One Hour Cleaners

I brought my wedding dress for zipper repair (I broke the zipper 2 days before my wedding) and husband’s suit (white and rented with stains) to be dry cleaned the DAY BEFORE OUR WEDDING. They didn’t make me any promises BUT they delivered my dress to me the morning of my wedding with the zipper repaired perfectly and my husband’s suit stainless!!! I’m so grateful!!!
THANK YOU!!!

I was a little nervous to try this place based on some of the low reviews, but I was very happily surprised by what a great job this dry cleaner did! I brought in a bunch of items that needed dry cleaning, as well as, several items needing alterations. They did a great job on everything and I found the pricing to be completely fine for the high quality of work they did. I dropped everything off by 1pm and a dress I needed for an interview was ready a few hours later. The rest of the items, including at least half a dozen alterations pieces, were ready in three days. They did an excellent job patching all of my boyfriend’s jeans where he had worn holes in the crotch/​inner thigh area. All of the dry cleaning came back clean, expertly pressed, and completely odor-​free. I have tried several other dry cleaners in the city who charged just as much, if not more, and items came back still stained, smelling like smoke, totally stretched out, and completely stripped of their finish.

Been coming here for years. Never had a single problem. My only complaint is that they’re not open Sunday and don’t do delivery — which I’m taking a star off for. :-(
They know me by name which I think speaks VOLUMES given the current standards of «customer service» and how the family who runs this place goes above and beyond.

There guys are great, very friendly, great service and I have never had a single problem with them. I have no fear taking them bespoke suits and tailored shirts. I only do minor alterations there, like jeans. I would suggest to the nubes who take a suit to a dry cleaner for alterations that, well, that is like taking your car to a dog groomer to be detailed. it’s called a tailor, dummy! This is a family business, which makes it even better. it is important to support these type of businesses — makes for a better community. Love these guys!

Beware! The owners of One Hour Cleaners will ruin your clothes and not take responsibility!
We moved to San Francisco a few years ago and have hopped from dry cleaners to dry cleaners and then found One Hour Cleaners on Market St. While the most expensive dry cleaners we have ever frequented, we continued to takes our business to them on a regular basis for the last few years. Both my husband and I go through a fair amount of dry cleaning and on average we patronize One Hour Cleaners no less then every other week and dropping no less than $ 60 — $ 75 a visit… sometime up to $ 150!
A few months back I was going through my regular morning routine and noticed a tear on the left sleeve of my dress shirt. I didn’t think much of it due the shirt was over a year old and chalked it up to being an old shirt. Then a few weeks later I noticed the same tear in the same place on a different shirt.
Last week I picked my over-​priced dry cleaning and the next morning noticed yet again another shirt was torn in the same place, and to my dismay when I put on another shirt it too was torn in the same place! This makes a total of four shirts torn in the same place in the same sleeve.
I took the last two shirts back to One Hour Cleaners today and to my dismay the owner proceeded to tell me the rip in the shirts was not their fault! She actually had the audacity to blame the rips on me. Basically, she accused me of ripping my own shirts and then trying to place the blame on them — ultimately insinuating I was being dishonest. After several minutes of back and forth in which (at one time the owner admitted others have complained of the same thing) she refused to do anything for me. Not even a credit to dry cleaning services!
It’s too bad the owner of this business is willing to lose a customer over a few $ 50 shirts.
Bottom line — The One Hour Cleaners on Market Street are overpriced and unscrupulous business owners! Beware!

I went to pick up two silk blouses that not only have the original stains, the light colored blouse has an additional 10 small star shaped grey stains. I spoke with both owners who said they spent ‘3 hours’ on the stains (seriously?) and denied creating the new ones. I had gone over the stains on the garments with the owner when dropping them off to make sure each was identified. In the end, I now have two blouses that are worse than when they were dropped off — one potentially ruined.

This is for wash and fold. They’re more expensive than just about any other place and it’s like our laundry was sorted by a crazy person. Socks and underwear everywhere sifted through t-​shirts. My boyfriend wears a large men’s size and I’m a small women’s size and all our laundry came back essentially mixed together. Socks not matched. Socks not even all put in the same place. His underwear were laced through my t-​shirts. One t-​shirt, two men’s underwear, three t-​shirts one pair of men — it’s like they folded them as they pulled them out. WHO PUTS THEIR LAUNDRY AWAY LIKE THAT? I get my laundry wash and folded as a TIMESAVER so I can put it away easily. Upwards of $ 100 for two bags of laundry.
They get three stars though because they don’t do the laundry in a crackhead infested place where my stuff gets stolen. See my review of Hollywood laundry for THAT story.

I brought two suits in to get cleaned and i needed them next day. so i took my pooch for a quick walk to drop em off. once i got there, they immediately asked me what i needed and by when. they took the suits, took my information and handed me my receipt. As I turned to leave after saying thank you, one of the ladies said «puppy like treats?» as soon as my pooch heard the «t» word, she turned around and got a few goodies. pleasant.
next day, i went in to get my suits. both were handled and cleaned with care. I definitely have passed this name on to my friends and will be coming back here. with pooch too.

They did a great job with cleaning and various alterations, tailoring jobs. Dry cleaning is a little pricey, but regular clean/​pressed is fine. I like to come back here.

Poor value – Overpriced and low quality. I’ve been here twice for wash-​n-​fold and they’ve ruined a shirt and lost 3 socks. When I asked them about it they denied it was their fault. And to add insult to injury their prices are way inflated.

Just your standard dry cleaners. I want to know how they went above and beyond and represent the best in the city to deserve a 5 star rating?
Took some pants here to fix a tear about 4″ long. I tried to fix it myself with no luck and realized that I would just make it look worse. They said the pants would be ready the next day after 4pm. I showed up at 5pm and they were still being worked on. They said come back in 30 minutes… I just told them I wasnt in a hurry and I would come back the following day. The next day they were ready and it was only $ 10. Btw I have not tried them on yet so I dont know the extent of the repair nor the quality, but it looks good.
Could they have called me to say they were running late to save me a trip… yes! Could they clean up their front room to make it look more presentable… yes! Could they be more customer focused and genuine… yes!
Meeting all of these things would bring it to a 4 – 5 star cleaner… but yet again its just average.

We got there five minutes after they closed and they reopened the store to help us. They were really kind about it and save the day.

I have been coming to this cleaners for 2 years now. I must say that I have no complaints. I dont understand why the previous reviews are so low. The owners have always been very friendly and sweet.
Last week I was running late from work and i called in to ask if they could stay open for an extra 30 mins and THEY DID! To top it off, Mi always remembers my name and she always pulls my clothes up before I can even take out my ticket.
Extremely great customer service. They deserve 5 stars without a doubt.

Not sure why there are this many negative reviews on this place. I’ve been going there off and on for 10+ years. They have always been friendly and my clothes always come out great. I can’t think of a time they have lost anything, but I’m sure if they did, they handled it well. Otherwise, I’d remember.
They aren’t the cheapest DC in SF but they aren’t the most expensive by any means and considering the location, I expect to pay a premium especially for quality. They’ve been operating in the heart of THE CASTRO for 20 years. That has got to tell you something.
Would have given them 4 stars but I can’t think of DC I like better and it seems like someone needs to counterbalance the haters.

I have changed my mind about this place. They are fantastic! Friendly, very good prices, and my shirts are always perfect. Thanks!

I walked in a Thursday at 8:30am to drop off 4 pieces of dry cleaning, noticed the sign outside that says that if you drop off your dry cleaning from 7 to 9am you’ll get 20% off so I was stoked about it.
I come back the next day to pick it up and I didn’t really notice a discount on my receipt, so I told the lady if my discount was applied, she took a look at my receipt and after a few seconds of silence she told me «Oh, the computer has not been changed to Daylight Saving Time so it was actually 9:30 when I dropped off my clothes the day prior» — I let her know that I was pretty sure that IT WAS 8:30 when I walked in… and she ended up giving me the discount.
My clothes were perfectly well done/​pressed but I don’t appreciate dishonesty, 20% off might not be a lot but if you have a huge sign outside advertising a certain product/​promo don’t try and sneak away from it. I would highly suggest to point out that you’re dropping off the clothes between certain time to make sure to get your discount.

Bag needed a zipper fixed.
Charged me $ 19 on the spot (which is overpriced to begin with), told me to come back in a week. I came back in a week. «Could not fix it».
So I was standing there, expecting a refund, but was surprised when she said «$ 19». I told her I already paid, gave her my receipt, and she told me they HAND-​WRITE if the customer paid or not. She expected me to pay TWICE for NO SERVICES RENDERED. After some redundant arguing whether I paid or didn’t pay, I grabbed my bag and left, saying that I wouldnt come back again. Like getting ripped off? This place is tailored just for you.

I’ve tried many cleaners and this one is not the cheapest, but I like them because: They’re totally computerized so I don’t have to remember my ticket; they DONT write on your shirts — they put a tab through your button hole; they remember my name. The only reason I don’t give them five stars is that they are not open on Sunday — but hey, everybody needs a day off

I was debating a 4 or 5 star review, but kicked in the extra because the low reviews here from previous reviewers seem totally unwarranted to me. The cleaning has always been fine, service has always been professional, the billing has always been correct, etc. No language issues. This is a good, dependable, cleaner.
If the other reviews scare you off, as they almost did me, just take them with a grain of salt and start off using these guys with something short of your entire Armani wardrobe… then assuming all goes well, build up from there.

This review is for alterations only. However, after what they did to my garment, there’s no way I’d send any cleaning their way.
I brought them my brand new tuxedo vest to be taken in a size or two and these guys pretty much butchered it. They opened the center seam down the back to take some material in and must have given it to whoever was in their first day of training to close it back up. It was crooked, and pinched the fabric all down the vest. Threads were spaced way too far apart, and the press job they did on the vest just amplified the poor work. If this was a Men’s Warehouse $ 22.95 special, I wouldn’t be too concerned, but this is a really nice Nordstrom piece that cost about ten times that.
I brought it back upon discovering the problem and the woman behind the counter, to her credit, seemed a bit concerned, and re-​pressed it for me. That just made the seam look even more crooked. No dice, this is the vest I’m wearing on my wedding day and it’s gonna be perfect. She offered to have it done over, but no way am I going to let them touch this one again. They can have my 25 bucks. I’m really hoping they left enough fabric to have it done right by an expert.