Bisse counter. She has transformed my skin — truly — I’d follow her anywhere. My mom and I went in for a facial at the Natura Bisse concept spa and we were left glowing. The experience was sublime and lasted about an hour — I’ve been a fan of the brand for a little over a year but felt I got a real education and personalized experience. She is such a joy — and it’s the type of service, genuine care and experience that will have us coming back time and time again. Thank you Christina!

I wandered into Neiman’s looking to upgrade my tinted SPF, with no specific brand in mind. After glancing around I spotted the Natura Bisse counter… it looked good, so I headed over there. I had no idea I was in for such a treat!
I was greeted with a friendly smile by Christina; who listened to what I was looking for and had just the product I needed, The Cure. I had previously been using something that was soaking up all the oil on my face and leaving me looking like a flaky mess, not good. Christina asked if I’d like to try the product out (yes, absolutely!), so I sat down and she went to work.
The first thing I noticed was how luxurious The Cure felt on my skin. It felt incredibly hydrating and nourishing. When I took a look in the mirror, I was so happy with the coverage and dewy look that I was sold. I’ve been using The Cure for over a month now and I’m still loving it everyday. I was also given several samples of other products and loved them so much I’ve returned to purchase those as well.
Christina has been such a pleasure to work with, she’s taken the time to personally check in with me about how I’m liking everything I’ve bought and she’s just a really sweet person. I don’t think I’ve ever had so much personal attention after purchasing a product at a large establishment ever.
The bonus to this experience was Natura Bisse offers a complimentary HOUR LONG facial with any purchase… whaaa!!! How lucky and what a great way to let customers really experience the benefit of the products.
Take Away: Great products and great staff! Go see Christina!

It’s worth visiting this beautiful store for the stunning stained glass ceiling alone, not to mention the vast luxury brand assortment, excellent customer service and phenomenal food at the Rotunda Restaurant within. I can’t say enough great things about the staff, selection and experience offered at this Neiman Marcus location !

Thank goodness that the preservationists were able to save the City of Paris dome and rotunda from the wrecking ball. Neiman Marcus had to build their modern store around them and they did an excellent job – the store is beautiful. When the light is right it is possible to see the vintage architectural treasures without even going into the store.
I like to come here at Christmas to admire the huge tree that soars towards the stained glass dome. A tree has been placed in the center of the rotunda every year since 1909. It has been a December tradition for people to come and admire the tree in the dome.
If you’re not interested in seeing the historical beauty of this building there is a lot of upscale merchandiser to tempt you to part with your money, «stuff» looks expensive to me, but in all honesty there was nothing I want here.

***If you are a fan of Neiman Marcus, I think you will find this location definitely satisfying (though I think almost all of their items are quite expensive – on sale or not); the store has a clean, well organized and attractive layout and service is friendly; they do a great job at Christmastime with excellent, tasteful but also impressive decorations (like one large tree) that perfectly fit with the Neiman Marcus brand***
Parking in this area is quite expensive though it is typically easy finding a parking space in the nearby Sutter parking garage.

One of the more uncomfortable shopping experiences that I have ever had.
I came here to look for a cologne as a Christmas gift for my boyfriend and I have never dealt with such pushy customer service in my whole entire life. I would say the sales associates at the Dior section are exactly like the unwanted mall booths where people attack you with products and never let you leave until you have spent hundreds of dollars on unwanted mediocre products. I am a makeup blogger so I know my products very well and to be honest Dior is not only overpriced but the quality, color selection and consistency of the makeup is anything but desirable. So the fact that I was pushed to buy over $ 100 worth of product upsets me. It felt as if I was bullied into buying things and most of the sales associates clearly had no customer service training in their whole entire lives. The lipstick comes off within an hour and the color selection is clearly geared towards older women. I’m going to be returning my products to a different Neiman Marcus so I can avoid this whole situation all over again.
Other than that I definitely loved the Tom Ford section. The woman was very helpful and the quality is top notch. Lipsticks may be pricey but are worth every penny especially compared to Dior’s lack luster products.

I recently visited the Stanford Shopping Center to return a gift, and exchange it for something else. I was there for a couple of hours and just couldn’t find anything I liked.
The Union Square location compared to the Stanford location has a far better selection. Their Celine store is an actual Celine location. While they part of the Neiman Marcus store, the Celine sales people actually work for Celine. This also means that they have way more selections than your average Neiman Marcus Celine.
The sales associates that helped me at the Celine and Jewelry sections were super nice and helpful. There was some confusion between the associates for the Women’s clothing section on the top floor and accessories section on the first where they were giving me conflicting information, but they were still really nice.
I’ll have to try the Rotunda restaurant next time I’m there!

One of the nicer Neiman’s in a great location catty corner from Union Square. The lobby area is worthy of a visit. Other than that, it’s the same as any other in the chain.

This location carries far more designers than the Palo Alto location, huge plus!
Came over the weekend to try on a few pairs of shoes and was helped by Michael D, who offered excellent service. He brought out the shoes I wanted along with other options & colors to try on– one thing I lack in most all stores as they don’t have my size in stock. Which leads me on to the next huge plus; this location has my size in stock, in several different designers!
SF Neiman Marcus, I will be back very soon!

My bf and I stopped by looking for some sunglasses but found ourselves distracted by their wide selection of men’s colognes. Not surprised, right?
My bf has been looking for a patchouli infused cologne for the longest time. As we walked by the cologne area, he found one that caught his eye. We lingered for a little bit smelling different colognes and were approached by Michal, one of the salesman. I thought oh great… now he’s going to awkwardly stand around as we smell stuff and constantly ask if we like that scent in hopes of getting a purchase.
But to my surprise… Michal was genuinely interested in understanding what we were looking for. He offered us a wide variety of scents to try that were really in the ball park of what my bf wanted. He was super knowledgable about all of the scents and was very friendly at the same time… it was such a pleasant experience.
We ended up getting one of his recommendations and he threw in a ton of samples for us to try as well. We’ll definitely be going back in hopes of making another purchase from him.

Neiman Marcus holds a very special place in my heart since it was the very first department store I bought my first pair of designer heels, and first time I ever felt «good» about making a purchase.
THE SERVICE–
The service at the Neiman Marcus’ store is always the best; this is the first store I go into before I check out Saks or Bloomies because the service is just divine. I won’t take out the bad experiences I’ve had on their website though, because I’ve never experienced a bad time at any Neiman Marcus.
Sometimes I feel a little hounded with the salesmen in the shoe’s department which I find utterly repulsive, but at least they acknowledge me?
***They have very limited shoes for popular sizes of 7 and 9!***

Thank you for a fun experience! And I walked away with a pretty, little thing, too. Happy 4^th of July to me! Great browsing experience with beautiful things to see and covet.

This is not like any other Neiman Marcus. If you’re in Union Square especially as a tourist at least walk in. The interior design is superb! I recommend at least going inside to check out the beautiful stained glass ceiling for a beautiful view. You can go in the upper levels to take photos.
There is a brunch place called rotunda on the fourth of fifth floor that I would love to visit one day!
They have lots of sales and great deals for high end brands. They also give free water and have seating area if you just need to take a break.

Robert is amazing. He helped us select some great products. He is really educated on the products and worked with us to select the right ones. Go see him!

Free water and lots of seating with decently clean washrooms… what more can I guy ask for in a department store?
Ok, someday there will be freewifi, chargers and gaming consoles… but until then Neiman Marcus will have to do.

Neiman Marcus is so beautiful… inside and out. The BUILDING is the only thing I respect here. It’s architecture, and the beautiful open ceiling are so detailed with such great craftsmanship. I feel like I’m in Rome, looking at artwork. Of course everything inside is pretty. SO SO PRETTY. The Rotunda Restaurant is so lovely. The food is delicious, but OH MY GOSH… OVERLY PRICED UP THE ARSE!
I get kind of depressed when I enter Neiman Marcus, NOT because of the building… but of the people.
RICH SNOBBY PEOPLE. I kind of dislike how the staff members ignore you if you’re not all SNOBBIED UP. They ignore you, if you look like an average joe shmoe. I did an experiment today… i dressed up like a snob… totally all glam and glitz. WOW. SERVICE WAS SPOT ON KISS MY ASS. This sucks big time.
It’s a drug. All of it. It’s addicting… and i want it… then i want more. that’s gross.
i give in sometimes. i do. but i know where to use it and WHY. I won’t go overboard, and get so sucked in, that my head grows with an ego the size of the galaxy. But i always will love going inside, to look at the GREAT CHRISTMAS TREE… and i do want a certain perfume bottle. Also, I don’t mind spending money for others, especially my mum, my ommah, my mother

I’m at a loss for words and feeling a lot of gratitude.
I lost a blue velvet cap in the store and I was very distraught.
I asked at the various departments that I walked through and even left my name and number at customer service.
After retracing my steps, I finally left the store.
Outside in Union Square area still after 15 minutes, I noticed that I had a voicemail message.
It was from NM customer service.
Someone turned in my cap and it was now in Customer Service!
I felt such a relief!
I don’t know what to feel right now except gratitude.
Gratitude that the caliber of the staff & the caliber of the customers allowed me to get my cap back.
It’s a small object, I know.
However, I want to Thank Neiman Marcus staff & store.
They’ve made my day!

My man and I were shopping in SF before our Vegas trip and decided to check out the shoes at Neiman Marcus. I glanced at some Valentino stud sandals I like, walked past the CL’s and fell straight into lust over the Tom Ford selection they had. It was small but enough to get my feet wet. I tried on the patent leather pumps with ankle strap and padlock and I loved ‘em. They are so classy and sexy. Since I still wanted another Tom Ford shoe… I told Todd the sales rep that was helping us to give us a few days to decide. I had to find the pair I wanted first.
Gena from Tom Ford suggested I get the pumps from Neiman Marcus because they are sold out of that pump in black at every Tom Ford boutique so why not get them right? (Good sales pitch cause we bought another pair from Gena for being so sweet and honest!)
Todd was super funny and nice and even said if I decided to get a different pair at the Tom Ford store instead I can always return them if unworn. I kept my pumps and I’ll definitely come back to him if I need shoes from NM. Him seeing me wear a few of my CL’s loved that i seem to always wear my designer shoes out and we both agreed it’s better out then stuck in a closet! I also now love wearing my TF pumps! Their great with my skirt and pants suits at the office, I wore them out to the clubs in Vegas, and have paired them with jeans and a tank top. Great versatile pair of shoes and had a great time buying them from Todd. Of course the experience at the actual Tom Ford boutique is different and a little better. But I’m thinking Neiman will have shoes in stock the Tom Ford boutique are already sold out in, and that’s a great problem to have for NM!

Neimans continues to be 1 of my fav places to visit
Not only have I discovered they carry Mackenzie-​Childs (& I’m a *huge* fan of the checkerboard!) but I’m also discovering new designers that totally hit my heart
Charlotte Olympia is just such a designer — I’m totally loving her kitty flats & I couldn’t help but indulge in her whimsical lobster sandals… perfect for my next B-​52s concert! :-) I’ve also found some adorable Jimmy Choos & Louboutins that found their way into my heart
And I’d also like to point out that they have a very nice selection of Jimmy Choos for Men & while the actual Jimmy Choo store across the street doesn’t carry men’s shoes, Neimans will totally hook your Mr up
Also had the good fortune of discovering Carolina Herrera, Halston, Valentino & this is just on my side…
The Mr has also discovered some lovely Etro, Isaia, & Tom Ford apparel we couldn’t live without & taking his fashion comfort zone & pumping it up a notch has got to score extra brownie points in anyone’s book
We’ve never experienced anything but above-​par, royal treatment no matter which department & no matter what state of dress the Mr & I are enjoying. It’s always a pleasure to stop by… whether it’s browsing /​trying on or taking the plunge & making an actual purchase
We hold special places in our hearts for Neimans!