Pacific Heights Plastic Surgery

I feel cheated. I do not have deep wrinkles and want to keep it this way. That is why I bought 40 units of Botox from Dr. Kaplan. That should be enough to freeze the muscles between my eyebrows or my crow feet. None of this happened. I can frown without limits. When I complained saying that I don’t have a response even after 2 weeks between my brows or around my eyes I wasn’t offered a touch up but blamed that it would be my body condition. Which is wrong because I had an immediate (same day response) with e.g. a doctor in Fremont earlier. I’m to complain to the Better Business Bureau.

Dr Kaplan is one of the friendliest doctors you’ll ever meet! He makes you feel completely comfortable and answers all your questions with care. I had a great experience and would highly recommend him.

I had my first appointment/​consultation with Dr. Kaplan today. Let me first back track to when I called to make the appointment. I called 3 days before Christmas and someone answered!!! In hindsight it was probably Dr. Kaplan himself. Never once did he come across as «the doctor». You know that stereotypical Dr. attitude. He even knew how to book the appointment. I have to admit I don’t know how to do some of the simple, yet extremely important things, my office staff do to make my medical business work. You’re probably wondering why was I calling if I thought they wouldn’t be open. I was calling to get their office hours to then call back to actually make the appointment. Anyway. Fast forward to today.
The nursing staff greeted me immediately upon arrival. I was REALLY early so I was prepared to wait for my appointment which was in 20 – 30 minutes from the time I arrived. She was fantastic and took care of me straight away. The office was clean and organized and not overly decorated with tons of before and after photos or a million advertisements of services they provide as some surgical offices can be.
My interaction with Dr. Kaplan was very comfortable. He and his nurse (same gal that checked me in) were very informative and thorough and yet maintained my modesty. I have had a couple of surgeries and I work in the medical field so I am very lax about that sort of thing due to familiarities within the field. However, most women aren’t and they really made me realize they do care about making their patients feel as comfortable as possible in this environment.
I decided to book my surgery for 2 weeks from now after all of the wonderful ideas/​suggestions given to me. We were so on the same page. This next thing impressed me more than anything!!! The nurse whom had helped check me in and assist the doctor during my consultation actually walked me downstairs to the lab for my blood work. She could have easily have just told me where it was but she took the extra steps to give stellar customer service. Again. I’m not the typical client where I need that sort of thing but it really impressed me.
I am looking forward to my surgery in a few weeks!
Keep up the good work! Keep putting patients first. :-)

Getting hot for the holidays really is a thing, thanks to Rocio at Dr Kaplan’s office. Def one of the craziest facials I’ve had… In a good way.
She spent over an hour cleaning, extracting, and moisturizing the upper part of my body. There are some lasers and tools in her office that I’m not even sure what they do, but my face sure looks tighter as a result.
Rocio also carries Skinceuticals products, which I need to invest in. Apparently Cetaphil and Aveeno aren’t cutting it these days. Am making this a once per month procedure in the New Year.

My first visit. I was little bit nervous.
But Dr. Kaplan was very friendly and kind. He answered quickly about my question.
It was good experience.
Receptionists will give you warm hot welcome drink :)

I had a great experience with Cool Sculpting (CS) here. I had CS done to my love handles, and I love the results. My figure’s more hourglass shaped, and my clothes fit better. A friend recently told me that my torso «looks like it was sculpted by Michelangelo.» hehe.
The process was so easy. It only took an hour (this place has two machines, so I got two areas done at the same time). I would not have minded staying longer, though. The clinic is swanky and put me at ease, and I got to watch an episode of my favorite show, House, on Netflicks during the treatment.
Karen did the procedure and is obviously a pro at CS. She ensured that I was comfortable and knew exactly what to do for my body type. I’ll be requesting her when I go back to do other areas.
I also purchased skin products by Obagi here, which are only sold at dermatologist or plastic surgery clinics. I’m so glad I discovered Obagi’s Nu-​Derm line. Now my sensitive skin’s clear and glowing.
Bottom line, Pacific Heights Plastic Surgery is a great clinic with a great staff, and is the go-​to place for people who want to look their best.

I went for a nasolibial fold Juvederm injection. This was my first time doing this. Didn’t know what to expect and asked specifically about bruising since i was going to a party 2 days later. I was assured there would be no bruising. WRONG! I woke up the next morning with bruising on both sides of my mouth from the injections. While in the office the doctor never smiled and seemed cold. He seemed more interested in selling smother procedure that would cost thousands of dollars.

I just left Dr. Kaplan’s office after a wonderful experience! The front office staff greeted me with a bottle of water, then politely directed me to the exam room. Dr. Kaplan was very patient and thorough in explaining what treatment he thought would provide me the results I was looking for. Talk about instant gratification… after administering filler on one side of my face, Dr. K handed me a mirror to compare the before and after. Whoa! So happy I chose him and thrilled with my «tune up.» I will be returning and recommending this practice to all of my friends.

So my story is a selfish one but I believe it’s worthy of attention.
Earlier this year my wife and I booked a trip to Aruba, and we would be joining college friends that we haven’t seen or hung out with for about 7 years. To be honest I gained a few pounds since then (haven’t we all) and I wanted to not embarrass myself in Aruba. So I went on a 60 day juice cleanse after watching a documentary about it. Losing 50 pounds in 60 days is a joy that I can’t begin to tell. However the result in engaging in the juice cleanse was an unexpected one; extra flabby skin, muscle loss, and stored fat. I looked very awkward even though I lost so much mass. So I started researching how to get rid of this excess stuff, which is how I found out about cool sculpting, and Dr. Kaplan.
If there’s one fear I have its surgery which is the first thing that attracted me to the procedure; non-​surgical liposuction. Doing a search online I saw that Dr. Kaplan was located very close to me so I booked a consultation online.
I attended the consultation a skeptic but was quickly wowed by the before and after pictures of previous clients. Dr. Kaplan himself was very knowledgeable and warm; very good mannerisms. The staff was nice too. I felt comfortable with him and decided to move forward with the procedure.
Yadda yadda yadda. With my front belly and both sides flat, my wife was VERY happy, and the Aruba trip was incredible. Well worth it!

Consider my experience before going to this office. You have many choices in San Francisco for plastic surgery and cosmetic services. As a fellow healthcare provider (dentist) who has been seeing patients for 25 years, I felt this doctor’s treatment of me as a patient and a person to be truly shocking and unprofessional. Simply, it was a terrible experience. If your curiosity is piqued, read on.
I was a long-​time patient of Dr. Donald M. Brown in Pacific Heights. As Dr. Brown was retiring from practice, I opted to continue my usual treatment of Botox and filler services with his new associate, Dr. Jonathan Kaplan (Pacific Heights Plastic Surgery). He treated me several times over the course of the last 1 – 2 years; however, his last treatment in April of 2014 just did not seem right. I went to my dermatologist’s office and was told to return to Dr. Kaplan for a follow-​up visit. I then made an appointment with Dr. Kaplan, stating my reasons for the appointment. When I saw Dr. Kaplan for the appointment and was telling him why I was there as I was walking to his exam room, he immediately said to me «NO REFUNDS, NO REFUNDS!» He continued on by saying «The syringe of material has already been used!» and I hadn’t even received an examination yet. This response made me feel as though I was not listened to, and, in my opinion, made me feel «dismissed» as a patient and as a person. As a healthcare professional, I find this behavior to be appalling and unacceptable. Following all of this discourse, I did not want him touching me – I was going elsewhere for treatment. Additionally, I informed Dr. Kaplan of the fact that I came to return a skincare product I recently purchased from his office due to an allergic skin rash I suffered as a result of using the product (As an aside, I had previously filed a report with Obagi. Obagi advised me to return the product to Dr. Kaplan’s office for a full refund). Upon my attempt to complete the return of this product with Dr. Kaplan, I was met with further aggression by Dr. Kaplan in receiving a response of «No Returns!» He then told me, emphatically, to leave his office and that if departure was not immediate, building security would be called (I COULD NOT BELIEVE THIS WAS HAPPENING!). As I was leaving his office, he picked up the telephone and started dialing building security (WOW again!). I further stated to Dr. Kaplan that I could not believe he was calling building security simply and seemingly because I was not leaving quickly enough! Dr. Kaplan then hung up the telephone and after a period of intense consternation on his part, allowed the return of the Obagi product and instructed his staff to remove me from his office email list. As I stood there at his reception desk in the waiting room, I had to endure Dr. Kaplan’s droning pontification where he exclaimed in front of his assistants and whoever else was present in the office, «YOU ARE THE WORST PATIENT I HAVE EVER HAD!» Oh my… said to a fellow healthcare provider… wow!!! It was so painful just standing there for those final minutes waiting for the PayPal credit to come through. The sad part is that Dr. Kaplan could have, in my opinion, amicably «righted a wrong situation» quickly and graciously… AND I would probably still be his patient. After this upsetting experience with Dr. Kaplan, I decided to dispute a portion of the credit card charge and it was quickly credited back to me, uncontested, as it appeared. Finally, the earlier treatment in question has almost resolved itself; it has taken nearly 6 months; lessons learned. I regret having spent my money at Dr. Kaplan’s office, and am so sorry I did not leave the practice immediately upon Dr. Brown’s retirement as all of this unnecessary stress and angst would have been avoided. Happily, I am back with my dermatologist of 20 years for these procedures.

I am baffled by the interactions I had with Dr. Kaplan & his staff. First of all, I want the Dr. & desk ladies at Pacific Heights Plastic Surgery to know that I never meant to «disrespect» them, and I am sorry that my being 30 minutes late was oh so offensive. Honestly, I did write down 3pm when making my appointment, but according to them it was set for 2:30pm. (I do still believe it was a clerical mistake on their part, not mine.) When I arrived, the supposedly 30 minutes late, I found out that they ran through my credit card as a penalty. Goodness, these people really want your money! The front desk gals said they would reimburse it, great, but I couldn’t help but question how quickly and eagerly they ran my card! I was extremely annoyed and asked if they even tried to call me & she said several times… Well that’s odd because my phone showed no missed calls!
At this point Dr. Kaplan barged out to say he would not be treating me «due to my lack of respect», and started in on a speech that in all his years he has never been 30 mins late to an appointment, and that it was He that had given them the go ahead to run the card. He also proceeded to tell me that he is «seeing a pattern» in my behavior because of how rude I was to him on the phone to make the appointment? That I hung up on him? Seriously now? He also went on about how his staff are team players and even more nonsensical stuff that had nothing to do with the matter at hand… It went on for several twilight-​zone-​minutes. I started to think maybe I was on one of those prank shows, & started to look around to see if there were cameras somewhere!
I did have to abruptly get off the phone when I first called for an appointment. I did however tell him twice during our call, that I had to go, that I was at work, but he kept me on, insisting on asking me a list of questions. I was at work so people kept walking in & talking and directing questions to me, so admittedly I was distracted and had to be short with Dr. Kaplan. Also, in my defense, I did call back the very next day just to confirm my appointment was set, and explained to the nice lady on the phone that my call previously had been cut short. (But according to Dr. Kaplin I was «a liar» because I knew good and well I had hung up on him, that he knew how I lied & told the receptionist on the phone we were disconnected, when in fact he knew I had hung up – this also part of his speech in the waiting room.)
Anyway, at this point it’s a he-​said-​she-​said, but I am a busy person and I really don’t have time for this silliness. It really felt juvenile, like I was arguing with a teenager; it’s the only way I can describe it. How petty and what a big waste of time… In retrospect, I wish now I had handled it differently, and just smiled and walked away. I can’t believe I stood there trying to explain myself to this weird man!

Honestly. I have nothing bad to say, and that, for me– is rare. Here’s the list of why I love and highly recommend Dr. Kaplan.
Staff– The staff is really sweet. Even before booking, when I called and left a message, I had the most patient lady call me back to answer my question. Day of, my appointment was for 8:15, and I was walking up to the wrong building. Someone called to ask if they could squeeze in the 8:30 if they came early. and I really appreciated that approach versus being reprimanded for being a little late. I was offered water upon arrival, and made to feel very welcome.
Office– Quaint, private, with before and after galleries streaming! (BEFORE AND AFTERS– MY FAV!) Natural lighting in the exam rooms.
Dr. Kaplan– The most relaxing doctor I’ve had. Totally supportive, honest, and positive. He has a gentle touch, (I got botox) and didn’t feel the slightest prick. Nice technique as well. oh… and he’s handsome.
Parking– Parking lot across the street. Literally across the street, and the guys who operate the parking lot are really cool. super accommodating. $ 5 for one hour, and botox was way under an hour long appointment. So $ 5 parking, in SF? SCORE.
Yep. Well Thursday morning. Woke up in Oakland, drove into SF, saw Dr. Kaplan at 8:15 — 8:30, drove back to Oakland, and had time to grab coffee before starting work at 10am, I’m happy.
Ps. They have a groupon voucher, and also deals within the office.

I was treated very warmly and professionally by Dr. Kaplan and the staff. I will definitely go back. The office environment is very nice.

I’ve been a patient of Pacific Heights Plastic Surgery for a few years now, began with Botox injections and was so pleased with the results. Earlier this year, I began to consider getting a breast augmentation and when Dr. Kaplan met with me to discuss this huge decision, I knew immediately he was the absolute right choice for me!
He explained in such detail the different methods, sizing, and realistic expectations that would help me decide if I was going to have the surgery. I was so relieved to have this incredibly detailed explanation and never felt better about the decision I was going to make.
Dr. Kaplan performed my surgery, I absolutely love my results and can’t believe how perfect they look, and how perfectly they fit my body! I never could’ve imagined a better outcome and I am so very grateful to Dr. Kaplan, his awesome nurses Karen & Stephanie, and his entire staff for always being so supportive and giving me a whole new level of confidence and happiness that is life changing! Thank you!

After having weight loss surgery and losing over half my body weight body, I was in desperate need of skin reduction surgery. I interviewed and consulted with nine different highly-​rated plastic surgeons in the SF, San Jose, Sacramento, Folsom areas. After consultations, many questions and many referrals and picture evaluations, I picked Pacific Heights Plastic Surgery even though I live 100 miles away — I wanted the best results that I’d be living with for the rest of my life.
I had two surgeries — a full lower body lift with chest lipo with Donald Brown before he retired. A year and a half later I had a medial thigh lift with his new partner, Jonathan Kaplan. Since Kaplan is performing the procedures now, I’ll focus more on him.
Kaplan has a relaxing, polite, and pleasing personality with that hint of Southern charm. He’s transparent and provides realistic expectations and does not oversell. He has the patient’s best interests at heart and can steer people away from getting unrealistic expectations and being let down after surgery. Particularly, I was impressed that I was able to so easily continue to interface with Kaplan after my surgery living 100 miles away. He was always accessible by phone day or night, and when I would e-​mail pictures of my healing process he’d normally respond in under 10 minutes!
You pick a surgeon, especially a plastic surgeon, for their skill. If my liver surgeon leaves an ugly cut inside my body, no one sees it. Here, ascetic skills take precedence and I thought Kaplan’s work speaks for itself. But unlike the traditional ‘jock’ surgeon who focuses only on the procedure and not the well being on the patient, Kaplan really connects with his patients. In one instance, I developed a rare (but minor) complication during the healing process and to be honest, I freaked out about it because I wasn’t thinking about how many weeks and months it would take to fully resolve this major surgery. Despite my mild panic, Kaplan volunteered to take a break from his family and meet me in his office on a Saturday night just to make me feel better emotionally. That single gesture meant a great deal to me and I think it’s a demonstration of Kaplan’s commitment to his patients.
On a final note, the staff is fantastic; in particular, Melissa. Melissa guided me through my surgeries both with Brown and Kaplan, and she’s a very sweet woman who pours out care and empathy. She does a terrific job in preparing the patients for surgery. I don’t have enough good things to say about Melissa.
If you’re thinking of plastic surgery, definitely get a consult from Kaplan so you can meet him, see his work and his very professionally run office. Like Donald Brown before him, I cannot recommend him enough.

Dr. Kaplan was amazing. I felt super comfortable with him and his staff. It did feel a little bit like they were trying to upsell me (but I get it, that’s why you do these huge discount gilt city type deals) however I was absolutely THRILLED with my results. Beforehand the doctor warned me that what I got might not be enough to get results I could see or be happy with it, but I feel like it’s perfect! I mean the difference was so noticeable to me, but not noticeable enough to my fiancé that he could tell I had «work» done. Perfect!

I had gastric bypass surgery 8 years ago and because of this I’ve needed more than the usual amount of plastic surgery to deal with reconstruction for loose skin. I have had 3 surgeries at Pacific Heights Plastic Surgery, the most recent one was performed by Dr. Kaplan. I had an inner thigh lift and it had to be done by someone very skilled since it was the last stage after the body lift Dr. Brown had performed.
Let me first say that I love the office staff. They are all kind, quick to respond, and very supportive. Dr. Kaplan is personable, knowledgeable, and particularly desirable if you like to communicate over email. He responds very quickly. It was nice being able to write to my Dr. and his staff anytime day or night and know I wasn’t bothering anyone for a non-​emergency concern or question. I would always get a response quicker than I expected, often within the hour. The first night I came home I had a mild fever and my boyfriend and I were concerned. We called the Dr. at midnight and he called us back within 2 minutes and asked us about the symptoms and the temperature. He told us a mild fever was typical but to call back if it escalated, and I went back to sleep. By morning it went down and I had no complications throughout my recovery. I did however have lots of questions and I was able to manage my recovery and medication over the phone and through email. I live in San Jose and so Dr. Kaplan tried to make it so I could do most of my follow up appointments through emailed pictures since coming into the office was hard while I healed. Every time I have come into the office, Dr. Kaplan has been on time and available without keeping me any longer than necessary. It was great having quick appointments. I never had to worry, if I forgot to ask something I could email him and get an answer right away.
It is also obvious that Dr. Brown and Dr. Kaplan both value their patients needs and lifestyle and think very carefully about their patient’s individual needs when planning a surgery. All my scars are in the best possible locations for my needs. The scar around my waist is under my panty line, my thigh scar Dr. Kaplan planned curves so it is hidden above my knee but near the front on my upper thigh so if I gained a little weight or I’m hiking a mountain, it won’t get agitated if my thighs rub. He also adjusted his plan a tiny bit during surgery to give me an optimal situation for healing and to make sure my blood flow and nerves were protected to minimize any chance at complications or loss of feeling after healing. I would highly recommend this practice, the staff is amazing and both the doctors are highly qualified, knowledgeable, and have a confident and acceptable bedside manner.

I went in for some much needed Botox with Dr. Kaplan. He did a beautiful job, it was virtually painless, with zero bruising. I couldn’t be more pleased. He and his staff, Kelsey, Orielle, and Melissa are absolutely lovely as well. I highly recommend his services!

I saved for 2 years for either a 1). facelift or 2). bathroom remodel After my boyfriend made a remark about my «turkey neck» that settled it. «modified» facelift it was.
He took away my turkey neck, raised my eye lids took away forehead wrinkles, but left my laugh lines. Also added some fat into the area above my lips to fill our the deep lines around my lips under nose area. The staff is really professional. Dr. Brown phoned my after surgery and checked in regularly. I’ve had a lot of remarks «wow! you look great!». The bottom line was I wanted to look natural and younger, more rested. He did this. PS. I got his name from a colleague who had a facelift by him, and I couldn’t believe she had a lift-​so natural. Highly recommended.

Just am one month out from a full brow lift and an upper eye bleph. My experience with Dr. Brown and his entire office was remarkable.
Each piece of the adventure, from interacting with his receptionist, to the surgical coordination, was educational, empowering, professional.
They prepared me totally for the experience. My recovery was a huge success. Dr. Brown’s initial consultation gave me much to think about and when I decided what we would do, the time he spent with me, going over everything was so helpful and fully engaging. I love his manners and his commitment to his work. He is impeccable. I am sure I made the exact right decisions. I know I will be happy everyday for the rest of my life.
That is huge!