Ocean Cyclery

Jeff is the owner and he runs the shop with a sort of iron, but compassionate fist of tyranny. Not only did he help me out when I got my saddle, seatpost, light, and saddle bag with all the goodies stolen, but he also understands the plight in which I go through when working and locking up downtown. Because the ever present thieves give zero bucks about how hard couriers, messengers, and other delivery service people work and depend on their bikes to work as hard as we do, I’m glad there are shops like Ocean that exist that share sympathies with the common cyclist. Be it roadies, mtb, the Daily commuter, etc., Jeff has your back. Also, he gets too busy for lunch a lot of times so bring him food!

Good neighborhood bike store if you live on the Westside. Small selection but good friendly service!

Have bought a hybrid and gotten a tune-​up for my road bike in past two weeks. Excellent service. Very apparent that they have the expertise and care about what they’re doing. Will no doubt be a recurring customer. Definitely recommend over a Sports Basement, with whom I’ve had good experiences in the past.

I recently brought my bike here for a full tune up. I told them the problems I had been having with my bike and they said that all of them would be covered under a standard tune up and they offered to change some of my the worn out wires for an added 4.00 $ labor cost. That was a Saturday, and they said the bike would be ready Tuesday or Wednesday at the latest, and that they would call us when it was done. Tuesday evening I called to see if they were done and they said it wasn’t. I called again on Wednesday and they told me that the dérailleur had broken, however they didn’t tell me how or if i would have to pay for it. I was told that the part they ordered would arrive by Friday and that they would put it on the same day. I called again on Friday and the person who picked up the phone didn’t know if the part had arrived yet but said they would call us back later with an update. That never happened. So the next Tuesday (this is a week after they said it would be done) I finally actually went to the shop in the afternoon to see what was going on. I found out that the part had still not arrived but that it would arrive on Thursday. I was pretty worn out at this point and waited until Thursday and went there again. Once again they told me that the part had still not arrived but that it would be there tomorrow and that they would put it on as soon as it arrived. I was busy on Friday so I ended up going on Saturday instead. I came around noon and asked about my bike. And of course, since they love putting me off to a later time, they said that the part had arrived yesterday but that it wasn’t put on yet. I also discovered that they hadn’t done the tune up at all yet so I was even more confused about how the dérailleur broke. I was told to come back in 1.5 hours and that they would be done. So I did. And finally after 2 weeks of being disappointed I got my bike back. However, even with all that time many things were not satisfactory. First of all the issue I was having with my shifter which I was assured would be fixed was not at all fixed, and they hadn’t swapped out any of the worn out wires. On top of everything else I ended up needing to pay the cost of the part, and when I checked later to see the price online I found out that it was lower then what they had charged me, so I think they also included labor costs under the part cost.
Overall I am very unhappy with the quality of service, especially as they did not explain anything to me about what had broken or how and just kept pushing my off.

Ocean cyclery has been mysterious to me all these time while I drive by the neighborhood for years. When I said mysterious because I never thought I would start cycling some day and I have never checked it out, but finally I did because the time finally came. So of course ocean cyclery will be my priority bike shop to go before checking the other ones.
Indeed Jeff and his staffs have finalized my further road bike search. Jeff is definitely knowledgeable on bikes, he’s also patient, friendly, helpful, as well his whole team. Daniel who have spend time patiently showing me what the road bikes feature. Since it is going to be my first road bike, I was pondering over few Specialized Allez road bike models, Jeff cleared out my distress on my choices.
Great people at ocean cyclery! Nice bike selections as well!
Thank you So so much Jeff!!!

Jeff and his team took in my bianchi road bike on very short notice for a tune up (which turned into also a new chain and rear tire) while already having a full schedule of appointments. I needed the bike this past weekend for a 75 mile ride and i wouldn’t have finished without their team effort on my bike. Thank you!

Absolutely love this shop! Jeff and his crew are always there to help you out and take care of your mechanical issues quickly. They have a great selection of parts/​accessories/​bikes, everything you need and more for all styles of cycling. I’ve got a family and don’t have a bunch of superfluous cash but I know that whatever Jeff suggests as a needed part or accessory is going to be the right call both practical and economical. I HIGHLY recommend Ocean Cyclery!

Jeff is one of the most knowledgable guys when it comes to bicycles. But that isn’t where he stands out the most. It’s his ability to match your needs with the most compatible bike. Better yet, he addresses all concerns and really takes the time to answer all questions.
I remember when I first bought my bike from him 2 years ago, I wanted to address any issues regarding security. We exhaustively went through the pros and cons of every Kryptonite U-​Lock that he offered until I decided on one that I thought suited my needs. Even when that wasn’t enough, he even welded in steel ball bearings into every possible joint at no charge. This is a guy that cares and the neighborhood knows this without a hint of a doubt.
Jeff is the man.

Just left the store. Very unhappy. I am potentially buying a bike for $ 300 and showed him a picture of it and asked him to give me details about the parts on the bike. He said «oh yea it looks pretty old». And
«It looks dirty and dusty». Like really? Anyway i asked him if he knew anything about this particular bike. He says «no i don’t know anything about that bike». Wow he doesn’t give me any info and doesn’t even ask his coworkers. Such an easy task to have a bike appraised and he cant even do that.

Great customer service and decent prices. I purchased my daughters (5 year old) bike there and were patient with her questions. When she grows out of her bike we can turn it in (assuming it’s in decent condition) and use that money towards another bike. I plan to use them for future purchases.

I love Ocean Cyclery! Sabine and Jeff are the best. They have always donated and helped us out with community events! They are great community people and run an excellent business!

Jeff and the rest if he crew here are great. Brought my young kid in to get a new helmet. Kid was really not into it – but Jeff gave him a sticker and played it cool. I really appreciated the great customer service.
I’ve also taken my bike there for repairs — always found them to be done quickly and correctly. Highly recommend Ocean Ave Cyclery!

I just came in here today after coming from another bicycle shop. I tested out 3 bikes with a friend and Houston, a long time rider and employee there, went with us. Not only did he give me tips on the ride, but he had a very friendly personality and didn’t seem like he was forcing a sale on you. The wife of the shopkeeper (sorry I forgot your name!) was a total sweetheart and made sure I was as comfortable as possible.
The emphasis here for me, would be that I’ve NEVER had a shop send someone with us. I actually got good feedback about how I was riding from Houston and I will be back there to pick up a bike next week. Great customer service and great selection. I tried an SE Lager (single speed), an SE Racing (road bike), and a Specialized hybrid. They have other great and comfortable brands.

I’m a loyal customer now. I always start off a bit skeptical so I compared prices of items I was interested in and found the prices consistently comparable. And for the quality of products, often a better and/​or fair price. In addition, the service has consistently been second to none. Jeff, the owner, is usually available and always helpful/​informative. He’s not a pushy sales guy. He’s someone who is knowledgable about his products. His staff is friendly too. Now, for the best part — I am SO happy with my bike. Jeff helped me find the bike that fit me best (size and skill) and installed a BionX kit. My commute to work is fantastic, smooth, fun, and I look forward to it every day. SF hills are quite a bit easier with the kit.
Bike service has been reasonable and I was taught how to change the back tire with the kit installed.
I highly recommend Ocean Cyclery. And, if you are looking at e bikes, Jeff knows them well.

Came here to buy my first bicycle and to hopefully get in the spirit of cycling like almost every other San Franciscan here. I talked to Jeff on my first visit and he was very patient and answered all my questions. He suggested I get a Specialized hybrid that was about 600 so I thought about it and then came back the following week to put down a deposit. He told me the bike would take a couple days to be delivered and once he put it together, he would call me.
He called me by the end of the week and turns out he accidentally ordered the wrong bike. He ordered a higher level one that was almost twice as much but was willing to offer me just another $ 100 for it. Unfortunately it was out of my budget so I almost had to wait for him to order the right one when he was willing to sell it for just $ 50 more. I gladly accepted since I didn’t really want to wait for the other bike and bought the rest of my gear (lock, helmet) there as well.
Even though he messed up on the order, I really appreciated him helping me out with setting up this bike and taking fault for ordering the wrong one. He was very understanding and even took the time to show me the different parts of the bike so I could get a basic knowledge of how it worked. I was there for about an hour and a half and in the end I really loved that he was so patient with me and that he was able to get me such a high class bike for such a great price. Thanks Jeff! You gained a loyal customer right here!

This place deserves zero stars. You cannot come in to this place to simply get your gears fixed without wanting to fix other things. My handle bar grips and seat needed replacement and this is simple stuff where I can do it myself since I have bought the grips and seat. But they insisted and refused to fix my main concern which was the gears without having to fix the other things too. If you want to pay for additional unnecessary things other than what you came for then this is the place to go. Otherwise, I suggest going elsewhere since there are so many more honest bike shops out there.

I kinda feel like they only care about typical cyclists/​regular customers. I dragged my bike out here, my tire was already trashed before I headed out. Dropped it off, they said it’d be ready in two hours or something. Came back in due time, wasn’t even worked on. They just pumped up the tire, next day it was flat (I know I’m a noob, but this time I really knew it was trashed) Came back two weeks later or something, had to replace the tire-​$ 70, haven’t had any problemos yet. But I never really feel like they care boo hoo. I will probably come here again if I need to. Just because it’s close.

After a long hiatus from bicycle riding it was time to return. From the forums I learned a new term – LBS, which stands for Local Bike Shop (store). If ever there was a shop worthy of this nemonic Jeff and Sabina’s Ocean Cyclery is my first choice because they really do care about people. This caring nature has influenced me to purchase multiple bikes, accessories, and even their T-​shirt (which is really nice).
Years prior to entering OC to purchase a bike I had a chain fail on my motorcycle. The cats at OC were friendly, lent me some hand tools, and helped me on my way. I remembered this interaction, and it was a primary influence on my purchasing decision. I knew that if I bought a bike from them they would make sure I was a happy camper, and they have done so – so much so that this is the shop where I bring my friends.
Mom and pop bike shops in general are of a giving nature. It’s not like they are going to get rich running a shop selling bicycles. They do it because they love bikes – Jeff, his family, and crew all love bicycles. You can see their faces light up when they are discussing bicycles. I always feel welcome when I visit OC. The staff is friendly, the shop is nicely laid out, and they generally have in stock the things I need.
In San Francisco I found that most shops no longer stock BMX race bikes. Currently I only know of two. Ocean is one of the two, and the one I chose to go to when I bought mine. Jeff and Sabina worked with me on the price, helped me select the accessories, made sure the bike was properly set up, and ready to ride. I’ve had so much fun on this bike it is almost as if I found the recipe for buying happiness (almost). :)
In addition to selling bikes OC has a nice selection of tools, helmets, riding wear, lights, tires, pumps, and other accessories. They specialize in electric conversions for the folks that want a super commuter bike. I’ve seen Jeff customize everything from a three wheeled recumbent, to an MTB with the packages that he has available. He knows how to make sure the customer gets the bike they want, and maybe more importantly need.
Another great thing about OC is that they have local knowledge – they have been in town a long time. When I asked Jeff about places to ride he was able to suggest both well known, and some nearly secret riding locations. Jeff grew up in San Francisco. He rides all the time – even to work. He’s seen the city grow into a wonderful place for bicycles, and is a significant part of that growth. In the front of the store they keep literature from the locals happenings, and organizations like the SF Bicycle Coalition. Sabina takes an active part in these things helping with the community.
In San Francisco we bicycle riders are really lucky. There are probably over 30 bike stores in town with good people, nice selections, and what not. I’ve been to most of them, and I do enjoy the other stores. However when I think of my LBS I think of Ocean Cyclery.

It is possible to find a great bike shop in this town, and this is it. Jeff and his team are dedicated to providing high quality service. I was over due for a tune up on my ride, and I actually made an appointment to get the full blown service the next day. In the meanwhile, Jeff gave me a loaner electric bike to ride to and from the shop. Because I ride to work daily, this was much appreciated as I was able to ride the loaner back to work and then at the end of the day to the shop to pick up my much improved bicycle.
When I was still experiencing the clicking sound that brought me in for the tune up in the first place afterward, I went back to have the pedals replaced as well (which turns out was really the problem that needed fixing). My intent was to swap out the pedals on site and dash home. The snag was one of the pedals wasn’t coming off, no matter what I did. Jeff pulled the crank arm off, put it in the vice, and with considerable effort was able to get the pedal off, with out harming the crank arm.
Now my bike is working perfectly, and Ocean Cyclery has a customer for life! These guys are great.

These guys and gals know what’s up!
Jeff is the boss and can give you detail on anything you need to know about bike quality, maintenance, types of frames, wheels, you name it. Luca or Lucas, I feel bad for forgetting, is super nice is always helping a customer or non-​customer. We took a nice bike ride around the neighborhoods to test out a few bikes I was interested in. I feel I knew the guy straight off the bat. They are not just trying to sell a bike or service. They are trying to make you a happy cyclist. 5 stars for good business ethics!
This is the place to go.