Orchard Supply Hardware

I love this store! The guys working there from the plant section to the front check out are so helpful; you just don’t get this kind of service with a smile anymore so it’s really appreciated! Made my day. Thanks guys!

Orchard is new in our neighborhood and every time I go in, the staff is extremely attentive, nice and very knowledgeable. I would recommend everyone to drive here, even if you live far away, because it is such a clean and very stocked place. I had to write a review on my fourth visit now and compliment Linell. I had a custom made window screen done and Linell was so nice and made superior recommendations. I never had one made, and he made it easy and was very experienced with this and very kind. The screen fit perfectly when I got home after they made it and was not very expensive to get done. Thank you Orchard for having him there, and happy to have you in our neighborhood.

I’m happy this store came into what had been a vacant lot for quite some time. I particularly like their plant selection and have been there on several occasions. Good prices, good quality.
However.
Their staff is a serious issue. There are easily twice as many employees, if not three times, what is necessary and they are beyond annoying. They’re very nice — too nice. They follow you around, constantly ask if you need help, and make comments on what you have in your cart/​basket. They’re overly cheery and enthusiastic, which is fine, but I draw the line at being followed around and having them excitedly compliment my choices and repeatedly ask what they can do for me. I’m just looking for a Peace Lilly. If I need help I’ll ask, you know? They also give incorrect information. This weekend I overheard an employee tell a customer that the plant she was looking at had to be misted with water every 20 minutes. Every day. Every 20 minutes, all day, every day. It was a standard fern — just a regular houseplant. The woman seemed surprised and confused and repeated the directions and asked if the employee was sure. She said she was. The woman didn’t buy the fern.
It’s honestly kind of creepy. Every time I go this happens, and while I love the convenience of the location and the variety of options, I don’t know that I will go back at this point because it’s such an exhausting experience.

I did not follow my father’s footstep into the construction-​field as a profession. But he did show me the basics on using tools such as a drill, a screwdriver and play a Tonka Truck. As I grew up and even on this date, I still like to be a crafty Mr. Home Improvement-​dude; Bob Vila, not Tim Allen!
But having an Orchard Supply Hardware store in Fisherman Wharf is a questionable location. The hardware store is great for the businesses in the touristy area, but not too much for residential use.
From the outside and the main level, the ground level has everyday uses, gears for blue-​collars and customizes your paint and other projected needs.
The middle has everything that a botanist need to make their lawn and garden nice, house cleaning that the housekeeper from the Brady Bunch needs, including earth and environmentally friendly cleaning products.
The huge top floor has everything else you need to improve your crib. They can also duplicate keys here.
Also as some of you have read from my «Quick tip», «Never be a show-​off and lift a heavy bathtub to impress somebody». Indeed, I definitely paid the (doctor’s visit) price.
Prices and the selections are very fair and competitive to other hardware stores.
The associates are very knowledgeable and helpful to make Joe Cool’s dog house enchanting.

Anything less than 5 stars for this store location is unbelievable.
Let me summarize the other low scoring reviews:
Expensive paint — if you’re doing a big paint job go to a paint specialty store for a better deal. OSH has a huge selection of paints.
Lots of employees hanging around doing nothing — seriously? This is the best part! They are all so knowledgeable and super friendly, they know their stuff.
It’s not a real hardwear store — OSH isn’t a hardwear store so…
Over greeted by the clerks who think you’re going to shoplift — beside the fact that they could care less about that being that they are not security guards, the staff is so friendly, it’s like walking into a store full of your older aunts and uncles whose names you can never remember and all they want to do is talk to you about your project and how they can help.
You can’t walk in the door and investigate without talking to somebody — oh heaven forbid you have to talk to someone at a home improvement store. Odds are they know more about your project than you do.
A manager doesn’t know if an item is on sale — this is the computer’s job. The store is three levels, one can’t be expected to remember which items are on sale throughout the whole store.

Great customer service and has just about every type of hardware, gardening, or home décor item that you could need!

I was working at a residential home in the area and was short of a few plumbing fittings so I googled the closest hardware and thankfully this one came up. The staff were super helpful and very friendly, almost too helpful if theres such a thing! I found what I needed and was out in about 5 minutes.
One problem is the lack of parking, there is not many spaces in their small parking area but I was lucky to get metered street parking for my truck right next to the store. I was very grateful with the help as I was in a rush but if I was in just window shopping I wouldn’t want to be constantly asked if I needed help, I think staff to customer ratio was about 4:1.

Great selection of healthy plants, pots, gardening equipment, and hardware store items.
Excellent customer service; there’s always someone available to help when you need it.
I’ll definitely come back, highly recommend

I feel weird reviewing a hardware store, but I feel compelled. We came 20 min before closing and I have never had such a pleasant experience in a… hardware store. Literally every person we crossed paths with offered assistance and knew exactly where what we were looking for was (strange things like a stud finder and specific size of washer.) Very clean and organized. Glad it’s close by.

I was excited when Osh opened in the Neighborhood last year and have been a frequent customer however, that ended today. I purchased a few strands of white lights at the beginning of December and the return policy on the receipt is 90 days. Today I tried to return three of the unused light strands, which is now 35 days after purchase and was told Holiday items needed to be returned by ¹²⁄₂₄. That was not indicated on my receipt nor was I told that «policy» when I purchased these items. In addition, these were simple white lights that are often used year-​round and were in the original packaging, not removed from the box and the original receipt was provided.
The «Manager» Melissa was called to assist. She was worthless and admitted it wasn’t on the receipt and that next year they would be sure to inform customers of this seemingly «made up» return policy, essentially admitting mistake. I figured they would make this right, but that was not the case and Melissa would not accept the return. After going back and forth, she «did me a favor» and offered me store credit. I requested again to have my money back as I have no intentions of ever shopping at Osh again, certainly not now with the ever changing and un-​advertised policies. Melissa refused. Not wanting to spend my entire afternoon arguing with a wall, I took the store credit in order to move on with my day.
She did, however, tell me to come back a different day so I can speak with her Supervisor. Again not understanding that I would not be coming back to Osh. I was provided the Supervisors contact information and will be reaching out in the hopes they will honor their store return policy.
They have a sign out front «Neighbors helping Neighbors», the service I received today was far from that.
«Neighbors changing policies on Neighbors»

You cannot walk in the door and investigate-​somebody wants to immediately know what brought you in. I cannot deal with that. Give me an opportunity to explore. Who knows? I might pick up more than I came in for. Seems like an odd fit for the neighborhood, but has turned out quite handy for me a number of times. The service is exceptional, just tone it down a bit.

Such a great experience today !!! Sales associates were very helpful and I was in & out in no time!!! I also got 15% off total purchase!!! Yaaaay!!! I hope that they keep up the great job!

Love finally having a hardware store nearby. Super friendly staff and pretty good selection!

This is a dream come true for those of us who live on the north side of town — I just pray they make it at this location! Pros — huge selection, really friendly staff, easy parking. Cons — the layout is a bit confusing (but what large hardware store isn’t?). Welcome to the neighborhood, Orchard!

So needed in the city! No more driving to Daly City for Home Depot. The store is huge with an unexpected third floor above World Market. The staff was exceptionally helpful and friendly, and gave me a $ 5 off coupon at checkout. Easy, large validated parking garage.

If you call somewhere ahead of time to make sure they have something and they say yes and then you arrive and they’re completely out. Yeah. This fancy store sucks.

So new — so much perfectly organized merchandise — an OCD dream for handy people.
My husband and I happened by this last night after dinner out and I can’t believe our luck that this very useful, very large store has opened in this long-​empty location. Generous «open» hours too (I think 7 – 9 most days, maybe 8 – 8 on Sunday — sorry if I’m remembering that wrong).
STUFF: Includes but definitely not limited to: Tools, paint, caulk, ladders, rope, shelving, lighting, outdoor furniture, work clothes, gardening gear & tons of plants (succulents, herbs, lettuce, seeds, etc.), cutting & other services (keys, plexiglass, window screens, etc.), extensive cleaning supplies, canning supplies, housewares, shoelaces, and an awesome CANDY display at checkout.
PARKING: I’m happy this is walking-​distance for me, but in case you need: they have a small lot in front, and I believe they will validate parking in the lot under Cost Plus (entrance on North Point) if you make a $ 10 purchase. If you have a large truck, parking on Taylor, Bay or North Point at a meter may be easiest.

Wow, finally I don’t need to drive to SSF/​Daly City to get to a decent hardware store! The new Orchard Supply Hardware is huge, although not quite the size of a Home Depot or a Lowes, it’s easily the largest hardware store I’ve been to in SF besides the Bayshore Lowes. The OSH is on 3 floors, and is inside the old Petco and also on top of the neighboring Cost Plus.
I“m not sure why one of the previous reviewers said that this location is small — clearly she did not see the other 2 floors.
The staff is very helpful, and the selection is huge. They have an excellent selection of tools and parts, and probably just about anything you’d need for home improvement projects.

Went to the grand opening and I’m very glad to have this addition to the neighborhood.
SF has some excellent hardware stores but we lost ours in North Beach many years ago. For those of us who always have a project going on a walking-​distance store like this is so helpful — who wants to get in the car for some random bolt or a gallon of paint? (bonus, it’s Benjamin Moore). Was surprised how much stuff they had… extensive hardware, tools, plumbing & electrical and even a small section of project plywood and concrete for small jobs. Good little Carhartt selection, garden supplies that save that drive to the avenues. You get the point — it’s a well thought out urban store and I left with a bag of random stuff and plan to return often.

Wow! I’d been waiting for ages for something to open in this location. It’s been empty quite a long time– since the economic downturn. That always bodes ill for a shopping center and a neighborhood. (my neighborhood) So it’s a bonus that Orchard Supply decided to come in. The store is bright and spacious and HUGE! I bought some outdoor plants here from among a very good selection.