Pacific Heights Surgery Center

I attribute my quick healing from hand surgery to the amazing Dr. Bickel as well as the wonderful staff at Pacific Heights Surgery Center. RN’s Brian & Trina — from the front desk to surgery, everyone there helped me relax (because of course you are nervous). Just a great experience from start to finish. I had zero complications and was well-​taken care of.

Overal the experience was ok, but I’m not happy because I was not aware that the facility was out of my insurance network until the day of the surgery. It is too late to do anything about, because I have planned on being out of work and rearranged my life around the surgery date. So instead of paying 10% out of packet, I will be paying 30% (~4000 compared to $ 1600) more than I was supposed to pay if I went to a facility in my insurance network. When I asked the receptionist she told me they mailed a letter explaining everything, but I have not received no letter till today 07/​30/​2015, almost 2weeks after?

Rather not have surgery than go back. I switched surgeons because of this experience.
I need to start with, I don’t do well with needles. I’ve had 2 previous knee surgeries at another hospital that both went well. Zero complaints beyond the fact that the pre-​op area was packed with people.
Last fall I went to PHSC for knee surgery. I thought it was clean and most of the people were pleasant. As soon as I was ready for surgery, it all changed.
I tried to explain to anyone that would listen that I freak out over needles. NO ONE WOULD LISTEN TO ME!
I asked if they could knock me out before I got stuck, they said no. I began to panic sweat and shake. I could not control myself.
The pretty nurse kept saying, «it will just take a sec and that I need to relax», because I was making it hard for her. Then I was left alone to relax… in a cold curtained-​off waiting area… without anyone to talk to.
NOT RELAXING!
So once I calmed enough to not throw up she stuck me. I felt sick and couldn’t stand. A few minutes later they took me in for surgery.
Waiting in the surgical area with nurses, my Dr and whoever else, a woman grabbed my arm and started wiping it with alcohol (very cold) and it startled me so badly that I freaked out. I remember thinking that they were going to give me another needle.
I can’t remember if I yelled but I remember trying to get away.
To say my experience wasn’t pleasant would be an understatement. I need another knee surgery for my other knee. When I was told I was going back to PHSC, I got another Dr.

This place was so great! The staff members were all so nice and make you feel very comfortable. If you need surgery this is the place. It wasn’t crowded and chaotic like hospitals, and it was very clean.

Amazingly happy staff who welcomed us with a smile and great positive energy! Very impressed so far!!!

I’ve received surgery in the hospital and this surgery center.
This place rocks!
The service is amazing… you will feel like a VIP.
From the moment I arrived to the moment I left the surgery center I was treated like I was the only person there. Every single person who was going to help out with my surgery introduced themselves and answered all my questions. I felt very welcomed and at ease.
Highly recommended.

Extremely efficient pre and post-​op follow through. Friendly, professional and competent staff who makes sure you are completely informed of every aspect of your procedure.

I second Morgen’s review. I am now six days post-​surgery and could not have had a better surgical experience in every way. (Yes, I really did say that.) Everybody at the Surgical Center was just terrific, especially the nurses in recovery. I can’t say enough good things about my experience. If you have to have surgery and your doctor wants to use this place, I hope and expect that you will be able to write a similar review.

This place is the Ritz Carleton of surgery centers. I just had my knee surgery yesterday and I too was a bit skeptical of having it at a center and not at a hospital. But my fears were unfounded. Everything about this place was luxurious – from the amazingly friendly one-​on-​one nursing staff to the heated (yes I said heated) hospital gown, heated socks, and heated blankets. After going here, I never want to step foot in a crowded and hostile hospital again. Can’t speak to the price, as my insurance covered everything, but I have to say, it would have been worth the price.. .

When my surgeon told me where to show up, I was skeptical of having knee surgery performed at a small, non-​hospital location, but I was pleasantly surprised by my experience. I waited no more than 20 minutes in the non-​sterile (figuratively speaking) waiting room, and then spent the remainder of time before surgery talking to /​being prepped by extremely friendly nurses. Everything was thoroughly explained to me, and the facilities were surprisingly comfortable.
Finances: although I was out of network, PHSC charged me the in network pricing for the portion not covered by my insurance. Further, they could not have been more friendly /​helpful in setting up my bill to make it as feasible as possible for me to pay my portion.