Pacific Breeze

Do not use this company! I bought a groupon for the basic air duct service for my parents house. they said they will be there at 11 am and I told my mom to come home from work around that time. Then they call me 15 minutes b4 and tell me they will be there around 3 pm! I call and speak to a rep who claims to be the manager (Daniel) and I told him their service is horrible to which he rudely starts going off on me and tells me to ask groupon for a refund. After I calm down… the tech came around 3 and hounded my mom that she needs a new filter and cleaning to their new HVAC system for a couple of hundred dollars for the entire time he was there… SHADY BUSINESS WITH NO ETHICS!

I will state my experience with them and you decide if you want to buy anything from them.
I bought a Groupon and made appointment with them. As other people state, it’s hard to reach any person on their phone system. I made the appointment without too much trouble. Some lady even called on the previous Friday to confirm the appointment. The schedule was a Monday’s 3pm to 5pm, so I had to ask for half PTO day off. I waited from 3pm to 7pm. NOBODY showed up and and NOBODY called me.
From 4:40pm I started calling Pacific Breeze support number, and reached nobody. The recorded message said they were off after 5pm. I made several other attempts but had to leave a message at 5:17pm eventually. I also sent an email asking for why.
The second day they replied my email first without even knowing that the service was not done. It is a mess in there I’m telling you. It is a mess. Their system doesn’t even have my appointment information. I don’t trust such a service provider. So I am asking my money back. I don’t know how hard to get my money back because Groupon is involved but I will try.
If a company can’t even set straight of their appointment system, I won’t believe their service will be good.