Novitex Enterprise Solutions

Forget no stars I’d give –5 if I could!
Now that postage meters are essentially obsolete for all but the largest of snail-​mailers, try cancelling, or even not renewing your existing contract. Good luck with that! If you can figure out how, please PM me I’v been trying for several months now.
First. our account rep calls to try and get us to upgrade to a more expensive machine about 2 months before our contract was up. «No thank you, in fact we do not want to renew as we no longer need a postage meter. When can you come and pick it up?» The non-​answer was «Someone will call you.»
We have called our account rep’s direct line and left voicemail.
We have Called the toll free customer service phone number and told them we no longer want the machine.
We have emailed our account rep
We have sent a letter VIA USPS telling them our contract has expired we have no intention of renewing and we no longer want the postage meter.
All to no avail
Today we got a call from their collections department letting us know that our account was 60 overdue. We pointed out that our contract had expired, we no longer wanted the machine, and had been trying to give it back for more than 60 days. They asked us to hold while they found someone to help us with that, then hung up.
Pitiful!
If you have any Pitney Bowes stock in your portfolio I’d sell it, QUICK! These guys are on their way out.

Pitney Bowes epitomizes all things bad for large corporate businesses. We have tried to work out a better lease agreement with Pitney Bowes for their postage meter lease for several years. Their option — extend, the lease lower the mo. payment but PAY MORE at the end of the day. Our lease is FINALLY expiring — started the return process ONLY TO FIND OUT they charge another $ 100 to return the postage meter. Asking if this is in the terms and conditions — YES, but with no $$$$ amount.
DO NOT GET RIPPED OFF BY PITNEY BOWES! Bad company, bad product, bad service — CORPORATE NIGHTMARE.

This company in my opinion deserves NO Stars. They are the worst type of scam artists. They start sending out multiple Lease Expiration notices stating the lease is about to expire, well-​over a year before the lease actually expires. They represent that the consumer is signing up for a 24 more lease, but then run the lease extension from dates far into the future so they try to lock you in for a much longer period. They refuse to let you talk to anyone other than a collector who won’t let the consumer cancel the lease unless the consumer pays for the entire remaining lease term well-​beyond the 24 month period of the renewal. They tack on all sorts of add on charges to their lease making it way more expensive than the rate they represent to the consumer. The company should be shut down for their unfair and fraudulent business practices.

This is the worst of the worst company anyone wants to deal with and operate like a scammer. They will trick you to sign the contract and make it extremely difficult to cancel it. Not even 1 star should they deserve it.
Stay away from this company!

I have never used them, but they are sneaky! We use one of their competitors at my place of employment and one of Pitney’s sales reps called someone in my office telling them that our postage machine was being phased out and they had acquired the contract. He proceeded to tell my coworker that they now had our contract and when they should come out. she’s not even the person who oversees the machines, they took her name from somewhere else. Luckily she caught onto the scheme which was a complete and utter lie. Never used them but this stunt has made sure that I never will.

Too bad there’s not a black hole for rating these guys. They are the most lame company around. Terrible customer service, confusing purchase power nonsense, overpriced inks, rental fees etc. etc. Other than that…

I second the no stars!
I just canceled my companies usage with PB after realizing its $ 5 for every time you add funds, the ink is about $ 40 a pop (which runs out every 2 mo. with lil usage) with shipping and the rental was $ 20 a month– when I called they want to get me on a «better» plan and then the guy was a total asshole when I kept repeating «I want to discontinue my business with you” — I switched all of my mail to
it’s working out pretty well, especially if you have a desktop printer–

No stars!!!
So I work for a small start-​up based in SF and I get a call to test Pitney Bowes free for 3 mos. Sounds like a great idea to see if our office uses enough to postage to warrant a machine rental. 2 mos in i realize we don’t, so i call to make sure they don’t automatically put us in a contract. Too late! I’m already in it. What?! But they offer me a lower monthly rate. I take it because it is pretty convenient.
3 mos later I can’t use it anymore. It needs some sort of inspection where it has to connect through a fax line to the PB peeps. But wait, we don’t have a fax line. Like most businesses in SF, especially new ones, everything is digital. So they want me to go and get a new phone line just so I can connect to them every 3 mos. Makes total sense!
I go to cancel and they won’t let me. I’ll have to pay the remainder of my contract. So basically I’m paying for nothing. And they really don’t care. No customer satisfaction, no, «that’s okay, it’s our fault for not telling you that you need this.» NOTHING!
NEVER use them. The last company I worked with had a problem with them too. They locked them into some sort of 7 year agreement. Their postage machine was so old that the Post Office wouldn’t even accept the type of stamp they were using. The only way the could fix it was to pay more monthly to upgrade to an acceptable machine.
Pretty great, eh?!