PacSun

I’ve never been more impressed with customer service. I usually purchase very few items here, but they just got new clothing in for the season and I think that it’s very cute. Everything was either buy one get one 50% off or buy one get one free. I only found one me to we t-​shirt that I liked, but I also found a Brandy Melville cardigan. I would have needed to find another me to we t-​shirt to apply for the buy one get one 50% off, but luckily the cashier worker was extremely sweet. He gave me 50% off my t-​shirt any ways, even though I didn’t apply. He was very kind and helpful, I believe his name was Lance. I’m not completely sure, but he was kind and cool. All the employees were just as nice, telling me about the deals of the day. I signed myself up for the membership program because I will gladly purchase more from here. Only my 3^rd time in store, and the best so far. I will definitely return, for more.

I have to say that the customer service here has definitely improved from two years ago when I first walked into the store with my boyfriend. When we went in for the first time no one greeted us, mentioned any sales, or acknowledge our existence basically; however, another couple was in there and the guy by the entry had no problem talking to them. It was definitely a turn off and despite the fun clothes selection they offered I didn’t want to shop there.
Some time later (like a lot of time later) I was in desperate need of jeans and wasn’t satisfied with where I’d been looking. In a last attempt to get some I ventured into Pac Sun. To my surprise I was greeted, someone had mentioned sales and where sale items were located, etc. And I was in luck because jeans were buy 1 get 1 free I think. A lady helped me pick out a pair that I was happy with and I happily paid for my jeans. And just like that Pac Sun was now in my good graces.
Every time I’ve gone back there to actually shop or just look around the workers are ALWAYS nice, smiling, seem to enjoy themselves, and know all the in’s and out’s of the sales. I had a guy help me find a shirt for my boyfriend, but they didn’t have the size I needed so he helped me order it. He was VERY helpful and extremely kind. And most recently today an employee, Taylor, helped me pick out jeans that were on sale. I haven’t bought jeans since the last time I’d been there (which was awhile ago) and I couldn’t remember my size. She gave me several jeans to try on in different styles and sizes. (Now that I think about it I’m impressed that she could guess my size just by looking at me.) She was also kind enough to put my items on hold while I went to my hair appointment for several hours even though it was a Saturday and holds are only suppose to be an hour long (her manager said it was cool).
Overall, it’s a great, fun store. I just wish the prices weren’t so steep! Even with half off and buy 1 get 1 free sales + my GSOM $ 5 four items came out to $ 86! Yikes! Otherwise it’d be 5 stars for sure.

«+» A+ customer service. It felt like they really enjoyed working there and they were very enthusiastic. I left one of my T shirts I wanted to get in the changing room, even though there was someone in there, they still did their best and got it for me. They even helped me mix and match clothing and showed me all the deals.
«-» I really disagree with the prices though. For one pair of cargo shorts ($ 50) and swimming trunks ($ 60) was a grand total of $ 110. This would be a 5 star if the prices were more reasonable and lower.

The 5 stars is based on the customer service we received here when we visited! It was great! We actually came back twice in one day. The first time around we were looking for a pair of shoes, found them and purchased them. Someone was there to help us the entire time and they were so kind and with a great sense of humor.
The second time around we came back to buy another pair of shoes (we second thoughts about it) and we greeted right away and the person who helped us, you can automatically tell that he loved his job! He had abreast sense of humor, always had a smile on and even hooked us up when it came to pricing! Overall great experience here. I never shop at PacSun because I am not really into their style and their prices are somewhat overpriced but if you normally shop here, I recommend shopping here!

I haven’t shopped at Pac Sun since high school/​beginning of college but I thought I would give it a try again. I was greeted by Arie (sp? — sorry!) who was extremely personable and made me feel welcome. I started looking around and she helped me find sizes. Even after I tried a few things on she asked me how they were and suggested a few options that would look good with what I already had. She’s a great sales associate and made my shopping experience easy and quick.

Just had arm surgery so i needed to get some new shorts that would accommodate the cast. I called in and talked to Raj. He was super helpful. Later that day when i came in, i only had the use of one arm, and Raj really went the extra mile to help me find shirts. He helped me consider a ton of fashion options and sleeve sizes for my injured arm. All around a superb dude. All of the staff was incredibly helpful, friendly, and thoughtful. Never felt more welcome in a retail store. ¹⁰⁄₅ would shop again.

The PacSun in this specific location is okay only since there were not many attentive employees, but they do have a variety of clothing for both genders and many brands. There was a buy one get one free opportunity taking place, so that was nice, but the actual clothing is a bit pricey.

I used to like PacSun a lot more a few years ago, but the styles of clothing they’ve been carrying (shlubby beach bum attire with an emphasis on «bum» and the crap Kendall and Kylie pump out because someone was stupid enough to give them a clothing line) have caused me to walk out empty handed visit after visit, especially at this location.
Service is especially poor here, with my experience always being either completely ignored by snotty associates, or having someone from the deepest bowels of the store shout a hello to you as you walk in, while you stand wondering where the disembodied voice came from.
I came in with two specific items in mind that I wanted to purchase today; one was a pair of jeans, which I couldn’t find in any of the shelves of jeans on the wall. An associate, a young woman, was rushing around in a self-​important way, tagging clothing next to me but never taking a couple seconds to greet or offer help. I excused myself and she goes, «Yeah?» without stopping what she was doing or looking at me until I showed her a pic of the jeans I wanted on my phone; she silently leads me over to a table with them and makes a very minimal attempt at being cordial by saying they were cute jeans that they just got in, and continuing to float off in her bubble of misplaced self-​importance.
Walking up to the counter some time later, ready to pay, I could hear shuffling coming from behind it but couldn’t see over it (it’s pretty tall and I’m not), and looking around there wasn’t a single associate I could ask to ring me up. After a very long time, finally the same woman pops up like a daisy from behind the counter and asks me if I’m ready in a slightly annoyed way — well, I’m not standing here for shits and giggles genius, so, yes?
She picks up the jeans and looks at them like there’s something very wrong and goes, «Oh, you didn’t want to do the buy one get one free on denim?» Surprised, I ask if that’s the current promo and she looks at me like I have the IQ of a vegetable and goes, «Yeah, there’s a bunch of red signs over there about it.» I tell her I’ll come back with another pair, confused because I know I’m not color blind nor illiterate, and then I see the signs she’s talking about — little sales cards she was putting onto each shelf of jeans advertising the promo, which weren’t there when I started shopping, and what must’ve been the project she was chomping away at the bit at while ignoring me earlier.
I would’ve know about the sale had she bothered to open her mouth when I walked in and was standing right next to her. One of her coworkers asked her if a particular item they were selling was BOGO half-​off and she snaps from across the room, «NO, they’re NOT, they’re BOGO FREE. You’re as bad as customers.»
At this point this witch’s attitude almost cost her a big sale, because between her non-​existent service to acting like her job was torturous and her coworkers and customers were beneath her, I almost told her to shove it and walked out, but she abandoned the counter and I had to wait, again, for someone else to reappear, a nice guy who asked if I needed help and rang me up. Had it been her there still, I wouldn’t have bought anything.
Moral of the story? Don’t act like a jerkoff to customers, don’t talk crap about your customers to your coworker while simultaneously belittling said coworker, greet customers and take a second to let them know about big sales, and most importantly, have a seat, honey — you’re retail.
And in response to another review complaining that an associate wouldn’t do a return from a different store without a receipt? We had the same policy at the retail store I worked at for 5 years, get over yourself — you losing a receipt is a personal problem, not theirs.

stupid sign of 2 for $ 20 bag! an they sell the bags $ 20 each! take those signs out! you mislead customers of your signns! overall its expensive shirts!

The cashier was very passive aggressive when handling my return. Saying «no» when being questioned if I want to do an exchange instead or if I’m sure should suffice. Instead I was questioned many times and was given unwanted advice about how to shop/​not shop.

Came to visit this location today I was in the area visiting fam. I had an item that i previously purchased out in my area (the east bay) and went into this location to try and exchange it for something else :) the item I had was in good condition not worn tags attached etc but I lost the receipt and looked everywhere for it before I visited this location so I went in and was helped by a cashier I explained to her my situation and she said she had to speak to her manager and looks to the girl next to her and then she acted like she heard the cashier but then helps the next guest who was after me!!! that cashier (who previously helped me) was no where to be seen So I asked the manager (while she ignored me standing on the reg) if she was going to help me since she pretty much skipped me in line! So she ends up helping me I explain to her about the item I was trying to return for something else and she pretty much denies my return because «this location doesn’t accepts items without no receipts» I explain to her I didn’t want a refund I wanted to simply get another item and she pretty much says I should take the item that I purchased to the original location it was first bought so I asked her if I can see the return policy and she prints put out from her register a blank receipt (which written in the back) but it only showed half of their policy because there were words missing halfway through the paper. I ask to speak to someone else and luckily it was the store manager and I explained everything and he pretty much said the opposite of what this manager told me ! HAHA the item was exchangeable without a receipt or can be given as store credit! and he looked at the manager and told her to proceed with the transaction she was hella moded I’ve worked in retail for 6+ years and have never been treated or have I treated someone this low i felt like she profiled me and just didn’t really care to want to provide any type of customer service I asked her what was her name and she replied «CYNTHIA «(I will be calling their customer service lol) well she pretty much needs to work on her customer service skills and find another job that isn’t retail because she isn’t going to be going no where with her ignorant attitude lack of customer service skills

A couple friends and I walked in looking for a few tank tops and we were helped by a guy named Paul. Even though we did not find what we were looking for, Paul gave us good customer service and was very willing to help us and even checked the back stock as well. So if you’re reading this Paul, you’re awesome!

i didn’t know that san francisco would have pacsun. it’s on the ground floor of the mall and doesn’t seem to get much traffic.
i’m usually not into super california or fake california beachy clothes, but some of pacsun’s stuff isn’t too tacky. i think it’s geared towards teens or something but they do have some nice stuff. they have a small section of brandy here but if you want your fix of brandy, go to chestnut st.

Kevonne literally acted as a fabulous PSA. She was multitasking and I didn’t even notice: efficient. I’m a busy woman and really needed the help today. I plan to spend a lot of $$$ here if this is the customer service I can look forward to.
Xo thanks kevonne