O’Reilly Auto Parts

Got great help! Thanks!

I come here during my lunch breaks to pick up generic parts/​tools for my car. They always have what I want, and the staff members are very helpful.

I’m going with four stars, because, even though they didn’t have what I needed, the employee was super friendly and gave me great advice. I’ll go here next time i need anything just because of the customer service.

By the grace of Zeus!
Horacio was waiting for us in the hammer aisle. Faced with an ultimate crisis that my gas tank would not depart from its spot. Let down down by numerous auto experts and stranded in this god forsaken city. He ever so kindly corrected our fundamental «drill» error and offered his intellectual ingenuity for getting that shit off.
Needless to say Horacio saved the day!
This is the best location ever.
Come here for all your problems.
Auto problems.

I like to buy parts from Oreilly — They have saved me time and money with their price match policy. They are also easy with returns

I wasn’t expecting good service here. But Ronnie searched a database for me to make sure I was buying the right exterior light bulbs, without any prompting from me. It’s only a seven-​dollar purchase, but it was reassuring to know I wouldn’t be wasting their time with returns and wasting my time repairing the brake lights on my Fiat via trial and error. Thanks for the friendly help!

I’m back again earlier I was fortunate to have Saul help my me with the windshield wipers. This time with another awesome shout out to Horatio at the 16^th st/​portrero shop. He actually installed a dead headlight bulb, which turned out to be no easy feat. Long story short — he made time to do this while on his lunch break. Again another great experience o’reillys. Thanks so much!

The policy that they don’t accept return on certain items is understandable; however, they need to inform the customer verbally. The fact that they just write those small fine prints on the receipt is shady business.

Big shout outs to Peter and Linda for the great customer service today. You helped us deal with our tail light issue quickly and expertly, and had us on our way again in 5 mins. We are very grateful and will definitely be returning customers.

This place is awesome, and LINDA IS THE BEST.
I had just gotten a jump start on my car and went to O’Reilly to get a new battery. I pulled into a spot in front of O’Reilly, turned off the car, and came back and find my car was dead again.
Linda tested my battery, starter, and alternator for free. The test showed a dead battery, so I bought one (by the way, they have a low-​price guarantee, so I knew I was getting a reasonable price).
She then replaced the battery for me.
All in all took 30 minutes for what otherwise could have ruined my day.
Linda, you’re awesome, I really appreciated your positive attitude, kind demeanor, and willingness to help. I will definitely be back for all my car needs.

I like O’reilly I usually buy car parts from this store. Bad thing some workers has bad attitude.

Nice guys, car battery died and the staff stayed after hours to help me install a new one correctly so I wasn’t stranded.

First thing Wednesday morning I drove over to a shop for a smog test. My vehicle was coming up «not ready» on the catalyst and O2 sensor areas of the testing. So it was gonna fail. The young man at the shop pointed me in the right direction as to what to check for, so I headed to Oreilly’s for help. After the three team members there thoroughly discussed their experiences with similar issues and my options, we found the simple solution. It turned out to be a simple case of «If you don’t know, ask questions». As it turns out, if you start an engine and head straight over for a smog test, chances are its gonna fail to «ready» itself. So off I went for a drive on the highway and then went back to the shop for the smog test. What do you know? It passes with flying colors. Thanks to the three associates there on the morning of November 27, I made it to the DMV and got everything handled with hours to spare! Ultimately, they saved me both time and money. I truly appreciate them for that.
I’ve been in Oreilly’s stores from Texas up to Kansas and Missouri. And now Ca. I can honestly say from experience, their customer service all around is excellent. Thanks to the lady and gentlemen who helped me.
justdamon

Since I don’t want to waste any more time than needed ripping on what is the worst auto parts chain in the business, here is the feedback I left at
after my last horrifyingly bad visit:
I cannot think of a retail experience that is as shockingly bad as what I have experienced at this (and all) O’Reilly stores. The counter people know nothing about cars at all, and this is just unacceptable. When I am looking for the most basic of parts, the person behind the counter should have some inkling of what I am talking about. It would be helpful if this person could at least spell well enough to look up the part I need, which in this case, she could not.
I don’t know where O’Reilly gets the idea that it is OK to hire people with ZERO automotive experience to work at an auto parts store. The level of knowledge displayed by the employees is appalling, and insulting to the people that are forced to shop there. The utter lack of customer service skills, people skills, and work ethic is unparalleled in the retail and service world.
If there were any other choices in this city (that weren’t equally as bad, I’m looking at you AutoZone and Napa) all of the O’Reilly stores in San Francisco would be closed. I absolutely dread having to go here and deal with your idiotic employees, uncaring attitudes, and complete lack of business sense that your company displays.
I genuinely wish I could say that I would never, ever come back here. I regret to say that I have no other choice.

Called the store to ask about some parts. Guy picks up the phone and says let me finish with this customer and I’ll be back in a minute. After 14 minutes on hold I hung up.
If you can’t remember you put someone on hold, then don’t put them on hold.

Terrible service. They don’t pay attention to any retail customers, only care about commerical shops.
The only person on the floor was a trainee, and when the 8 people waiting asked for help, the manager came out and was rude, never apologizing for the wait, nor getting more help on the floor, despite there being 3 – 5 staff in the back who were just talking about being sleepy, as I could overhear them.

This is O’Reilly’s Auto Parts, has been for some time now.
I’ve come here many many times and the fact of the matter is, these people know nothing about cars, motorcycles, or mechanics in general. They can look something up in the register for you but they know nothing when it comes to technical information. I was finally fed up enough to write a review today when no one in the store knew how to load test a battery, or what it even was.
The only reason to come here over NAPA is that its location and hours are more convenient, but even the parts they sell are garbage.

This place really saved the day yesterday. Left my motorcycle parked at Mission and 7^th last night (to be responsible!) and returned the next day to find some asshole had broken one of the spark plugs. Being that I live in the Richmond and my bike was now injured in the SoMA I decided to call around and find out where the nearest auto shop would be that would a) have my spark plugs in stock and b) have a tool I could borrow to switch it out (being that mine was *ahem* at home in the Richmond).
These guys were nice enough on the phone and put a pair of plugs aside for me as well as assuring me they would have a tool I could borrow. Hooray! Caught the 14 down Mission and made the trek to 16^th and Bryant. Picked up the plugs, fumbled around getting the cap off, and found the right tool to bus it back to the SoMA, change it out, and ride back over to return it.
Yes, lost about three hours of my life on my day off because of it but thank goodness these guys were nice enough to put up with me and help a desperate girl out.
Lesson: Plan ahead and ride the bus to work rather than leave my baby parked downtown in bumville.
Thanks again Kragen dudes! (and dudettes)

For sure, it’s not the friendliest service in the World; not even «hello, thank you, goodbye». BUT, they get the job done, which is all I really care about regarding my car/​bike stuff.
Battery died on Sunday. Brought it there and they first tested it to make sure it was really dead and my car issue was not something else. It was dead and honestly I was going to buy a brand new one if they didn’t say anything ($ 156) but they told me they would charge it for free. So I say thanks, there you go, 4 stars for you.

Stupid me.
That’s right. I said it. And I’m not ashamed. Because I’m an idiot. Why all the self brow beating? Let me tell you a little story of the idiot who forgot to check the oil dipstick prior to pouring in another quart because I thought the slight leak would drain my fluid level.
WRONG.
I have been unable to drive my car over the weekend due to this smoke being let out through the exhaust. Not to mention embarrassing.
I talked to my mechanic who did my last repair on the broken starter and since he had already run the pressure test to see if there were any leaks with the cooling system, he doubted a blown head gasket.
«What about too much oil?» I was biting my nails as I waited patiently on the cellphone.
He could not guarantee me but said that possibly overfilling the oil could lead to several things such as affecting the crankshaft and then resulting in oil being whipped into a frothy foam, which then makes it harder for the oil pump to push into the engine. Bad News. Too much oil could possibly result in it getting into the combustion chamber and with the heat, just produce horrible smoke out the exhaust.
I was almost crying on the other end. I already spent a $ 1k on the starter/​tires combined (my father saved me by doing the brakes) so he advised me to either bring it in so they could look at it or I could let some oil out.
«What?! Are you kidding me??»
I don’t know anything about cars other than changing my own air filter and all the lights, give or take a fuse here and there. That being said, I got down to business. I did not have spare change to channel to my mechanic at the moment so I decided to do it myself. I went online. Checked out YouTube videos on how to do an oil change. Whipped out my handy Chilton Guide for Toyota Camrys driven by idiots like yours truly. After I made my list, I ran down to Kragen on the coattails of a very good friend of mine since I promised them coffee.
Kragen is located right on the corner of the Potrero Shopping, home of my gym and Safeway in the event I need milk or juice. I ran in with the list, and grabbed a drainpan for the oil, oil filter and gloves. The clerk was helpful since he saw this little stubby Asian running around looking for things and kept on pointing me toward the right aisles. At the counter, he asked me what I was doing.
I basically went through the entire conversation as aforementioned and he was impressed. It showed on his face.
«What do you mean?» as I fished out my ATM card.
«Well, not a lot of women come in here knowing about a blown head gasket, needing a breaker bar, crankshaft, PVC system, valves… you know.»
«Do I get a cookie for that?» I laughed as he handed me my purchases.
Once home, I squirmed underneath my car in my most crappiest clothes imaginable and must have been the oddest sight. A pair of legs in leggings and flip flops, poking out from under a car. Wow, so this is what the car looks like. After locating the oil drain plug with a standard wrench (I was careful not to round off the corners) it came undone easily and all of a sudden, the oil began to pour out. Straight into the drain pan as I had positioned it. After I let out all the oil, I placed the drain plug back in, took off the oil filter, replaced it with the new one after I had applied some oil to the gasket. Then filled it up with the correct amount of oil.
I was praying to the Oreo cookie gods as I turned my engine. It started and I did step out to watch my exhaust. The white smoke was still there, but not as evident. After letting it sit for another hour, I rechecked the dipstick and now the levels were normal and when I moved my car, no more smoke.
YAY! So, technically, I can do my own oil changes from now on. I may choose not to, however, since my roomie gets the frickin’ driveway all to himself and I have to transport the oil to a oil reclamation center, which means I have to drive all the way back to the Mission. Although by then, maybe I’ll just drive it all the way home to Dad for a recheck.