Omega Authorized Service Center

I took my Omega Speedmaster in here for a repair and they were informed, polite and prompt with the service. The price fell within comparison with another shop I spoke with and I would bring my watch back to this shop in the future.
I want to clarify some confusion with previous reviews around being «Authorized».
From what I understand this «was» an official Omega service center until Omega stripped this certification from all independent shops. IMHO, I don’t care if they are no longer recognized by Omega as long as they have the same training as they once did, use authentic parts and offer competent service. In fact, I would rather not take it to a boutique for many service situations.
Rolex is doing the same thing as Omega in regards to their independent shops and it’s absolutely terrible. This is not only disrespectful to the watchmakers who have dedicated there lives to servicing these brands but it’s insulting to the people who own the watches. When I asked an official boutique about my repair they insisted that they would send the watch out of town and within two weeks they would give me an estimate that I could then refuse at which time they would send the watch back to the boutique for me to pick up. Rather inconvenient for me. Also no mater what the service was, and mine was minor (replacing a bezel), the would insist on doing at least a partial services if not a full services. This would equal $ 400-​$ 800 they said. I told the official omega boutique that I was speaking with that I wasn’t interested in a full service because the watch was in perfect mechanical shape. He responded arrogantly by saying «how would you know?». I love Omega watches but I will no longer buy from or take my watch to an official boutique and put up with this sort of insulting absurdity. This would be equal to the car dealership insisting that although you only need new tires they would like to do an expensive check up on the entire engine because «you don’t know better».
I would suggest owners find a local watchmaker that they trust like this one (Omega Service Center at 210 Post suite 802) and build a long term relationship with them. We need to support and preserve the craft of these independent businesses.

recently bought a stainless steel strap for an omega watch i own, the strap is counterfeit, i took it here to have that confirmed and they did. in order to return the strap i need something in writing so i went back and asked, offering to pay for the service. the young woman behind the counter was very nervous but told me they are not authorized to make any communications like that, that i had to go to an authorized omega service location. when i said i understood that this was an authorized service location she said no, they worked on omega watches but were not authorized. i said again but you are listed and have a sign on the door that you are authorized, she again said no they are not authorized. i think they are authorized but she did not want to get involved so said they are not. all she had to do was say it was not their policy and i would have been fine but the way she handled it was very poor customer service and is not very professional.

A bit sloppy here indeed. I went in to have my Speedmaster re-​sized while I waited and they did not install one of locking pins correctly so it was just sitting loose in the watch bracelet.
Being a bit OCD, I had brought a paper clip with me in order to check this and in the hallway outside after I paid, I was able to push one of the pins out since it was not properly locked in and just sitting there.
I immediately went back in and the guy said he missed that one and fixed it.
For the price charged, he really should have checked and double checked his work and not call it done until it was done correctly.
Based upon this experience, I am now leery of using this place for future work on my Omega watches but I don’t really know where else to go.

I only take my Omega watches here if there is no other option, such as only factory service or parts. The guy at the front desk seems nice enough, but the main technician is aloof and sloppy. He does not seem to take great care with watches, scratching the caseback of several of my Seamasters after regulating them. They are also overpriced; I expect this with an «authorized service center» but they tried to charge me $ 100 for an aftermarket bezel insert when these run for $ 25 on eBay, and $ 20 for refinishing the clasp in a brushed finish when another watchmaker did this for me for free.
I recommend only going to this place if you have no other option.

Like every fine instrument there is a time where one must perform maintenance. so how the heck does one do it for a watch? i don’t even know where i’d go to learn but i do know where to take my watches.
The days they are open kinda suck. they’re only open Monday– Thursday and that made it more difficult for me to drop off and eventually pick up my watch. It’s great that they were willing to hold on to my watch for 4 weeks until i was in town again.
Now the real important stuff on why i gave them 5 stars. my watch was running slow, it looked beat up and what i got back was a precision time keeping device that looks new. good chunk of change to have it worked on but them it looked beautiful like the day i first got my watch 10 years ago.